HealthHero Reviews 

644
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 168 reviews, reviewers overwhelmingly had a great experience with this company. People love how simple it is to book appointments quickly and consistently appreciate the friendly, professional doctors who take the time to listen carefully. Consumers frequently mention that prescriptions are sent promptly to their chosen pharmacy, making the entire remote healthcare process remarkably smooth and very convenient. However, some reviewers were not happy with occasional administrative oversights, noting that necessary documents or prescriptions were sometimes missing or delayed. A few other people also felt that the medical guidance was restricted when they urgently needed specific referrals or alternative care solutions.

What people talk about most

Service

Consumers find service to be positive, highlighting fast appointment scheduling and convenient prescription... See more

Staff

Customers had positive experiences with staff, frequently describing them as friendly, professional, and very... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting fast booking and attentive email... See more

User experience

Users describe positive interactions with user_experience, highlighting a straightforward booking process and... See more

Booking process

Customers consistently note positive experiences with the booking process, highlighting how fast and simple... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The process, asking questions up front on the questionnaire & apt booking went so smoothly. Then GP in question was fantastic. Asked the right questions, the answers I felt were listened to. I felt... See more

Company replied

Rated 5 out of 5 stars

As an adult,finding support for ADHD has been so difficult but through health hero it’s been made incredibly easy! I was diagnosed and treated with great care through this platform and the impact it h... See more

Company replied

Rated 5 out of 5 stars

Dr. Khan spotted my emergency condition during a video call last week, when I was not even thinking about it as it presented in a very unusual way and with mild symptoms, and he insisted with me tha... See more

Company replied

Rated 5 out of 5 stars

I was very quickly able to get an appointment at a time that worked for me. I had a thorough conversation with the GP to discuss my options and reasoning which I found very helpful. I didn't feel like... See more

Company replied


Company details

  1. Holistic Medicine Practitioner
  2. Doctor
  3. General Practitioner
  4. Mental Health Service
  5. Psychiatrist

Written by the company

Welcome to HealthHero Ireland – where expert healthcare meets digital convenience. We're here to guide you through every step of your health journey, offering online GP services, prescriptions, travel health advice, weight management and ADHD consultation and many more. All of our clinicians are fully qualified and IMC registered.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

644 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(644)

163 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Cannot get a gp appointmnet so booked…

Cannot get a gp appointmnet so booked this as I have ear pain and throat pain, was given amoxicillan for just 5 days , no help at all, made another appointment today for the same reason and was told to go to out of hours doctor, even though its the same thing that another short course of an antibiotic would have cleared.
Very dissapointed and wont be using this service again.

February 3, 2026
Unprompted review
HealthHero logo

Reply from HealthHero

Hi Martina, thank you for taking the time to share your experience, and we’re very sorry to hear that you were disappointed with the outcome of your second appointment.

Your feedback was reviewed carefully, and our Medical Director has been trying to contact you directly to discuss the decision and answer any questions you may have.

Following a full clinical review, it was concluded that the GP’s advice was appropriate based on the information available at the time. As your symptoms had not improved after the initial assessment and treatment, the safest and most responsible next step was to recommend an in-person examination with a local or out-of-hours GP, where a physical assessment could be carried out.

All of our GPs are fully qualified, registered with the Irish Medical Council, and are required to follow established clinical guidelines to ensure patient safety at all times. While we appreciate that this may not have been the outcome you were hoping for, our clinicians must always act in the patient’s best interests.

We would still welcome the opportunity to speak with you directly, should you wish to discuss this further.

Rated 5 out of 5 stars

Great service

The doctor was on time, reliable, and provided me with everything I needed.

January 17, 2026
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Reply from HealthHero

thank you Jadyn!

Rated 5 out of 5 stars

GP was super as was Boots

The GP was super, really dedicated, she called me back a few times to talk through further details around the vaccine options.

Both pharmacists I met in Boots were also great, professional, knowledgeable and personable. The service overall worked really seamlessly from making appointment with GP to making appointment at Boots and attending for the vaccines.

January 22, 2026
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Reply from HealthHero

thank you Marie!!! such a lovely review, delighted you were happy with our joint service

Rated 5 out of 5 stars

Nice doctor

Nice doctor

January 19, 2026
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Reply from HealthHero

thank you, Jessica - we have a lovely, highly experienced team of IMC-reg Doctors

Rated 5 out of 5 stars

Excellent experience from start to…

Excellent experience from start to finish. I rang first thing in the morning and had a doctor call me within the hour. Asked me loads of questions which I found really good . He didn’t just fob me off. He sent in my prescription to the chemist straight away . Such a good service and all very friendly helpful staff

January 12, 2026
Unprompted review
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Reply from HealthHero

thank you, Sharon! delighted to read that you had a positive experience with our team

Rated 5 out of 5 stars

Excellent online GP service

Excellent service, got an appointment quickly when there no appointments available with my own GP. The doctor listened carefully to my description of symptoms, he was clear and easy to understand, he provided a prescription which thankfully resolved everything for me.

