Heathrow Meet And Greet Parking Reviews 

My car had been driven about as if it were their own. 80 extra miles were put on the clock. I was left with a near empty tank after arriving with over a quarter of a tank. It seems the way the fuel tank and fuel consumption was left they had driven it as if it were their own like it was on a race track

Worst experience ever. DO NOT USE! Total con
Terrible customer service and long waits and both ends. Nearly missed my flight going out and coming home late at night having to wait alone for ages as a young woman. Totally disgusting.

This people are pure scums!!!!!
They had parked my car in unauthorised location!!!
While I were in my holidays.
I’ve paid for the services.
But now I’ve got a penalty ticket from some hotel near London Heathrow.
So be careful with it!!!!!

Avoid!!!!!! If I could give these a zero rating I would. They are criminals who don’t care about people and have no decency at all.
After flight back from the US in February I waited 3 hours for my car to be brought back. They kept lying saying it was with me even though there are trackers on the car that told me otherwise. When I told them this they simply said the app must be wrong.
They then went to the wrong terminal and went round in circles in the car. It got to the point when I had to threaten to call the police as they had in effect stolen the car. They just said go ahead and hung up. They have the worst customer service I have ever come across in my life and they really could not care less what people think.
OFCOM should be all over this business and shut them down in my opinion. It’s clear from the other reviews here that they are the worst parking business out there

Not only did we have to wait an hour when we dropped off the car but nearly 2 hours after a very long flight home with 2 young children.Answered the phone once to say would be 45 minutes which was already unhappy about!!
Definitely will NOT be using again!!

Absolute shambles, do not use this company!
Left us waiting for our car for an hour at Terminal 5. Didn't even call to let us know it was in the car park, we had to chase them up.
Couldn't get through on the mobile number.
Even worse, ABANDONED our car in the car park without telling us it was there, leaving the key balanced on the front wheel! Extremely dangerous, it could so easily have been stolen.
Pay a little more for Maple instead, don't take the risk with this SHAM company.

Very disappointed with Heathrow meet & Greet. Unbeknown to us the car was moved several times whilst we were away, the first we knew was when we received a ULEZ Bill. Obviously we paid on travelling to Heathrow and leaving but we're not aware that on the back of the slip they say they me Ed the car. 😡

Scam company. Avoid at all costs. You are not told that you will have to pay an additional £8 when you turn up to enter the car park and another £8 when they return your car to you. We also had to wait AN HOUR for the car to be returned, but worst of all, we received a parking ticket - which we are currently appealing, but will probably end up having to pay. They had illegally parked the car in The Thistle Hotel Heathrow for the entire duration of the holiday. I complained to Heathrow Meet and Greet and told them to pay the ticket, but they said they were only a 'price comparison' site and the company used was actually 'Super Parking' - which is a complete lie. I emailed the so called 'superparking45' and surprise surprise.... no response.

Don’t ever use. Pay more for Purple or Maple. Three hour wait on return. Lost my keys and couldn’t find my car. Threatened them with police then car suddenly found. Suspicious. I’m reporting them to police and Heathrow.

AVOID at all Costs...terrible communication, called us liars even after presenting a booking confirmation with our agreed times. Kept us waiting for nearly 2 hours, then left our car key under the wheel! No meet, no greet, take your money and literally run. Cowboys.

I do not recommend this company.
We were told to call once we had received our luggage and that is exactly what we did.
They told us that it would be 30-40 minutes which is ridiculous because meet and greet is for your vehicle to be outside the minute you step outside of the airport. After 40 minutes we gave them another call and they proceeded to tell us it would be 5 minutes, however the car still had not turned up after 20 minutes.
We called again for them to say the car will be with us in 5 minutes again and then it finally did come!
Once it was here we asked the worker why it took so long and he did not reply to the question instead he decided to say you need to pay within 48 hours with no sorry and walked off.
We had family friends whose car arrived after 35 minutes.
After our first call where we got told it will take 30-40 minutes but we still had to wait 45 minutes after our family friends car was here. We thought that it would be the same worker delivering our car as our family friends, but no it was a different worker meaning there was no excuse to be late because he had not brought another car of what I could see. Overall I will never be using the meet and greet at Heathrow again due to workers not caring and when we call lying and hanging up the phone.

Still sat at the airport an hour and a half after my flight landed with a young child. Would have been quicker to get off airport parking. Do not use this company as you pay for meet and greet but wait excessive amount of time for your vehicle. Reporting this company to trading standards .

Waited 3 hours for car to be returned to T2 meet point despite being promised return with 1 hour. Car stank of cigarette smoke, driver even kindly left half packet of cigarettes in the car! Later received a fine for my car having entered and departed T2 drop-off zone prior to being returned to T2 Car Park! Still waiting for a response to my letter of complaint sent 13 weeks ago!

Absolutely shocking experience — would not use again.
We were left waiting over 4 hours at Heathrow for our car to be returned despite calling ahead as instructed, After 2 hours of waiting thy sent a photo of two sets of keys and asked which is ours, then admitted they wasn't sure which of the four car parks our car was in. We were told the car was “on the way”, which clearly wasn’t true. After a LONG haul journey, this was beyond frustrating and completely unacceptable.
There was no clear communication, no accountability, and no sense of urgency from the company. Being stranded at the airport after travelling is stressful enough without this level of poor service.
This seems to be a common issue with meet & greet services, long delays and lack of reliability are frequently reported by other customers too.
I would strongly recommend avoiding this company and using official Heathrow parking services instead, which are on-site, monitored and far more reliable.

