Banner for Santé Group

Santé Group Reviews 481

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and efficient service, highlighting the staff's helpfulness and dedication in providing excellent advice and support. Many people appreciate the personalized approach, noting that the team goes above and beyond to find the best solutions and value for money, often securing better prices and coverage. Reviewers frequently mention the smooth and hassle-free process, with quick responses and clear explanations making complex situations straightforward. However, some people mentioned a preference for physical paperwork from both the company and their providers, indicating that not all customers are comfortable with digital-only communication.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, helpfulness, and... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, efficiency, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and efficiency of... See more

Price

Customers consistently note positive experiences with price, often highlighting that they received... See more

Value for money

Users describe positive interactions with value for money, consistently highlighting that the company... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nikki from Nugent Santa, who has been dealing with our family healthcare for many years now, she always gives good advice and tries to keep increases as low as possible. Even though she had a few day... See more

Company replied

Rated 5 out of 5 stars

Trish Burke was so helpful , made the process super easy and gave us all the best options to choose from for our private healthcare. Better still we gor a great price and great coverage. Highly... See more

Company replied

Rated 5 out of 5 stars

Long term relationship with the Sante team going back to when I owned my business. They still put as much effort into supporting Ann and I as retirees. Can't fault the service and advice they provide.... See more

Company replied

Rated 5 out of 5 stars

I reached out to Luke regarding sourcing private health cover for a client, and he made the entire process from start to finish so simple and hassle-free! This turned out to be less straightforw... See more

Company replied


Company details

  1. Health Insurance Agency
  2. Business Insurance Company
  3. Income Protection Insurance Company
  4. Insurance Agency
  5. Insurance Broker
  6. Life Insurance Agency

About Santé Group

Written by the company

At Santé Group, we provide expert advice and tailored solutions in Health Insurance, Life Insurance, and Employee Benefits. Through our specialist intermediaries, Nugent Santé and Santé Life, we help individuals and businesses navigate the complexities of Health and Protection insurance with confidence. We’re committed to promoting health, supporting employee wellbeing and ensuring our clients have the right cover in place when they need it most. Our Employer Wellness programmes and benefits solutions are designed to engage employees and create healthier, more productive workplaces. With a straightforward and personal approach, we make insurance simple, giving you peace of mind for the future.

Contact info

Promotion box for Santé Group

Santé Group - Life that bit easier.

For a comprehensive suite of Employee Benefits & Wellness Solutions.

4.9

Excellent

TrustScore 5 out of 5

481 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Can't fault the service or advice.

Long term relationship with the Sante team going back to when I owned my business. They still put as much effort into supporting Ann and I as retirees. Can't fault the service and advice they provide.

June 5, 2026
Santé Group logo

Reply from Santé Group

Thank you for taking the time out to write us a lovely review. We are pleased that you found our services helpful and we look forward to working with you again!

Rated 5 out of 5 stars

Recommend

Takes all the hassle out of checking the market and choosing the correct health care option for the Company, Rob was great!

May 18, 2026
Santé Group logo

Reply from Santé Group

We are all pleased you have found our services helpful! We look forward to developing our relationship and working with you again!

Rated 5 out of 5 stars

Comprehensive service and communication!

Comprehensive service, handling the detail well and keeping us informed!

June 1, 2026
Santé Group logo

Reply from Santé Group

Thank you for the kind words. We are please you have found our services helpful. We look forward to working with you again!!

Rated 5 out of 5 stars

Third year of Sante doing the health…

Third year of Sante doing the health insurance for my business. Always happy - which is why I keep ocmign back

May 26, 2026
Santé Group logo

Reply from Santé Group

We are pleased that you found our services helpful and we look forward to working with you again!

Rated 5 out of 5 stars

Glad they avtively contacted me and…

Glad they avtively contacted me and were able to negotiate a better deal

May 15, 2026
Santé Group logo

Reply from Santé Group

Thank you for taking the time to write us this lovely review. We are please that you have found our services helpful. We look forward to working with you again!

