Hidden Disabilities Sunflower Reviews 73

Got nice help and the item was shipped relatively quick. Unfortunately the track and trace didn't want to work for me but when I emailed i got a quick response

They were quick to reply to me when I realised my order was delayed and emailed them for help. They advised me what to do but when that didnt work the girl got me sorted within a few days.

Very quick delivered, good quality. Thanks a lot!

Really good communication and service was great…. Things I needed for both my children arrived quick. I will definitely recommend to my friends and family. Thank you

I and my husband went abroad for 7days. We are both in our 80s. One ordered lanyard arrived, the other , I was told had not been ordered. I knew it had. So went with one . At Gatwick, there were no desks anywhere, and I didn’t see a single Representative either. Luckily we got WONDERFUL help from ASSISTED TRAVEL!!No one at our AIPORT destination either. The return, again there was no help, and no-one seemed to have any knowledge of the Company, even back at GATWICK. Found the other lanyard on return to UK.Phoned them, absolutely useless. They closed my case.I emailed them 3times request some contact from them.Nothing. Emailed again ,and said if I didn’t have a response within 24 hours I would place a bad review. Immediately had email telling me the £14 had been refunded for the lanyards. No message, no explanation an no help at all. Considering this Company is meant to help all sorts of very vunerable people ,it is , in fact quite disgraceful!!

My husband ordered a custom one for an upcoming trip. He had AuDHD and in true ADHD form ordered too close to the leaving date and was worried it would not arrive in time. I contacted on facebook and Rebecca responded. She was super polite and helpful and worked hard to go above and beyond to try and get it to us in time which she was able to do. Having it is going to make all the difference at the airport and I cannot thank you enough for your help.

Rebecca was great for responding and fixing the problem I got my husbands order within 3 days of emailing her

Great personalised ID cards, quickly delivered to me. Thanks!

Absolutely ridiculous company
Do not order
Still waiting for my order three weeks later even though it says orders normally dispatched in 24 hours 😳 just send me what I’ve ordered it’s for a disabled child !! Good grief company shouldn’t be allowed to take advantage like this .

Great customer service. This company went above and beyond for us. Thank you so much

Ordered a card and lanyard plus a radar key, well card came eventually after about 3 weeks even though recorded delivery was selected.
No radar key so contacted them and no reply to the first 2 messages, third times they replies to me in email saying they send my key next day delivery on the 09/07/2025 that’s some next day service that since it’s the 17/07/2025
The person that replied to me in email was tbh very blasé about it and almost not bothered.. shameful company.

Wonderful customer service.

Rebecca’s customer service was amazing! Got my order promptly!

Ordered 2 premade lanyards and one personalised one for multiple invisible disabilities. All arrived with in 12 days of ordering.
Really good communication reply’s to emails.

Great product and service.

Really good experience, and excellent email communication. Would highly recommend - excellent customer service from Rebecca, thank you

I had great customer service from Rebecca and found it easy to ask questions to be able to get the right product for my daughter. I have already told anyone that is in need to contact hidden disabilities.

I love it the id's when I receive them I love it it is more than I expected. Thank you so much. I ready told my friend about it and I recommend everyone to get one. I love it. The customer service are very friendly and help me with everything too. Thanks a lot.

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THREE WEEKS later you say -

"Please can you kindly email us.

You are supposed to be supportive of people with hidden disabilities! Not fobbing people off...

I don’t appreciate waiting three weeks and then being told to email someone else!? Why don’t you email them yourself since you are in the same organization?? That would be a lot more useful. Since it has taken you 3 weeks to respond, I will do it myself.

I would appreciate a much faster response this time please !

thanks!