Very good first time service. Friendly reassuring staff. Allowed me to come back twice as required stronger drops to assist wax removal at no extra cost. Highly recommended.
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Hearing Wales were so friendly, welcoming and professional. They put me completely at ease during complex hearing tests. Everything was explained in detail before, and as it was happening. I was gi... See more
I had a fantastic experience with Hearing Wales. The team were incredibly caring, understanding, and patient throughout my visit. They took the time to explain everything clearly and made sure I fel... See more
Where do is start! What a team, they try so hard to help. We have been with Hesring Wales for many years, since being misled by Boots Audiology. Nichola, the office receptions at Cardiff is a joy to s... See more
Company details
Written by the company
HEARING WALES is an Independent Private Hearing Care Business, offering unparalleled hearing care & the best hearing systems available to clients throughout the whole of Wales, both in our clinics, branches and in your own home. We offer all aspects of hearing care including all leading brands of digital hearing aids, hearing protection, ear wax removal and free hearing tests. We are the only Hearing Centre in Wales to be awarded the Phonak 5 Star Centre status in recognition of the superior service that we offer. We are very proud of our unparalleled service and offer comprehensive aftercare for the lifetime of your hearing system.
Contact info
161 Pantbach Road, CF14 1TZ, Cardiff, Wales, United Kingdom
- 02922 679997
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Brilliant place to have ears cleaned.
First off plenty of parking right outside. Prompt service and very polite and professional. Great communication, and more importantly ears clear of wax. Thoroughly recommend, I will go no where else.
The staff were very helpful my husband…
The staff were very helpful my husband had a hearing test which went well. I had a problem with my right ear the Audiologist was very helpful, she suggested went to a pharmacy. I went to Andrew Hales pharmacy on St Isan Road, they were very helpful and gave me a spray which will get rid of the infection.
A friendly place
A friendly, professional and efficient process.
Just what's needed.
Friendly and professional
Receptionist was welcoming and made me feel at ease as was the audiologist who explained everything thoroughly and very professionally.
Excellent service!
I was referred to Hearing Wales last year and they have proved to be excellent. Their audiologists are friendly and knowledgable and made having my aids fitted an easy and pleasant experience. Special mention goes to Nicola on reception who is always so friendly and helpful, she recently fitted me in at very short notice twice when I needed some support and sorted out the problems. She is so accommodating and has a lovely personality which is vital in a customer care environment.
Nice friendly welcome and reception…
Nice friendly welcome and reception area comfortable and always a lovely pleasant smell. My condition was dealt with very professionally and i'm very happy with the outcome, my hearing has improved greatly since having the treatment.
Simply Awesome with professional diagnosis
Where do is start! What a team, they try so hard to help. We have been with Hesring Wales for many years, since being misled by Boots Audiology. Nichola, the office receptions at Cardiff is a joy to speak too and try’s her best to fit us in! The audiologists are equally helpful and extremely skilled and are happy to persevere until they reach perfection with our hearing aids. We have recommended many friends to use Hearing Wales and they too concur with our recommendations! Unlike other outlets if you don’t need aids, they don’t try to sell them to you!
First class experience.
On entering the premises I was met with a smile and warm welcome. My hearing test was well explained both before and during the process, with all of my questions answered leaving me better informed and feeling at ease. Sophia then explained the test results and options with absolutely no pressure to purchase.
Two weeks in now for my follow up appointment, and I can honestly say that my new hearing aids have significantly improved my hearing loss. Again the questions that I had about the set up of the aids were confidently dealt with and a second follow up appointment made to ensure all was going well.
The service is prompt and efficient
The service is prompt and efficient. Nichola is always very friendly and helpful. Sophia was very professional and gave good advice. She cleared my ear-wax build-up with a light touch and no fuss. I recommend Hearing Wales (Cardiff Branch). David Graham
Complete professional service with both…
Complete professional service with both receptionist and Audiologist very pleasant and knowledgeable.
Staff are very efficient and helpful
Staff are very efficient and helpful.
The location is convenient to get to and parking is usually easy.
Excellent
I found Hearing Wales to be very welcoming and professional. Everything was clearly explained before and after the tests. Excellent service and would use again.Recommended!
A very friendly and professional service
A very friendly and professional service. Nice people and sorted my ear wax out in a few minutes
Professional and friendly service
Sophia (the audiologist) explained the process really clearly and was very considerate. Also, she was a good laugh which was an added benefit. Didn't have a chance to chat to Nicola (the receptionist) much but remember her as super nice.
Friendly staff
Friendly staff. Had both ears cleared of wax. The process was clearly explained, with advice on future care provided.
Very professional
Very modern clinic. Very professional. Competitively priced. Easy to talk to and I can now hear more clearly.
Very professional
Very professional, my hearing was fine but I needed a little bit of wax removed.
Done without fuss.
Professional and friendly
Thank you Nichola and Sophia, it's wonderful to be able to hear clearly again. I had microsuction for the first time and I was a little anxious but it was quick and exactly as it was explained.
Helpful, friendly and professional
Very helpful receptionist and excellent service from Tom. So reassuring to have this service in my locality.
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