HealthUnlocked Reviews 

249
TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

No reputable company spams anyone these days. That's all I need to know. They have obviously bought my email address and no matter what I do - mark them as junk, unsubscribe, report, block - I still g... See more

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Rated 5 out of 5 stars

Seems to be well organised & ‘policed’ by ROS.Although I post very Infrequently I normally read new posts everyday. I found the ROS helpline very useful as is their website & information to download.... See more

Rated 5 out of 5 stars

Very informative site; learning the real truth from real, relevant patients' experiences and open research. Their philanthropic attitude is much appreciated, helping so many others on this forum wit... See more

Rated 5 out of 5 stars

Health Unlocked is a wonderful place. Especially the Depression and Anxiety group! They are very understanding! Also there are a lot of very intelligent people that give great replies where others a... See more

Company details

  1. Electronics & Technology

Written by the company

Imagine a world where you can tap into the health experiences of millions of people – and translate these into an action plan with the support of peers and patient organisations. Our social network is made up of over 1.5 million members and 500 public communities, covering more than 250 conditions. Providing information, support and tools that have been shown to improve health outcomes. Over 300 patient organisations support these communities. The peer support members find in these communities is also complemented with expert-written information on  eLearning programs.


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4.1

Great

TrustScore 4 out of 5

249 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(249)

17 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great support network

Great support network. There's always somebody to answer any questions you may have. Great pinned posts have answers to almost any query you have. It's helped me to get to 3 months not smoking.

July 28, 2021
Unprompted review
Rated 1 out of 5 stars

Absolute pure poison.

Absolute pure poison.
This site condones lying , condones bullying. Their older members who are just sad old losers think they can start a bullying campaign to oust people out. The moderators do nothing, in fact they sent an internal email to me by mistake saying Too much problems, no good to anyone let's shut him down" This person called Helen is supposed to protect members but I was subject to 13 hours of abuse yesterday 99% of the members, mostly sad old men with dicky hearts continued this bullying all day and night till 3am. Then at 7 am they started again and every single person just jumped on the bandwagon wagon told lies after lies after lies , my blood pressure went to 196/110 which is life threatening yet the admin did nothing to stop these bullies who mostly are sad old ill coffin Dodgers. I have never come across anything so disgusting since I have been on the internet for over 20 years. Not once during this time did these fake charlatans help one person who was in need of advice but I did and because it's an open forum, these trolls would message the person I was trying to help and stir up more trouble by saying ,do not speak with this man, I would sue so many but my lawyer said most of them are penniless and probably be dead before Court. Helping people, my G-D they are as already said the most disgusting site ever. Some user who used the name something like late night guitar is one of the worst culprits. I challenge these charlatans to produce all of the 80 messages that were directed at me last night, come on bring it on. Utter utter poison apart from one wonderful man called Micheal. He was kind intelligent and logical and informed me my life was in danger due to stage 3 hypertension. 100% caused by these trolls on this so called site. This site is supposed to be governed by the BHF , a family member stopped his £25,000 yearly donation because they did the same to him. I know these are strong words but believe me every single word is true, let them produce all the correspondence for nearly 15 hours yesterday and again this morning. Not all the members are bad , it's about a dozen people , always the same poking their nose in business that has absolutely nothing to do with them. I am going to go further as they caused me so much stress I really feared for my life, these people and they know who they are , the quicker the are in the ground the better for all concerned. I have never had to write such a powerful post but people need to know about this poison. As I said , deny it?
Bring out all the messages from 6,pm last night until 3 am in the morning. I was pleading with the administration to do something but they did nothing , it was easier for them to close my account than to deal with these scum of which there are about 15 people. The only member who has the right to speak is a man called Lezzers as this little disagreement was with him and myself and it was nothing because he took 2 words out of context. Every single other person just poked their noses in getting involved but always hiding behind stupid names. I challenge all you bullies, liars and trolls to show yourselves and I challenge admin to produce every message to and fro so everyone can see this character assassination. This is a dangerous site totally full of fraudsters and liars, may you all rot in hell. You know who you are. Micheal and Lezzers I certainly do not include either of you even though Lezzers got the wrong end of the stick completely.
Trust Pilot DO NOT DARE take this post down as I swear on my dear mums grave every single word is the truth. Let BHF or/and Health Unlocked produce all the correspondence from last night. That Helen said I repeat " no good to anyone let's shut him down guys" It was easier to shut me down rather than have to sift through 89-100 messages from 12-15 trolls . So shut me down they did. 5 minutes if dishonest work but really what was needed was about 6 hours if honest work sifting through every lying message that was sent to me. No doubt they will try to respond by more lying. We are not interested in your lies bring out the real evidence which was those messages over a 15 hour period.
Thank you for your time everyone.
Thank you

