Hearing Wales - Cardiff Reviews 43

First off plenty of parking right outside. Prompt service and very polite and professional. Great communication, and more importantly ears clear of wax. Thoroughly recommend, I will go no where else.

The staff were very helpful my husband had a hearing test which went well. I had a problem with my right ear the Audiologist was very helpful, she suggested went to a pharmacy. I went to Andrew Hales pharmacy on St Isan Road, they were very helpful and gave me a spray which will get rid of the infection.

A friendly, professional and efficient process.

Just what's needed.

Receptionist was welcoming and made me feel at ease as was the audiologist who explained everything thoroughly and very professionally.

Extremely helpful and I can recommend them

I was referred to Hearing Wales last year and they have proved to be excellent. Their audiologists are friendly and knowledgable and made having my aids fitted an easy and pleasant experience. Special mention goes to Nicola on reception who is always so friendly and helpful, she recently fitted me in at very short notice twice when I needed some support and sorted out the problems. She is so accommodating and has a lovely personality which is vital in a customer care environment.

Nice friendly welcome and reception area comfortable and always a lovely pleasant smell. My condition was dealt with very professionally and i'm very happy with the outcome, my hearing has improved greatly since having the treatment.

Where do is start! What a team, they try so hard to help. We have been with Hesring Wales for many years, since being misled by Boots Audiology. Nichola, the office receptions at Cardiff is a joy to speak too and try’s her best to fit us in! The audiologists are equally helpful and extremely skilled and are happy to persevere until they reach perfection with our hearing aids. We have recommended many friends to use Hearing Wales and they too concur with our recommendations! Unlike other outlets if you don’t need aids, they don’t try to sell them to you!

On entering the premises I was met with a smile and warm welcome. My hearing test was well explained both before and during the process, with all of my questions answered leaving me better informed and feeling at ease. Sophia then explained the test results and options with absolutely no pressure to purchase.
Two weeks in now for my follow up appointment, and I can honestly say that my new hearing aids have significantly improved my hearing loss. Again the questions that I had about the set up of the aids were confidently dealt with and a second follow up appointment made to ensure all was going well.

The service is prompt and efficient. Nichola is always very friendly and helpful. Sophia was very professional and gave good advice. She cleared my ear-wax build-up with a light touch and no fuss. I recommend Hearing Wales (Cardiff Branch). David Graham

Complete professional service with both receptionist and Audiologist very pleasant and knowledgeable.

Staff are very efficient and helpful.
The location is convenient to get to and parking is usually easy.

I found Hearing Wales to be very welcoming and professional. Everything was clearly explained before and after the tests. Excellent service and would use again.Recommended!

A very friendly and professional service. Nice people and sorted my ear wax out in a few minutes

Sophia (the audiologist) explained the process really clearly and was very considerate. Also, she was a good laugh which was an added benefit. Didn't have a chance to chat to Nicola (the receptionist) much but remember her as super nice.

Friendly staff. Had both ears cleared of wax. The process was clearly explained, with advice on future care provided.

Very modern clinic. Very professional. Competitively priced. Easy to talk to and I can now hear more clearly.

Very professional, my hearing was fine but I needed a little bit of wax removed.
Done without fuss.

Thank you Nichola and Sophia, it's wonderful to be able to hear clearly again. I had microsuction for the first time and I was a little anxious but it was quick and exactly as it was explained.

Very helpful receptionist and excellent service from Tom. So reassuring to have this service in my locality.