HB Sports Reviews 

7,706
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,023 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praised the products for their quality and accuracy, often finding exactly what they needed at competitive prices. The ordering process was simple, easy to navigate, and supported by clear communication and timely updates. Many highlighted the fast and efficient delivery, with items frequently arriving on time or even early. The staff also received commendation for being helpful and treating customers like family. However, some customers experienced delivery delays, with orders taking longer than expected or not arriving within the promised timeframe.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and efficient shipping,... See more

Product

Clients share positive opinions on product, with many reviewers highlighting the quality and durability of... See more

Order

Customers had positive experiences with order, praising the ease and simplicity of the ordering process, with... See more

Price

Customers consistently note positive experiences with price, often finding products at the cheapest rates... See more

Staff

Users describe positive interactions with staff, often highlighting their helpfulness and professionalism.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast delivery. Got exactly what I wanted at fair price. They were out of stock on a pair of batting gloves. They let me substitute another pair by emailing me. Good communication. Very helpful. Great... See more

Rated 5 out of 5 stars

Headbanger has great deals and the checkout process is super easy. Shipping was very fast and products arrived in time for play. Highly recommend them as one of your sources for softball products and... See more

Rated 5 out of 5 stars

The Headbanger Sports website is great ~ easy to navigate, and provides solid descriptions for the products. They have very competitive prices versus other sites I have looked at. This is the second t... See more

Rated 5 out of 5 stars

The staff went above and beyond with assisting my Mom and myself with a technical issue. The product my son received is exactly what he expected. Hands down excellent customer service and quality prod... See more


Company details

  1. Sporting Goods Store
  2. Baseball
  3. Baseball Goods Store

Written by the company

We are an eCommerce Baseball and Softball Retail Company who specializes in our Customers Overall Experience and Customer Service while supplying amazing prices on Bats and Equipment. We're professional and fun, all of us have a passion for what we sell. We also try our best to not forget about those who helped get us here. We enjoy treating our customers, employees, and people around us like family. This business has enabled us to Donate to Local Leagues and Organizations, and we search daily for the next way to improve someones life for the better. Yes we sell Baseball & Softball Bats and Equipment but there's so much more to it.

Lowest Price Guarantee

Written by the company

Find it Cheaper Somewhere Else?
We will price match - call us at 888-540-2287 and we'll match a competitors price for the same in-stock product you're looking for.

Fast Free Shipping

We Ship Everything Fast and Free!

All Baseball and Softball Bats & Gear Ship Same Business Day by 3pm EST. We offer free shipping on all items with affordable expedited options at checkout!

Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(7,706)

984 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Still do not have order

Still do not have order , over a week for an arm sleeve is crazy . Hopefully it shows up soon . Not satisfied at all . Will definitely think twice before ordering again.

May 16, 2026
Rated 5 out of 5 stars

Quick to the point

Quick to the point. Had my militaryID verified in 20 minutes. Great prices in the bags. Just waiting for them to arrive. Would purchase again.

May 8, 2026
Rated 1 out of 5 stars

Placed an order and cancelled prior to…

Placed an order and cancelled prior to bat arriving at HB Sports as bat was a preorder. HB cancelled order, didn’t ship bat, yet charged a 3.5% transaction fee for a product that they neither had in stock or shipped.

May 15, 2026
HB Sports logo

Reply from HB Sports

We’re sorry to hear that you’re upset with our policy. As you mentioned, you have purchased from us for quite some time, and we’re sorry this situation let you down.
Unfortunately, due to the increase in cancellations and the losses we incur from transaction fees, this policy was implemented more than three years ago. We do clearly state this on our website.

That said, if this ever comes up again in the future, we are always able to issue the refund as full store credit instead.

Rated 5 out of 5 stars

HBS is top notch.

The people at HBS are always top notch, I go every chance I get for some BP. Their store is always clean and full of great selections, and the cages are top of the line. Would recommend for anyone wanting to put in some serious BP time while beating the Florida heat!

May 12, 2026

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