I met the nurse online together with my husband (he has to do my injections until my hand pain reduces). She was really great - very easy to talk to, well informed and very good at illustrating and ch... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They take care of everything. They sent reminder that my order was due They agree a delivery time that suits me, giving me a 2 hour window. Delivery is always on time. Driver was friendly but pro... See more
The health care nurse was extremely helpful and talked us through the injection procedure perfectly. Sue explained the process in steps which we were able to follow nice and easy.
Lucy was extremely helpful and could not have been more friendly.However I found it extremely difficult to get in touch with your main support before her visit David
Company details
About HealthNet
Written by the company
Established in 2015, we are a clinical homecare company, specialising in delivering homecare services to patients.
We work closely with the NHS and pharmaceutical companies to dispense and deliver prescription medicine whilst providing nurse support to those patients that need it.
There are currently over 260,000 patients using our services, and our dedicated team offer support to them across a number of different therapy areas – Gastroenterology, Respiratory, Rheumatology, Dermatology, Oncology, Rare Diseases and many more.
Our aim is to make our patient’s lives easier, by taking the stress out of managing their medication.
We recognise that each one of our patients is unique, and our services are tailored specifically to their requirements.
For some patients we will simply dispense and deliver their medicine, for some we may provide training on how to administer their medicine, whereas others may require ongoing nurse support to have their medicine administered for them.
We will work closely with our patient’s hospital team to ensure their medicine and/or care is provided to them safely and according to their prescription.
An overview of the services we offer for our patients is available here. If you have any questions about HealthNet, and how our services work, please click here.
We work closely with the NHS and pharmaceutical companies to dispense and deliver prescription medicine whilst providing nurse support to those patients that need it.
There are currently over 260,000 patients using our services, and our dedicated team offer support to them across a number of different therapy areas – Gastroenterology, Respiratory, Rheumatology, Dermatology, Oncology, Rare Diseases and many more.
Our aim is to make our patient’s lives easier, by taking the stress out of managing their medication.
We recognise that each one of our patients is unique, and our services are tailored specifically to their requirements.
For some patients we will simply dispense and deliver their medicine, for some we may provide training on how to administer their medicine, whereas others may require ongoing nurse support to have their medicine administered for them.
We will work closely with our patient’s hospital team to ensure their medicine and/or care is provided to them safely and according to their prescription.
An overview of the services we offer for our patients is available here. If you have any questions about HealthNet, and how our services work, please click here.
Patient Portal
Written by the company
- Manage your order online!
- Our Patient Portal is a safe and secure platform for managing your deliveries and non-medicine items such as sharps bins and dressings. All you need is your unique HealthNet Homecare CT Number which will have been emailed to you by HealthNet. Visit https://my.healthnethomecare.co.uk/ to log in.
Frequently Asked Questions
Answer your query in minutes.
We know your time is precious, so to avoid having to take time out of your day to call us, we have a dedicated page on our website answering frequently asked questions and could potentially answer your query in minutes.
Click here.
Click here.
Contact info
Units 1&2 Orbit Business Park, Alfred Eley Close, DE11 0WU, Swadlincote, United Kingdom
- 08000 833 060
- enquiries@healthnethomecare.co.uk
- healthnethomecare.co.uk
HealthNet's Digital Tool Guides
4.8
Excellent
27K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The driver was fabulous I had ordered a…
The driver was fabulous I had ordered a pm delivery and you’d sent it am I was at work he phoned me and I asked for a delivery to the butchers where my husband works, the driver confirmed this was ok with his boss delivered and phoned to say he’d done it
August 27, 2026
On time and helpful
August 12, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
My original delivery was 27th I had no…
My original delivery was 27th I had no message the night before. I waited in and no delivery still no message. Then I rang Healthnet to see what the problem was. It turned out that the hadn’t received the medication from the manufacturer. I wasn’t informed until after I rang then I received messages to say it is now on the 27th. I asked could it be pm and they said I was booked in now and would have to ring up to change it even though I was already on the phone to them. Therefore I had to rearrange all my appointments for the 27th to another time to accommodate my delivery
August 26, 2026
Reply from HealthNet
Hi,
We are truly sorry to hear about the difficulties you experienced with your recent delivery and the lack of communication regarding your medication.
We are reviewing our internal processes with our Logistics Team to prevent this from happening again. We appreciate you bringing this to our attention.
