Ordered a 32" Chau Gong on June 9th. It finally came (August 13th). I recieved some of the free gifts first. You just have to be very patient and know the customer service doesn't really exist past fu... See more
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See what reviewers are saying
The 9 pc Chakra Tuning Fork Set is one of quality for sound healing. Assists in release of tension and energetic blocks while being lightweight and easy to use. Each tuning fork bag keeps the forks or... See more
Cudnt get a straight answer regarding delivery, always in transit, finally arrived this morning after waiting over a month. Found the 9 fork set to be inferior quality compared to Sonoki, I also... See more
Company replied
Absolutely frustrating. The CS doesn’t even deserve 1 star Placd an order HS9079 and got the product after a long wait which was never mentioned on the website about the EDD. Received the order a... See more
You should know
3.0
Average
154 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically takes over 1 month to reply
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Legit store
This was my third order so I decided to finally write a review.
The gong is just amazing, I bought a 36 inches which is the best choice I made. I can feel it in my whole body when playing it.
The alchemy bowls are also top notch h quality. The sound they make is so pure! I’m using them since 2 years now and they ring like the first day. My clients always give me compliments.
I also bought a full set of tuning forks, which was my first order. I was worried about the accuracy but once received I checked it andthey all are perfectly tuned.
Will 100% order more tools in the future. I always recommend this store to my friends and clients.
November 27, 2025
Unprompted review
Reply from Healing Sounds
Hi Kim,
Thank you so much for taking the time to share your experience — and for trusting us with your third order! We’re truly grateful for your continued support.
We’re thrilled to hear how much you’re enjoying your 36" gong. They’re powerful instruments, and it’s wonderful to know you can feel its resonance throughout your whole body. We're also delighted that your alchemy bowls have been serving you beautifully for two years and still sound as pure as day one — that means a lot to us.
It’s great to hear your tuning forks met your expectations for accuracy. Quality and precision are extremely important to us, so feedback like yours really makes our day.
Thank you for recommending us to your friends and clients — that is the highest compliment we could receive. We look forward to supporting you with more healing tools in the future.
With gratitude,
The Healing Sounds Team
Chakra set
I ordered the Chakra set and as this is my first set of tuning forks that I have purchased. I am very impressed with the quality of the fork itself and the quality of the vibration and sounds they produce. The set is above my expectations and the price is very reasonable. I would highly recommend purchasing a set yourself.
November 26, 2025
Unprompted review
Reply from Healing Sounds
Hi Aly,
Thank you so much for sharing your experience and for choosing our Chakra tuning fork set as your very first set. We’re delighted to hear that the quality, vibration, and sound exceeded your expectations — that truly means a lot to us.
We’re grateful for your recommendation and so happy that you found the set to be both high quality and reasonably priced. Your feedback helps others feel confident in their purchase, and we really appreciate you taking the time to write it.
Thank you again for your support, Aly. We hope your new tuning forks bring you clarity, alignment, and many meaningful moments in your practice.
Warm regards,
The Healing Sounds Team
Chinese company pretending to be a company in Wyoming
I ordered tuning forks in late October. I took the time to verify that the company was US based. According the site, it's a family run business based in Wyoming. My forks were shipped from China, and I contacted them immediately to cancel. I received 56 email responses, in succession, from an AI agent, and was unable to connect with a human. The listed phone number is out of service. Three weeks later, they have provided me with a Chinese address for my return. Also, The day after I ordered this, I received an unauthorized charge from WeChat, a company that only operates in China. Absolute scam site. Don't order from here.
Please understand that the Emma below who's writing a reply is not a real person. At no instance, was I able to get an actual answer to a question I posed. Not to mention the 56 email responses I got in succession that showed different edits from"Emma" pretending to answer me. I have asked repeatedly for a phone number, a chat or a way to speak to a person. I am not paying to return something to China. If this is the case with this business, it should be clear on the site that things ship internationally and that returns are international. When I first reached out it was the day that they sent my tracking and nothing was shipped. There was space to address this, but since it was an AI agent, no one paid attention to it. I've filed the charge back with my CC company, and complaints with the better Business bureau and the California board. This company is not legit
November 15, 2025
Unprompted review
Reply from Healing Sounds
Dear Leah,
Thank you for taking the time to share your experience — I want to address everything clearly and directly so there is no confusion.
First, we are absolutely not an AI-only service. You and I personally exchanged emails, and a human agent handled your request. Our automated assistant only sends follow-up messages if a reply isn’t detected, but every message you sent was read and answered by a real person.
Regarding your cancellation request:
Your order had already been shipped when you contacted us, which is why it could no longer be cancelled. This is standard for all international shipments.
