Healthcare Abroad Reviews 

786
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 267 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional support, noting that the staff, coordinators, and drivers are extremely caring, helpful, and professional throughout the entire medical and surgical journey. People also appreciate the smooth organization of appointments, comfortable hotel accommodations, and seamless transportation, which make travelling abroad completely stress-free, comfortable, and reassuring. Some reviewers were not happy with communication gaps, mentioning difficulties in getting timely responses, answers to urgent questions, or proper follow-up support when unexpected complications arose. A few consumers also pointed out occasional shortcomings regarding hospital facilities or language barriers during their recovery period.

What people talk about most

Staff

Reviewers highlight deep satisfaction with the staff, noting that all team members from drivers and... See more

Service

Customers consistently note positive experiences with service, highlighting the incredible efficiency,... See more

Customer service

Consumers find customer service to be overwhelmingly satisfying, frequently highlighting the approachable and... See more

User experience

Users describe positive interactions with user experience, highlighting the smooth, efficient, and... See more

Customer communications

People report positive experiences with customer communications, highlighting that from the initial phone... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The HCA staff were just outstanding. From airport arrival to hospital & hotel stay the lads were just fantastic. Joe, Kevin & James...unreal guys. I know there were others but those 3 men helped... See more

Company replied

Rated 5 out of 5 stars

Healthcare Abroad took on all our practical needs and filled them. When there were extra needs during our treatment they went above and beyond to make sure we weren’t alone dealing with them. The admi... See more

Company replied

Rated 5 out of 5 stars

I stumbled upon Healthcare Abroad when I was googling options for hernia surgery. I had never heard of the company before and I was wary because it seemed to good to be true! I am glad to report that... See more

Company replied

Rated 5 out of 5 stars

From start to finish it has been excellent. The organising from home, the help with credit union loans and from I landed was exceptional. The drivers, John , Frankie and Adam, Amy have all been super... See more

Company replied


Company details

  1. Private Hospital
  2. Cardiologist
  3. Gastrointestinal Surgeon
  4. Health Consultant
  5. Optician
  6. Orthopedic Surgeon

Written by the company

Healthcare Abroad is an Irish-based medical logistics company which matches Irish patients with surgeons and medical consultants in 86 hospitals across the EU. We do not charge patients for our services which include organising travel, transfers, top hotels, consultations and medical procedures when necessary. We work under the HSE's EU Cross Border Directive allowing patients to claim back their medical costs. We do all the paperwork for our patients. As Ireland's largest EU Cross Border Directive provider, we have experienced staff based in Dublin and the rest of Europe. Under the scheme, patients do not need to be on a waiting list. Our helpline is available 7 days a week. Tel. 01 267 8011 We can help provide healthcare solutions in the following catagories: Orthopaedic Surgery, General Surgery, Weight Loss Surgery, Neurosurgery, ENT Surgery

Healthcare Abroad - Looking After You

Written by the company

We are the number one`provider of healthcare under the EU Cross Border Directive
Our commmitment to you is to provide the best possible care in our selection of EU internationally Accredited Hospitals

We guarantee you receive your refund from the HSE

We offer a completely free service to all our patients

We offer a completely free service to all our patients
We will provide you with a 5 star service - with carers, drivers and support staff to advovate for you, whichever hospital or country you get your surgery.

Contact info

4.9

Excellent

TrustScore 5 out of 5

786 reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(786)

262 reviews in the last 12 months

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Rated 5 out of 5 stars

The entire Healthcare abroad team were…

The entire Healthcare abroad team were incredible from before I flew to Madrid for surgery i was contacted many times by all the different team members & a few days before by siorcha who talked me through my entire surgical plan & all appointments she really eased my fears & worries she is amazing, the day of my departure I was met at Dublin airport by the lovely David who helped me find where I needed to go & reassured me it was all going to be okay , I flew to Madrid & was met by the incredible Javier who drove me to the apartments that had been arranged for me & it was a very short walk to the hospital & everything i could need was very close by ,javier continued to drive me to & from appointments & he was an absolute gentleman , the day before my surgery i attended my appointment at the hospital which was a beautiful hospital & i was met by the lovely tania & amazing Laura who brought the 5 of us women around to every appointment that day advocating for us , Laura also stayed with us all for our consultation with the incredible dr lucas minig , the day of my surgery again Laura was waiting to meet me & never left my side she was in recovery after the surgery & phined my husband to let him know i was out & she stayed until very late that night , Laura & dr minig gave us their direct phone numbers & stayed in constant contact with me throughout the next 11 days & nothing was ever to much trouble to either of them, I felt so supported & really couldn't have asked for more from them , I recieved a last check up a few days before I went home in the hospital & was given the all clear to fly home ,I had spent the last 9 years in constant pain with crippling endometriosis symptoms & nerve pain in my leg ,i was taking 24 tablets a day just to get through my daily life ,I am now pain free & couldn't be happier about my decision to go to have my hysterectomy done with dr minig & the healthcare abroad team they really have given me my life back & im so greatful & thankful to each & every one of the amazing team & hospital

