Excellent customer service! We had a very minor issue and were required to email our issue in order to request a replacement. We received a prompt and very lovely reply from an actual person, Janine!... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very friendly customer service from a small family run business who went above and beyond to fulfil my order. Thank you so much for all your help, I'm sure my Brownie pack will be thrilled with their... See more
Company replied
Excellent range of stock, quick shipping and communications when needed, repeatedly made orders with no issues. When I had a faulty item it was clearly a manufacturer defect, no fault of the shop... See more
Company replied
Janine and Heat Treats are a fabulous company with great customer service, which I thoroughly recommend. I made a typo with my postcode and telephoned Heat Treats and a lovely lady called Janine r... See more
Company replied
Company details
Written by the company
Think Cosy - Think Heat Treats! We're a small independent family run business here to provide you with all things snuggly. We do our very best to give you a personal service & are always here to help in any way we can.
Contact info
Unit 2 Chartists Way, Morley, LS27 9ET, Leeds, United Kingdom
- 01134601813
- heattreats@kayco.co.uk
- heat-treats.co.uk
4.8
Excellent
323 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Just put in a large order for Xmas
Just put in a large order for Xmas, arrived super quick and all correct and lovely items. Couldn't be more pleased! Thank you
October 20, 2023
Unprompted review
Reply from Heat Treats
We're thrilled to read your fantastic review Carole - thank you so much 😁
!!!Amazing!!!
I ordered a pair of girl slippers and asked for a little not for my girl. After receiving these was very quick perfect condition. I also received a note to my young girl saying you are a strong princess. Just perfect I couldn’t have asked for a better service.
October 16, 2023
Unprompted review
Reply from Heat Treats
We really appreciate you sharing your experience Jamie, and thank you for such wonderful feedback - it was our pleasure to be able to carry out your extra request.
Reply from Heat Treats
We're pleased to hear all went well with your order; thank you for taking time to share your feedback.
Reply from Heat Treats
Thank you David, always good hear one of our products ahs made someone happy :-)
Good service
Arrived quickly, really pleased with the throws, good quality and match my decor perfectly.
Would order from heat treats again
September 18, 2023
Reply from Heat Treats
This is great to know Lorraine - we highly value your custom and feedback and would be delighted to see you back ordering with us soon.
heated slippers did not work
heated slippers did not work - asked for a return and was told they never fail and basically customers are all wrong and that if I return they will send them back! Waste of time
Further info. Trustpilot have fully verified my review based on my bank statement and yet I am still get hassled on here by Heat Treats who have called me a fraud! In their reply they also shared personal data they did not have permission to post, I have reported them to Trustpilot for a breach of GDPR. Avoid at all costs.
September 28, 2023
Reply from Heat Treats
Sadly this is not a genuine review - when asked to provide details so we could investigate as we'd not had any communications from anybody that had bought heatable slippers from us, and we would never make a comment such as what has been said, this was the response we received:
Reference number:
none of your business
Email:
sxxxe@sxxxxxxxxxxxs.com
Phone number:
00000000000
Name:
Terrible customer service
Had they been able to provide us with any actual details, we would have been able to verify the order at least and mae enquiries reagrding the claim made about what was supposedly said, which we vehemently refute.
Fantastic delivery and quality
Fantastic delivery and quality
Just a shame that you had run out of Highland Cows. I'd have liked one for myself (got a teddy instead).
August 31, 2023
Reply from Heat Treats
Shame about the highland cow, but glad you're happy with everything else. We really appreciate your 5 star review Douglas, it's a great boost for the team; thanks so much.
Product was exactly as described
Product was exactly as described, packed well and delivered promptly. This will make a beautiful present
August 28, 2023
Reply from Heat Treats
This is fantastic to hear Sharon; we really appreciate your wonderful review x
Reply from Heat Treats
Thank you Irene, we're grateful for your lovely feedback ☺️
Bought for my granddaughter as she is…
Bought for my granddaughter as she is mad about hairy coos and she loved it
August 17, 2023
Reply from Heat Treats
How lovely Shirley; hope the hairy coo keeps your grandaughter nice and cosy x Thanks for choosing heat-treats.co.uk and for leaving us a great review.
Good quality items and plenty of items to choose from.
The website is pretty simple and easy to use, with lots of choice from cuter items to silly items, as well as more reserved items, so something to suite a variety of different tastes.
I got some really good deals on items on sale and was really happy with the quality of everything that I purchased. All 3 pairs of slippers are very comfortable and look just like the pictures shown.
The long hot water bottle that I got was a little smaller than expected, however I didn't actually check the size so that's on me, but the cover is very cute and of good quality, and the hand warmer is a really good size and also very cute and of good quality. Delivery was fast as well.
August 2, 2023
Reply from Heat Treats
Hey Robyn, thank you for such a detailed appraisal of your shopping experience with us; we're delighted to hear how pleased you are with everything, this is great! 😃
I ordered a pair of novelty slippers…
I ordered a pair of novelty slippers which arrived very promptly and as ordered.
August 6, 2023
Reply from Heat Treats
Many thanks Gail, so happy to hear your order was what you had hoped for.
Reply from Heat Treats
Wonderful Charles, this is great to know. Thanks so much for sharing.
Very satisfied customer!!
It was easy to order. Clear instructions, arrived early and product was perfect..Thankyou.
July 9, 2023
Reply from Heat Treats
You're very welcome Tracy; thank you for sharing details of your experience ordering from us. 🙏🏻
heat Treats are amazing
Service from ordering to receiving my order was quick and easy! My Heat Treat was amazing a little lamb so cute and easy to use to as a heat pad once you remove the wear bag !
July 9, 2023
Reply from Heat Treats
We're delighted to hear how pleased you are with your product and our service; we really appreciate you taking time to share x
Hot water bottle is perfect
Hot water bottle is perfect, very cosy and fits perfectly around the neck.
July 2, 2023
Reply from Heat Treats
Hey Catherine, this is great to hear - thank you for sharing :-)
Pleased with item ordered and…
Pleased with item ordered and appreciated the contact made to check the delivery address .
July 2, 2023
Reply from Heat Treats
Mnay thanks Janet - all part of the service.
Good communication with the company re…
Good communication with the company re our order. Fast delivery. No complaints
June 18, 2023
Reply from Heat Treats
This is great to hear; thanks for sharing your feedback.
Very cute little water bottle
Very cute little water bottle, just what I was looking for. Arrived in good time, recommend item and company
May 29, 2023
Reply from Heat Treats
We're happy to know that you were pleased with your purchase Jay; thanks for sharing x
I found a great product to help with my…
I found a great product to help with my knee and the website was very accessible as a partially sighted user.
May 23, 2023
Reply from Heat Treats
This is so great to hear Sarah; thank you for taking time to share your feedback.
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