The headway tumbler (order No. HE37516) received just 4 days back. The tumbler build quality is good but the lid is spilling out and the finishing at the top is also not good (welded part is showing u... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The product is good but it was exhausting to contact your customer service. After giving 30 plus calls and a lot of emails they replied. Dilevery was late. ( 15 days) The product is good but it is ex... See more
No refund no product hopeless company. I ordered a bottle from Headway India on 4th September 2025 and paid ₹1044. After waiting for a month, they kept saying there was a manufacturing issue and t... See more
Order it on aug 8 still no response.worst customer service. Received msg tat bottle wil be dispatch by sep 20 and thn it was changed to oct 25 . Not no response. Pathetic customer service. Thy are che... See more
Company details
Written by the company
Headway specializes in creating high-quality, durable and stylish products that elevate your drinking experience. From insulated tumblers to reusable water bottles, Headway offers a range of products that are designed to keep your beverages at the right temperature for a longer period of time. Their products are made from food-grade materials that are BPA-free and eco-friendly, ensuring that you can enjoy your drinks without worrying about harmful chemicals or environmental impact. Made from high-grade 18/8 stainless steel, their products are rust-resistant and built to withstand corrosion to last longer. The strong build combined with the stylish design gives it a premium feel. Whether you're looking for a water bottle to take on the go, a travel mug for your morning coffee, or a beer tumbler for your next outdoor adventure, they have the perfect product for you. Looking for insulated water bottles for a bulk buy for corporate gifting? Headway drinkware is the right choice! Get customised bottles for your employees, colleagues or clients for a long-lasting relationship. The search for your all-rounder drinkware ends here at Headway! Products: Hot & Cold Water bottles, Thermos Flasks, Coffee Mugs, Lunch Boxes, Beer Mugs, Etc. Headway is a sister brand of Rabitat and is based out in Delhi, India.
Contact info
Merlin Brands, W40, Okhla Phase 2, 110020, New Delhi, India
- 9999287000
- Hey@headwaymade.com
- headwaymade.com
2.2
Poor
187 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I purchased this Headway bottle by…
I purchased the Oslo Headway bottle by Rabitat less than a month ago. While it looks nice initially, the paint/outer coating has already started chipping badly (photos attached).
The bottle has never been dropped or mishandled — there are no dents at all — so this is clearly a manufacturing/quality issue.
What’s worse, I’ve tried contacting Rabitat through email and WhatsApp multiple times but have received no response whatsoever. For a premium-priced product, this level of quality and customer service is unacceptable.
I’m sharing this review so other buyers are aware. Unless the company improves its product quality and responds to its customers, I cannot recommend this bottle at all
September 1, 2025
Unprompted review
Grt..better than glasafe roducts
July 29, 2025
Ordering the product Oslo was a…
Ordering the product Oslo was a challenge from the website so I used the wats app support, went well. Product is good, the customised name option can be improved with more characters and font size. Colour and quality is good, serves the purpose.
July 26, 2025
Good customer service experience
Good customer service experience. Trust this brand to own up its quality concerns. Replaced a bottle cap despite the breakage during transit, after confirming that quality was OKed at the time of packing.
July 29, 2025
The product is cool but.....less satisfaction due to...
The product is cool but the main thing i am missing and the product is incomplete without "Headway bear logo" that looks amazing on product but the profuct i got doesnt have and it also impact my expectation for brand. Could you please take my bottle back and print bear logo on it. I ll love it ...thanks
July 29, 2025
The quality of the product is not at…
The quality of the product is not at all good. I returned it once but next time same tiffin has been sent. Not at all happy with the product . I am very disappointed.
June 28, 2025
Good product to buy
June 28, 2025
Empty box recieved
June 29, 2025
A little heavy but a great lunch box
A little heavy but a great lunch box. Design is too good
May 27, 2025
Delayed delivery of almost 15 days
Delayed delivery of almost 15 days. Had to do multiple follow ups to get the products despatched.
May 27, 2025
Worst service
The quality of the product is very good but the service is very bad, I received the product almost after 3 months, no one receives the calls, no one reply to emails 😡
May 28, 2025
zero customer support
zero customer support
maybe good product designs n all, but zero customer support.
May 27, 2025
Bad Product, Worst Customer Service
The product recieved was not in a brand new condition....was having dents and scratches.
Tried reaching through the WhatsApp Chat bot and connect with an agent....but couldn't and nobody tried to reach out to me
Will not recommend
May 27, 2025
The product was damaged from the…
The product was damaged from the outside with a dent on the top and the plastic component on the inside was already broken. The middle compartment is vaccum sealed and no matter what I do, doesn't open . After paying 3000 inr for this I'll engineered product, it's just plain pathetic and been a horrible experience. I want a replacement for this with a good quality product that works well. I hope you learn to make better products and your customer service is so damn lousy.
April 24, 2025
NOT YET RECEIVED DELIVERY N NO REPLY TO…
NOT YET RECEIVED DELIVERY N NO REPLY TO MAILS
March 26, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.