January 11, 2026
Unprompted review
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Reply from Healthcare Abroad

Wow, thank you Tara, you've been through a lot and now is your chance to look forward, with a new lease on life! David, Laura and Javier are great members of our team and we are luck to have them, just as we are lucky to have such wonderful patients, thank you sincerely for your words Tara!

Rated 5 out of 5 stars

5☆ service from start to finish every…

5☆ service from start to finish every thing was perfect a well oiled machine. Only thing I would change is sorting out with the credit union was very last minute for me I felt is should be done sooner

January 29, 2026
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Reply from Healthcare Abroad

Thank you for your kind words and feedback Thomas, wishing you the best with your recovery!

Rated 5 out of 5 stars

Top class service from a great team .

Thanks to the wonderful team at healthcare abroad fro
Chris to Sorcha , Paul and Grainne , they Sorted everything and were always at the end of a phone to answer questions and guide me through the process from start to finish . Also a big thank you to Suzanne and Sean who picked and dropped . Nothing was too much .

January 25, 2026
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Reply from Healthcare Abroad

Thank you Katrine, wishing you the best in your recovery!

Rated 5 out of 5 stars

Back Surgery

I travelled from Ireland to Benidorm in January 2026 to have spinal surgery. I suffered constant back, leg & neck pain for several years. From the moment I made contact with Chris from HEALTHCARE ABROAD everything was put in place and 4weeks later my Airport pickup, hotel & hospital appointments had been arranged for me by the Exceptional HEALTHCARE ABROAD Team. Special thanks to Scott & Sean who showed both myself & my husband unlimited care and attention.
My surgery was performed by Dr Karim Ben Ghazala and his Team. The care and treatment I received before and after my surgery was Phenomenal.
A Very special thank you to Dr Ghazala and also Eugene my Physio.
My surgery has been a great success and I have no hesitation recommending HEALTHCARE ABROAD.
Amanda Jacob

January 7, 2026
Unprompted review
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Reply from Healthcare Abroad

Thank you Amanda for your wonderful review, you must be looking forward to getting back on track!

Rated 5 out of 5 stars

Excellent professional service

From the time i booked my flights, Healthcare Abroad have been nothing but helpful. When i arrived at the airport a driver picked me up and dropped me to my hotel. The following day i was sent a text about my pre-op appointments in the hospital. I was collected for these in the lobby of my hotel and brought to hospital. Following appointment i was again collected by a driver and dropped back to the hotel. Following my operation if i needed any groceries or medication a driver ensured that they obtained these for me. Driven over and back to the hospital twice a day for 5 days for my physio sessions. These guys go above and beyond the call of duty. Excellect professional service

January 22, 2026
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Reply from Healthcare Abroad

Aidan we really appreciate your kind words and that you were well looked after with us, if you need naything, you know where we are, take care!

Rated 5 out of 5 stars

Spinal Fusion Surgery with HCA

I had a 2 Level ACF (spinal fusion) surgery. The Care from start to finish was exceptional. I was under the care of Dr Saab and a team of physiotherapists who were fantastic as well as group of very kind a diligent nurses. Outside the Hospital Care were Drivers Joe, Tony, Kevin who were absolutely brilliant and supported all patients with transport to and from appointments and airports. Overall it was a very good experience and i would have no hesitation recommending the service Health Care Abroad Provides. Thank you.

November 23, 2025
Unprompted review
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Reply from Healthcare Abroad

Thank you for you review John, Dr. Saab is a man who knows his stuff and he's surrounded by a top team! We're glad you had the same level of care from our team also, take care!