Peter Fraser

June 11, 2021
Unprompted review
HealthUnlocked logo

Reply from HealthUnlocked

Hi Peter,

Thanks for reaching out. Please be assured, HealthUnlocked does not tolerate bullying of any kind. We want to ensure everyone feels safe posting and commenting in our communities. So that we can investigate this further for you, please reach out to our support team at support@healthunlocked.com

Thanks,

The HealthUnlocked Team

Rated 5 out of 5 stars

A world of kindness

All of the people on various problems I have are wonderfully supportive. It's quite amazing for me to be in contact with so many people from near and far. It is difficult when you are alone during this dreadful time to be able to get so much kindness from complete strangers.

August 28, 2020
Unprompted review
HealthUnlocked logo

Reply from HealthUnlocked

We are glad to hear the platform has brought you support on your health journey. Thank you for taking the time to leave a review.

Rated 1 out of 5 stars

It could be very good if it were operated in a more professional manner!

I was a member on FMAUK for quite a while, I did get reported for things occasionally due to my sense of humour and upbeat attitude to things; I didn’t choose to moan and groan about things all of the time, I chose to be positive. It has always been my belief that self pity and negativity go hand in hand with feeling worse than you actually are; try it and see!!!
When Corvid 19 arrived a new section was introduced for support of people having a hard time of things so I thought that it would be a great idea to try to spread some of my positivity there too. Big mistake, there were people including Admin on there who I suspect didn’t take kindly to my attitude. I started having posts removed without explanation and prior warning, occasionally I could agree that the subject was controversial and could result in discussion that was not fitting, but that was not my intention. I was openly attacked by some people being very critical of my posts because they didn’t agree with them, discussion is fine but needs to be presented with facts not just personal opinions! Then I was openly accused of being racist by a member of Admin because I made the comment that “Black lives matter” was politically motivated and was racially biased, which by definition of the terminology is true. I suggest that it should have been “Black lives matter too” or similar. From this point on things went rapidly downhill, I was goaded into things that did me no favours because certain individuals were aware of my views and saw it fit to get me into a position where I was open to criticism by the HU team. One particular Admin member had a vested interest of my removal from HU because she behaved in an unprofessional manner towards me off forums by wanting to friend me on Facebook, I reluctantly accepted, big mistake, she pestered me consistently for several weeks to the point where my wife wanted to know what was going on!!! I blocked her and reported the situation but it was ignored even though I had screenshots of incriminating conversations. In the end I was removed from HU for reasons that were arguably fabricated for the purpose, including saying that a friend who wanted to find me (as we had lost touch) was in fact myself with more than one identity!!!
In the end the whole thing has really done me a favour, I have considerably less stress now, have gotten off Pharma drugs for my Fibromyalgia and am living a much better life away from all of that negativity. All as I can say to any prospective client be very cautious about what you say and do, if it doesn’t fit in with Admins ethos you’re going to have a bumpy ride!!!
Edit post HU reply:
HU’s reply is typical of what I expected, ‘thorough investigation’, yes of the facts that Admin wanted them to see - I was informed by a friend who is still a member that a high proportion of incriminating posts made by admin and their friends mysteriously vanished plus some of my very positive posts also vanished including those made to someone who was very special to me; she was nearing the end of her life due to Cancer and I was cut off from the community during my attempt to say goodbye to her as I was aware at that time that I may be removed and her life was drawing to its end; I shall leave it to your own opinions as regards my thoughts about that!!!
I want to make it clear that my axe to grind is not with the HU team, they could only work and reach conclusions with the information they were given, my axe to grind is with a particular group of Admin who didn’t like my ethos and views.

