This is a company I can rely on for their wide range of products which are advertised clearly online and delivered quickly. Clear assembly instructions have been included with each of our purchases... See more
Company replied
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A well run course. Information given relevant and concise. Several members including myself asked a question and were told that the subject would be covered in a future session. This wasn't helpful a... See more
Company replied
Products good. Delivery awful by DPD on 2 out of 3 packages. Toilet frame was left by our bins at the side of the road. Perching stool was left outside our back gate. Delivery man did not knock, rin... See more
Company replied
As usual, good selection and prompt delivery. Not necessarily the cheapest option but always good quality. I found a “rocking” knife which makes one-handed cutting up food easier for me. I hadn’t foun... See more
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Company details
Written by the company
Welcome to Healthcare Pro, the brand-new online store for NRS Healthcare. We are the professionals’ choice for independent living aids, proudly helping people maintain their independence since 1947. New easier-to-use website, new services, same great products and drive to help you live your best life.
Contact info
Cartwright Way, Forest Business Park, Bardon Hill, LE67 1UB, Coalville, United Kingdom
- 0345 1218111
- customerservice@healthcarepro.co.uk
- healthcarepro.co.uk
4.3
Excellent
18K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We were delighted with the customer service…
We were delighted with the customer service from Healthcare Pro. It was impeccable. When we raised a small issue with the walking frames we'd bought for mum it was dealt with promptly and thoroughly and a replacement frame was sent. Top marks.
July 7, 2024
Reply from Healthcare Pro
Good Morning,
Thank you for your feedback and kind comments regarding Customer Service.
We are please to hear that your Mum is happy with the product.
If we can be of any further assistance, please do not hesitate to get back in touch.
Kind Regards
Janet
Customer Service
HealthcarePro
Very quick service
Very quick service from order through to after care. Cant fault the company.
July 31, 2024
Reply from Healthcare Pro
Good afternoon
Thank you for your positive review.
We are happy that your order was received well, and you are pleased with our service.
If you need future assistance, please do not hesitate to contact us.
Kind regards,
Ant
Healthcare Pro
Reply from Healthcare Pro
Good Morning,
Thank you for your feedback and We are glad that our service met your expectations!
Please do not hesitate to contact us again if necessary.
Kind Regards,
Halima
Healthcare Pro
Reply from Healthcare Pro
Good morning
Thank you for your review.
We are pleased to learn you found our website easy to order products
If you need further assistance please do not hesitate to contact us.
Kind regards,
Ant
Healthcare Pro
Reply from Healthcare Pro
Good morning
Thank you for your review.
We are always striving to improve and meet our standards for delivery and service, and we are pleased to note that this has been met.
If you need future assistance, please do not hesitate to contact us.
Kind regards,
Ant
Healthcare Pro
*Got delivery right to correct address.
*Got delivery right to correct address.
*Came on time ,intact parcel.
*Seems good quality.
June 18, 2024
Reply from Healthcare Pro
Good afternoon
Thank you for your review.
We are always striving to improve and meet our standards for delivery and service, and we are pleased to note that this has been met.
If you need future assistance, please do not hesitate to contact us.
Kind regards,
Ant
Healthcare Pro
Reply from Healthcare Pro
Good Morning,
Thank you for your review and kind comments regarding the service which is always appreciated.
If we can be of any further assistance, please do not hesitate to get back in touch.
Kind Regards
Janet
Customer Service
HealthcarePro
Reply from Healthcare Pro
Good afternoon
Thank you for your review.
We are always striving to improve and meet our service and products, and we are pleased to note that this has been met.
If you need future assistance, please do not hesitate to contact us.
Kind regards,
Ant
Healthcare Pro
Reply from Healthcare Pro
Good Morning,
Thank you for your review and kind comments which are always appreciated.
If we can be of any further assistance, please do not hesitate to get back in touch.
Kind Regards
Janet
Customer Service
Complete Care Shop
Evrthing went smoothly delivery blended it very well to blend in with our house move.