Rated 5 out of 5 stars

Just had a full hysterectomy a week in…

Just had a full hysterectomy a week in Madrid preformed by Dr Lucas Minig. From the minute I met him the day before surgery I felt at ease. He talked me through his surgical plan and even gave me his personal number to keep in touch. Had surgery following day and he came to theatre beforehand to reassure me. He came up to see first thing following morning and has texted and rang to check in. My driver Javier was just absolutely amazing and was telling me all about the area while he was driving around. And lastly Laura, what an absolute angel. I was blubbery mess being away from home but she was always there to give a hug or just have a chat day r night. Anyone who us considering ringing Healthcare Abroad my advice is DO IT. I am finally living a pain free life

January 13, 2026
Unprompted review
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Reply from Healthcare Abroad

Thank you Grace, we're hapy we could help you get back living pain free, you must be excited for the next chapter, all the best!

Rated 5 out of 5 stars

I just has Gynecology surgery performed…

I just had Gynecology surgery performed by Dr Lucas Minig in Madrid. My whole experience was very good. The pain relief..nursing care and surgeon follow up was excellent. In particular to mention my liason person Laura who was there for me all along the way. It was a pleasure to meet her. Also Javier..a gentleman ... who drove me to and from the hospital , accommodation and airport. Thank you for making the whole experience so much better.

January 13, 2026
Unprompted review
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Reply from Healthcare Abroad

Thank you for your kind words Jean, we are lucky to have such a good team, we hope you're doing well and looking forward to the next chapter, take care!

Rated 5 out of 5 stars

5 star service all the way.

From first contact to being dropped back to airport after hip replacement. I couldn't have asked for better care by healthcare abroad, the doctors, nurses, surgeons and last but not least the drivers. Nothing was too much trouble just ask and it was done. A big plus was the 8 days of physio that is included in overall costs.The hotel was also very good with plenty of places to eat nearby. I'm hoping to go back end of May/ June for other hip operation. Will
only be going back with Healthcare Abroad. See you all soon. Regards Pat.

January 6, 2026
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Reply from Healthcare Abroad

Thank you Patrick, see you in the summer!

Rated 5 out of 5 stars

Collected from the airporty… Suzanne

Collected from the airport by warm,friendly staff. I met Joe and Suzanne. Brought to the hotel and again met more staff where we were given an itinerary for the following day and what would happen and what we needed ourselves. There was staff on hand to bring us to hospital etc. They could not have been more accommodating. In the hospital I was looked after and was made comfortable after my procedure.
I would certainly recommend anyone thinking of doing this as you're very well looked after.

January 17, 2026
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Reply from Healthcare Abroad

Thank you Keith, Joe and Suzanne are wonderful! If you need anything, you know where we are!

Rated 5 out of 5 stars

Expert care

Very professional and expert staff

January 15, 2026
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Reply from Healthcare Abroad

Thank you Pio, see you for a sing song in the summer!

Rated 5 out of 5 stars

I had my knee replacement through…

I had my knee replacement through Healthcare Abroad at Vithas Hospital Valencia, and I honestly could not have had a better experience.

From start to finish, everything was organised seamlessly and professionally, taking all the stress and worry out of travelling abroad for surgery. The hospital itself is outstanding — modern, spotlessly clean, and staffed by highly skilled, compassionate professionals who made me feel safe and cared for at every stage.

A special mention must go to Sergio, the physiotherapist, who was absolutely exceptional. His knowledge, patience, encouragement and expertise made such a difference to my recovery. He motivated me, reassured me, and always took the time to ensure I was progressing confidently and safely.

I also want to thank all the drivers, who were punctual, kind and incredibly helpful. Nothing was ever too much trouble, and their friendliness and care made every transfer comfortable and stress-free.

This experience has exceeded all my expectations. I felt supported not just medically, but personally, throughout my journey. I am so grateful to everyone involved and would wholeheartedly recommend Healthcare Abroad and Vithas Valencia to anyone considering a knee replacement or treatment abroad.
Phyllis o Reilly

January 15, 2026
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Reply from Healthcare Abroad

Thank you Phyllis, it was great to meet you, keep up the physio and you'll be flying it!

Rated 5 out of 5 stars

Surgery in Dénia

I cannot speak highly enough about Healthcare abroad. The care and attention I received even before I left Dublin was unbelievable and it got even better when i arrived in Spain. The hotel and the hospital were both spotless and all the staff were very accommodating . Joe and Tony are a credit to the company . Thanks again for everything.

December 1, 2025
Unprompted review
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Reply from Healthcare Abroad

Thank you very much Cathy!

