Beware of this being another company who claims to be headquartered in the US or somewhere else depending on where you're logging in from. Sent me one bottle with no batch or lot number from somewhere... See more
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Review summary
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If as people have said previously I could give a minus number of stars that’s more than they deserve Complete lack of customer care no response to emails nothing. The first delivery I had worked b... See more
Decided to buy a single bottle of collagen to try for my dog. What I didn't realise is that a tiny box was automatically ticked to sign up for a subscription. The next month they automatically took an... See more
I ordered this stuff it came gave it to my dog for a couple of days but it made her sick with diarrhoea, stopped immediately and forgot about it. 3 weeks later they tried to take money for another bo... See more
1.2
Bad
153 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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This company has ripped off an 81 year old man on a limited, fixed income who was trying to help in older dog get some relief.
This company has ripped off an 81 year old o
January 19, 2026
Unprompted review
SCAM COMPANY
SCAM COMPANY
As others have said... The website looks so real but it doesn't exist.. This company is fake. They won't email back. My order never came.. Sneaky subscription too. Requested a refund from my credit card company. Such a pain!!
January 1, 2026
Unprompted review
Poor Customer service
Poor Customer service
Do not Respond or read multi emails
Waited a long time for an order to arrive,
Came to late and had to find another product.
Many request for them to stand by the help they offer but no responce
January 10, 2026
Unprompted review
SCAM. DO NOT USE
SCAM!!!!!! The vet named on the website doesn’t exist, the reviews on the website don’t exist. It says 4.7 on Trustpilot when you ACTUALLY go onto Trustpilot you find 6 reviews saying it’s a scam! The website looks so legit, they even send you a confirmation email. I said it was fraud with the bank and lucky I got it all back. They even sent me a refund email. It looks legit but when you dig a little you run into brick walls! No info on company’s house. NO legit anything. Very very very clever and cunning tactics. Taking advantage of people that are already suffering with their poor pets. No contact info! They ask YOU to type in all of your details instead. SCAM SCAM SCAM.
January 2, 2026
Unprompted review
Claimed UK based on their website but…
Claimed UK based on their website but after ordering the item was then showing as coming through customs but no idea from where?! I've been trying to get my refund back since I realised this and I'm currently waiting for the chargeback through the bank. Emails I get are very sporadic ( only started getting a reply once I had started the process through the bank) and aren't actually offering me a full refund.
December 16, 2025
Unprompted review
Never received the product ordered
Never received the product ordered. Their customer service is the worst. After 2 weeks of email excuses, I have had to charge back on my credit card. Product ordered on 11/30/2025. Still haven't received it. if there was an option for a 0-star, I would have given it!!!
December 14, 2025
Unprompted review
This is a scam company.
I emailed this company to ask where they were based and which shipper they used. I received a lengthy reply from a gmail address which avoided both questions. It's now nearly two weeks since ordering and nothing has been received, with no progress showing on the 'tracking' information that only appears on their own website. I do not believe that this is a genuine company.
December 10, 2025
Unprompted review
Don’t believe this is a legit company
Don’t believe this is a legit company. Ordered weeks ago and still nothing. Apparently signed up to a subscription?! Can’t really find any reliable reviews either.
December 6, 2025
Unprompted review
I ordered 2 phials of Collagen for…
I ordered 2 phials of Collagen for dogs. When it arrived one phial was smashed to bits but when I tried to contact the firm by email for a replacement the reply was ‘mailbox unavailable’. Advertised on Facebook.
November 14, 2025
Unprompted review
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