Kind Regards,
The HealthNet Team
very friendly delivery driver even…
very friendly delivery driver even offered to look at my playing up phone. Arrived exactly duringthe time stated
August 20, 2026
Excellent order and delivery service
Excellent order and delivery service
Only thing wrong was I didn't receive a text message with my delivery slot so had to wait in all afternoon.
August 27, 2026
Normally the service is good
Normally the service is good, but this time delivery was cancelled 2/3s through the day which meant we lost two days instead of one. When we get notifications it usually works well.
August 26, 2026
The nurse put me at my ease
The nurse put me at my ease, explained everything well and ensured I was taking the right thing. I was very nervous but it was a very good experience.
August 27, 2026
The whole team are super!
The whole team are super! I accidentally missed a delivery and HealthNet arranged to deliver the next day again with no fuss. Many thanks for all the years of efficient and reliable delivery of my medication.
August 27, 2026
Great service
I received a message telling me exactly when to expect my medication and when it came the delivery driver was polite and courteous.
August 27, 2026
My order was confirmed by email and a…
My order was confirmed by email and a text message, to be delivered on Wednesday 26th August. There was no confirmation message on Tuesday evening. I waited at home until 1300, with no sign of my order. After enquiry on the portal, I could see my order had been changed to AM on Thursday 27th, without any reason. Delivery was completed on Thursday.
August 27, 2026
Reply from HealthNet
Hi,
We appreciate you sharing your experience regarding the delivery of your order.
We understand your frustration regarding the unexpected delivery change and the inconvenience this caused. We have flagged this with our Logistics Team for investigation.
Kind Regards,
The HealthNet Team
Recent experience. Necessary information regarding…
Necessary information regarding delivery times, dates and relevant contents all exact. Final delivery times spot on as usual and all very professional.
August 27, 2026
Very helpful with sorting my…
Very helpful with sorting my prescription out with Addenbrooks pharmacy. Then sorting medication & delivery out very quickly. Thank you
August 27, 2026
Read your leaflets or have them read to you and wait to take your medication.
I had to phone (45 minutes to get through) and book the nurse appointment as I had my medication for days and was told I couldn't take it until I spoke to a nurse. I was quite surprised to find out that this appointment was a patient choice and I didn't have to have one after receiving text messages saying in capital letters do not inject this medication without a nurse appointment first. The nurse was friendly and on time to the video call. However the information she provided was the information from all of the leaflets I had read,all of the emails and also all of the text messages. I didn't learn anything new from this appointment. She also wanted to teach me how to inject but having injected previously I didn't feel I needed this. Still she did show me how and what baffled me is that is was less informative sadly than the QR code video provided with my medication, if I hadn't of injected before, I feel like the QR code video would be far more informative and helpful. I think that this nurse appointment would only be helpful to people who couldn't be bothered to read all of the information in the pack. The nurse being friendly is the reason I'm giving this any stars at all. It was extremely annoying and frustrating to be told you don't even have to have this appointment. My medication was sitting there waiting to be used and I could have just used it.
August 27, 2026
Reply from HealthNet
Hi,
We really appreciate you taking the time to share your detailed feedback regarding your recent experience.
We are truly sorry to hear about the frustration and inconvenience you encountered with the nurse appointment process and the information provided. We understand how annoying it must have been to wait 45 minutes to book an appointment only to find out it was optional, especially after receiving urgent messages about not injecting your medication beforehand.
We acknowledge your point about the information being repetitive and not offering new insights beyond what was already available in the leaflets, emails and text messages. We also recognise your concern that the injection demonstration was less informative than the QR code video, especially for someone with prior injection experience.
Your feedback shows where we can certainly improve our communication. We are reviewing our current procedures for medication guidance and nurse appointments to ensure they are genuinely helpful and efficient for all patients. Thank you again for taking the time to provide us with this feedback.
Kind Regards,
The HealthNet Team
5 star service
They take care of everything. They sent reminder that my order was due
They agree a delivery time that suits me, giving me a 2 hour window.
Delivery is always on time. Driver was friendly but professional
What more can you ask for
They deserve the 5 star rating
August 26, 2026
Friends I get good communications from them…
I get good communications from them delivering times a 2 hour delivery window and delivery people are polite and friendly and my delivery is always right
August 27, 2026
I was happy with the service but find…
I was happy with the service but find it a bother to write a revue
August 27, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.