Rated 5 out of 5 stars

Seamless experience!

Everything from start to finish was fantastic. They couldn't have done more and the experience was seamless. Thanks to Chris and the staff and Joe. All the drivers etc. The hospital was spotless. Nothing was too big of an ask. From paperwork, to flights was taken care of, which put us at ease. Very professional and would highly recommend.

Eugene from Waterford

December 10, 2025
Unprompted review
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Reply from Healthcare Abroad

Thank you Eugene, best of luck with the recovery going forward!

Rated 5 out of 5 stars

It was amazing from my First call to…

It was amazing from my First call to Debbie to the end it was a perfect experience. I was more proud to be a European citizen than an Irish one. The waiting list here is shocking so Spain is the answer to everything. All the team were supportive and welcoming I couldn’t praise them high
Enough

November 30, 2025
Unprompted review
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Reply from Healthcare Abroad

We appreciate the kind words Niamh, you know where we are if you need anything!

Rated 5 out of 5 stars

Derek hernia operation

My name is Derek and I was waiting on hernia operation at home but was getting bit disillusioned with the hole situation and constant nagging pain withe hernia.So I found out about healthcare abroad online actually so I decided to ring up there before Christmas.Chap called Chris answered who I now know is the main man and he couldn't have been any nicer and explained the whole process to me and he actually got me over to spain 6days later which was fantastic I couldn't believe it I could have operation done within 10 days of making a phonecall to Chris.So from all the different steps I had to make between sending referral letter to sorting out the cost of it there was someone on to me every step of the way I always knew what was happening and when.I just had to book flights is all ,everything else was done by healthcare abroad team .Got collected at airport by one of the teams drivers they gave me his name and where he would be in the airport all easy process.I got driven to hotel in Denia then by Sean a lovely guy we had a nice chat on the trip in.Got booked into hotel then Chris came into hotel that evening and ran through the process for Monday in the hospital,with regards bloods,ecg,X-ray and consultation with surgeon all seamless process I remember saying to myself this is brilliant the team make it so easy for you.And for all the drivers that bring you to the hospital and back ,they would actually bring you wherever you would want to go they were that accommodating and good laugh also.Got operation and everything went well but there was always someone from the team checking in on you which was nice.Cant thank Chris and all his team in healthcare abroad enough I would recommend anybody to use there service and not to be apprehensive they will cover every area for you.Why would you wait on a waiting list over here don't make sense and the team could have you done over in spain within 2weeks.Thanks a million healthcare abroad.

December 14, 2025
Unprompted review
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Reply from Healthcare Abroad

Thank you Derek, wishing you all the best!

Rated 5 out of 5 stars

Make that call immediately to Healthcare Abroad

To those of you who are on a long waiting list and in constant pain, make that call straight away to Healthcare Abroad. You will be amazed how quickly you will have a date for surgery.
From your first phonecall you will receive 5 star treatment. All you have to do is book your flights.
Taxis to and from Airport to Hotel, and from Hotel to all your appointments at Hospital are all taken care of from arrival in Valencia to Departure.
Professor Juan Carlos Ferragut will allay any fears you may have regarding you surgery.
Also, all the nurses, Physio, Sergio, Receptionists, cant remember all names (sorry).
Taxi drivers Frankie , John and Adam, will all make sure you are well looked after. Even down to your cup of Barry's Tea.
Cleanliness in Vithas is second to none.
There is a serenity in the hospital from the time you enter. No rushing around and no noise. This adds to you feeling relaxed.
Thank you to everyone, and forgive me if I've forgotton anyone.
As a footnote; you would be very comfortable and well looked after, to travel out on your own and then have someone come out to you when you are being discharged from hospital.

November 16, 2025
Unprompted review
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Reply from Healthcare Abroad

Thank you Esther, it was great to have you in Valencia!

Rated 5 out of 5 stars

A Royalty Experience

From the first call to the end, it was an experience for royalty. I had a date almost immediately and was in Delia a month later for my knee replacement. From leaving Cork airport and picked up in Alicante, I was collected, driven by the drivers/carers and they are all fabulous I was transported to the hospital and back to the hotel for all appointments. Dr. Sendro was a very nice man as well the hospital staff and the physios, all outstanding. Thank you all for making me so relaxed for my procedure.

December 20, 2025
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Reply from Healthcare Abroad

Thank you Danny, we are lucky to have such a good team, wishing you all the best with your recovery!

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