Heartbeat Chat Reviews 

I think it’s an outstanding platform—an all-in-one solution to run your community, online courses, and sell digital products.

I’ve been using it for three years now, and they’ve consistently rolled out new features and improvements. For example, they recently launched a new payment system that lets you create custom offers, multiple subscription tiers, time and quantity limits to build FOMO, and even fully built landing pages.

One feature I really appreciate is the automation system—for welcoming new members and handling cancellations. It allows you to win back customers with targeted offers or downgrade options. There are tons of features I’m not even mentioning, but these are the ones that stood out the most to me.

That said, there’s one missing piece I hope they add soon (it’s on the roadmap): the ability to leave comments directly on lessons within a course.

Finally, I’m honestly surprised when people mention poor support. Not only do they have an active user community, but they also run regular support and training sessions, and their team replies super quickly when you reach out. Just this week, I went through a really complex payment migration, and they handled everything—including extra work on my end they absolutely didn’t have to do.

I actually have a second community project in the works, and after looking at the market, there’s a good chance I’ll build that on Heartbeat too.

All in all, amazing software and an even better team.

Heartbeat is rich with features and consistently expanding, which initially made me excited about building my community using their platform. However, their customer support has been disappointing. Within the 14-day trial period, they proactively reached out to ask how things were going, and I responded in detail, expressing my concerns. They promised to get back to me within three hours, but it has now been approximately four days without any follow-up.

This lack of responsiveness, especially during the trial period when support should be at its best, raises significant concerns about how reliable their service would be once I'm a paying customer. Strong customer support is critical for anyone looking to establish and sustain an active community, and unfortunately, my experience so far doesn't inspire confidence.

I've been waiting for a response on my ticket for 21 days. 21 days!?

This company sends weekly emails about new features and why their platform is becoming better and better.

Why dont hire some more customer service representatives. This is straight up bad business ethics to treat existing customers that way.

Great platform, terrible customer service. You have to wait at least 5 days to get answers on issues which are revenue critical (ie customers not being able to login or signup so we lose money).

Heartbeat has really evolved into an amazing platform. The team behind it are very responsive and there are regular live workshops and ways to support Heartbeat community owners. The platform is really user-friendly and I think the app is more intuitive than most other community platforms. I wanted a platform where my courses, community and live events were all in one place. Heartbeat is perfect for that. Highly recommended.

Can you believe that when you don't continue with their paid plans, you cannot get access to the dashboard where you can remove/delete your account's connection to your Stripe payment account?
Something so important, and you cannot get to it. No reply when you contact them too.
Don't recommend. In fact, be very wary and careful with such products/providers.

I am surprised to read about others' experience with customer service because I have had an AMAZING experience with them. They ALWAYS reply to me and offer friendly solutions.

I have referred colleagues to join this platform and leave other LMS "all-in-ones" as well.

The platform is SO smooth and user-friendly. They've really thought things through to make the platform extremely capable while keeping it extremely easy.

I LOVE it and am excited to have finally found something that solves all of my needs and wants!

Thank you Heartbeat!

An ok app which needs a lot of refinement (which is fine because it is relatively new) BUT, the world's worst customer support. SOME emails get a reply, but often asking for screenshots to confirm clearly explained issues...then there will be no reply to the follow up message EVER! Many have complained about this, the team promised better support after bringing in a new customer service person, but nothing changed. Good management means anticipating service needs and even getting more support than anticipated. How would it be if you use this for your large community and then something goes wrong and yet there is no support to assist and your members leave in droves?

My original review for them was not good but they got back to me yesterday several times and so all is good now. I will revise my rating up now. They signed a lot of people on recently via APPSUMO so they are WAY behind. if you sign up with them you may experience a significant time delay on response. The software is very good though, lots of features and the owners enthusiastic. Give it a try but you will have to be VERY patient with support (one star off for this)

Still super new, but the founders have been amazingly awesome in onboarding. The apps work seamlessly across devices and I'm just having an amazing time that I felt compelled to come here and tell the world.

You still have to apply to start a community, but I have big hopes for it.