Health Tech Academy Reviews 

425
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 156 reviews, reviewers had a great experience with this company. People frequently praise the supportive staff and knowledgeable instructors for being incredibly helpful and guiding them successfully through the various online learning modules. Customers also genuinely appreciate the flexible, self-paced curriculum design that easily allows them to balance their studies with demanding full-time work schedules. However, some people mentioned encountering frustrating difficulties with communication and extremely slow response times from customer service representatives after enrolling in the program. A few reviewers also noted ongoing challenges in getting timely assistance regarding important matters like finding clinical placements or receiving necessary exam codes.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting that team members are generally nice, welcoming,... See more

User experience

Reviewers highlight positive aspects of user experience, frequently praising the self-paced format that... See more

Customer service

Consumers find customer service to be positive and supportive throughout their academic journey. Reviewers... See more

Service

People report ambiguous experiences with service, reflecting mixed opinions among reviewers. While some... See more

Response time

Users describe ambiguous interactions with response time, reflecting varied communication experiences. On one... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My experience so far has been great. The only downfall is that I am a visual person so I like to have things in my hand that I study so I need a book. LaKeisha Palmer is a great coach when I have ques... See more

Rated 4 out of 5 stars

I had a great experience with the Sterile Processing Tech course at Health Tech Academy. What I like the most about the program is it being self paced so there's no overload of material rather you wo... See more

Rated 4 out of 5 stars

I feel like personally HTA is a helpful option for someone who doesn't have time to go back to school and requires flexibility. Online programs in general are kind of a teach yourself thing so having... See more

Rated 4 out of 5 stars

I really loved that it was self-paced and I was still able to work while furthering my education. The coach, Mrs. Robin, and the career services advisor, Mrs. Malika, both did an amazing job in helpin... See more


Company details

  1. Educational Institution

Written by the company

Programs Built for Better Career Pathways, working in healthcare today requires a unique mix of skills. Healthcare professionals need to master the knowledge required for their role, and accurately perform clinical duties, all while providing patients with the high level of service they’ve come to expect. We design our programs to teach you exactly what you need to take on an entry-level healthcare role. When you complete your program, you can be confident that you’re prepared to be successful, and you’ve got our support to help you land your next job.


Contact info

4.0

Great

TrustScore 4 out of 5

425 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 15% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(425)

150 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Program!!

I have enjoyed studying medical coding and billing through Health Tech Academy. The program is easy to navigate and understand. I have had excellent coaches and support along the way. Thank you all for helping me reach my goals!

May 13, 2026
Rated 1 out of 5 stars

Don't waste your time!

You need to be helpful to your students. And when they decide they want a refund within the 3 days. You need to give them there money back. Maybe answer sooner so it dony takes forever to get a answer. Oh but I'm sure thats part of the plan to no refund anyone.. and miss Maria that claimed she with look right into things and call the next day.. wow never did hear back from you!!

May 1, 2026
Rated 5 out of 5 stars

Very helping and answer exact on time…

Very helping and answer exact on time for everything with enrollement and queries and clear all the doubts highly recommend for Miss Darsiyani

April 27, 2026
Health Tech Academy logo

Reply from Health Tech Academy

Thank you for the high recommendation; we're glad to hear you received such timely and clear support throughout the enrollment process!

Rated 1 out of 5 stars

Absolute scam

Absolute scam. They have made multiple (about 5) unauthorized charges on my bank account. I paid a day early in February and they took out more money THE NEXT DAY. As if I didn’t pay literally the day before. I immediately emailed them, got NO RESPONSE. I gave it a few weeks and emailed them again. They then refunded me 1 payment. Then did it AGAIN in March back to back. But this time I didn’t pay a day early. They tried to charge my account 3 TIMES in March. I sent more emails asking why they are charging me multiple times. It’s a monthly payment. There is no reason for them to be charging me multiple times when the first payment goes through. So I asked for a refund and to be unenrolled from the surgical tech program. I get an email saying the subscription has been canceled and I won’t be charged. I wanted all the money I have spent on their “program” and of course I’m told they can’t do a refund. But then guess what. I get an email saying they took money out in April. So I immediately send another email because I’m so angry. Why did they take money out when I got that email that im unsubscribed. After that, they gave me a refund for April and another email saying I am unsubscribed. But tell me why that following Monday I get a voicemail saying “let me know when you can pay your outstanding bill for April.” So I have gone through my bank trying to dispute all charges because this place is an absolute scam. They try to take your money and refuse to give it back. There is no reason for them to try to take out money multiple times. I read the reviews and still did it, do not do it. I really hope I get my money back because this place is terrible.