Overall, a very disappointing and stressful experience.

DO NOT UNDER ANY CIRCUMSTANCES USE M&G terminal 3 Heathrow.

-We were directed to level 1, parked the car where ALL the signs were saying meet and greet. Went to the kiosk to be told we needed to go to level 4! Went to level 4 which took 4 minutes and was charged £21!!!!

- We explained to staff and they did not care so we had to pay the fee so we didn’t miss our flight.

-came back to our car 11 days later and it’s so dirty you can’t even see out of the windows! We called the staff over to look at it and they agreed this wasn’t acceptable. The car should have been cleaned! It’s an inch thick in dust and dirt and we’ve had to find a rag in the boot of the car just to clear the windows to be able to drive! This is a 30k car that has not been looked after in their care.. the value of the car is irrelevant but we take pride in the things we have. NO-ONE should have to return to their vehicle in this mess!

-we then go down to the bottom barrier to exit the car park and charged another £7.50 just for the barrier to go up and let us out of this hell hole!

So basically £100 plus to park, £28.50 additional charges for following their signs and just to get out and a completely trashed un drivable filthy car that looks like it’s been parked on the runway!

I cannot believe express how much this parking is a con and appalling!!

DO NOT USE THIS COMPANY. When I dropped my car off, despite paying for the parking I was told I had to pay the £8 to allow the guy to leave the car park. Same on the way back so I could leave. I asked how far the car park was from the drop off zone and I was told 2 miles. The car was returned to me with nearly 25 miles on the clock. I had a basket of heavy work equipment in the boot that travels all over the UK with me and doesn’t move, yet this was thrown all over the boot which means my car must have been driven very hard in those miles. I also had a good hour wait for the return of the vehicle once we had collected our baggage. Not ideal after a long haul flight. Car was filthy too. Just an absolute joke for an official meet and greet company!!

AVOID this Heathrow Meet and Greet service – extremely unsettling
For a start the drop-off point provided did not match the short-stay car park location shown on the sat nav. Despite booking through the official Heathrow website, I found myself in an unfamiliar car park with no clear signage or instructions.
There was no registration desk or formal handover procedure. A man simply approached, said he would be taking my car to Heathrow, and asked me to sit in the passenger seat while he took the driver’s seat. Two other men then climbed into the back (onto seats folded over my luggage) and began speaking in a language I didn’t understand. At 5am, still half-asleep and increasingly alarmed, I felt I had little choice but to go along with it.
During the short drive to Terminal 2, I quickly checked reviews. They were mostly negative, mentioning long wait times and damage to vehicles, but at least people seemed to get their cars back. I had to pay an additional Heathrow drop-off fee, after which the two men in the back jumped out, unloaded my bags, and told me to call when I landed to arrange collection.
Still uneasy, I asked the driver for a receipt or any paperwork. He said none was needed – I should just call when I returned. He even added that I was free to make alternative parking arrangements.
As they drove away in my car, I was genuinely convinced I would never see it again. In a panic, I called them back claiming I had forgotten my passport. I spent the next hour running around the terminal desperately looking for police or anyone who could confirm the company’s legitimacy. Eventually, I saw my car returning – much to my relief. We drove back to the original car park, where I took my car back. The driver clearly knew I hadn’t forgotten any passport, but I didn’t care – I just wanted my car and keys.
I have no idea whether the service would have been fine had I left the car with them for three weeks. What I do know is that this operation needs urgent improvement:
• There must be a proper registration desk with clear handover procedures.
• Customers should receive paperwork or a receipt.
• Only the driver should be in the vehicle with the customer – no additional people.
• Staff should not speak in a foreign language in front of anxious customers.
This experience was stressful, unprofessional, and left me feeling unsafe. I would not recommend this service to anyone.

We actually booked the company’s park and ride service but when we wanted to return home after our flight they turned up at the airport in our car, this was after an hour wait in the car park. The place the car is left for the drop off is like a post apocalyptic baron piece of land with cars abandoned all over the place, with no office other than a plastic chair and table in a field. From reading the reviews it’s no wonder people are waiting hours for their cars. We were also ripped off for Heathrow charges as they demanded an extra £15 when they took us to the airport and said it was the transfer fee (£7 there and £8 return). We had to pay the £8 charge again to leave the car park at the airport. Despite chasing them for reimbursement they have not paid.
Believe the company trades under other names - we booked under Heathrow park and ride and also YS Elite Ltd

worst company i have EVER USED!
after travelling long haul.landed late at night in below freezing conditions. we had to wait over 3 hours for the car to be delivered back! they didnt answer about 60 of my calls, and when they did i got hung up on multiple times! i actually thought they had stolen my car and was close to tears. when they finally arrived they then went to another level and we had to go and find them. no apology! and car was filthy inside and out - never again!!!!!!

Park Lane Meet & Greet. This company offers very cheap prices for meet and greet and here’s why.
Call us 30 mins before arriving at Heathrow for drop off. They arrived over an hour later!
On arrival back at Heathrow call us once you have baggage. I did, no one answered the phone at 7am. Eventually called me back at 7:20am and said would be up to 45 mins. Two hours later eventually arrived with my vehicle. It was dirty, had an extra 70 miles on trip meter. Dash cam was disconnected. Constantly lied to on the phone every time I called chasing when car would arrive back at Heathrow. Avoid at all cost no matter how cheap they are.