Health Tech Academy Reviews 

426
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 158 reviews, reviewers had a great experience with this company. Customers frequently praise the supportive staff and knowledgeable coaches who patiently guide them through every step of the flexible online programs. People note that the curriculum is exceptionally easy to navigate, making it simple to balance education alongside demanding full-time careers. However, some people mentioned experiencing frustrating delays when trying to get timely support from customer service after finishing enrollment. A few other reviewers also felt that communication became slow regarding essential exam codes and clinical placements. Others additionally noted that navigating online quiz questions and platform rules could occasionally become confusing during lessons.

What people talk about most

Staff

Consumers find staff to be positive, highlighting how welcoming, knowledgeable, and genuinely supportive the... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how the online platform is smooth,... See more

Customer service

Customers had positive experiences with customer service, noting that reviewers find staff members welcoming,... See more

Service

Reviewers highlight ambiguous aspects of service, as some customers praise helpful staff members like a staff... See more

Response time

Clients share ambiguous opinions on response time, with some reviewers praising prompt communication and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My experience so far has been great. The only downfall is that I am a visual person so I like to have things in my hand that I study so I need a book. LaKeisha Palmer is a great coach when I have ques... See more

Rated 4 out of 5 stars

I had a great experience with the Sterile Processing Tech course at Health Tech Academy. What I like the most about the program is it being self paced so there's no overload of material rather you wo... See more

Rated 4 out of 5 stars

I feel like personally HTA is a helpful option for someone who doesn't have time to go back to school and requires flexibility. Online programs in general are kind of a teach yourself thing so having... See more

Rated 4 out of 5 stars

Well today is my first day. I'm very excited to start and learn something new. My only thing is I would've preferred if the actual books would be sent out rather than them being ebooks. Just an easier... See more


Company details

  1. Educational Institution

Written by the company

Programs Built for Better Career Pathways, working in healthcare today requires a unique mix of skills. Healthcare professionals need to master the knowledge required for their role, and accurately perform clinical duties, all while providing patients with the high level of service they’ve come to expect. We design our programs to teach you exactly what you need to take on an entry-level healthcare role. When you complete your program, you can be confident that you’re prepared to be successful, and you’ve got our support to help you land your next job.


Contact info

4.0

Great

TrustScore 4 out of 5

426 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 15% of negative reviews

Typically replies within 2 weeks

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4.0

All reviews

(426)

150 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Smooth initial process

There was just a small amount of difficulty with communication, getting the initial phone call for more information. But I eventually was able to get through on my end when I called. Everything else went pretty smoothly. And I was able to get the information I needed. Things were explained well. I am looking forward to starting.

August 17, 2026
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Reply from Health Tech Academy

Thank you, Elizabeth! You're right that the first phone call took longer than it should have, and we're working on tightening that up. Glad everything after that went smoothly, and you got clear answers to your questions. Excited to have you starting soon!

Rated 5 out of 5 stars

Supportive intake

Austin was really supportive and very knowledgeable in getting the process started and really helped in the application process.

August 16, 2026
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Reply from Health Tech Academy

Thanks, Mark! Starting a new program comes with a lot of questions, and we're glad our team walked you through them and made the application easy. Welcome!

Rated 5 out of 5 stars

I really enjoyed this training course… i would love to take another course in the future.

I really enjoyed this training course and Malika helped me out so much towards the end of my training course, i am so thankful.

August 5, 2026
Unprompted review
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Reply from Health Tech Academy

Thank you! The final stretch of a course is usually the hardest part, so we're glad our team was there when it counted. We'd love to see you back for another program down the road.

Rated 5 out of 5 stars

Best coach

I love their online pace program, the courses are well explained in detail, and I also have the best coach (Ms.LaKeisha Palmer) She makes sure I get everything covered and coaches me most on my difficulties.She is also love and kind and if they ask me to rate her 1 out of 10 I would give her 10.Thank you Ms.LaKeisha Palmer and thank you Healthtech academy

August 6, 2026
Unprompted review
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Reply from Health Tech Academy

A 10 out of 10 for your coach- we love to see it! We'll pass this along to her. Thank you for taking the time to write this.

Rated 5 out of 5 stars

I had worked with Malika as my clinical…

I had worked with Malika as my clinical coordinator and my experience was amazing. Not only did the school answer back in a timely manner and multiple times but Malika.worked with the hospital I already work at and built a clinical contract with them to make everything as easy as possible for me. Thank you so much for everything.

August 4, 2026
Unprompted review
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Reply from Health Tech Academy

Thanks, Ryan! Setting up a clinical contract with the hospital you already work at was a win for everyone, and our team worked hard to make that happen. Glad the communication held up throughout. Best of luck finishing out your clinicals!

Rated 4 out of 5 stars

application was pretty easy

application was pretty easy, technology easy to understand, so far, the staff is nice

August 4, 2026
Unprompted review
Health Tech Academy logo

Reply from Health Tech Academy

Thanks, Janice! Glad the application and the platform have been easy to work with so far. If anything gets confusing as you move through the program, just reach out. Good luck with your studies!

Rated 1 out of 5 stars

Don’t waste your time or your money……

Don’t waste your time or your money… they not with the headache

January 15, 2026
Unprompted review
Health Tech Academy logo

Reply from Health Tech Academy

We're sorry you left feeling this way. It's hard to fix what we can't see, so if you're open to it, email support@healthtechacademy.org with your name and what happened, and reference this review. Someone will look into your account personally. We'd rather solve the problem than lose you as a student.

Rated 5 out of 5 stars

Scrub Tech Program

My journey with HTA has been outstanding, throughout the course you are coached and mentored by trained staff who have been in the field of study. They mentor you through and guide you to succeed in the course. Special thanks to Alisha, Lavada, and all the team at HTA who have been supportive throughout my journey. I'm in the process of starting my clinical rotation and I can't thank everyone enough for all the support they have brought forth to make this happen. Thank you HTA!

July 24, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely experience with understanding advisor

I had a wonderful experience throughout my clinical placement process. My Career Advisor Malika was incredibly supportive, professional, and always available to answer my questions. She guided me through every step of the onboarding process and made sure everything was completed smoothly. Thanks to her dedication, I was able to secure and successfully complete my clinicals with confidence. I’m truly grateful for all her help and highly recommend her support to future students.

July 22, 2026
Unprompted review
Rated 2 out of 5 stars

Unstable academic experience


I wanted to say positive things about this academy, but I can't recommend it based on my experience. The institute falls short in its academic standards and the level of support it provides its students.
Don't be misled by the promises of a faster path into the workforce or guaranteed job placement. In my experience, those claims don't reflect reality unless you're already working in the medical field.
Communication from the advising staff was often inconsistent, and follow-up was unreliable. The program felt highly disorganized, making it difficult to get the guidance and support students should expect.
Overall, I believe prospective students would be better served by attending a more established, accredited institution that provides stronger technical education and better student support.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Lakeshia Palmer

Lakeshia Palmer, she was so helpful and encouraging. Very knowledgeable and patient. She very much appreciated for making my progress very successful ...
Ms.Lynda

June 26, 2026
Unprompted review

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