February 9, 2026
Unprompted review
Rated 1 out of 5 stars

SCAM!!!! BROKEN PROMISES

Such a scam and after reading some of these other comments I’m so glad I’m not alone but we ALL deserve our money back from these horrible scammers who are taking ADVANTAGE of people who WANT to further their education. I was in the surgical technology program and the exact thing had happened to me; when it comes to clinical placement they make continuous broken promises, take a very long time to reply and they even BLOCK ur phone number….. I was in utter shock and disgusted when I learned my phone number had been blocked. Who the hell does that?!? They tell you their going to find you placement but never TRULY find you a place to do ur clinical externship… don’t trust a word these people say, save ur money, and it’s such an atrocious way to operate a company. Needs to be shut down, investigated, and give all the people they wronged and LIED too their money back ASAP.

April 19, 2026
Unprompted review
Rated 5 out of 5 stars

A fresh start to my adult life

I just recently graduated high school and needed to find a place that could help me get my fresh start into working into the medical field. This program is very easy to work through, and the people always help you when needed.

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

I decided to use Health Tech Academy…

I decided to use Health Tech Academy after reading someone else’s review. I have had an amazing experience throughout my time at health HTA. I had a very easy time with the way my course work was assigned. My coach was available anytime I needed her. My coach is Lakesha Palmer. I would also like to mention my career services advisor Alisha Obaid. She helped me navigate in order to find a location to do my clinicals. She was not only able to help find me a spot but also in adding this facility to the list of partners with HTA. My overall experience has been amazing and I would highly recommend HTA to anyone seeking a career in the health care field

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

I am in the healthcare field now and…

I am in the healthcare field now and want to further my inspirations.

March 26, 2025
Unprompted review
Health Tech Academy logo

Reply from Health Tech Academy

We're so glad we could help you build on your healthcare experience and provide the clear, practical lessons you need to further your inspirations!

Rated 1 out of 5 stars

Health Tech Academy is a SCAM

I am filing a complaint against Health Tech Academy for deceptive practices, failure to provide promised services, and refusal to issue a refund.
I enrolled in their program using a financing/loan option for $3,588, which has now increased to $4,135 with interest. I stopped payments after the company failed to deliver the services they advertised.
A key requirement for certification through NCCT is completion of an externship prior to taking the certification exam. Health Tech Academy failed to provide this required externship placement. Based on reviews and my own experience, the company stops responding when students reach the externship phase.
When I requested a refund due to their failure to provide externship placement, I was initially told they were "working on it." After continued follow-up, I was then told refunds are not provided for students who used financing/loans. This policy is not clearly disclosed on their website or at the time of enrollment.
Shortly after, the representative blocked me and all communication stopped. I was told to contact the loan company for a refund, even though Health Tech Academy is responsible for delivering the services.
Additionally, another student | personally know is experiencing the same issue-no externship placement and lack of communication.
Health Tech Academy advertises externship placement and career support but is not fulfilling these obligations. This is a clear misrepresentation of services and has caused financial harm.
Resolution Requested:
- Full discharge of the loan balance ($4,135
reduced to $0 through American education services
- Confirmation that I am no longer financially responsible for this debt
- Investigation into Health Tech Academy's business practices
Additional Notes:
The company's actions show a pattern of misleading students and failing to deliver required program components while still enforcing financial obligations.

June 23, 2025
Unprompted review
Rated 1 out of 5 stars

Not worth it

I'm very disappointed. I paid over $3000 for medical assistant program. I finished and applied for the hands on training... I was never called to start. I kept calling and emailing and NOTHING... I took the test once and didn't pass because I was so frustrated. I forgot how to schedule for another test... if I can still take it. I also asked about the paper for me to file on my tax... NOTHING... wasted my time and money... also I can't find the emails from them.

March 16, 2026
Unprompted review
Rated 4 out of 5 stars

Everything you need for the NHA Certification Exam

Slides held very valuable information. Materials, such as study guides and quizzes helped along the way. Very self Explanatory. Easy navigation throughout the program.

March 17, 2026
Unprompted review
Health Tech Academy logo

Reply from Health Tech Academy

We're so glad our self-explanatory slides and study materials provided the valuable information and easy navigation you needed to succeed!

Rated 1 out of 5 stars

I began the Surgical Technology program…

I began the Surgical Technology program at the beginning of 2025 and completed the coursework around August–September 2025. It is now March 2026, and I still have not received a clinical placement. Since completing the program, I have repeatedly reached out to the school regarding my clinical assignment. Unfortunately, responses have been very delayed, and I have been given several explanations such as holidays, hospitals being busy, or hospitals already being full with students.

The school informed me that they are affiliated with many hospitals in California and provided me with a list of affiliated facilities. However, when I personally contacted the hospitals on that list, many of them stated that they are not affiliated with the program. I reported this issue to the school, but instead of receiving a clear resolution, I was told to continue reaching out again. Because of these ongoing delays, lack of communication, and the absence of real support from the program, I have requested a refund of my tuition. At this point, I simply want my money back, as the school has not been helping me resolve this issue and it has already cost me an entire year of my education.

It has now been two weeks since I submitted my refund request and I have still not received a response. I would appreciate a prompt update regarding the status of my refund request.

March 11, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look