Exceptional customer service from Giles at this company. He replied to a query over a bank holiday weekend and solved the problem with my elderly parents pump in their fish pond. After my initial e... See more
Company replied
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See what reviewers are saying
Recently dealt with Giles, their Lake Specialist, regarding my lake which is silted up. He talked me through the science of it all and we've come up with a plan! Absolutely first class in his approach... See more
Company replied
David Fernandez has created a medium to small sized pond with a water cascade for us in our garden in Longworth, Oxfordshire. The initial concept was in consultation with Giles Head but the execution... See more
They are an excellent and knowledgable company who are very supportive and responsive. We have used them for many years. From creating a pond from scratch to monthly maintenance, repairs and advice t... See more
Company replied
Company details
Information provided by various external sources
We offer pond advice, troubleshooting, pond consultancy, pond maintenance, pond cleans and a quantity survey service. Our staff come out to your pond to review your individual needs.
Contact info
United Kingdom
- 03302 234847
- headsquared.co.uk
4.8
Excellent
52 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
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Service was prompt and good as usual
Service was prompt and good as usual. Thanks Head Squared!
July 23, 2019
Unprompted review
Reply from Head Squared Aquatics
Dear Jackie
Thank you for your kind words.
Kind regards
Tim
Highly recommended
Quality work with experienced operatives who use imagination. Appointments for maintenance are made in advance and kept on time. Highly recommended.
July 23, 2019
Unprompted review
Reply from Head Squared Aquatics
Dear Sue
Thank you for your kind words. We believe in providing the highest levels of service, so we try to ensure we always keep our promises when it comes to booking visits.
Kind regards
Tim
Good service at a good price.
July 23, 2019
Unprompted review
Reply from Head Squared Aquatics
Dear Norris
Thank you for your positive review.
Kind regards
Tim
Good job
Clear explanation of what proposed; good discussion about what we would agree to do, all in writing then it was done exactly as promised to a high standard.
July 23, 2019
Unprompted review
Reply from Head Squared Aquatics
Dear Ian
Thank you for your kind feedback. We have developed an IT system to help create carefully drafted estimates/quotes to ensure our clients are given a full understanding of what we are offering. We are glad that you are happy that we supplied our service as promised.
Kind regards
Tim
Very professional and helpful at all times.
Having used Head Squared Aquatics to improve my existing pond and small stream in my small garden, which they did with total professionalism, I have been impressed with the service provided since then (about 4 years).
They service my pond system regularly and the water is always crystal clear and obviously good for the fish themselves.
Harry or Pete who visit to carry out the maintenance are extremely helpful and friendly and always willing to offer advice to me.
Great team.
July 23, 2019
Unprompted review
Reply from Head Squared Aquatics
Dear Ray
Thank you for your kind review. We believe in building long-term relationships with our clients and are glad we have been able to help for 4 years now.
Kind regards
Tim
An excellent company giving outstanding service.
An excellent company giving outstanding service always with a smile and courtesy to customers.
July 23, 2019
Unprompted review
Reply from Head Squared Aquatics
Hi Rosemary
Thank you for your kind words. We always strive to put our customers' needs first and are glad you are happy with our service.
Many thanks
Tim
Reply from Head Squared Aquatics
Hi Karen
Thank you for your kind words. It is great to know that you would recommend us to others.
Many thanks
Tim
Supremely efficient Professional.
After suffering at the hands of two cowboy pond builders, we we very fortunate to call Giles Head at Headsquared Aquatics who solved all our many problems. Giles was not only supremely efficient with a detailed quotation and explanation of what he could do to achieve a proper design for the pond filtration, but over the course of a week he and his friendly team installed a full set of filtration and UV equipment by Oase, excavated areas of lawn for pipework and reinstated the area beautifully. Giles Head is a perfectionist and his attention to detail is extraordinary. Since the work was completed he has visited several times to check everything was working well and to follow up with ideas for pond lighting ...which he will install soon. I cannot recommend the company highly enough.
December 13, 2018
Unprompted review
Reply from Head Squared Aquatics
Dear Mr Thomson
Thank you for your kind words. We look to make sure we offer the highest levels of customer service and are glad you are happy with this. Unfortunately, our industry has too many cowboys and we are working to raise the levels of professionalism.
Best wishes
Tim
Harry always offers a fantastic…
Harry always offers a fantastic service. He has a genuine interest in what he does and is always keen to offer sound advice. I would not give everyone keys to let themselves in but would trust Harry an Martin 100%.
April 5, 2018
Unprompted review
Reply from Head Squared Aquatics
Hello Lynn and Matt
Thank you for your warm words about Martin and Harry; they are a real asset to Head Squared Aquatics and have a great knowledge of ponds. We are extremely happy that you would trust them to let themselves in. Trust is key when staff are working at our client's homes and we work hard to select only team members who are worthy of this trust.
Best wishes
Tim
Our pond looks great , clear as a bell !
No problems with Head Squared , always come when they are supposed to , very efficient , easy to get on with , very helpful , 10 out of 10 from us .
