Excellent customer service. I reached out a few times through the support ticket system, and every response was prompt, friendly, and informative. The team took the time to answer my questions clearly... See more
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Review summary
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Reviews shaping this summary
Just moved the hosting of 2 domains to Heart from another provider. I am not daft but the world of Hosting, Domains, Email boxes and FTP fries my brain. I tried to follow the instructions and got mos... See more
Company replied
In comparison to some of their so-called competitors, Heart Internet takes the trouble to find out what their customers actually need. Not only does it mean that both they and the customers have a m... See more
Company replied
Once I had worked out how the ticket system worked, it was very effective. Andrew was swift, engaging and helpful in his responses and got the issue fixed. The one piece of general advice is that yo... See more
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Company details
Written by the company
Heart Internet – A Trusted Name, Now Better Than Ever Over 20 Years of Excellence. A Future of Innovation. Since 2004, Heart Internet has been a trusted provider of domain names, web hosting, VPS, and reseller hosting, supporting businesses, developers, and IT professionals across the UK and Europe. We’ve built our reputation on affordability, reliability, and expert support, and now, we’re taking things even further. In April 2024, Heart Internet was acquired by Your.Online B.V., marking a major milestone in our journey. Since then, we’ve been investing heavily in improvements across every part of our business to deliver an even better experience for our customers. What’s New? Enhanced Customer Support – We’ve grown our expert UK-based support team and extended service hours, ensuring faster, more responsive help when you need it most. Infrastructure Upgrades – We’re rolling out higher-performance, more secure hosting environments, reducing downtime and increasing reliability across all services. 100% Renewable Energy – We’re committed to sustainability, our services are now fully powered by wind, solar, and hydro energy, reducing our carbon footprint. Better Products & Features – We’re launching new tools, improving our VPS and reseller hosting platforms, and introducing industry-leading security enhancements to protect your sites. Customer-Focused Innovation – We’re listening to your feedback and continuously refining our services to ensure affordable pricing, powerful features, and seamless hosting experiences. Whether you’re a small business owner, a developer, or a reseller, we know your online presence is critical. That’s why we’re dedicated to making hosting simple, secure, and stress-free. Thank you for trusting us with your websites and businesses. The new and improved Heart Internet is here, and we’re just getting started.
Peak performance PLUS
Written by the company
- Heart Internet’s systems have been built from the ground-up by in-house experts so that they’re optimised to the nth degree for the specific services the company offers. But that’s just the start of the story. Heart Internet’s platforms have also been designed to be easily upgraded so there’s no lag when new technologies are released.
Upper crust security guaranteed
Heart Internet doesn’t compromise on security. Its state-of-the-art data centres are keenly overseen by expert technicians who monitor the servers around the clock utilising the strictest of security methods including CCTV and firewall protection to keep all data superiorly safe.
Contact info
Unit 4-5, Tristram Centre, Brown Ln W, Holbeck,, LS12 6BF, Leeds, United Kingdom
- sales@heartinternet.uk
- heartinternet.uk
4.7
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly and responsive customer…
Friendly and responsive customer support. I've been with Heart Internet for many years and customer support as being one of my favourite things about them from the beginning.
April 23, 2026
Unprompted review
Reply from Heart Internet
Hi Victor,
Thank you for your review. Friendly and responsive support is exactly what we aim for! We appreciate your support over the years.
Kind regards,
Mike
Very impressed
Carmen responded very quickly and was extremely helpful. Very impressed.
April 17, 2026
Unprompted review
Reply from Heart Internet
Hi Karen,
Thank you for your kind words. We're pleased to hear Carmen responded quickly and was helpful in solving your query!
Always here when you need us.
Kind regards,
Mike
How can you not love Heart Internet?
How can you not love Heart Internet.
Really responsive customer service. Thank you VERY much to Carmen for your help today. Got us up and running in no time. No nonsense... just fast and friendly service.
April 20, 2026
Unprompted review
Reply from Heart Internet
Hi Lee,
Thanks for the brilliant feedback! We’re really pleased Carmen was able to get you up and running quickly with no fuss, just how support should be.
Kind regards,
Mike
Prompt
Prompt, clear advice. Thank you. And inside the site very easy way to handle html..great
April 16, 2026
Unprompted review
Reply from Heart Internet
Hi Richard,
Thank you for the great feedback! It's great to hear you found the advice prompt and clear.
Kind regards,
Mike
Exemplary Technical Support
I recently had to contact Heart Internet regarding their hosting of my client's email and website, with a view to transferring management to Heart from a third party, and also some website re-direction that we wanted to put in place. Heart Internet's support has been exemplary from start to finish. The process took several days due to all the different parties involved, and many messages to Heart Support, but their responses have always been quick, comprehensive, polite, and in many cases above and beyond what was expected. I have been very impressed with the service that I have received, and would recommend Heart Internet without reservation.
April 20, 2026
Unprompted review
Reply from Heart Internet
Hi Bryan,
Thank you for such a detailed and thoughtful review. We’re really pleased to hear that our team could support you throughout what sounds like a complex process involving multiple parties.
Your recommendation truly means a lot to us.
Kind regards,
Chris
Had trouble sending company emails from…
Had trouble sending company emails from phone and laptop. I raised a support ticket and within a couple of hours received a helpful response telling me certain things had been updated, to leave it a while then reset and the situation was resolved and all working perfectly, no dramas.
April 16, 2026
Unprompted review
Reply from Heart Internet
Hi Ross,
Thanks for the great feedback! We’re really pleased the team was able to step in quickly and get your email issue sorted without any fuss. It’s great to hear everything is now working perfectly, just how it should be.