About the origin of the products:
Although Healing Sounds is registered in Wyoming, like 95% of the sound-healing industry, our tuning forks are manufactured and shipped from our workshop partners in China, where nearly all quartz and tuning-fork production takes place. This is openly stated across our product documentation, and it ensures the quality standards our customers expect.
About WeChat:
We are not affiliated with WeChat, we do not accept WeChat Pay, and we do not have any integration with WeChat in our system.
We only use regulated US-based payment processors (Shopify Payments, Stripe, etc.).
If you received an unrelated charge from WeChat the day after your purchase, it did not come from us — we never have access to your card number, and we cannot charge a customer outside of their actual order.
Regarding returns:
All returns simply go back to the same fulfillment center they were shipped from — in your case, China. This is normal for international e-commerce.
I understand how frustrating it can be when things don’t go as expected, but I want to be very clear:
Healing Sounds is not a scam, your order was shipped correctly, and your data was processed securely. If you need further help with your return or refund, you can reach us directly at contact@healing-sounds.com
— we’ll assist you personally.
Emma
NEVER RECEIVED a set of tuning forks
Ordered set of tuning forks. Received shipment sent email. 3 weeks later the shipment was never sent, just information sent to a shipper that I could not find evidence even existed.
BUYER BEWARE.
October 30, 2025
Unprompted review
Reply from Healing Sounds
Hi Muchael,
Thank you for sharing your experience, and we are truly sorry for the inconvenience and frustration this has caused. Your tuning fork set should have shipped promptly, and we sincerely apologize that this did not happen.
The tracking issue you described is not acceptable, and we want to resolve this for you right away. Please contact us at contact@healing-sounds.com
with your order number so we can investigate the shipment, provide an accurate update, or immediately arrange a replacement or refund — whichever you prefer.
We take situations like this seriously and will make sure it is handled quickly.
Warm regards,
The Healing Sounds Team
I like the simplicity of the drum and…
I like the simplicity of the drum and the design on the wood. It's overall functional and pleasant sounding. At times can sound like bamboo chimes and sand so gives a whole island experience. The drums in which you can see the beads can be soothing to see so with this one closing eyes is meditative.
November 6, 2025
Unprompted review
Reply from Healing Sounds
Hi Monica,
Thank you so much for sharing your beautiful experience with our drum. We’re delighted to hear that you enjoy its simplicity, the natural wood design, and the soothing sounds it creates. The way you described the bamboo-like chimes and island ambiance is wonderful — we love that it brings such a calming, immersive experience for you.
We’re also happy to know that the meditative quality of the drum resonates with you, even without visible beads. Your feedback truly means a lot and helps others understand the unique character of this instrument.
Thank you again for taking the time to share your thoughts. We hope it continues to bring peace and grounding to your practice.
Warm regards,
The Healing Sounds Team
Great customer service/cute cup
Great customer service. Super cute cup. Pleased with the quality.
October 25, 2025
Unprompted review
Reply from Healing Sounds
Hi Nikki,
Thank you so much for your kind words. We’re really happy to hear that you loved the cup and that our customer service took good care of you. Quality and a smooth experience are exactly what we aim for, so it means a lot to know you’re pleased.
If you ever need anything, we’re always here at contact@healing-sounds.com.
Emma
The sound is not good on the chakra…
The sound is not good on the chakra set, I already sent a email asking for the address to return the product, still did not get a reply, not happy with the purchase
October 24, 2025
Unprompted review
Reply from Healing Sounds
Hi Kamla,
Thank you for sharing your experience, and I’m truly sorry to hear that the Chakra set did not meet your expectations. We understand how disappointing this must have been, and we sincerely apologize for the delay in replying to your email you deserved a much faster response from us.
We also want to explain that with photos alone, we’re unable to verify whether the tuning forks are defective, which is why we’re unable to offer a full refund or a free replacement set at this time. This policy is in place to ensure fairness and consistent quality control for all our customers, but we completely understand how frustrating that may feel in your situation.
To still support you as best as we can, we have already processed a 40% refund as a gesture of goodwill.
Once again, our sincere apologies, Kamla — and thank you for bringing this to our attention.
Warm regards,
The Healing Sounds Team
Bowl has clear sound
Bowl has clear sound. The forks are aluminum. The only set back was the wait. It took almost a month to receive.
October 21, 2025
Unprompted review
Reply from Healing Sounds
Hi Mary,
Thank you for sharing your feedback! We’re happy to hear that you’re enjoying the clear sound of the bowl and that the tuning forks met your expectations.
We also appreciate your patience with the delivery time. We’re truly sorry that the wait was longer than expected we understand how frustrating that can be, and we’re actively working on improving our shipping times.
Thank you again for your review and for choosing Healing Sounds. We’re glad you’re enjoying your instruments!
