Healthy Paws Reviews 

241
TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

I used to recommend Healthy paws to everyone I knew that had an animal BUT THAT NOW HAS CHANGED. I understand premiums will go up with aging animals and I was ok with that and expected it. NOW... See more

Rated 5 out of 5 stars

Super efficient claims process, and kind, caring staff. I had my reimbursement before my credit card bill was due. I wish all insurances were this straight forward, and I wish all customer service w... See more

Rated 5 out of 5 stars

Healthy Paws has been there for our German Shepherd Lacey, whenever she has faced medical challenges. She had to have emergency surgery in 2023, and another emergency surgery in 2024. It was a blessin... See more

Rated 5 out of 5 stars

our staffy has allergies and we were looking at different foods and saw Healthy Paws on Amazon. After a few weeks of using we noticed a big change in his coat and scratching 😊 we now order straight f... See more

Company details

  1. Animal Feed Store

Information provided by various external sources

Healthy Paws was founded ten years ago with one aim in mind - to provide a more natural, hypoallergenic diet for dogs using only the finest natural ingredients. You will not find any by-products, animal derivatives, artificial colourings, preservatives and additives in any of our recipes; each ingredient has been carefully selected to provide particular nutritional benefit for the dog.


Contact info

3.8

Great

TrustScore 4 out of 5

241 reviews

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No recent history of asking for reviews

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3.8

All reviews

(241)

11 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Our Smokey and Debo both senior dogs…

Our Smokey and Debo both senior dogs were diagnosed with cancer. We are so grateful that we signed up for pet insurance prior to this diagnosis as it was the only way we can afford their treatments. Having Healthy Paws made this decision easier for us. No questions asked with claims submitted. Reimbursements come in fast. They will check in on your pets too - great customer service. Being a Realtor in the area, I always recommend this Pet Insurance to all my friends, family, and clients. Just like us and our homes, we also need to ensure our four-legged family members are insured.

July 4, 2024
Unprompted review
Rated 5 out of 5 stars

Great product

Great product, fair price. Never needed to speak to customer services and wish discount codes were not a thing - as long as this food is good quality at a fair price and easy on my whippets tummies I will continue to buy.

January 5, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent company

Recently, one of my dogs tore her left acl, then 3 months later, she tore her right. Healthy Paws reimbursed us 80% of the cost for each. They also have reimbursed us for medications that are used for her pain. Having them has given us piece of mind. They even checked in with us to see how she was doing.

July 31, 2023
Unprompted review
Healthy Paws logo

Reply from Healthy Paws

Hello, seems like you have the wrong Healthy Paws! We sell Premium Dog Food.

Rated 3 out of 5 stars

Inconsistent quality

Our Labrador, Harvey, is 3 years old and we have used Healthy Paws since he was a puppy. We have been very satisfied with this product until recently. We have noticed with the last few 12kg bags we have received, the kibble has varied significantly in size, as though the smaller kibble has been over dried. Harvey really dislikes the smaller kibble. Unfortunately, due to this inconsistency we are switching brands. Some feedback regarding this would be helpful.

July 1, 2023
Unprompted review
Healthy Paws logo

Reply from Healthy Paws

Hello. I'm so sorry you have had this experience. This is very unusual and we have not received any other feedback regarding this matter. Thank you for your feedback.

Rated 5 out of 5 stars

Picky eater - Jackson

We have a 12 month old Jackapoo who is extremely picky about what food he eats. We switched to Healthy Paws this morning and he ate everything on his lick mat, here's hoping that this continues. Thank you to Global Pet foods in Rothesay, NB for advertising this on FB and for Healthy Paws for creating this food.

April 12, 2023
Unprompted review
Healthy Paws logo

Reply from Healthy Paws

Thank you for your review. We hope that Jackson continues to enjoy his Healthy Paws dinner :)

Rated 5 out of 5 stars

Wonderful!

Thank you so much for the lovely and competent service! My cat is very happy and enjoyed every single bite of her new food :)

March 21, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

I recently switched to Healthy Paws for my cat's food and I couldn't be happier with the experience. The company is truly brilliant, offering great prices and exceptional customer service. I appreciate how easy it was to find the right food for my cat on their website.

Most importantly, my cat loves the food and I've noticed a significant improvement in her health and energy levels since making the switch.

March 5, 2023
Unprompted review
Rated 5 out of 5 stars

Couldn't ask for more.

Super efficient claims process, and kind, caring staff. I had my reimbursement before my credit card bill was due. I wish all insurances were this straight forward, and I wish all customer service was this personable and humane. You really feel like you are talking to a person, not just an employee doing a job.

Having pet insurance means that when your pet needs expensive care you can afford to say yes. My dog will get to grow old, now, and will not die in excruciating pain from her cancer. This is worth every penny.

January 23, 2023
Unprompted review
Rated 5 out of 5 stars

Just brilliant

Brilliant company, great price, great customer service snd my dog loves his food. Can’t beat Healthy Paws.

February 6, 2023
Unprompted review

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