August 18, 2020
Unprompted review
HealthUnlocked logo

Reply from HealthUnlocked

Hello Darrel Williams,

It is really disappointing to hear that your engagement on the site has caused you stress, and we apologise that this has not been a beneficial experience for you.

The HealthUnlocked team is clear that our highest priority is to ensure the safety of all members in all our communities. The administrators of the communities are well versed in the appropriate actions that need to be taken in accordance with our terms of use and community guidelines.

We can assure you that we have taken care to look into this case in great detail. We have used a wide range of resources to ensure safety and privacy is maintained and that the community is supportive to all members and is always fully compliant with our guidelines.

The HealthUnlocked team is always available to answer further questions, receive feedback or provide more information regarding the moderation cases mentioned above at support@healthunlocked.com.

The HealthUnlocked Team

Rated 5 out of 5 stars

Totally brilliant site

I have used this site for information about A/Fib and found it very informative, supportive and useful. So pleased I found it.

June 29, 2020
Unprompted review
HealthUnlocked logo

Reply from HealthUnlocked

Hi evalipman,

We're so pleased that you are part of our social network for health! Comments like yours empower us to keep on going.

Warm regards,
HealthUnlocked Team

Rated 5 out of 5 stars

Thank you for all the encouragement and…

Thank you for all the encouragement and advice I get from other folk suffering from RA. It means I am not alone suffering this disease. Carol.

June 21, 2020
Unprompted review
HealthUnlocked logo

Reply from HealthUnlocked

Hi Carol,

Thank YOU for being part of our platform. We’re so pleased to hear that you find meaningful connections with other people suffering from RA.

Warm regards,
HealthUnlocked Team

Rated 5 out of 5 stars

Supportive, informative, encouraging & inspiring

I love this site & the forums on it. I was directed to it by the hospital. I've found it to be incredibly interesting & informative. Also, absolutely wonderful for general wellbeing and positivity. There is something for everyone whether you're depressed, seeking information on diagnoses, treatments, weightless, mental health, different healthy lifestyle hints... it's all here. Add to all this the fantastic admins & their inspiring and encouraging messages.. plus all the members who are just like you.. I wish I'd known about this site years ago, it is transformative!
Thank you to all who dedicate their time & efforts in managing it & in keeping it going.

March 5, 2020
Unprompted review
HealthUnlocked logo

Reply from HealthUnlocked

Hi Jennie,

Thanks for leaving a review. We’re glad that you’ve found HealthUnlocked to be informative, and that you've found like-minded people in the communities to help and support you on your health journey.

You might also be interested to know that 48% of our members said that they have better interactions with their GP's after joining HealthUnlocked, because they're able to describe their symptoms more clearly. Thank you for being part of HealthUnlocked.

Warm regards,
HealthUnlocked Team

Rated 5 out of 5 stars

So grateful for this site

So grateful for this site. Great information is shared - very helpful.

February 12, 2020
Unprompted review
HealthUnlocked logo

Reply from HealthUnlocked

Hi Sharon,

Thanks for leaving a review; we’re so pleased to hear that you find the information shared on HealthUnlocked to be helpful. Happy to have you as a member.

Warm regards,
HealthUnlocked Team

Rated 5 out of 5 stars

loneliness and likelihood's

It’s not lonely when there’s like minded and fellow sufferers who know what your going through. It’s lonely very lonely to have a diagnosis and suffer from so much but at least here we get to know what we are all dealing with. What this illness actually is and support and walk hand in hand together.

February 12, 2020
Unprompted review
HealthUnlocked logo

Reply from HealthUnlocked

Hi Lynn,
Thanks for leaving a review. We’re glad that you’ve found like-minded people on HealthUnlocked communities to help and support you on your health journey. This is a big part of our mission, and what we strive for every single day.

All the best of health to you,
HealthUnlocked Team

Rated 4 out of 5 stars

HU is limited as you cannot upload a…

HU is limited as you cannot upload a picture in a reply, and you cannot see who as "liked" your posts and replies.