Warm regards,
The Healing Sounds Team
Reply from Healing Sounds
Hi,
Thank you so much for your kind words! We’re delighted to hear that you’re happy with the quality of your purchase. Your support means a lot to us.
Warm regards,
The Healing Sounds Team
Professional, efficient, human
Professional and efficient while still being human and approachable. Super user friendly and the tracking was clear and updated regularly. Upon reading the company's origin and intention, I felt good about ordering from them. And thank you for being reasonable with your cost (so many gougers these days). Will definitely purchase continually.
October 10, 2025
Unprompted review
Reply from Healing Sounds
Hi Patricia,
Thank you so much for your wonderful feedback! We’re truly happy to hear that your experience felt professional, efficient, and human — that balance is something we care deeply about. We’re also glad the tracking process was clear and that our mission and intention resonated with you.
It means a lot to us that you felt good about ordering and appreciated our pricing. Your trust and support genuinely motivate our team.
We look forward to serving you again, and thank you for choosing Healing Sounds!
Warm regards,
The Healing Sounds Team
Ordered a beautiful crystal tuning…
Ordered a beautiful crystal tuning fork. Just an FYI, it is an almost inaudible sound and can hardly be felt - I wouldn't suggest that purchase. It took a month to arrive. In fairness, it was made to order. I was patient with all of that until the fork arrived with NO CASE and the wrong striker. Their AI bot is so nice the way it speaks to you. Seems authentic and genuine AT FIRST. A bunch of empty apologies were made and their effort to amend was - oh, the crystal tuning fork doesn't meet your needs? We'll send you a metal one (even though I had expressed numerous times I have a set of metal ones already as a comparison) and you can keep the one you already have free of charge.... it isn't free if I've already paid for it! Though they were very responsive, their responses weren't always appropriate considering what had been messed up. Eventually, they offered I return the item on my dime. At that point, I was so frustrated and decided to take the loss because I would lose so much shipping it back to them.
September 29, 2025
Unprompted review
Reply from Healing Sounds
Hi Sharonda,
Thank you for taking the time to share such detailed feedback. We’re truly sorry for the disappointment you experienced with your crystal tuning fork, as well as the issues with the missing case and incorrect striker. This is not the level of quality or service we aim to provide, and we understand how frustrating this must have been.
Crystal tuning forks naturally produce a softer, more subtle vibration compared to metal ones, but we understand that the experience can vary from person to person — and we apologize if it did not meet your expectations.
We also want to acknowledge that although our team responded promptly, it’s clear that our solutions did not fully address your concerns, and we apologize for any miscommunication or frustration caused.
Your feedback is incredibly valuable, and we are reviewing this situation internally to ensure our customer care, packaging accuracy, and product communication continue to improve.
If you would like us to take another look at your case, please feel free to reach out directly at contact@healing-sounds.com
— we would be happy to assist you personally.
Thank you again for sharing your experience.
Warm regards,
The Healing Sounds Team
Poorly packaged
Poorly packaged, arrived smashed to pieces. Requested a refund as it was then too late, but they sent a replacement which I'll now have to return...
October 12, 2025
Unprompted review
Reply from Healing Sounds
Hi John,
Thank you for sharing your experience, and I’m truly sorry that your item arrived damaged — that is incredibly disappointing, and we understand how frustrating this must have been for you.
Our intention was to make things right quickly, which is why a replacement was sent right away. However, I understand that timing was no longer suitable for you, and I apologize for the inconvenience of having to return the replacement.
Please email us at contact@healing-sounds.com
so we can arrange a smooth return and ensure your refund is processed as quickly as possible. Your satisfaction matters to us, and we want to resolve this fully.
Warm regards,
The Healing Sounds Team
My experience with Healing sounds.
I have a good experience with healing sounds, though their delivery could take awhile, but Emma respond to my queries when I sent her an email in regard to resizing of the bracelet that I purchased. I have read up reviews that some customers had a few bumps and also a bad experiences with healing sounds, but to be fair to them(healing sounds) for me, it was a pleasant one. I appreciate Emma and also the live chat on healing sounds website when I was trying to track the progress of my delivery order. They also took the efforts to update me on emails of the progress of my delivery orders too.
Thank you for giving a pleasant experience.
And to the others who have encountered unpleasant situations or experiences, please have faith, as they might have encountered some challenges internally, they could be down with manpower in the past for any delayed delivery issues.
September 12, 2025
Unprompted review
Reply from Healing Sounds
Hi,
Thank you so much for taking the time to share your experience with us. We’re truly happy to hear that your interaction with Healing Sounds — and especially with Emma — was pleasant and supportive. Your kind words mean a lot to our team.