Kind regards,
Chris
Years of service handling hosting and…
Years of service handling hosting and domains with Heart was a very good experience with excellent support from the support team on many occasions.
April 16, 2026
Unprompted review
Reply from Heart Internet
Hi Mike,
Thank you for your continued support over the years, it really means a lot to us. We’re so pleased to hear you’ve had such a positive experience with our services, and that the support team has been there when needed.
Kind regards,
Chris
Absolutely and utterly delighted with…
Absolutely and utterly delighted with the support Carmen gave us today. We have a very complex domain ownership query which was increasingly urgent, for a customer in CNI, and they managed this flawlessly. Perfect service, am incredibly thankful on behalf of my customer.
April 15, 2026
Unprompted review
Reply from Heart Internet
Hi Amrit,
Thank you for the fantastic feedback! We’re really pleased Carmen was able to handle such a complex and urgent domain query so smoothly, especially with a customer depending on it.
Kind regards,
Chris
Domain forwarding issue…
I had an unusual request from a customer on domain forwarding to there new website which was not straight forward. I have been dealing with Alexandru a member of the Heart support team who has helped us get to a successful solution. Thanks Alexandru!
April 14, 2026
Unprompted review
Reply from Heart Internet
Hi Duncan,
Thank you for the great feedback! We’re really pleased Alexandru was able to help work through the complexities of your domain forwarding request and reach a successful solution.
Kind regards,
Mike
Fast response, fast fix
Fast response and dealt with my problem immediately. Very impressed and would happily recommend this support team very highly.
April 14, 2026
Unprompted review
Reply from Heart Internet
Hi Ray,
Thank you for the fantastic feedback! We’re really pleased to hear your issue was handled quickly and efficiently.
We truly appreciate the recommendation - it means a lot.
Kind regards,
Chris
Great work!
April 14, 2026
Unprompted review
Reply from Heart Internet
Hi,
Thank you for taking the time to leave a review! We appreciate your kind words.
Kind regards,
Mike
The support team has been very helpful…
The support team has been very helpful to my queries, Thanks you Alexandra Maria for your support.
April 9, 2026
Unprompted review
Reply from Heart Internet
Hi Campbell,
Thank you for your kind feedback! We’re really pleased the support team could help with your queries.
Kind regards,
Mike
Adrian was a great help
Adrian was a great help, explained all I needed to know and helped with setting things up.
April 9, 2026
Unprompted review
Reply from Heart Internet
Hi Steve,
Thank you for the great feedback! We’re really pleased Adrian was able to explain everything clearly and help you get set up.
Kind regards,
Chris
Outstanding customer support
Outstanding customer support which helped a noob like me import an existing website onto Heart Internet's servers and get it up and running again (which was more complicated than first envisaged). Tak was extremely knowledgeable and made constructive and helpful suggestions as well as being very patient with me and promptly replying to my many support tickets. I learnt a lot as well as being very satisfied with the service received. Highly recommended.
April 9, 2026
Unprompted review
Reply from Heart Internet
Hi Helen,
Thank you for the fantastic feedback! We’re really pleased Tak was able to help you get your website migrated and running again, especially with a more complex setup than expected.
It’s great to hear his knowledge, patience, and suggestions made the process smoother - and even better that you learned along the way!
Kind regards,
Chris
The tech support received was first class!
The tech support received from Alex this week was comprehensive and easy to follow. The service was first class and much appreciated,
April 2, 2026
Unprompted review
Reply from Heart Internet
Hi Paul,
Thank you for the fantastic feedback! We’re really pleased to hear Alex provided comprehensive support that was easy to follow.
It’s great to know the service was first class and appreciated.
Kind regards,
Chris
Great service as usual
April 1, 2026
Unprompted review
Reply from Heart Internet
Hi David,
Thank you for your continued support and kind words! We’re really pleased to hear you received great service once again.
Kind regards,
Chris
A prompt and efficient response to my…
A prompt and efficient response to my ticket and query. A detailed response that compared to having an actual phone conversation. All in a thoroughly satisfactory experience. Well done Heart Internet customer services.
April 1, 2026
Unprompted review
Reply from Heart Internet
Hi,
Thank you for the great feedback! We’re really pleased to hear you received a prompt and efficient response, and that the detailed communication provided the same reassurance as a phone conversation.
It’s wonderful to know you had such a satisfactory experience with our customer services team.
Kind regards,
Mike
Account Hosting Change
I was dealing with Tak in customer services who helped me move over my account to a new hosting setup. It was very a very smooth and simple process, and Tak did pretty much everything. I didn't experience any down time and was very happy with the service.
March 26, 2026
Unprompted review
Reply from Heart Internet
Hi Steve,
Thank you for the great feedback! We’re really pleased Tak was able to make your move to the new hosting setup smooth and straightforward.
It’s fantastic to hear everything was handled with no downtime and that you were happy with the overall experience.
Kind regards,
Chris
very very helpful
March 25, 2026
Unprompted review
Reply from Heart Internet
Hi Ramesh,
Thank you for your feedback! We're really pleased to hear you found the support very helpful.
Kind regards,
Chris
Andrew Welsby was very helpful as…
Andrew Welsby was very helpful as always and fixed an issue with one of our SSL ceritifcates.
Always a fantastic job by Andrew and team.
March 23, 2026
Unprompted review
Reply from Heart Internet
Hi Ian,
Thank you for the great feedback! We’re really pleased Andrew Welsby was able to resolve the SSL certificate issue quickly, and it’s fantastic to hear he continues to deliver great support.
Kind regards,
Chris
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