April 5, 2018
Unprompted review
Reply from Head Squared Aquatics
Hello Kenneth
Thank you for your 10 out of 10 review. We are glad we can help out with your pond!
Best wishes
Tim
Exceptional service couldn’t ask for…
Exceptional service couldn’t ask for anything better
April 5, 2018
Unprompted review
Reply from Head Squared Aquatics
Hello Graham
Thank you for your kind words on our service. We strive to ensure we provide the highest levels of service in our industry and are happy you feel we are exceptional in this area. Please let us know if you need anything further from us.
Best wishes
Tim
everyone is very helpful
April 4, 2018
Unprompted review
Reply from Head Squared Aquatics
Hello Bhojani
Thank you for your kind words on our service. We strive to help make owning a pond as easy as possible and are glad that our staff have been helpful. Please let us know if you need anything further from us.
Best wishes
Tim
Always helpful
April 4, 2018
Unprompted review
Reply from Head Squared Aquatics
Hello Mrs Higgins
Thank you for your kind words on our service. We are glad that our staff have been helpful. Please let us know if you need anything further from us.
Best wishes
Tim
We are very pleased with the service…
We are very pleased with the service you provide & especially the skill & efficiency of Harry.
April 4, 2018
Unprompted review
Reply from Head Squared Aquatics
Hello Martin
Thank you for your kind words on our service and Harry's skill working with ponds. Please let us know if you need anything further from us.
Best wishes
Tim
No real problems
No real problems - excellent service/advice. Would prefer rubbish from pond to be put in a bucket for us to dispose of rather than left by the hedge.
April 4, 2018
Unprompted review
Reply from Head Squared Aquatics
Hello Gary
Thank you for your honest and generally positive feedback. I have forwarded your comments to the staff member responsible for the works and have asked him to contact you to discuss this. Hopefully, we can identify any issues which occurred during this visit to ensure we meet your expectations during our next visit.
We are constantly looking to improve our level of service and greatly appreciate our clients suggesting where there is room for improvement. If you feel that we have not adequately addressed your query, please feel free to contact us directly to discuss this in further detail.
Kind regards
Tim
--- Edit ---
Hello Gary
Further to our previous response, you should now have been contacted by our staff member concerning our most recent visit. Our usual approach is to place pond waste into compost as this is the most environmentally sustainable approach (as it contains nutrients very beneficial to plants). Our staff member noted that unusually these works were completed in the dark. It sounds like as a result of this, he was unable to see that some waste had fallen beneath the hedge. For this, we apologise unreservedly. We will carry out further checks after our next visit to help ensure we avoid this issue in future.
Thank you for helping us identify areas we can continue to improve the service we offer.
Best wishes
Tim
This company is totally reliable
This company is totally reliable , efficient and professional .
I would like to recommend them 100% .
When they relined our koi pond 2 years ago the only fish we lost was just one stickleback !
April 4, 2018
Unprompted review
Reply from Head Squared Aquatics
Hello Wayne
Thank you for your kind words about our reliable and efficient service. Providing a professional level of service in the pond industry is our goal and we are glad we could meet that.
We were sorry to hear that you lost a small stickleback during our pond reline works. These are major works which require a complete pond empty of all wildlife. Our staff work hard to keep all aquatic animals safe with a focus on ensuring our client's precious fish are safe (especially larger fish such as Koi and goldfish which are kept safe in our specialist aquatic life storage systems during any works). We are glad that the pond inhabitants are now benefiting from their lovely new ecosystem.
Please feel free to contact us if you would like any further information concerning this.
Best wishes
Tim
Pond Revamp
These guys have done such a nice job on our pond that I would certainly have no hesitation in recommending them to anyone, in fact I already have. We are so pleased with the revamp that they carried out on our old pond. Can’t wait too see all the frogs and newts in their new abode.
April 3, 2018
Unprompted review
Reply from Head Squared Aquatics
Hello Lynette
Thank you for your kinds words on the quality of our work and recommending us to others. We are glad we could help and hope the frogs enjoy their revamped home!
Many thanks
Tim
Always first class service.
March 29, 2018
Unprompted review
Reply from Head Squared Aquatics
Hello Sonja
Thank you for your positive review. We aim to provide the best service levels and are always happy to find we are meeting our client's expectations.
Best wishes
Tim
Harry always does a great job
Harry always does a great job, no hesitation in recommending.
March 29, 2018
Unprompted review
Reply from Head Squared Aquatics
Hello Greg
Thank you for positive words about Harry. We are glad you are happy to recommend us.
Kind regards
Tim
Professional and reliable.
They are an excellent and knowledgable company who are very supportive and responsive. We have used them for many years. From creating a pond from scratch to monthly maintenance, repairs and advice they are first class. Harry is reliable, helpful and really knows his craft. Highly recommended company and team.
March 29, 2018
Unprompted review
Reply from Head Squared Aquatics
Dear Mrs Humphries
Thank you for your positive review. It is great that you feel you can recommend us to others.
Best wishes
Tim
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