Evrthing went smoothly. I am very pleased with the basket weave comode and am nearly ready to order a bariatrics size for my husband.
June 10, 2024
Reply from Healthcare Pro
Good Morning,
Thank you for your review.
We are very happy to hear that you are pleased with the Basket Weave Commode.
If we can be of any further assistance, please do not hesitate to get back in touch.
Kind Regards
Janet
Customer Service
Complete Care Shop
First class service thanks.
June 4, 2024
Reply from Healthcare Pro
Good Morning,
Thank you for your review and kind comments which are always appreciated.
If we can be of any further assistance, please do not hesitate to get back in touch.
Kind Regards
Janet
Customer Service
HealthcarePro
Prompt and efficient service.
June 27, 2024
Reply from Healthcare Pro
Good Afternoon,
Thank you for your review and kind comments which are always appreciated.
If we can be of any further assistance, please do not hesitate to get back in touch.
Kind Regards
Janet
Customer Service
HealthcarePro
Very pleased that I have been given a…
Very pleased that I have been given a refund as the raised toilet seat was not fit for purpose.
June 23, 2024
Reply from Healthcare Pro
Good Afternoon,
Thank you for your review.
We are sorry that the product was not suitable for you and happy that the enquiry was resolved.
If we can be of any further assistance, please do not hesitate to get back in touch.
Kind Regards
Janet
Customer Service
HealthcarePro
Would much prefer to have a telephone…
Would much prefer to have a telephone conversation, and it was a little difficult to access the live chat, particularly when it is not your normal method of communication. That said when I did finally manage to communicate my issue was resolved quickly and efficiently without argument, and in this case the replacement for faulty item arrived in three days.
May 22, 2024
Reply from Healthcare Pro
Good Morning,
Thank you for your review.
We are sorry for the delay on the telephone line to resolve your enquiry.
We are pleased to hear that we had been able to resolved the matter quickly.
If we can be of any further assistance, please do not hesitate to get back in touch.
Kind Regards
Janet
Customer Service
HealthcarePro
Reply from Healthcare Pro
Good Afternoon,
Thank you for your feedback and We are glad that our service met your expectations!
Please do not hesitate to contact us again if necessary.
Kind Regards,
Halima
Healthcare Pro
Reply from Healthcare Pro
Good Morning,
Thank you for your review.
We are glad that our service and product met your expectations! If we can further assist please do not hesitate to get back in touch and our dedicated customer services team will be more than happy to help.
Kind Regards
Sharon
Healthcare Pro
As usual prompt delivery
As usual, good selection and prompt delivery. Not necessarily the cheapest option but always good quality. I found a “rocking” knife which makes one-handed cutting up food easier for me. I hadn’t found one anywhere else.
May 16, 2024
Reply from Healthcare Pro
Good Afternoon,
Thank you for your feedback and We are glad that our service met your expectations!
Please do not hesitate to contact us again if necessary.
Kind Regards,
Halima
Healthcare Pro
Reply from Healthcare Pro
Good afternoon
Thank you for your review.
We are glad to learn the product you purchased has met your needs.
If you need further assistance please do not hesitate to contact us.
Kind regards,
Ant
Healthcare Pro
Newell grab rail.
On the recommendation of occupational therapy team visiting my elderly relative I ordered a newell post grab rail to fit at the top of the stairs. It was supplied within days, was easy to fit and suits the purpose perfectly.
May 14, 2024
Reply from Healthcare Pro
Good afternoon
Thank you for your review.
We are pleased to learn the Grab Rail you purchased for your elderly relative has met there needs.
If you need further assistance please do not hesitate to contact us.
Kind regards,
Ant
Healthcare Pro
Item as described and delivered promptly
May 8, 2024
Reply from Healthcare Pro
Good afternoon,
Thank you for your review. We are glad that our service and product met your expectations!
Please do not hesitate to contact us again if necessary.
Kind Regards,
Sharon
Healthcare Pro
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