HearingNow Reviews 526

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the staff's professionalism, knowledge, and caring approach. Many people appreciate the personalized attention and the time taken to explain procedures and product features, making them feel comfortable and well-informed. The products are frequently described as excellent, with consumers noting significant improvements in hearing performance and competitive pricing compared to other providers. Some people were dissatisfied with the level of care received during a procedure, mentioning that their pain and sensitivities were not adequately acknowledged. However, the general sentiment remains highly positive, with many customers recommending the company for its outstanding service and value.

What people talk about most

Service

Clients share positive opinions on service, consistently praising the professional, friendly, and highly... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the staff's professionalism,... See more

Product

Customers had positive experiences with product. Many reviewers expressed satisfaction with their new hearing... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the exceptional... See more

Price

Consumers find price to be positive, often highlighting the significant savings compared to other providers.... See more

Based on these reviews

Rated 5 out of 5 stars

Visited to get a hearing test and then have my own aids reprogrammed accordingly. Karoosh Nejad is very efficient and clearly knows what he is doing. My hearing aids are now so much better, greatly im... See more

Company replied

Rated 5 out of 5 stars

It’s a one person setup . Having said that Nejad is extremely knowledgeable and patient in answering queries . He is a user himself so his knowledge is first hand . Would highly recommend

Company replied

Rated 5 out of 5 stars

We recently saw Koorosh Nejad for a quick microsuction appointment for my daughter, and I couldn’t recommend him more highly. He was kind, professional and reassuring throughout. The whole process... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from start to finish! I sent second hand hearing aids, with my NHS audiology test, for reprogramming. They were returned, cleaned, serviced and programmed to my prescription with... See more

Company replied


Company details

  1. Audiologist

Written by the company

Premium hearing aids and personalised hearing care.


Contact info

4.9

Excellent

TrustScore 5 out of 5

526 reviews

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Rated 3 out of 5 stars

Ok but...

Koorosh Nejad is a nice man, he did a good job with microsuction, but did not provide particularly caring service, given my hypersensitivity to pain, neurodivergence, and experience of childhood ear trauma. He thought it was OK to shame me, saying kids handle it better than me. Every person's experience is different, so being told my right ear was not hurting when it was, felt wrong.

September 1, 2025
Unprompted review
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Reply from HearingNow

Hi Cheryl, we are so sorry to hear about your experience. We apologise for any inconvenience.

Rated 5 out of 5 stars

Best price and best delivery

Ordered on Friday delivered following Thursday, others quoting two weeks.
An online appointment that morning to fine tune. So far very happy with all aspects.

August 28, 2025
Unprompted review
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Reply from HearingNow

Dear David, many thanks for your 5-star rating for our hearing care services with HearingNow. Glad to hear that you are satisfied with Phonak Infinio Sphere hearing aids. Please do not hesitate to get in touch if you need any support. Koorosh

Rated 5 out of 5 stars

Clean ears!

Koorosh is very knowledgeable and explained everything very clearly. He is also lovely and calm, he didn’t rush and was very careful, so although having my ears microsuctioned felt a bit weird, it wasn’t uncomfortable. It took a couple of visits to get them completely cleared (both included in the price).

August 7, 2025
Unprompted review
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Reply from HearingNow

Hi Caroline, thank you so much for such lovely feedback and the 5-star rating of our ear calnic in Dulwich. Koorosh

Rated 5 out of 5 stars

Good Service at Good Prices

Excellent care and service from Mr. Kooresh of Hidden Hearing. I did not feel rushed and I appreciated the time taken to explain the various features of the hearing aids. The fitting of the aids when they arrived went smoothly. The level of technology available to people with hearing loss is really impressive and I am glad I choose Hearing Now for my new hearing aids.

July 31, 2025
Unprompted review
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Reply from HearingNow

Dear Peter, thank you so much for your kind feedback.

Rated 5 out of 5 stars

Koorosh did a great job identifying a…

Koorosh did a great job identifying a new solution for me. He was super responsive, knowlegable and helpful throughout including with remote follow ups (being based in France). I would highly recommend his services.

July 24, 2025
Unprompted review
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Reply from HearingNow

Dear Antony, thank you so much for your kind feedback. Please get in touch if you need any support with your new hearing aid. Koorosh

Rated 5 out of 5 stars

The process of booking an appointment…

The process of booking an appointment with Karoosh was so easy and he unblocked my ears quickly and efficiently whilst the chaos of 3 children happened around us. Thankyou Karoosh!

August 6, 2025
Unprompted review
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Reply from HearingNow

Dear Hannah, thanks for your kind feedback.

