First time using the service, was given one cost of £18.50 and then £90- then the website would not give me any delivery slots! Said none were available. Had to book an emergency appointment via by... See more
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See what reviewers are saying
As a student living in London, getting sick while away from home is the worst. I tried Healistic recently and it was a game-changer. The app is incredibly smart and easy to navigate. Having my medicat... See more
I had missed the scheduled delivery of my medication on Saturday and DPD sent it back to healistic (which took 2 days). However, when I contacted customer service on the Tuesday, they were able to sen... See more
Extremely helpful customer service! DPD went to the wrong address with some medication I needed quite urgently. I phone Healistic, got through immediately, and was helped by Sabiha who arranged for DP... See more
Company details
Written by the company
Digitising Prescriptions. Delivering Health. Healistic is redefining the future of private healthcare with an easy-to-use, digital prescription platform built for speed, security and efficiency. Designed to empower doctors and improve the patient journey, our platform allows clinics to issue private e-prescriptions in just seconds - while patients receive their medication straight to their door, within hours. From prescribing to delivery, Healistic allows private doctors to provide more secure and streamlined healthcare for their patients.
Contact info
20-22 Wenlock Road, N1 7GU, London, United Kingdom
- hello@healistic.net
- healistic.net
4.3
Excellent
42 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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A prescription was sourced on 19th Dec…
A prescription was sourced on 19th Dec in an emergency. I was assured by the health provider that I would receive the prescription before 24th Dec and therefore could present at a local pharmacy. However I then get a message from Healistic on 21st maintaining that they had not received the paper prescription , only an electronic one and due to the type of medication it could not be released until they had it . Until then I’d never heard of them. I can see that this service is very helpful to Dr’s but it wasn’t actually that helpful to the patient. But there also may have been a mix up via the medical provider.
Initially I was told I would receive a paper prescription for a medication that’s pretty expensive, however its cost varies significantly. I then get told that the prescription has in fact gone to this pharmacy, delaying accessing a medication that someone had been prescribed for over 8 years . This then caused a forced and painful withdrawal over the 12 days of Christmas, to someone who isn’t physically well . I did send an email explaining all this but got a very clipped message stating “ don’t need the patients background “ . Holidays were involved but there was a four day period before holidays started , plus another full day when DPD was operational but apparently the driver forgot to collect it ?
This maybe a useful tool to private Dr’s but it definitely let this patient down pretty badly .
December 30, 2025
Unprompted review
Reply from healistic.net
Thank you for sharing your experience. We are genuinely very sorry to hear about the distress and discomfort you went through, particularly over the Christmas period. We understand how serious and upsetting it is when access to long-term medication is delayed, and we regret the impact this had on you.
For certain controlled medications, we are legally required to receive the original paper prescription before the medication can be dispensed. While an electronic prescription may be issued initially, the medication cannot be released until the paper prescription is physically received. This is a regulatory requirement designed to ensure patient safety.
Unfortunately, the Christmas and public holiday period caused widespread postal and courier delays, which affected the timing of some deliveries and were outside of our direct control. We are very sorry that this coincided with your treatment needs.
We would also like to clarify that Healistic’s role is limited to dispensing and delivery once prescriptions are received. Clinical care, prescribing decisions, and medical history remain strictly between patients and their prescribers. We intentionally keep clinical and logistical services separate to safeguard patient confidentiality.
While our service is designed to support prescribers and patients, we acknowledge that on this occasion it did not meet your expectations, and we are truly sorry for that. During periods of expected disruption, such as public holidays, we recommend prescriptions for ongoing or controlled medications are arranged well in advance wherever possible.
Thank you again for your feedback. It has been noted and will help us continue improving our service and communication.
Great service
Great service, good options for choose delivery times
December 10, 2025
Unprompted review
Super professional Company !
Superb hands on team that can fix any issue quickly, we use Healistic to deliver prescriptions to our patients in a timely and ordered fashion, always prompt to respond and action on behalf of our patients. Uber easy website to use and navigate. Thanks Zak and Daniel !
November 19, 2025
Unprompted review
Customer service
Customer service lady is extremely helpful kind and very considerate. I have to say great staff you have.
August 21, 2025
Unprompted review
Repetitive delivery postponement without request
If there was a ZERO star I would choose that. This is the THIRD time that my delivery is postponed without requested. I was at home the whole morning to wait for the delivery. NO-ONE was here. This is totally and utterly unacceptable. Most pathetic service EVER!!!!
August 16, 2025
Unprompted review
Reply from healistic.net
Thank you for sharing your experience, and we sincerely apologise for the frustration caused during the delivery of your order.
We understand how important timely delivery is, especially when it comes to health-related items and we're truly sorry that your delivery did not go as smoothly as expected. While our records indicate that the first delivery attempt was successful, we completely understand how the delays for following orders impacted your experience.
