The process, asking questions up front on the questionnaire & apt booking went so smoothly. Then GP in question was fantastic. Asked the right questions, the answers I felt were listened to. I felt... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
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As an adult,finding support for ADHD has been so difficult but through health hero it’s been made incredibly easy! I was diagnosed and treated with great care through this platform and the impact it h... See more
Company replied
Dr. Khan spotted my emergency condition during a video call last week, when I was not even thinking about it as it presented in a very unusual way and with mild symptoms, and he insisted with me tha... See more
Company replied
I was very quickly able to get an appointment at a time that worked for me. I had a thorough conversation with the GP to discuss my options and reasoning which I found very helpful. I didn't feel like... See more
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Company details
Written by the company
Welcome to HealthHero Ireland – where expert healthcare meets digital convenience. We're here to guide you through every step of your health journey, offering online GP services, prescriptions, travel health advice, weight management and ADHD consultation and many more. All of our clinicians are fully qualified and IMC registered.
Contact info
2 Dublin Landings North Wall Quay, D01 V4A3, Dublin, Ireland
- (01) 514 3464
- info@healthhero.ie
- healthhero.ie
4.6
Excellent
644 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really friendly doctor
Really friendly doctor. Very efficient in sending my prescription.
March 8, 2026
Reply from HealthHero
thank you Susanne!
Faultless …
From first phone call to doctors phone call to prescription, this service is seamless with fantastic staff at all times. Highly recommend.
March 3, 2026
Unprompted review
ADHD Assessment
This company does not put any importance on customer care. I get what seems like an AI immediate response and then nothing more happens. I would not recommend this company.
I have had an ADHD Assessment with this company costing €700. I am 70 years old and appear to have all the classic symptoms of ADHD.
Having paid €350 for the first half of the assessment, I explained that I could remember very little before the age of 12. Despite this, they still ran the second interview and had me pay €350 knowing that their very narrow criteria based on memories pre age 12 would render the diagnosis impossible.
Basically they used a poor screening rule, which said, no memories equals no ADHD diagnosis. They still took an additional €350 from me knowing this.
I would not recommend this company, as a proper assessment will not throw the baby out with the bathwater just because someone can't recall their early years. This is exactly part of the condition, especially in the inattentive type of ADHD. I feel cheated and let down by this company.
Pat Gaynor
October 21, 2025
Unprompted review
Reply from HealthHero
Update: Hi Patrick - we don't use AI in our customer care team. Your case was reviewed by our Consultant Psychiatrists who specialise in ADHD assessment and treatment and they reached a determination based on the evidence and clinical guidelines, which is explained below. I will again raise your feedback with the team
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you felt disappointed by your experience, and we appreciate you raising your concerns.
Assessing ADHD in adults can be complex. Clinical guidelines require clinicians to assess whether symptoms were present from childhood and have persisted over time. This does not rely solely on a person’s memory before age 12, but it is one of several factors clinicians must consider when determining whether a diagnosis can be made safely and in line with established standards.
Our ADHD assessments are conducted by appropriately qualified and Irish regulated clinicians and follow recognised diagnostic frameworks . There are two consultant psychiatrists responsible for the service, both of whom are specialised in Adult ADHD diagnosis. As part of good clinical governance, clinicians must apply these criteria consistently and cautiously to ensure that any diagnosis made is clinically justified and safe for patients.
The assessment process involves multiple stages because clinicians need to gather a full history, review screening information, and conduct a structured clinical interview. In some cases, the information available may mean that a formal diagnosis cannot be confirmed, even though the assessment has been completed in line with clinical standards. We understand that this can be frustrating, particularly after investing time and money in the process.
I have passed on your feedback to the Clinical Directors for the service who will conduct an investigation and be in contact with you directly to discuss your case further.
Very good
Dr., the patient knows how to listen, is attentive, and meets the needs very well.
March 1, 2026
Excellent service
HealthHero were so easy to deal with and I received my prescription within a couple of hours, unlike my GP, who couldn't even give me an appointment within the next week. It's crazy, thank goodness for HealthHero
February 26, 2026
Reply from HealthHero
thank you so much for the 5-star review - delighted that you had a great experience with our team!
The consultation on weight management…
I initially had a poor experience; however, HealthHero contacted me afterwards and scheduled a follow-up appointment with Dr Ryan, who was very helpful and took into account my medical history.
February 14, 2026
Reply from HealthHero
So sorry to hear you didnt find the service to be helpful. Our IMC registered GPs must follow strict guidelines and regulations when it comes to prescribing medications, particularly for injectable weight loss treatments. Our Medical Director, Dr Ryan, will be in contract to discuss options.
Super helpful Administrator
The administrator I spoke with to arrange my appointed was super helpful. He spent time walking me through the system which was really helpful with patience and kindness.
February 27, 2026
Unprompted review
Reply from HealthHero
thank you - Margaret Ann; great to hear the Admin were able to help you through the process!
John was great
John was so proactive and helpful in navigating the complicated process. He let me know timelines, expectations and next steps at every stage.
February 9, 2026
Unprompted review
Reply from HealthHero
thank you, Andrew for leaving a 5-star review - delighted that John was able to help you.
First class service …
The Doctors employed are truly giving of their time and take a genuine interest in the patient. Thank you.
February 19, 2026
Reply from HealthHero
thank you KR - really grateful for your lovely words and 5-star review
Friendly doctors very informative
Friendly doctors very informative
Quick and easy access to web page and appointment schedules
Admin team also friendly and helpful
February 18, 2026
Reply from HealthHero
thank you Odette!! really grateful for your lovely review.
Reply from HealthHero
thank you Sarah!
As an adult finding support for ADHD…
As an adult,finding support for ADHD has been so difficult but through health hero it’s been made incredibly easy! I was diagnosed and treated with great care through this platform and the impact it has made on my life is amazing. Staff and doctors are always very helpful, even if there is tech issues they work closely to fix or reschedule.
February 4, 2026
Unprompted review
Reply from HealthHero
Thank you so much for your 5‑star review!
We’re really glad to hear you had a great experience with us. Thank you for choosing us.
Pricing not discussed
February 8, 2026
Reply from HealthHero
Hi Mark, thank you for taking the time to leave a review. We’re sorry to hear that your experience did not fully meet expectations.
We’d like to clarify that GP practices such as Healthhero do not have any control over the price of medications charged by pharmacies, as each pharmacy sets its own pricing independently. By law, there can also be no commercial or contractual relationship between prescribers and pharmacies.
We understand that medication costs can sometimes be frustrating. For clarity, the pricing for our Specialist GP consultations is fully transparent and is confirmed before the appointment takes place.
Reply from HealthHero
thank you, Valeria!
Reply from HealthHero
thank you John
Reply from HealthHero
thank you Damian !
So convenient and less expensive
So convenient to book a time that suited and have the consultation in the comfort of my own home so no sitting in waiting rooms
January 27, 2026
Reply from HealthHero
cheers Karen - delighted to get your feedback
Brilliant service and staff
From start to end all staff are efficient,helpful,professional,and tge service is so convenient specially when you aren't well enough or able to get an appointment elsewhere. Love this service. Great professionals. Happy patient.😊
February 3, 2026
Unprompted review
Reply from HealthHero
thank you BC, really appreciate you lovely review
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