HeatGlow Reviews 

424
•
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, polite, and professional during routine boiler services and new installations. People regularly note that the engineers arrive right on time, work efficiently, and always leave the work areas spotless. Consumers also deeply appreciate the seamless booking process and the clear communication maintained by the team from start to finish. Reviewers mention that appointments can be arranged quickly and urgent repair needs are resolved with great efficiency and helpfulness. Many clients state they would gladly recommend these reliable services to their friends and family members for future maintenance.

What people talk about most

Service

Clients share profound satisfaction with the service, highlighting professional, prompt, and friendly... See more

Staff

Consumers find staff to be exceptionally helpful, reliable, and professional, consistently arriving on time... See more

Booking process

Customers consistently note positive experiences with the booking process, describing it as extremely... See more

Customer service

People report positive experiences with customer service, highlighting transparent upfront pricing and smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

HeatGlow is super responsive , always a human being at the end of the email the chat or the phone, booking process was made painless through any medium Gareth was in time , understood straight away... See more

Rated 5 out of 5 stars

I use this company regularly and they are great.Reliable,helpful and friendly.They are the only boiler firm that I would recommend and we have used many over the years.They also installed a new boiler... See more

Rated 5 out of 5 stars

Very easy to book our boiler service with HeatGlow, all the staff were very friendly and helpful. Very useful reminders about the date and time of the appointment. Karl arrived a little early to make... See more

Rated 5 out of 5 stars

Heatglow were recommended to me by a close relative for a boiler service and I was impressed with the whole experience from the first phone call to the completion of the job. Karl was courteous and po... See more


Company details

  1. Plumber
  2. also in
  3. Boiler and Heating Service
  4. Gas Engineer
  5. Gas Installation Service
  6. Gasfitter
  7. Heating Contractor

Written by the company

Which? Trusted Traders. Cardiff based Heating and Plumbing Engineers. Combined 28 years experience in the Heating and Plumbing trade. Services include: Boiler servicing | Boiler maintenance | Boiler installation | underfloor heating | Landlord/Homeowner gas safety reports | General plumbing | Gas fire servicing | All aspects of Gas work (Gas safe registered) Worcester Accredited


Contact info

5.0

Excellent

TrustScore 5 out of 5

424 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(424)

74 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Gareth always provides first class service. He is very professional and efficient and extremely punctual. We wouldn’t hesitate to recommend Heatglow.

December 14, 2022
Unprompted review
Rated 5 out of 5 stars

Friendly, helpful and efficient

Really impressed with our heating service. Friendly, helpful and efficient. Gave us useful advice on how to run our boiler for maximum efficiency. Will definitely be using them in future.

December 6, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent

Prompt, polite, courteous and knowledgeable. Very pleased with the service and advice given.

November 17, 2022
Unprompted review
Rated 5 out of 5 stars

6yrs excellent service

6yrs excellent service. During this annual servicing I said I was having problems with one radiator, they did an inspection then explained clearly what options were possible to improve the system. Then carried out a simple procedure which has improved the system . And, all at no extra cost. Genuine, friendly, know their trade are quiet thorough efficient and very helpful. I recommend them with no hesitation.

November 9, 2022
Unprompted review
Rated 5 out of 5 stars

Reliable service

I had an issue with a pressure and some radiators not heating up fully. It was easy to make an appointment at the time it suited me, the engineer was on time, did boiler service, provided advice, tested the radiators and all done within the agreed time. Very pleased with a good quality service

October 28, 2022
Unprompted review
Rated 5 out of 5 stars

Annual Boiler service - Excellent as usual

Gareth and his colleague were very efficient servicing my boiler. Gareth also explained the dials on the boiler and how to keep it efficient with the thermostat which I found extremely useful. I have been using Heatglow for a few years and can’t reccomend them enough. Diolch yn fawr.

October 19, 2022
Unprompted review
Rated 5 out of 5 stars

Wonderful service yet again.

Fantastic. 3rd year in a row we have had our boiler serviced with HeatGlow. Very friendly, very efficient and even some advice for running our boiler in a more energy efficient way which is great with the price of gas at the moment. Thank you

October 14, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Online booking and communcation system made it such a straight forward hassle free process. Would highly recommend.

October 10, 2022
Unprompted review
Rated 5 out of 5 stars

Heatglow Review

Gareth, Tom & the team are always very efficient, reliable, friendly and get the job done as expected! We have used the boys for years and trust them

October 10, 2022
Unprompted review
Rated 5 out of 5 stars

Great company!

The booking process was easy. I was given a choice of appointment times, and this was confirmed by text and email before the day. The engineer and his mate, both bilingual, arrived punctually and were friendly and polite. The work was carried out quietly and efficiently and everything they did was explained before they left. The invoice was sent by email. All in all, a very efficient process, and I would have no hesitation in recommending them.

September 27, 2022
Unprompted review
Rated 1 out of 5 stars

Couldn't get a quote

I asked this company to quote me for some work over 6 weeks ago. They did not want to take a look in person but said I would be quoted "over email", I provided pictures as requested and some more detail but heard nothing back.

September 1, 2022
Unprompted review
HeatGlow logo

Reply from HeatGlow

We regret to hear about your experience, and we apologize for any inconvenience. We always strive to accommodate our customers' preferences, including providing quotes via email. We'll review our processes to ensure better communication in the future. We value your feedback and are committed to improving our service.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look