Due to the sensitive nature of the medication we handle, we must follow strict delivery protocols to ensure both safety and compliance. This includes requiring someone to be present to receive the package and limiting flexibility with delivery attempts. While this can sometimes create inconvenience, it’s a responsibility we take very seriously to protect our customers and the integrity of the products we deliver.
That said, this situation has fallen short of the reliable service we aim to provide, so we have escalated your feedback to the delivery carrier in question to see where communication and expectations can be improved in cases where delays in transit are incurred.
Thank you again for your patience, and for bringing this to our attention. If there’s anything further we can do to support you, please don’t hesitate to reach out directly to our customer care team.
Impatient driver & denied medication
Summary:
For people out of London that can afford to be in all day this service is good. But without time slots it’s painful and if you happen to miss a delivery and work it might mean you don’t get vital medication.
Detail:
On delivery my phone had run out of battery and the driver refused to wait for 2 minutes for it to charge to provide the code.
However there’s no way to reschedule a time to suit or talk to the delivery company directly. They simply attempt redelivery the next day at the time of their choosing.
So if you miss a delivery at the weekend and happen to be at work during the week… you won’t be getting anything at all because they’ll just keep attempting delivery whilst you’re out !!!
Probably won’t affect most people but those who can’t guarantee being in all day it’s worth noting as it may be easier to go to the pharmacy at a time of your choosing.
May 10, 2025
Unprompted review
Reply from healistic.net
We’re sorry to hear that your experience with delivery didn’t go as smoothly as it should have. We understand how frustrating it can be to miss a delivery, especially when it involves something as important as medication.
Since your order, we’ve expanded our delivery options to better support customers who aren’t always able to be at home. We now work with multiple delivery partners who offer a 1-hour time slot (sent on the morning of delivery), as well as postbox and safe place delivery options, all designed to make things more convenient and flexible for you.
Thank you for your feedback, it's helped us improve the service for everyone.
Excellent- easy to use and efficient
April 3, 2025
Unprompted review
Attentive and professional
Attentive and professional. Amittai is a credit to your team. Thank you
March 13, 2025
Unprompted review
Failed to deliver
February 11, 2025
Unprompted review
Reply from healistic.net
We’re sorry we weren’t able to deliver your medication as quickly as you needed on this occasion. We know how important timely access to treatment can be.
Since then, we’ve expanded our network of partner pharmacies across the UK and islands to improve stock availability and enable earlier delivery options, including next-day delivery in more areas.
We appreciate your comments and the opportunity to continue improving our service.
5 star service indeed
The service is incredible. It's made my prescription deliveries so smooth. The customer service is fantastic too. They respond really quickly and resolved my request with ease.
November 7, 2024
Unprompted review
Great experience
Immediate, helpful and super nice customer support.
October 24, 2024
Unprompted review
some web sites are easy to use
some web sites are easy to use. Yours is not. It is redeemed by your telephone girl/lady who probably has wings too
October 16, 2024
Unprompted review
Extremely helpful customer service
Extremely helpful customer service! DPD went to the wrong address with some medication I needed quite urgently. I phone Healistic, got through immediately, and was helped by Sabiha who arranged for DPD to return to the correct address very soon after. Thank you for the help!
October 15, 2024
Unprompted review
Brilliant
Fast and reliable service with excellent customer contact. Will definitely use again.
October 15, 2024
Unprompted review
Great customer service.
I would have given it a 5 star 🌟 if it wasn’t for a technical issue, submitting my order request. Customer service was great though and I like the speedy and clear process of ordering and receiving. I will certainly use them again. 👌
October 11, 2024
Unprompted review
Reply from healistic.net
Thanks for the feedback and patience while we resolved the issue you encountered. We look forward to next time and demonstrating our usual 5 star experience and that this 4 stars was just a one-off :)
Fantastic service
My Daughter had commented on how quick & professional your service was but I’m always sceptical of changing suppliers.
Fantastic service !
October 8, 2024
Unprompted review
Reply from healistic.net
Wow, this is great to hear! Thanks for the kind words <3
Fantastic service!
I couldn’t complete my order online, so called customer service. Sabiha was so helpful and efficient. They always keep you updated with delivery times and tracking. Highly recommend their service to anyone for efficient easy delivery of prescriptions.
October 5, 2024
Unprompted review
Reply from healistic.net
Firstly, thanks for your patience with the tech issue and leaving us such a positive review despite the hiccup. I see the cause of the issue was resolved swiftly by Sabiha and I've passed on your kind words to her... she's a star!
Fast delivery
They called to offer to reschedule the delivery earlier by a few days, resulting in nearly next day, which was amazing
September 27, 2024
Unprompted review
Reply from healistic.net
Thanks for your feedback! We're committed to ensuring medication is received as soon as possible with zero extra stress so we're glad we could deliver on that for you :)
Sabiha was very helpful and answered…
Sabiha was very helpful and answered all the questions I asked!!
September 5, 2024
Unprompted review
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