Well incredible-made a same day appointment so easy to do, had wax in both ears treated them the same day but had to go back after 4 days re putting ear drops in. Just finished treatment today both ea... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It took forever for my husband’s scrip (#13 hearing aid batteries.) to arrive when I was told it would be delivered in a few days when I placed the order. When I questioned the time it was taking to... See more
Company replied
I had a very difficult time finding the proper wax guards for my Oticon hearing aid. I reached for help to Hear Care Direct, and received an extremely helpful personal answer from Jordan. That led to... See more
I had my earwax removed today, 12 November, at Atherstone Hearcare Direct. I was very pleased with the service, no discomfort and very relaxed. So happy to have my hearing back, would definitely rec... See more
Company details
Written by the company
Hear Care Direct provides top-quality hearing aid equipment, catering to the diverse needs of individuals, educational institutions, and businesses. Our mission is to enhance hearing health and improve the quality of life for people of all ages facing hearing challenges. With a steadfast commitment to excellence, we offer a wide range of hearing solutions that embody the latest technological advancements and are designed to meet the specific requirements of the user. Our selection of hearing aids is curated to ensure superior sound clarity, comfort, and durability. Recognizing that each hearing journey is unique, we prioritize providing personalized support to help find the best fit for every individual. Whether it's for personal use, aiding communication in educational settings, or enhancing interaction in the workplace, our products are designed to integrate seamlessly into any environment.
Contact info
United Kingdom
- sales@hearcaredirect.com
- hearcaredirect.com
4.3
Excellent
68 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast service
May 3, 2024
Got a good price on my charger and had…
Got a good price on my charger and had my questions answered straight away. Took over a week to arrive, but then it stated up to 10 working days and I didn't need it quickly, so no issue. Good comms throughout!
May 18, 2024
Unprompted review
Delivery took 3 weeks!
Delivery took 3 weeks!
I emailed several times in questioning and no response!
May 8, 2024
Reply from Hearcaredirect
Hi Marco,
I’m sorry to hear you’re still waiting for your order. Unfortunately when you ordered we had just sold the last Oticon domes, we normally have a 1 day turn around time to get these domes to us from the supplier, however Oticon had some delays in getting our order to us causing us a bit of a backup in our Oticon orders.
I tried to reach you via the email address you used when placing the order on the 7th, 15th & 16th of May to offer you compensation for the delays in your order and also keeping you updated along the way.
If you could check your inbox and junk email for these emails or reach out to us again I would love to talk to you and see how we can make it right.
Kind regards,
Jack
After being let down by a big brand…
After being let down by a big brand chain (not going to name but you’d know them) I decided to try my luck online. Honestly I don’t usually write reviews but after the service I received from Jack at customer support I wanted to. I initially reached out for help as I was having trouble with my hearing aid. I wasn’t sure if it was the hearing aid or the charger. However within a few minutes Jack had diagnosed the issue and advised the right replacement part. Which I received in no time. Brilliant help, brilliant service. Thankyou Jack.
March 27, 2024
Unprompted review
Great product and outstanding service…
Great product and outstanding service with fast delivery
April 1, 2024
Quick and easy, fast delivery
Ordered from here for a relative, order arrived quickly and was well packaged. I Will be using them again in the future.
April 10, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.