HDEW Cameras Reviews 4,170

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 477 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the competitive pricing, often finding the best deals compared to other retailers. The service is frequently described as excellent, with many appreciating the prompt and helpful responses from the support team. Reviewers are also very satisfied with the quick delivery and the careful packaging of their orders. However, some people mentioned occasional delays in delivery or issues with courier services. A few other people also felt that the description of 'open box' items did not match their expectation of a new product, citing signs of prior use.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the quality, competitive pricing,... See more

Price

Customers had positive experiences with price, consistently finding them to be excellent and competitive,... See more

Delivery service

People report positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Service

Reviewers mention positive feedback about service, consistently describing it as excellent, brilliant, and... See more

Order

Consumers find the ordering process to be positive, with many reviewers describing it as simple and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought my daughter her first proper camera for her 8th birthday, i had seen it at various large stores but did a little digging and got a really good price with HDEW cameras! Very competitive. Grea... See more

Rated 5 out of 5 stars

My first purchase from HDew Cameras. Straight forward ordering, good prompt responses from Customer service, product arrived in perfect condition. No problems. Would use again, as prices are great co... See more

Rated 5 out of 5 stars

I'll be honest, I had some doubts, but the mini iPad I ordered arrived within 5 business days. New, in perfect condition, with charger. Support team responded quickly to my email, literally withi... See more

Rated 5 out of 5 stars

In the last few months I have bought a Canon Eos R5 Mk 2 camera body from HDEW & a 100 - 500 mm lens to accompany it. As HDEW offer a point for every £1 spent I was able to get money off the l... See more


Company details

  1. Photo Shop

Information provided by various external sources

Professional online resellers of DSLR cameras, camcorders, lenses, memory cards and more from a range of brands such as Canon, Nikon, Olympus and Sigma.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Repeat customer

I have been using HDEW cameras for many years for my cameras and lenses.

All orders have been received promptly and I am ahppy to be a repeat customer, making great savings over typical retail prices

May 12, 2026
Unprompted review
Rated 1 out of 5 stars

Shit

Shit and crap

May 11, 2026
Unprompted review
HDEW Cameras logo

Reply from HDEW Cameras

Hello Mr Storer,

Sorry to see this review.

We can only assume this relates to the issue with the Leofoto Monopod you informed us of.

We provided support from Leofoto to assist with this, and gave you the option to return to us for replacement/refund.

Disappointing this offer was not accepted and the subsequent review, nonetheless - apologies for your experience.

Kind regards,

Harry @ HDEW Cameras

Rated 5 out of 5 stars

Canon R7/Sigma 18-50f2.8

A good, descriptive website that featured all of the alternatives I had been considering. A 3 year warranty on the camera I chose, very competitively priced and prompt delivery.
I will definitely use HDEW again.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Sceptical at first, but nothing to be worried about

I was obviously sceptical at first as the price was a fair bit cheaper than elsewhere, however I called them up to speak with them to put my mind at rest before making the decision to buy. After ordering I emailed for an ETA and was responded to within an hour. Great service and will be ordering more from them.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Shortly before our wildlife watching…

Shortly before our wildlife watching holidays my partners camera started to have issues and as he had already thought about getting a mirrorless system he wanted to go for an OM system but the question was would it arrive in time. HDEW was very helpful and was honest that it should just arrive in time but with extra bank holiday can't guarantee it. We still took the risk and ordered it. HDEW did update us during the shipment process and it just arrived the day before we left. Great price, great service!

April 12, 2026
Unprompted review
Rated 5 out of 5 stars

Every month there is a photography…

Every month there is a photography competition which I enter and I like seeing other interpretations of the theme.
I had a voucher to spend which I used to buy a dashcam. The service was excellent. The item was reduced due to being an open box return. The dashcam was as new and works perfectly.
I only recently found this company by searching the web. I would highly recommend for a good range of products, competitive prices and service where the customer matters!

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

M.Zuiko 44mm F1.8 HDEW Cameras did great

I've purchased at least 3 Olympus/OM System lenses from HDEW cameras . Some of the lenses have been the expensive M. Zuiko pro and the last the inexpensive M.Zuiko 45mm f1.8 it's a great performer. HDEW performance was great too , on price and delivery in the 2 to 3 day time frame.
I normally photograph wildlife but decided to take along my old Olympus EM1 mark 3 with the 45mm f1.8 attached to the circus, it took some great photos in poor light, obviously without any flash.
The lense is well constructed with the use of some plastic its very small and compact . Many professional photographers that rate M.Zuiko pro lenses also have a very good opinion of the 45mm F1.8 , so do I as a amateur photographer.

April 10, 2026
Unprompted review
Rated 4 out of 5 stars

Hdew cameras shown as a dormant company.

Can Hdew Cameras please explain why they are showing as a dormant company on companies house?

AI says

A dormant company is a UK limited company with no "significant accounting transactions"—such as trading, buying/selling assets, or earning income—during a financial year. It remains a legal entity but must still file dormant accounts and confirmation statements with Companies House. It is commonly used to protect a business name, hold intellectual property, or pause trading .

I have now received an email from Hdew so I am updating my score to reflect this emailed reply.

HDEW Cameras
Tue, May 5, 4:33 PM (2 days ago)
to me

Hello Neil,

Thank you for your email.

Yes, this is because our registered trading name is Validhirst Ltd - which has been the case for 30+ years.

When we created the 'HDEW Cameras' website - we registered this name to prevent anyone else from using it.

Apologies for the concern caused.

Please let us know if there is anything else we can help you with?

Kind regards,

Harry

May 4, 2026
Unprompted review
Rated 5 out of 5 stars

Saw them advertised on Instagram

Saw them advertised on Instagram, had a look at the website, and saw a fantastic deal. Phoned and spoke to a very informative gentleman who understood my needs for a certain type of camera. Ordered over the phone, arrived a week later which was the only downside. Maybe the delivery can be sped up in future??

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a Canon 800mm F11 lens from…

I ordered a Canon 800mm F11 lens from HDEW Cameras. The cost of the item was lower than many other sellers and the website was easy to use.

Due to some extra 'weighing up' of a lens to buy, I ordered the item quite close to a trip we were doing the following week and I hoped I'd have the lens in time. After ordering the item I emailed the company to ask when likely despatch/delivery was and they were quick to respond to my query with likely delivery date.

There was in the end a slight delay in despatch (not surprising as supply chains are difficult at the moment) but in the end the lens arrived in time for my trip. The packaging of the item was excellent and the courier used was fast.

Great service all round. I've really enjoyed the new Canon lens and would have no hesitation in using HDEW cameras again.

March 24, 2026
Unprompted review

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