I have been insurance with Health-on-line for a number of years now. My policy was up for renewal and I needed to ask a few questions and ask for some advice. I called today and spoke to Natalie who... See more
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See what reviewers are saying
In excess of 7 hours on phone trying to get online issue resolved. Call center in India worse than useless. For example, they asked which browser I used and then advised me they could not help because... See more
Unfortunately when my wife needed to access private health our health on line insurance fell well short of our expectations. Due to COVID we were unable to get access to see a consultant and thus rece... See more
Company replied
It would be really appreciated if we could actually speak to someone instead of waiting over an hour on the phone! Really not acceptable as this call started at 3.45pm! Personally it made me feel tha... See more
Company details
Information provided by various external sources
Health-on-Line is one of the UK's leading Private Medical Insurance providers, owned by AXA PPP healthcare. Offering both individual and corporate policies, Health-on-Line allows customers to tailor their cover, selecting the relevant modules for them - meaning you don't pay for any cover you don't need.
Contact info
80 Holdenhurst Road, BH8 8AQ, Bournemouth, United Kingdom
- 01202 057374
- marketing@health-on-line.co.uk
- health-on-line.co.uk
2.5
Poor
612 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I had a few procedures while a customer…
I had a few procedures while a customer of Health on line, great service every time.
Clear communication and prompt payment of bills.
Online portal works really well.
Highly recommend Health-On-Line as private medical insurance.
December 29, 2020
Reply from Health-on-Line
Thank you very much for taking the time to leave us a review. We are really pleased to hear you have had such a good experience on a number of different touch points, and delighted to hear you would recommend us! If you have any further queries at all, please don't hesitate to get back in touch with us!
Kind Regards
Tom
The Health-on-Line Team - Part of the AXA Health Group
Helpful and informative
December 24, 2020
Reply from Health-on-Line
Thank you for leaving us a 5 star review! We are delighted to hear we have been helpful and informative, and if you have any further queries at all, please feel free to get back in touch!
Kind Regards
Tom
The Health-on-Line Team - Part of the AXA Health Group
Was able to book a doctor's appointment…
Was able to book a doctor's appointment almost immediately and many other time accomodating options.
Gave me very good advice and direction
December 21, 2020
Reply from Health-on-Line
Thank you very much for taking the time to leave us a review! We are really pleased to hear this, and if we can be of any further help at all, please don't hesitate to get back in touch with us!
Kind Regards
Tom
The Health-on-Line Team - Part of the AXA Health Group
Always excellent service.
December 21, 2020
Reply from Health-on-Line
Thank you very much for your review, we are really pleased to hear you feel you always receive excellent service, and if we can be of any further help at all, please don't hesitate to get back in touch with us!
Kind Regards
Tom
The Health-on-Line Team - Part of the AXA Health Group
Great service
Sarah took my call and was extremely helpful, patient and polite. Gave me all the information I needed and called me back a week later at the exact time she promised. Thanks for the excellent service!
December 14, 2020
Reply from Health-on-Line
Thank you very much for you kind words for Sarah, we are really happy to hear she was able to provide such excellent service for you, and if we can be of any further help at all, please don't hesitate to get back in touch with us!
Kind Regards
Tom
The Health-on-Line Team - Part of the AXA Health Group
Excellent service
The service was quick...and efficient.
The doctor video called on time and sent a message giving me advance notice that the call was going to be punctual .
My doctor took my history and spent the time asking questions and processing my answers.
My prescription was issued not long afterwards and a referral was also issued .
During a time like this ..having such a service is what is needed. Thank you !
December 12, 2020
Reply from Health-on-Line
Thank you very much for leaving us this great review! We are so happy to hear we have been able to provide this service for you, and if we can be of any further help at all, please don't hesitate to get back in touch with us!
Kind Regards
Tom
The Health-on-Line Team - Part of the AXA Health Group
Great service, easy to use, no problems!
Unfortunately, I had to make a small claim this year to see a specialist. The process was really easy, and the costs were covered right away, so the stress of it all was taken away from the experience. My renewal is also up, so seeing a small drop in my premium was also a pleasant surprise! I’m very happy so far with my experience with Health Online.
December 5, 2020
Reply from Health-on-Line
Thank you for leaving us such a great review! We are really pleased to hear you were happy with our claims service, and delighted to hear you have renewed again. If we can be of any further help at all, please don't hesitate to get back in touch!
Kind Regards
Tom
The Health-on-Line Team -Part of the AXA Health Group
Health-on-Line answered some queries I…
Health-on-Line answered some queries I had in regards to renewal and was happy to stay with health insurance provider for another year. Competitive cover considering now part of AXA PPP. 4 week wait instead of 6 week wait with NHS would be better especially with another insurance company specialising in over 50's cover underwritten by AXA PPP offering 4 week wait option. Otherwise Health- on - Line seem to be a good choice though fortunately never have had to make a claim.
December 5, 2020
Reply from Health-on-Line
Thank you for taking the time to leave us a review! We are really happy to hear we were able to answer your queries. If we can be of any further help at all, please don't hesitate to get back in touch with us!
Kind Regards
Tom
The Health-on-Line Team - Part of the AXA Health Group
Your staff reacted rapidly to my…
Your staff reacted rapidly to my contact with you. What I value most is that there is a well meaning, intelligent person that I can reach quickly by phone. Please don’t change that.
