Very disappointed with the complete lack of service My order was delivered to the wrong address due to a mistake by Royal Mail and was returned to sender After over a month of attempting to co... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
ordered some probiotics, they never turned up. They responded to query stating they would contact royal mail. there is no proof they ever sent this order to royal mail. that was a week back, still no... See more
Placed an order with this store but decided not to pay any customs charge and return item instead. Was told by Ernie from the store in November my money would be refunded once the product was returned... See more
Everything is fine with delivery, but no one responded to the request for an invoice within 10 days. I tried to contact them through the website 4 times, but still no response. Order #29117 If anyone... See more
Company details
Written by the company
Health Food, Supplements, Tea, Vitamins and Holistic Treatments
Contact info
52 North Rd, LA11LT, Lancaster, United Kingdom
- 01524 388555
- enquiries@healthstoreexpress.co.uk
- healthstoreexpress.co.uk
1.6
Bad
113 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very efficient
Very efficient, arrived promptly. I was surprised by the amount of packaging for a small bottle of vitamins!
October 2, 2021
Fast delivery
October 1, 2021
Unprompted review
Great service
October 1, 2021
Great prices and speedy dispatch and…
Great prices and speedy dispatch and delivery. Excellent service.
September 28, 2021
Unprompted review
Poor customer service
My first time ordering with them and one item arrived with the jar having already been opened and all contents had spilled out. Despite the mess, I had offered to return the faulty item and requested a replacement, however I was informed that it "wasn't viable" for them to replace the item. It won't be viable for me to shop with them again.
September 25, 2021
Unprompted review
Reply from Your Health Store
Hi Claire,
Thank you for taking the time to review our service and apologies it wasn’t quite what you expected.
Having reviewed your order I can see you were refunded in full for the damaged item and due to the item value, shipping it out via DPD was not viable hence the full refund. We are always looking to improved our service and I will ensure your feedback is taken on board.
Ryan
Fantastic family company.
Fantastic prices. Great friendly service. Family company. Well done- highly recommend this family run business.
September 25, 2021
Unprompted review
Reply from Your Health Store
Thank you Susan
Ryan
Quick and easy ordering service
Quick and easy ordering service, had no issues and would certainly use again.
September 24, 2021
Unprompted review
Reply from Your Health Store
Thank you for your review. We hope you choose to shop with us again!
Ryan
Reply from Your Health Store
Thank you for your review
Ryan
Great customer service
Great customer service. Order arrived quickly. When I had a query about my invoice, no phone menus! Someone picked up the phone within seconds. (If only all companies still operated this way). Query sorted out straight away.
September 19, 2021
Unprompted review
Reply from Your Health Store
Thank you Isabel, we alway try to provide the best customer service. We’re really grateful for your review and hope you choose to shop with us again.
Ryan
Reply from Your Health Store
Thank you Angela
Ryan
Absolutely top notch service
Absolutely top notch service. Super speedy delivery via DPD. Will definitely order again.
September 17, 2021
Unprompted review
Reply from Your Health Store
Thank you for your feedback. It’s great to know you’ve had such a good experience.
Ryan
Excellent service
Very efficient service from the shop, good price and fast delivery. I have already recommended them 😊😊
September 15, 2021
Unprompted review
Reply from Your Health Store
We’re really happy you had such a great experience and recommended us.
Ryan
Reply from Your Health Store
Thank you for your wonderful review.
Ryan
Easy ordering and prompt delivery
August 31, 2021
Unprompted review
Reply from Your Health Store
Thank you Diane.
YHS
Very prompt efficient service.
August 30, 2021
Unprompted review
Reply from Your Health Store
Thank you for a wonderful review.
YHS
Very pleased!
Very pleased with the product and the discount in terms of buying one item and receiving the other item half price.
The only thing that put me off giving 5 stars was the £2.99 DPD charge. However, the delivery was fast! I will definitely be using the store again.
August 27, 2021
Unprompted review
Reply from Your Health Store
Thank you for your feedback. We appreciate the £2.99 is not always preferred however we believe DPD provide a service that is outstanding and matches our ethos here at Health Store Express.
We of course take your comments on board and will look at how we can implement new delivery services in the future.
YHS
Reply from Your Health Store
Thank you for a great review.
YHS
Excellent value
Excellent value. Prompt delivery by DPD. No complaints. Thank you.
August 15, 2021
Unprompted review
Reply from Your Health Store
Thank you for your review. We hope you choose to shop with us again.
YHS
Not happy as product advertised as buy…
Not happy as product advertised as buy one get one half price. Went to checkout but no opportunity to confirm the offer and therefore only one sent.
August 12, 2021
Unprompted review
Reply from Your Health Store
Hello Mary,
We apologise your experience using our online store was not simple. We are always working to improve our website and make it as user friendly as possible.
We regularly run offers and automated discounts for our customers and our discounting systems has worked for over 1000 orders. We understand it isn't always easy to understand that two items are needed to be added to cart in order for the discount to apply which is why we list this across various places on our website. Most noticeable is the checkout itself where we have put a notice advising customers to add two items to cart to get the relevant discount and to receive two items.
Whilst I appreciate your experience was not flawless I find your review of 1 star to be harsh given we have had zero contact from you via our customer service channels meaning you have not given us the opportunity to try and rectify your order.
Ryan
Reply from Your Health Store
Thank you Kris.
Ryan
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.