Well incredible-made a same day appointment so easy to do, had wax in both ears treated them the same day but had to go back after 4 days re putting ear drops in. Just finished treatment today both ea... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It took forever for my husband’s scrip (#13 hearing aid batteries.) to arrive when I was told it would be delivered in a few days when I placed the order. When I questioned the time it was taking to... See more
Company replied
I had a very difficult time finding the proper wax guards for my Oticon hearing aid. I reached for help to Hear Care Direct, and received an extremely helpful personal answer from Jordan. That led to... See more
I had my earwax removed today, 12 November, at Atherstone Hearcare Direct. I was very pleased with the service, no discomfort and very relaxed. So happy to have my hearing back, would definitely rec... See more
Company details
Written by the company
Hear Care Direct provides top-quality hearing aid equipment, catering to the diverse needs of individuals, educational institutions, and businesses. Our mission is to enhance hearing health and improve the quality of life for people of all ages facing hearing challenges. With a steadfast commitment to excellence, we offer a wide range of hearing solutions that embody the latest technological advancements and are designed to meet the specific requirements of the user. Our selection of hearing aids is curated to ensure superior sound clarity, comfort, and durability. Recognizing that each hearing journey is unique, we prioritize providing personalized support to help find the best fit for every individual. Whether it's for personal use, aiding communication in educational settings, or enhancing interaction in the workplace, our products are designed to integrate seamlessly into any environment.
Contact info
United Kingdom
- sales@hearcaredirect.com
- hearcaredirect.com
4.3
Excellent
68 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hello
Hello, my recent purchase from year care direct was perfect. The parts were as advertised and new.
I could not be happier
John
December 20, 2024
Reply from Hearcaredirect
Hi John,
Thank you for the lovely review! That is very kind of you. I'm glad you are happy with your order.
Kind Regards
Well worth the wait
The part I ordered was shipped from England so it took 2 weeks to get it, but it was well worth the wait as I was able to save $100 over what it would have cost me to buy it from an audiologist. It was carefully packaged and works perfectly!
December 19, 2024
Reply from Hearcaredirect
Hello,
Thank you for your lovely review!
I'm ever so sorry it took 2 weeks, our courier had some issues that caused a few delays over the festive period, plus there were a few less working days due to the holidays - our expedited service arrives in 3-6 working days normally, so hopefully your next order can save you some money and also arrive quickly!
Kind Regards
it never arrived
December 19, 2024
Reply from Hearcaredirect
Hello,
Thank you for your review.
I would like to clear this issue up for you as I cannot see any prior emails from yourself. We would always recommend getting in touch with us via email first, as we will try our very best to sort any potential issues at hand. Of course, we would love to have the opportunity to do this before immediately receiving negative feedback.
Please note, you placed your order using our 'Standard Untracked (7-10 Working Days)' shipping option. As you ordered over the festive period, there were less working days than usual due to the holiday days falling on weekdays. Your order was dispatched on the 19th. The day you left your review was only the 5th full working day from dispatch, so its not that your product hadn't arrived, instead, the date the review was left was before your estimated delivery date.
We also offer an expedited service for anybody who needs their order in a rush. :)
Please feel free to send us an email should you have any further questions.
Kind Regards
My order number is 5536
My order number is 5536. I placed this order on December 18, 2024. The delivery dates have come and gone and I still do not have my order. My husband needs these domes for his hearing aids. Please where is my order?
December 19, 2024
Reply from Hearcaredirect
Hello,
Thank you for your review.
I would like to clear this issue up for you as I cannot see any prior emails from yourself. We would always recommend getting in touch with us via email first, as we will try our very best to sort any potential issues at hand. Of course, we would love to have the opportunity to do this before immediately receiving negative feedback.
Please note, you placed your order using our 'Standard Untracked (7-10 Working Days)' shipping option. As you ordered over the festive period, there were less working days than usual due to the holiday days falling on weekdays. Your order was dispatched on the 19th. The day you left your review was only the 5th full working day from dispatch, so it was before your estimated delivery date.
We also offer an expedited service for anybody who needs their order in a rush. :)
Please feel free to send us an email should you have any further questions.
Kind Regards
Excellent communication
Excellent communication; Swift delivery with excellent tracking; Great product; Very reasonable price.
November 18, 2024
Was told the wax guards would fit my…
Was told the wax guards would fit my hearing aid. I was not sent the correct ones.
Update, their CS team did reach back out to me and I was given a full refund.
November 18, 2024
I got what I needed quickly.
November 19, 2024
First order seems like forever then had…
First order seems like forever then had to order again cause I order the left and I need the right...but second order came alot faster then the first order. So good to hear again!
October 22, 2024
Great Products at wonderful prices…
Great Products at wonderful prices along with Great Service!! Fast shipping!! Good range of products, I will definitely be back!!
October 22, 2024
Unprompted review
The widex domes tulip/L were comfortable and have provided good coverage.
I was pleased with the product when it was received. For some reason, I was unaware that the company was out of the country, but they did a fantastic job of keeping me abreast of shipping, timing, and delivery, for which I thank you.
September 19, 2024
I was very satisfied with the product
I was very satisfied with the product. It was exactly what I needed. Now I can hear better.
September 19, 2024
very fast delivery
September 19, 2024
Because it all went well.
September 17, 2024
The product is exactly as advertised…Great Service
The product is exactly as advertised and when I contacted this company re: details about delivery, they responded promptly and with utmost courtesy and professionalism! I’m very satisfied with this company.
September 21, 2024
Unprompted review
I paid for 3-6 day delivery
I paid for 3-6 day delivery. Shipping notice was near end of that time. Very surprised to learn the shipment is coming from the UK. Still no delivery 16 days later.
September 16, 2024
Unprompted review
they would not fit on the starkey
August 21, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.