December 3, 2020
Reply from Health-on-Line
Thank you for leaving us a 5 star review, we are really pleased to hear our staff have been able to react rapidly to your questions. Will will certainly try and keep up the good work! Thank you and please don't hesitate to get back in touch in the future.
Kind regards
Tom
The Health-on-Line Team - Part of the AXA Health Group
Excellent health care service.
Very helpful informative and professionaI.
Make everything smooth and simple..
I would definitely recommend.
December 2, 2020
Reply from Health-on-Line
Thank your for your kind words, we are really pleased to hear we have been able to provide such a smooth process for you, and delighted to hear you would recommend us! Please don't hesitate to get back in touch, should you require any further help!
Kind Regards
Tom
The Health-on-Line Team - Part of the AXA Health Group
Very helpful team .
December 2, 2020
Reply from Health-on-Line
Thank you for taking the time to leave us a review! We are delighted to hear we have been able to help, and if you have any further queries at all, please don't hesitate to get back in touch!
Kind Regards
Tom
The Health-on-Line Team - Part of the AXA Health Group
Very helpful and professional service.
December 1, 2020
Reply from Health-on-Line
Thank you for leaving us such a kind review. We are really pleased to hear we have been able to provide such a professional and helpful service, and if we can be of any further help, please don't hesitate to get back in touch with us!
Kind regards
Tom
The Health-on-Line Team - Part of the AXA Health Group
I love the support and service I get…
I love the support and service I get from health on line. No question is too silly to ask, they are friendly and informative. I cannot express enough how much I have found this company to be very helpful to me, especislly during periods when I have been very unwell and definetly during this period of Covid.
November 30, 2020
Reply from Health-on-Line
Thank you very much for taking the time to leave us such a nice review. We are really pleased to hear that you have found us helpful, whenever you have needed us. If we can be of any further help, please don't hesitate to get back in touch!
Kind Regards
Tom
The Health-on-Line Team - Part of the AXA Health Group
I had a number of questions which were…
I had a number of questions which were fully answered. Very pleased.
November 29, 2020
Reply from Health-on-Line
Thank you for taking the time to leave us a review!We are really happy to hear our agent was able to help answer all of your questions, and if we can be of any further help, please don't hesitate to get back in touch with us!
Kind Regards
Tom
The Health-on-Line Team - Part of the AXA Health Group
My telephone query was efficiently…
My telephone query was efficiently handled by Matthew and a follow email contained the relevant information
November 29, 2020
Reply from Health-on-Line
Thank you very much for leaving us your kind words for Matthew. We are really pleased to hear he was able to be such a help for you here, and if we can be of any further help, please don't hesitate to get back in touch!
Kind Regards
Tom
The Health-on-Line Team -Part of the AXA Health Group
Health on line services.
I have been with Health on Line for over 8 years.i have always found them to be very polite and professional.
The service they give is exceptional never too much trouble to assist in any matter that I have put to them.
November 26, 2020
Reply from Health-on-Line
Thank you very much for your kind words. We are really pleased to hear we have have always been able to help, and please don't hesitate to get back in touch with us if we can help with anything else!
Kind Regards
Tom
The Health-on-Line Team - Part of the AXA Health Group
Disappointed
At the beginning of September, when my health insurance was due, I paid the premium but unfortunately into the wrong health-on-line a/c. After numerous phone calls to h-o-l and receiving letters from AXA ppp Healthcare stating I was no longer insured, I eventually had confirmation on 17th November saying the money was now in the correct a//c and had been allocated to me. When phoning the AXA number on the letters, they were unable to help saying I wasn’t one of their a/cs although my a/c no was stated on their letters. A very frustrating two and a half months and I am still waiting for the policy. Another phone call to make?!
November 23, 2020
Reply from Health-on-Line
Thank you for taking the time to leave us a review and we are really sorry to hear of this. I have had a look into this and it looks like a couple of my colleagues were able to speak to you last week and hopefully provide some clarity and get this all sorted for you. I will pop a note over to our customer service team to get in touch with you as soon as possible to help answer any questions you have regarding this. Thank you once again for providing your feedback here, as this is vital for us to locate areas where we can improve our service for all members.
Kind Regards
Tom
The Health-on-Line Team - Part of the AXA Health Group
Miss sold insurance by jack cancelled…
Miss sold insurance by jack cancelled via telephone 3 days later yet the still take my money !! Not impressed will be contacting the relevant authorities be warned !!!!!
November 20, 2020
Unprompted review
Reply from Health-on-Line
Thank you for taking the time to leave us a review. We are sorry to hear of your dissatisfaction, and for us to locate your policy we ask that you kindly send in your membership number, and full name as it appears on your documents to feedback@health-on-line.co.uk and we can start to look into this in further detail. In the meantime, if you would like to speak to us, please don't hesitate to give us a call on 01202 544 444 and we will be happy to help.
Kind Regards
Tom
The Health-on-Line Team - Part of the AXA Health Group
Reply from Health-on-Line
Thank you for your kind words! We are really pleased to hear you were able to have such friendly service from our team, and if we can be of any further help, please don't hesitate to get back in touch with us!
Kind Regards
Tom
The Health-on-Line Team - Part of the AXA Health Group
Everyone I have spoken to has been…
Everyone I have spoken to has been really helpful, which has made life so much easier.
November 19, 2020
Reply from Health-on-Line
Thank you for your kind words, we are really happy to hear we have been able to be such a help, and if you have any further queries at all please don't hesitate to get back in touch!
Kind Regards
Tom
The Health-on-Line Team - Part of the AXA Health Group
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