February 12, 2020
Unprompted review
HealthUnlocked logo

Reply from HealthUnlocked

Hi Richard,

Thanks for leaving a review of your experience - your insight helps us to keep improving. We are happy to announce that you are now able to post pictures in your replies! I hope you enjoy this new feature.

Warm regards,
HealthUnlocked Team

Rated 5 out of 5 stars

this is a great site for any…

this is a great site for any information about similar diagnosis regarding lung cancer, even though there's so many different types and different treatments, you'll find someone going through similar diagnosis, treatment, side effects and we try and spread being positive, hoping for a successful outcome for all, all supporting each other, a very approachable site, I love it 😊👍❤👊

February 12, 2020
Unprompted review
HealthUnlocked logo

Reply from HealthUnlocked

Hi David,

Thanks for leaving a review. We’re glad that you’ve found like-minded people with similar health experiences as you on HealthUnlocked - to help and support you on your health journey. Thank you for being part of the platform, and for sharing your positive experience.

All the best of health to you,
HealthUnlocked Team

Rated 4 out of 5 stars

This is a place were u realise that u…how helpful do u find this site.

This is a place were u realise that u ain't going daft these pains and disorders can exist. Speaking to people with the same problems can through light on ur symptoms. Just wish more GP's would read it and gain more info on these type of problems.

February 12, 2020
Unprompted review
HealthUnlocked logo

Reply from HealthUnlocked

Hi Jeffrey,

Thanks for leaving a review. We’re glad that you’ve found like-minded people on HealthUnlocked communities to help and support you on your health journey. You're right - speaking to others can help you describe your symptoms to your GP.

You might also be interested to know that 48% of our members said that they have better interactions with their GP's after joining HealthUnlocked, because they're able to describe their symptoms more clearly. Thank you for being part of HealthUnlocked.

Warm regards,
HealthUnlocked Team

Rated 5 out of 5 stars

So much info from real suffering people…

So much info from real suffering people on so many things

February 12, 2020
Unprompted review
HealthUnlocked logo

Reply from HealthUnlocked

Hi Mrs Teresa,

Thanks for leaving a review. We’re glad that you’ve found like-minded people on HealthUnlocked communities to help and support you on your health journey. This is a big part of our mission, and what we strive for every single day.

All the best of health to you,
HealthUnlocked Team

Rated 5 out of 5 stars

Absolutely wonderful.

Absolutely wonderful, couldn’t be without out this brilliant and so helpful forum.

February 12, 2020
Unprompted review
HealthUnlocked logo

Reply from HealthUnlocked

Hi Jacqueline,

Thanks for leaving a review. We’re so pleased to hear that you find the information shared on HealthUnlocked to be helpful. Happy to have you as a member.


Warm regards,
HealthUnlocked Team

Rated 5 out of 5 stars

A Daily Read

I have found this forum extremely informative, helpful and reassuring. I read it every day including the relevant extra reports.

February 12, 2020
Unprompted review
HealthUnlocked logo

Reply from HealthUnlocked

Hi Mrs Turner,

Thanks for leaving a review. We’re so pleased to hear that you find the community forums to be informative on HealthUnlocked. Happy to have you as a member.

Warm regards,
HealthUnlocked Team

Rated 5 out of 5 stars

savior on my darkest days

I don’t know where I would be without this site. I am so grateful and in awe of their support and impartial advice HEALTH UNLOCKED have been my savior on my darkest and most painful days where I felt I didn’t have anyone to turn to

February 12, 2020
Unprompted review
HealthUnlocked logo

Reply from HealthUnlocked

Hi Linda,

Thanks for leaving a review. We’re glad that you’ve found support and impartial advice on HealthUnlocked communities, to help and support you on your health journey - and especially that you've found people to talk to when you've felt alone. This is a big part of our mission, and what we strive for every single day.

All the best of health to you,
HealthUnlocked Team

Rated 5 out of 5 stars

A good forum for fellow sufferers.

February 12, 2020
Unprompted review
HealthUnlocked logo

Reply from HealthUnlocked

Hi Beth,

Thanks for leaving a review. We’re glad that you’ve had a positive experience on the forums on HealthUnlocked. Happy to have you as a member.

All the best of health to you,
HealthUnlocked Team

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