Heartboxscotland Reviews 510

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 106 reviews, reviewers overwhelmingly had a great experience with this company, often expressing joy and anticipation for their monthly deliveries. Customers consistently praise the high quality and uniqueness of the Scottish products, appreciating the thoughtful curation and variety in each box. The customer service is frequently highlighted as exceptional, with many people noting the fast, polite, and helpful responses. However, some customers occasionally experienced issues with product quality, such as items breaking after minimal use, or receiving damaged goods due to insufficient packaging. A few people also mentioned not receiving promised merchandise or experiencing missed deliveries.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing delight and satisfaction with the... See more

Quality

Customers consistently note positive experiences with quality, praising the outstanding and high-quality... See more

Subscription

Reviewers mention positive feedback about their subscription, with many expressing excitement and... See more

Customer service

People report positive experiences with customer service, consistently describing it as amazing, great, and... See more

Location

Customers had positive experiences with the location, expressing a strong affection for it. Reviewers enjoyed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It has always been my dream to travel to Scotland, so much so that I actually looked into moving there. Since neither have happened yet receiving my Heartbox each month makes me feel closer to that dr... See more

Company replied

Rated 5 out of 5 stars

Absolutely love receiving my box of Scottish items every month. The thought put into the boxes every month to create these boxes is amazing, the recipes sent are always delicious. Each month whe... See more

Company replied

Rated 5 out of 5 stars

Great products! Amazing customer service! Add-to-box items are wonderful! A surprise every month! Can't say enough good things about HeartBox!!!

Rated 5 out of 5 stars

All my transactions with Heartbox have been great. There are the occasional shipping issues, but that is beyond the control of Heartbox. I would suggest on something like the "treats of Scotland" to n... See more

Company replied


Company details

  1. Gift Shop

Written by the company

Whether you are a Scot who has wound up on sunnier shores or just a fan of Scottish culture and talent who wants to discover more of our nation’s finest gifts, our beautiful premium products will bring Scotland to YOU. Every month, we will deliver a Heartbox packed with a wide selection of high-quality gifts encapsulating Scotland’s proud heritage. You’ll be surprised and delighted by our selections, which will bring little pieces of Scotland to you, wherever you are – and for a while at least, bring your heart back home. A Scottish subscription box where you choose how regularly you would like to pay. LITTLE PIECES OF SCOTLAND TO YOUR DOOR - WHEREVER YOU ARE.


Contact info

4.8

Excellent

TrustScore 5 out of 5

510 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love all the products

I love all the products, as well as the option to order additional products each month! The communication is fantastic with notifying about shipping and order status!

April 11, 2025
Rated 5 out of 5 stars

Mother’s Day Joy

An absolutely amazing gift box of Scotland treats and treasures to make any Mom feel pampered and loved. The buttered chocolate was smooth and delicious, the candle smells wonderful, the oat scrub- fresh, the wooden heart- sweet, the tiny tweed crossbody great for a quick trip.

April 11, 2025
Rated 5 out of 5 stars

Always a good day when I open the…

Always a good day when I open the mailbox and see the familiar wrapping on the Heartbox! I love the surprise of opening the box and finding all the goodies hidden inside! I love the picture postcards from the last box, I’ve posted them where I can see them while I work! I wore the Edinburgh socks to the Scottish Country Dance group I’m in last night too! The booklet included in the box discusses all of the treasures and includes a recipe!

March 11, 2025
Rated 5 out of 5 stars

A year of boxes.

I have gotten this box for the last year and have loved every box except 1. That box was the whiskey themed box and it was simply because I don't drink. All the items in the box were lovely and made an awesome regift for a dear friend who loves the whiskey she was absolutely floored by the gift. Love that each box has a snack to try. A few boxes have had things like chapstick or a lotion in them, super high quality products.I think the only thing i would try to adjust and maybe i just dont know how to do it is picking the colors of the stuff. Like a got the blue and green tartan hat but my mittens in the next box were beige. I still wear them both but would have been cute to coordinate them together easier. You can tell that these boxes are curated with a lot of thought and love for Scotland.

March 11, 2025
Rated 5 out of 5 stars

Presents to myself!

Love receiving my Heartbox. With my ancestors being from Scotland and visiting this lovely country what a great present to myself. Would be nice to have some gluten free goodies included also as my husband always gets the goodies.

March 11, 2025
Rated 5 out of 5 stars

Heartboxer forever

Heartbox, the name says it all. I especially appreciate that the items are from local artisans, small shops and traditional businesses and tell the history and culture of this country. My only connection was a visit of 2 short days to Edinburgh, I wandered the streets day and night soaking in the atmosphere and I fell in love with the people there. So cordial despite being surrounded by a sea of tourists. I hope to return for a longer visit in the future.

March 19, 2025
Unprompted review
Rated 5 out of 5 stars

Tokens of Scotland

The items in the box were carefully chosen and wrapped. They are really beautiful as well.

February 12, 2025
Heartboxscotland logo

Reply from Heartboxscotland

Hi Cynthia

Thanks for taking the time to feedback and being part of our clan! It really does mean the world to us. We love sharing our wee country with our lovely subscribers all over the world.

Sending love from Scotland.

Gemma
The Heartbox Team 🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 3 out of 5 stars

I would rather x2 really good gifts…

I would rather x2 really good gifts then several “things “ that are really not very good, cheap and really touristy!!
I am Scottish and usually go over every second year-/- there are some beautiful gifts available ma de in Scotland
Thanks for trying 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇨🇦

January 13, 2025
Heartboxscotland logo

Reply from Heartboxscotland

Thank you so much for taking the time to share your feedback – we truly appreciate it. 💙

We completely understand that everyone's tastes are different, and we’re sorry to hear that this box didn’t quite exceed your expectations. Our aim is always to deliver a thoughtful selection of Scottish-made items that bring a wee bit of Scotland to our customers around the world.

That said, we really value your perspective as someone who knows and loves Scotland. Your comments help us continue to improve and refine what we offer – and we’ll certainly keep your thoughts in mind for future boxes.

Thank you again for giving us a try and supporting a small family-run business.

Gemma
The Heartbox Team 💙 🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 5 out of 5 stars

Awesome

Awesome, Wonderful and I'm going to miss receiving my Heartbox each month. It always makes me Smile 😃 and excited to see what's in the box. The people at Heartbox are Amazing, Efficient and Very Personable. A Pleasure to work with. Hopefully I will be able to restart my subscription soon. Thanks ☺️

January 12, 2025
Heartboxscotland logo

Reply from Heartboxscotland

Awe thanks so much for the kind words and for being a loyal part of our clan.

Sending warm wishes to you from Bonnie Scotland.

Gemma
The Heartbox Team 💙 🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 5 out of 5 stars

I love love my Heartbox

I love love my Heartbox. Thank you so much it arrived in time for Christmas which was great.

December 5, 2024
Heartboxscotland logo

Reply from Heartboxscotland

Wonderful, so pleased you love your Heartbox! Thanks for being part of our clan.

Gemma
The Heartbox Team 💙 🏴󠁧󠁢󠁳󠁣󠁴󠁿

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look