Excellent customer service. I reached out a few times through the support ticket system, and every response was prompt, friendly, and informative. The team took the time to answer my questions clearly... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Just moved the hosting of 2 domains to Heart from another provider. I am not daft but the world of Hosting, Domains, Email boxes and FTP fries my brain. I tried to follow the instructions and got mos... See more
Company replied
In comparison to some of their so-called competitors, Heart Internet takes the trouble to find out what their customers actually need. Not only does it mean that both they and the customers have a m... See more
Company replied
Once I had worked out how the ticket system worked, it was very effective. Andrew was swift, engaging and helpful in his responses and got the issue fixed. The one piece of general advice is that yo... See more
Company replied
Company details
Written by the company
Heart Internet – A Trusted Name, Now Better Than Ever Over 20 Years of Excellence. A Future of Innovation. Since 2004, Heart Internet has been a trusted provider of domain names, web hosting, VPS, and reseller hosting, supporting businesses, developers, and IT professionals across the UK and Europe. We’ve built our reputation on affordability, reliability, and expert support, and now, we’re taking things even further. In April 2024, Heart Internet was acquired by Your.Online B.V., marking a major milestone in our journey. Since then, we’ve been investing heavily in improvements across every part of our business to deliver an even better experience for our customers. What’s New? Enhanced Customer Support – We’ve grown our expert UK-based support team and extended service hours, ensuring faster, more responsive help when you need it most. Infrastructure Upgrades – We’re rolling out higher-performance, more secure hosting environments, reducing downtime and increasing reliability across all services. 100% Renewable Energy – We’re committed to sustainability, our services are now fully powered by wind, solar, and hydro energy, reducing our carbon footprint. Better Products & Features – We’re launching new tools, improving our VPS and reseller hosting platforms, and introducing industry-leading security enhancements to protect your sites. Customer-Focused Innovation – We’re listening to your feedback and continuously refining our services to ensure affordable pricing, powerful features, and seamless hosting experiences. Whether you’re a small business owner, a developer, or a reseller, we know your online presence is critical. That’s why we’re dedicated to making hosting simple, secure, and stress-free. Thank you for trusting us with your websites and businesses. The new and improved Heart Internet is here, and we’re just getting started.
Peak performance PLUS
Written by the company
- Heart Internet’s systems have been built from the ground-up by in-house experts so that they’re optimised to the nth degree for the specific services the company offers. But that’s just the start of the story. Heart Internet’s platforms have also been designed to be easily upgraded so there’s no lag when new technologies are released.
Upper crust security guaranteed
Heart Internet doesn’t compromise on security. Its state-of-the-art data centres are keenly overseen by expert technicians who monitor the servers around the clock utilising the strictest of security methods including CCTV and firewall protection to keep all data superiorly safe.
Contact info
Unit 4-5, Tristram Centre, Brown Ln W, Holbeck,, LS12 6BF, Leeds, United Kingdom
- sales@heartinternet.uk
- heartinternet.uk
4.7
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have been with Heart for over 25…
I have been with Heart for over 25 years, and they are always amazing and happy to help. I would highly recommend for hosting and domains.
January 20, 2026
Unprompted review
Reply from Heart Internet
Hi Dom,
Thank you so much for your incredible loyalty over the past 25 years, that truly means a great deal to us.
We’re delighted to hear you’ve consistently had a positive experience, and we really appreciate your recommendation.
Always here when you need us.
Kind regards,
Mike
I was looking into migrating my website…
I was looking into migrating my website from shared hosting to a VPS Lite option.
I gave my reason for the move and Heart Internet were good enough to listen and explain the way forward.
Thank you.
January 19, 2026
Unprompted review
Reply from Heart Internet
Hi Richard,
Thanks for your feedback! We’re really glad the team could take the time to listen to your needs and guide you through the move to VPS Lite. If you need any further help as you make the transition, we’re always here.
Kind regards,
Chris
Excellent Service
My thanks to Alexandra for helping me get to the bottom of my SSL Certificate issue. The problem is, if you do not understand the tech or the jargon, you are left floudering. Alexandra was clear, precise and patient. Thank you so much.
January 19, 2026
Unprompted review
Reply from Heart Internet
Hi Helen,
Thank you for the kind words! We’re really glad you received clear, patient support to help you get your SSL issue sorted. Tech jargon can definitely be overwhelming, so it’s great to hear everything was made easier to understand.
Kind regards,
Chris
Excellent service as always from Heart…
Excellent service as always from Heart Internet and special thanks to Alexandru who dealt with my update quickly and easily keeping me updated through the whole procedure, making sure I was well advised and supported with the bits I had to do my end.
In addition to the above I called on the brilliant support from Heart Internet to guide me through something else that I wasn't confident to tackle, again the help support and advise was there, truly outstanding service.
January 19, 2026
Unprompted review
Reply from Heart Internet
Hi Ken,
Thank you for the great feedback! We’re really pleased Alexandru was able to guide you through your update smoothly, keeping you informed and supported throughout.
It's also great to hear the wider team were there when you needed a helping hand with other tasks.
Kind regards,
Mike
Heart Internet
Heart Internet. 10/10, Carmen was super helpful and got things done. Super happy... they are the best.....