January 6, 2026
Unprompted review
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Reply from HealthHero

thank you Amanda, great to read your feedback - thanks for taking the time to leave it, it really helps!

Rated 5 out of 5 stars

Professional and convenient

I was able to get an appointment on the same day as requested. The doctor was professional and friendly.

January 2, 2026
Unprompted review
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Reply from HealthHero

thank you, Christina! Delighted that you had a 5-Star experience, thank you for your review

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always. The appointment was within 24hrs which is very good, the initial call was attentive and helpful and the Dr listened and was very good.

December 18, 2025
Unprompted review
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Reply from HealthHero

Thank you for your lovely feedback! We’re so glad we could get you seen quickly and that everything went smoothly. We really appreciate you sharing your feedback.

Rated 5 out of 5 stars

Very good experience

Very good experience. This is a great option when you don't need to speak with your personal GP.

June 1, 2025
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Reply from HealthHero

Thank you for your positive feedback! We're delighted to hear you had a great experience and found this a helpful option when your regular GP wasn’t needed.

Rated 1 out of 5 stars

Frustrating is an understatement

Frustrating is an understatement. I've been using this service for over a year only because I have no other choice,but they're not good when you need something. It's impossible to get a clear answer to a question in a timely manner. Prescription requests always take several days or a week to process. They give vague and differing answers as to whether or not I will EVER be able to have refills for my very simple prescription written by my GP rather than them, because they obviously want to keep gathering monthly prescription renewal fees off me forever for doing absolutely nothing. It's a ridiculous system.

December 10, 2025
Unprompted review
HealthHero logo

Reply from HealthHero

So sorry to read about your disappointment with our service. We would like to understand what happened so we can assist you and prevent any further issues.
Please get in touch with our admin team at info@healthhero.ie with your details and we can investigate the matter and provide the support you need.
We appreciate the opportunity to make things right.

Rated 5 out of 5 stars

This service is very good for people…

This service is very good for people who work long hours. Easy to book an appointment and with wait times that is was less as compared to going to the gp clinic. I wish for this service to continue. Keep up the good work.

December 1, 2025
Unprompted review
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Reply from HealthHero

thank you for your 5-star review!

Rated 5 out of 5 stars

Great service

Easy to book and was able to get an appointment within an hour on a Sunday morning. Doctor was genuinely helpful and took the time to give advise as well as prescribing treatment

November 30, 2025
Unprompted review
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Reply from HealthHero

thank you, Katie - really appreciate you taking the time to leave your feedback

Rated 5 out of 5 stars

Very convenient online service

Very convenient online service. Definetly recommend this beneficial service for workers to avail of without requiring time off work to see GP

November 20, 2025
Unprompted review
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Reply from HealthHero

Thanks for your review Kathleen - we're really pleased you found the service convenient and didn't need to take any time off from work in order to see a GP.

Rated 5 out of 5 stars

I got my first consultation with…

I got my first consultation with HealthHero back in July (weight management). The online consultants are great and very helpful. I always got my prescription sent over to boots promptly after the follow up. I lost 14 kg in 4 months and I highly recommend them for weight management

October 21, 2025
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Reply from HealthHero

thank you, Yomna, we really love hearing our patients positive feedback!

Rated 5 out of 5 stars

Great service

Great service. Used it for travel vaccines. Got an appointment easily, great consultation with doctor and script sent directly to pharmacy.

July 3, 2025
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Reply from HealthHero

thank you very much for leaving your kind words

Rated 5 out of 5 stars

Very easy and efficient

Very easy and efficient. I would certainly use them if you are struggling to get an in person GP appointment

October 3, 2025
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Reply from HealthHero

thank you, Lesley!

Rated 5 out of 5 stars

Injured while I fell/lost balance on street

I have booked a consultation with an online GP after i fell and hurt myself and all my worry went away after the schedulled phonecall. He gave me a referral for the ER and advised to go straight away. I had gotten an Xray the same day and got my result that nothing is broken. I was reliefed. Got also a prescription for pain killers and ointment to soothen the pain. Everything was done within a few hours! I am greatfull and highly recomend their services!

October 26, 2025
Unprompted review
HealthHero logo

Reply from HealthHero

thank you Adina!!!! great to hear nothing was broken and you're feeling relived, and if course thank you for the lovely 5-star review!

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