I have been insurance with Health-on-line for a number of years now. My policy was up for renewal and I needed to ask a few questions and ask for some advice. I called today and spoke to Natalie who... See more
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See what reviewers are saying
In excess of 7 hours on phone trying to get online issue resolved. Call center in India worse than useless. For example, they asked which browser I used and then advised me they could not help because... See more
Unfortunately when my wife needed to access private health our health on line insurance fell well short of our expectations. Due to COVID we were unable to get access to see a consultant and thus rece... See more
Company replied
It would be really appreciated if we could actually speak to someone instead of waiting over an hour on the phone! Really not acceptable as this call started at 3.45pm! Personally it made me feel tha... See more
Company details
Information provided by various external sources
Health-on-Line is one of the UK's leading Private Medical Insurance providers, owned by AXA PPP healthcare. Offering both individual and corporate policies, Health-on-Line allows customers to tailor their cover, selecting the relevant modules for them - meaning you don't pay for any cover you don't need.
Contact info
80 Holdenhurst Road, BH8 8AQ, Bournemouth, United Kingdom
- 01202 057374
- marketing@health-on-line.co.uk
- health-on-line.co.uk
2.5
Poor
612 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Renewal offer was reasonable and…
Renewal offer was reasonable and renewal was easy. All my questions were answered in detail.
June 28, 2021
Reply from Health-on-Line
Thank you very much for you kind review. We are pleased to hear your renewal and any questions you had all went smoothly. If we can be of any further help at all, please feel free to get back in touch with us and we will be happy to help!
Kind Regards
Tom
The Health-on-Line Team - Part of the AXA Health Group
Great service and very helpful staff.
June 27, 2021
Reply from Health-on-Line
Thank you for your kind words and we are delighted to hear you have had such great service from our staff. If we can be of any further help at all, please don't hesitate to get back in touch with us!
Kind Regards
Tom
The Health-on-Line Team - Part of the AXA Health Group
I have always been able to contact the…
I have always been able to contact the company quickly and easily. The availability of hospitals and specialists has been imo very good and the company themselves have been very flexible in helping with paediatric care also
June 16, 2021
Reply from Health-on-Line
Thank you very much for taking the time to leave us a review, we are delighted to hear you have had such a good experience with hospitals, specialists and paediatric care! If we can be of any further help at all, please don't hesitate to get back in touch with us.
Kind Regards
Tom
The Health-on-Line Team - Part of the AXA Health Group
Phoned to renew my policy and pay the…
Phoned to renew my policy and pay the annual premium. Your representative was very pleasant and we went through all the details and was then told that as she was working from home, she couldn’t take my payment. Apparently the team who could take my payment were very busy and I was 8th in the queue. She arranged for a callback today at 9am but so far have received nothing. What is the point of employees working at home answering the phone about renewals if they can’t renew?
June 15, 2021
Reply from Health-on-Line
Thank you very much for taking the time to leave us a review. We are sorry to hear of this, and following your review on here a request was made for someone on our team to get in touch with you, and we hope this is now all sorted. Apologies we didn't get back to you sooner, and if you have any further questions at all, please don't hesitate to get back in touch with us and we will be more than happy to help.
Kind Regards
Tom
The Health-on-Line Team - Part of the AXA Health Group
best thing in the world HEALTH.
the best thing in the world is health .
and just knowing, health online are just a phone call away makes me feel safe.
all the people lspeak to are very helpful and friendly, l really can't think of another health care l would like to be with. well worth the money. 5*.
June 8, 2021
Reply from Health-on-Line
Thank you so much for your lovely review! We are absolutely delighted to hear this and that you have peace of mind when it comes to your health. If we can be of any further help at all, please don't hesitate to get back in touch with us and we will be more than happy to help!
Kind Regards
Tom
The Health-on-Line Team - Part of the AXA health Group
Reply from Health-on-Line
Thank you very much for your kind words, we are delighted to hear you have had excellent service, and if we can be of any further help at all, please don't hesitate to get back in touch with us and we will be happy to help!
Kind Regards
Tom
The Health-on-Line Team - Part of the AXA Health Group
The efficient and helpful…
The efficient and helpful representatives taking as much time as is needed to explain any problem or situation that needs explaining jut taking the time and always courteous. Thank you
June 5, 2021
Reply from Health-on-Line
Thank you very much for you kind words. We are really happy to hear we were able to be such a help, and if you have any further queries at all, please don't hesitate to get back in touch!
Kind Regards
Tom
The Health-on-Line Team - Part of the AXA Health Group
I telephoned to discuss my renewal…
I telephoned to discuss my renewal options. Was phoned back by Jade Kelly who talked me through all my options and answered my questions in a helpful and friendly manner. She did not know the answer to one matter I raised but emailed me later on with the information together with all the option details.
It was a pleasure to talk to someone who treated me as a customer.