Rated 5 out of 5 stars

Professional

Professional, explained the process and took time to reassure.

August 7, 2025
Unprompted review
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Reply from HearingNow

Many thanks for your kind feedback.

Rated 5 out of 5 stars

Koorosh quickly sorted out the problems…

Koorosh quickly sorted out the problems I had been having with my hearing aids, reprogrammed them to take account of changes in my hearing, and sent me away happy. Always a pleasure visiting this audiologist!

August 6, 2025
Unprompted review
HearingNow logo

Reply from HearingNow

Dear Ian, thank you so much for such lovely feedback and thanks for the 5-star rating for our repair and reprogramming services of hearing aids in London. Please keep safe and let us know if you need any support. Best, Koorosh

Rated 5 out of 5 stars

Fabulous!!

August 8, 2025
Unprompted review
HearingNow logo

Reply from HearingNow

Thank you for your 5-star rating and feedback about our hearing care services in London.

Rated 5 out of 5 stars

Koorosh Nejad Was fantastic with me

Koorosh Nejad Was fantastic with me, took time to explain exactly what was happening and was professional, courteous and extremely knowledgeable
I would totally recommend him and I’ll be returning again

July 5, 2025
Unprompted review
HearingNow logo

Reply from HearingNow

Dear Martin, thank you for your lovely 5-star rating on Trustpilot for HearingNow and our hearing care services. Keep safe, and please do not hesitate to get in touch if you need any support with your hearing care. Koorosh

Rated 5 out of 5 stars

Amazing service

We cannot thank this highly skilled and kind man enough.

August 1, 2025
Unprompted review
HearingNow logo

Reply from HearingNow

Hi Sally, many thanks for your lovely feedback. Please get in touch if you need any support. Koorosh

Rated 5 out of 5 stars

Highly recommend

First, the hearing aids here are much more affordable compared to other places.

Nejad is incredibly friendly, knowledgeable, and has a warm, bubbly personality, I felt completely confident in his expertise.

July 11, 2025
Unprompted review
HearingNow logo

Reply from HearingNow

Hi Ahmed, thanks a million for your lovely 5-star rating. I hope that you are enjoying your Widex Allure hearing aids. Best regards and let me know if you need any support. Koorosh

Rated 5 out of 5 stars

Koorosh did a great job setting up my…

Koorosh did a great job setting up my new Phonak Spheres. I am still getting to know them but so far very good.

July 30, 2025
Unprompted review
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Reply from HearingNow

Dear Mr Sheppard, many thanks for your feedback. I am delighted to hear that you enjoy your Phonak Infinio Sphere hearing aids and like how they work and sound. Please do not hesitate to connect if you need any support. Koorosh

Rated 5 out of 5 stars

Earwax Microsuction

I had earwax microsuction on both ears at the Dulwich clinic. Koorosh performed the process very thoroughly and gently and clearly explained the intricacies of my ear anatomy afterwards.

July 24, 2025
Unprompted review
HearingNow logo

Reply from HearingNow

Hi there, and thanks a million for your warm feedback, it helps us to do more and better.

Rated 5 out of 5 stars

Brilliant, Kind and Utterly Professional

We recently saw Koorosh Nejad for a quick microsuction appointment for my daughter, and I couldn’t recommend him more highly. He was kind, professional and reassuring throughout. The whole process took just a few minutes and was completely painless. My daughter came out smiling and feeling "good as gold" in her own words.

Koorosh, clearly knows exactly what he's doing, and the experience was smooth, efficient and pleasantly calm from start to finish. Thank you again, we’ll definitely be back if needed, and I’d happily recommend him to anyone.

July 29, 2025
Unprompted review
HearingNow logo

Reply from HearingNow

Dear Maria, I am thrilled by your 5-star rating of our hearing care services in SE London. Please do not hesitate to contact us if you need any support. Koorosh

Rated 5 out of 5 stars

Great, efficient, friendly service

Kooroosh was super efficient, friendly and it’s such a relief to have a fully functioning ear again (wax removal)! I was in and out of the building within about 10 minutes including brief waiting time.

July 22, 2025
Unprompted review
HearingNow logo

Reply from HearingNow

Hi there, thank you so much for your 5-star rating for our hearing care and hearing aids in SE London. Best, Koorosh

Rated 5 out of 5 stars

Highly recommended

Great choice of hearing aids at a very competitive price. Koorosh is extremely knowledgeable and patient and helped me select the right product. Highly recommended

July 22, 2025
Unprompted review
HearingNow logo

Reply from HearingNow

HI Dominic, I am glad that you are happy with the test and consultation for your new hearing aids. Please let us know if you need any help. All the best, Koorosh

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