Rated 5 out of 5 stars

Private health

Although Trish handles our private health every year, she never assumes nothing has changed and asks enough questions to understand our full requirements for the next policy year. From there she comes up with various options to satisfy our needs at the best value possible and I have always been extremely happy with her advice and the end result. In addition to that, as and when I have had any problems or queries during the policy year, Trish has always been on hand to resolve them quickly and efficiently. I cannot recommend the service we have received highly enough.

May 19, 2026
Unprompted review
Santé Group logo

Reply from Santé Group

Thank you for taking the time to write this lovely review! We are delighted to hear how well we have supported you each year!

Rated 5 out of 5 stars

Exceeded expectations

Trish has been a superstar and has listened to our requirements and has really supported getting the right product arranged for our requirements and we are very grateful

May 13, 2026
Santé Group logo

Reply from Santé Group

Thank you for your kind words! We are please you have found our services helpful!

Rated 5 out of 5 stars

Excellent service

Great, costumer friendly service. Good value for money. Easy to communicate, understand and connect to advices.

May 15, 2026
Santé Group logo

Reply from Santé Group

Thank you for the kind words! We are all pleased that you have found our services helpful and we look forward to develop our relationship!

Rated 5 out of 5 stars

Exceptional Service!

I cannot recommend Santé Group highly enough. They genuinely go above and beyond for their clients, and quite frankly, I would never consider moving to another broker.

The primary reason for our continued loyalty is our account consultant, Rob Rigby. Recently, Rob helped me navigate a particularly complex and difficult situation. He went completely out of his way to ensure we were supported, handling every hurdle with a level of dedication that is rare to find.

What sets Rob apart is that he:

Is incredibly efficient and helpful: He gets results quickly without cutting corners.

Genuinely cares: It’s clear that he takes his clients' interests to heart.

Remains professional under pressure: Even when things got stressful, he stayed calm, kind, and focused on the solution.

Rob is a massive asset to the organisation. To be blunt, without his support, we would potentially have looked into other brokers- but because of him, we aren't going anywhere. He deserves a huge "thank you" internally for his hard work.

Thank you, Rob, and thank you, Santé Group, for always being so attentive!

May 15, 2026
Unprompted review
Santé Group logo

Reply from Santé Group

It's great to hear your positive feedback! We are so pleased you have found our services helpful and it has been a pleasure working with you and we look forward to building our relationship!

Rated 4 out of 5 stars

Efficient polite service

Efficient polite service, but I would have preferred some paperwork on my doormat both from you and Vitality as not all of us are savvy with IT these days.

April 27, 2026
Santé Group logo

Reply from Santé Group

Thank you for taking the time out to write us a review. We can certainly arrange for a hard copy to be posted to you if that’s your preference. We look forward to working with you again.

Rated 5 out of 5 stars

Moving to Sante

Dan made the transition of my health insurance to Sante completely smooth and hassle-free, guiding me through every step with ease. This was then followed by Nikki, who did an outstanding job securing a fantastic premium renewal, along with a very welcome £150 voucher.

April 16, 2026
Unprompted review
Santé Group logo

Reply from Santé Group

We are pleased that you found our services helpful and we look forward to working with you again! It's great to hear your positive feedback!

Rated 5 out of 5 stars

Luke was really helpful

Luke was really helpful, professional and attentive with getting my policy sorted for the best price. Very happy with the service thank you.

April 7, 2026
Santé Group logo

Reply from Santé Group

Thank you for taking the time out to write us a lovely review! We are pleased that you found our services helpful!

Rated 5 out of 5 stars

Excellent experience

Excellent experience over the last few years. Really understand our company needs and great at helping us get the best value for money.

Barbara D’Andrea is superb to work with.

March 9, 2026
Santé Group logo

Reply from Santé Group

It was a pleasure working with you and we look forward to supporting you again. Thank you for your lovely review!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look