Great service keep it up.
June 4, 2021
Reply from Health-on-Line
Thank you very much for your kind words for Jade, we are really happy to hear she was able to provide such great service to you, and if we can be of any further help at all, please don't hesitate to get back in touch!
Kind Regards
Tom
The Health-on-Line Team - Part of the AXA health Group
Health online answered my query on…
Health online answered my query on time, and offered the services of a Consultant at a health centre closeby. Thank you
June 1, 2021
Reply from Health-on-Line
Thank you very much for taking the time to leave us a review. We are really pleased to hear you were able to see a consultant nearby, and if we can be of any further help at all, please don't hesitate to get back in touch with us!
Kind Regards
Tom
The Health-on-Line Team - Part of the AXA Health Group
Dishonest in selling and shaping the…
Dishonest in selling and shaping the plan I was on and condescending and dismissive when raising issues and asking for solutions.
May 26, 2021
Reply from Health-on-Line
Thank you for taking the time to leave us a review. We are really sorry to hear of this and I can see our team are investigating your concerns here, and will be in touch in due course. If you would like to speak to us at all in the meantime, please don't hesitate to give us a call on 01202 544 444 and we will be happy to assist.
Kind Regards
Tom
The Health-on-Line Team - Part of the AXA Health Group
Reply from Health-on-Line
Thank you for leaving us such kind feedback. We are delighted to hear you have had such excellent customer service from us, and if you have any further queries or questions at all, please don’t hesitate to get back in touch and we will be more than happy to help!
Kind Regards
Tom
The Health-on-Line team – part of the AXA Health Group
I would really appreciate direct emails…
I would really appreciate direct emails rather than having the hassle of checking in to your website. Would this be possible? Otherwise, everyone was very pleasant and helpful.
May 17, 2021
Reply from Health-on-Line
Thank you for taking the time to leave us a review. Using your online portal to access your documents and information is a much more secure method of accessing your information as opposed to sending your details through email, this way we can make sure it really is you when you log in. Please don't hesitate to get back in touch with us, if we can be of any further help at all and we will be more than happy to assist!
Kind Regards
Tom
The Health-on-Line team – part of the AXA Health Group
Reply from Health-on-Line
Thank you for your kind words, we are thrilled to have you onboard for another year! Please don’t hesitate to get back in touch with us if we can be of any further help at all.
Kind Regards
Tom
The Health-on-Line team – part of the AXA Health Group
Reply from Health-on-Line
Thank you very much for taking the time to leave us a review. We are delighted to hear we were able to be such a help and solve your problem promptly, and if you have any further queries at all, please don’t hesitate to get back in touch with us!
Kind Regards
Tom
The Health-on-Line team – part of the AXA Health Group
Great helpful service
May 14, 2021
Reply from Health-on-Line
Thank you for your kind words, we are really happy to hear our team was able to be such a help, and please feel free to get back in touch if you have any further questions at all.
Kind Regards
Tom
The Health-on-Line team – part of the AXA Health Group
Excellent service thank you
May 13, 2021
Reply from Health-on-Line
Thank you for your review, we are delighted to hear you have had such excellent service, and if we can be of any further help at all, please don’t hesitate to get back in touch with us and we will be more than happy to help!
Kind Regards
Tom
The Health-on-Line Team - Part of the AXA Health Group
Very helpful and patient
Very helpful and patient l had a password and membership query that was a bit of a pain but we got it sorted.
May 10, 2021
Reply from Health-on-Line
Thank you very much for taking the time to leave us a review. We are delighted to hear we were able to be such a help, and if you have any further queries at all, please don’t hesitate to get back in touch with us!
Kind Regards
Tom
The Health-on-Line Team - Part of the AXA Health Group
Very helpful and explaining if I had a…
Very helpful and explaining if I had a question on something not understanding.
May 10, 2021
Reply from Health-on-Line
Thank you for leaving us such kind feedback. We are delighted to hear you have had such good service from our team, and if you have any further queries or questions at all, please don’t hesitate to get back in touch and we will be more than happy to help!
Kind Regards
Tom
The Health-on-Line Team - Part of the AXA Health Group
Brilliant online consultation.
May 4, 2021
Reply from Health-on-Line
Thank you for your kind words, we are really pleased to hear you had such a good experience with your online consultation. If we can be of any further help at all, please don't hesitate to get back in touch!
Kind Regards
Tom
The Health-on-Line Team - Part of the AXA Health Group
So far it was a only general…
So far it was a only general enquirer.My question was answered.
May 4, 2021
Reply from Health-on-Line
Thank you for leaving us a 5 star review! We are really pleased to hear your general enquiry was answered promptly. If we can be of any further help at all, please don't hesitate to get back in touch with us!
Kind Regards
Tom
The Health-on-Line Team - Part of the AXA Health Group
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