We appreciate your understanding regarding delivery times, and we’re glad our email updates and live chat were helpful while you waited for your order. We are always working to improve our shipping speed and communication, and feedback like yours encourages us to keep doing better.
Thank you as well for your thoughtful message to other customers. We genuinely value your fairness and compassion — it’s customers like you who make our work meaningful.
We’re grateful for your trust, and we look forward to serving you again in the future.
Warm regards,
The Healing Sounds Team
Does this company even exist?
I ordered from them 2 weeks ago. The item still hasn't shipped. I've emailed, chatted and called to try to get a status update. They haven't answered my 2 emails. They don't respond to the the "live chat." And when you call, the number seems to be out of service. I'm not sure this company even exists!
September 29, 2025
Unprompted review
Reply from Healing Sounds
Hi Sonya,
Thank you for sharing your feedback, and I’m very sorry for the frustration you experienced while waiting for your order and trying to reach us. This is not the communication standard we strive for, and we understand how concerning this must have felt.
I want to assure you that your order has already been canceled and fully refunded. You should receive a confirmation email shortly, if you haven’t already. If anything looks unclear on your end, please feel free to reach out and we’ll be happy to resend the confirmation.
You can always contact us directly at contact@healing-sounds.com
with any questions or if you need further assistance. We’re here to help and are committed to improving our response times moving forward.
Warm regards,
The Healing Sounds Team
I reached out to this company one…
I reached out to this company one evening and was so grateful to get a prompt response to my problem. They suggested sound tuning forks and meditation etc to help.
September 17, 2025
Unprompted review
Reply from Healing Sounds
Hi Jennifer,
Thank you so much for sharing your experience! We’re really happy to hear that our team was able to respond promptly and offer guidance that was helpful to you. Supporting our customers with the right tools and information is something we truly care about.
If you ever need further assistance or have more questions about tuning forks, meditation, or anything else, we’re always here to help.
Warm regards,
The Healing Sounds Team
Reply from Healing Sounds
Hi Ellen,
Thank you so much for your review! We’re happy to hear that you’re enjoying your tuning fork — and the green color is definitely a customer favorite.
We appreciate your support and hope your tuning fork brings you wonderful sessions ahead.
Warm regards,
The Healing Sounds Team
This order arrived neatly packed
This order arrived neatly packed. Each tuning fork had its own color, mallet and labeled bag. The few that I have used so far have good resonance. I look forward to exploring them more.
September 2, 2025
Unprompted review
Reply from Healing Sounds
Hi Yoga Farm,
Thank you so much for sharing your experience! We’re delighted to hear that your order arrived neatly packed and that each tuning fork — along with its mallet and labeled bag — met your expectations. It’s wonderful to know the resonance has been satisfying so far.
We’re glad you’re enjoying the set, and we hope your continued exploration brings even more value to your practice.
Warm regards,
The Healing Sounds Team
My order came pretty quick and there…
My order came pretty quick and there was no cost for shipping. I work for the Head Start program and I bought two hanging crystals attached to moons for one of the classrooms in hopes it would bring healing energy to the environment.
August 25, 2025
Unprompted review
Reply from Healing Sounds
Hi Megan,
Thank you so much for your review! We’re glad to hear that your order arrived quickly and that you enjoyed the free shipping.
It’s wonderful that you’re using the hanging crystal moons to bring healing energy into a Head Start classroom — what a beautiful and meaningful intention. We hope they add a calming, uplifting presence to the space and support the important work you do.
Thank you for choosing Healing Sounds!
Warm regards,
The Healing Sounds Team
The drum is better than I expected
The drum is better than I expected. The drum came with a carrying case and other nice extras. It sounds very good. Shipping was very slow. I was getting worried that the item may not arrive.
August 23, 2025
Unprompted review
Reply from Healing Sounds
Hi Eric,
Thank you for sharing your experience! We’re delighted to hear that the drum exceeded your expectations and that you enjoyed the carrying case and extras. It’s wonderful to know the sound quality has been satisfying for you.
We also want to sincerely apologize for the slow shipping. We understand how stressful it can feel when a package takes longer than expected, and we’re sorry for the worry it caused. We’re continuously working to improve our delivery times.
Thank you again for your review and for choosing Healing Sounds — we truly appreciate your patience and support.
Warm regards,
The Healing Sounds Team
The bracelet is gorgeous and your…
The bracelet is gorgeous and your customer service is AMAZING. THANKYOU!
August 19, 2025
Unprompted review
Reply from Healing Sounds
Hi Jenny,
Thank you so much for your wonderful review! We’re thrilled to hear that you love the bracelet, and it means a lot to us that you had such a positive experience with our customer service.
Thank you for your kind words — we truly appreciate you!
Warm regards,
The Healing Sounds Team
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