January 19, 2026
Unprompted review
Reply from Heart Internet
Hi Kevin,
Thanks so much for the fantastic feedback! We’re thrilled to hear Carmen was so helpful and got everything sorted for you.
We really appreciate the 10/10!
Kind regards,
Chris
great help in providing support
I had a number of confusing issues recently, Alexandru Tiplea did a great job resolving them for me
January 15, 2026
Unprompted review
Reply from Heart Internet
Hi Roger,
Thanks for the great feedback! We’re really pleased Alexandru Tiplea was able to help untangle the issues and get everything resolved for you.
Kind regards,
Mike
Reply from Heart Internet
Hi Mark,
Thanks for the feedback! We’re glad to hear your issue was resolved quickly through chat - always happy to help.
Kind regards,
Chris
Issue solved promptly
Adam Nicholson was very clear with his messages and resolev the issue within a few days.
January 13, 2026
Unprompted review
Reply from Heart Internet
Hi Jane,
Thanks for your feedback! We’re really pleased Adam Nicholson was able to communicate clearly and get your issue resolved promptly.
Kind regards,
Chris
Reply from Heart Internet
Hi Mike,
Thanks for the great feedback! We’re really glad you were happy with the service.
Kind regards,
Chris
These guys are certainly experts in…
These guys are certainly experts in their field. Carmen came on the chat immediately to answer my query and she quickly resolved it. First class
January 14, 2026
Unprompted review
Reply from Heart Internet
Hi Rod,
Thanks for the fantastic feedback! We’re really pleased Carmen was able to jump in straight away and get everything resolved so efficiently.
Kind regards,
Mike
Support from Catalin
The support I got from Catalin was excellent. She was extremely helpful and I am delighted to say I now have the web page working perfectly, thanks to her spotting a very simple error on my part. Her help was very much appreciated.
January 13, 2026
Unprompted review
Reply from Heart Internet
Hi Dorothy,
Thanks so much for your kind words! We’re delighted to hear that Catalin’s support made all the difference and helped get your web page running smoothly. It's often those small details that matter most, and we’re really glad she was able to spot it.
Kind regards,
Chris
Quality customer service
Excellent customer service when i was having difficulties making a payment
January 13, 2026
Unprompted review
Reply from Heart Internet
Hi Malcolm,
Thanks for your kind feedback! We’re really pleased our team could assist you quickly when you ran into issues with your payment.
Kind regards,
Mike
Very speedy and friendly response
Very speedy and friendly response. Always helpful and constructive.
January 12, 2026
Unprompted review
Reply from Heart Internet
Hi Jeremy,
Thanks for the great feedback! We’re really pleased to hear the response was both speedy and friendly, and that the support has been consistently helpful and constructive.
Kind regards,
Mike
Reply from Heart Internet
Hi Mark,
Thanks for the kind words! We’re really pleased you found the service quick and helpful.
Kind regards,
Chris
Reply from Heart Internet
Hi,
Thanks for your feedback! We’re really glad Andrei was able to assist you with patience and care.
Kind regards,
Mike
There when needed
The email and web hosting package has always been very robust and reliable. The tech support, when needed, courteous and prompt in solving the minor issues experienced
January 8, 2026
Unprompted review
Reply from Heart Internet
Hi Tim,
Thank you for the kind words! We’re really pleased to hear you’ve found the hosting reliable and the support team courteous and responsive whenever needed.
Always here to help if anything comes up.
Kind regards,
Chris
I used the online Chat service for help…
I used the online Chat service for help and support with some server related issues on the Staging websites for 2 of our clients.
I was helped by Alexandra and she was incredibly helpful and fixed all my issues with great speed.
Happy with the service we received today.
January 7, 2026
Unprompted review
Reply from Heart Internet
Hi Luke,
Thanks for the lovely feedback! We’re really pleased Alexandra was able to resolve your staging site issues quickly and efficiently, it’s great to hear the service hit the mark.
We’ll be sure to pass on your kind words to her.
Kind regards,
Mike
Quick response time
Quick response time, detailed instructions for a complex procedure and generally helpful customer chat.
January 7, 2026
Unprompted review
Reply from Heart Internet
Hi Karen,
Thanks for the great feedback! We’re glad to hear you received a quick response and found the guidance clear and helpful, especially for a complex task.
Kind regards,
Chris
Fantastic service from every customer…
Fantastic service from every customer support advisor i have dealt with. quick response and always manage to fix my issues
January 7, 2026
Unprompted review
Reply from Heart Internet
Hi Barry,
Thanks so much for the kind words! We’re really pleased to hear that every member of our support team has delivered a great experience and resolved your issues quickly.
Always here whenever you need us.
Kind regards,
Mike
Great support is pivotal
Always there to help, the support I've received has always been great.
I personally think support is a crucial role with any service provider and you should take it into consideration when choosing the right service provider, unfortunately it's often a hidden area that you only appreciate when you really need it.
That's why I wanted to thank Heart Internet for the great level of support they provide.
Long term customer.
January 6, 2026
Unprompted review
Reply from Heart Internet
Hi Ryan,
Thank you for such a considered and meaningful review. You're absolutely right, great support often goes unnoticed until it's truly needed, which is why we put so much emphasis on being there when it counts.
We’re genuinely grateful for your long-term trust and glad to know our team has consistently been able to support you when needed.
Kind regards,
Chris
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.