Heathrow Meet And Greet Parking Reviews 

ParkLane Meet and Greet is just a scam. Please avoid at all costs. No-one answered the phone when I turned up at the airport. I tried for an hour. I had to book elsewhere at great cost. I have emailed the company to complain but no answer. When the driver does occasionally answer his phone he just hangs up on me.
I booked through comparetheparking which also appears to be a scam. The site is full of 5 star reviews yet this site is full of 1 star reviews for the same companies. They have been less than helpful with me trying to get a refund. Just telling me to email directly which I have done without answer.
I suggest everyone uses moneysavingexpert for bookings (which I usually do) instead of Comparetheparking which is useless and a rip off. And please avoid ParkLane Meet and Greet - just a scam.

Terrible company.
Wish we had looked at the other bad reviews before we booked! Took 3 hours for us to get our car back, when it was returned they came to the drop off point so I then had to pay another £7 to avoid getting a fine.

Reading the other reviews we were lucky to get our car back without any damage! The other parking companies such as Maple seemed to be miles better than Heathrow meet and Greet.

Do not use park lane meet and greet

Very unprofessional and kept me waiting 2 hours with 3 children

Awful service and communication , very rude people

They don't care

Please stay away and don't book these cowboys

Meet and Greet damaged my car and refused to accept liability. If you own a hybrid car, don't use Meet and Greet. They tried to jump start my car on my return and their lack of skill meant that they followed the wrong procedure and caused £1,200 of damage to the electrical systems. Both the AA and my garage confirm that they caused damage.

They need no stars of it was possible

A few of us my self , a couole abd another couple
Last night 23 feb LHR T 2

I waited 2.5 hrs @ 20-30 pm after a flight from thailand - they even said after 1 hr wait !!! that my battery was flat and they were trying to sort it

They said the’F’ word at me

When the car arrived he came screaching around the corner- luckily all my coats etc in the car - and I had petrol-
I do not believe the battery was flat- another guy was given another crazy excuse

Please dont use them

After a 15 hour journey on my own with two young children (6 and 8) we were waiting for TWO AND A HALF HOURS for our car to be dropped off upon arrival by Park Lane Meet and Greet. I’m a calm person in my communication but unfortunately they repeatedly lied to me, hung up on me and shouted at me even though I didn’t raise my voice and tried to appeal to their consciences (clearly they have none). They constantly lied by saying the car had been collected when my Volvo app showed it hadn’t moved or been unlocked. It was 30 mins, then another 20 mins, and so on, until eventually we had been waiting for 2 and a half hours,

To start with, I called for an update each time I was given had elapsed. After 4-5 calls, they threatened me that it wouldn’t go well for me if I called for any more updates and I just had to wait indefinitely until the driver called. I was scared that I wouldn’t get the car back at all. The worst travel experience ever managing crying, exhausted children while being treated with such disrespect and dishonesty. I wish I had found this site before. Please save yourself from a similar experience.

Absolutely awful experience, wish I read reviews before I booked. Just waited 3 hours with my 3 young children for my car to be dropped to me despite calling at the baggage arrival. In addition they hung up on me, swore at me just for ringing to find out where my car was. Not only that they just lie to you saying it’s 10 mins, it’s 20 minutes… well for us it was 3 hours!! Longer than my actual 90 minute flight! Man on the phone said he had given me a full refund… another lie!

It took them 3 hours to get my car after I called, two other families were also waiting 3+ hours. They were rude on the phone too, and told me it would come when it comes.

One thing I loathe the most is hidden fees. In addition, they take the car and drive it somewhere, which is something I do not agree with, as anything can happen. The whole concept of this is wrong and in the end the costs far exceeded the price I would have paid had I taken an Uber to and from.

Useless company! Called them as per their instructions once we had received our luggage. They said they would be half an hr. We are still here an hr and a half later they keep pushing it back. It’s freezing Cold I have two children and will be taking this further with trading standards. DO NOT USE
Update after three hours we got a taxi at our own expense to our car as they didn’t know where it was! Cowboys
I am going to be calling trading standards tomorrow and have already reported to the police. I would recommend everyone do the same

What an awful awful experience! I would give this company minus if I could! Unprofessional, rude, disgusting behaviour and complete disregard for their customers.
I waited nearly 3 hours for my car with 2 young children. I tried calling multiple times and would just get hung up on or placed on hold with no explanation about where my car was or when it was coming. I cannot believe this company is still running with these filthy, disgusting men.
When my car finally arrived it was just left with the key on the wheel... I honestly dont think I've ever experienced anything so awful.
DO NOT USE.

Would give 0 stars for LHR Meet & Greet. Took 30 mins to answer the phone. I think it was a grandad with little English who was in bed. He was unable to understand my car reg. or booking number. He sent the driver to the wrong terminal and we nearly missed our flight. On return I called and they said they did not recognise my booking. Eventually after some argument they did! It took an hour to return the car. Only noticed his morning the BMW badge had been ripped off, car was full of rubbish and high mileage. Thanks loads, I am awaiting my parking and driving offences….
Avoid, no accountability, a load of guys taking your money, with no care for your car or missing your flight.

Do yourself a favour and stay well clear of this company. They damaged the door of my car (quite badly!) and when I complained to them with photos, they headed emails “without prejudice” and said that my images weren’t “like for like” so they would not be upholding my complaint. The damage was not there on arrival, which is so clear from the pictures I’ve submitted but I haven’t got an image exactly aligned (from the same angle as the damage photo) so I’m powerless to do anything more. I f you do use this company I recommend taking pictures side on and front on at all angles all the way round or they’ll use the same loophole with you and cost you thousands. I’m going to have to probably get my entire door re sprayed for damage caused. It looks as though a door has been slammed against my door and it’s pulled the paint off. They park them in ridiculously tight spaces and I was worried something would happen when I left it. I learned the hard way. The car was also covered in mud. I have no idea where they took it!

They didn’t show up and wouldn’t answer our calls. We had to go with another company in the terminal, who charged us £210. ParkLane Meet and Greet are scam artists. DO NOT BOOK

I wish I had read these reviews absolutely terrible company …. drop off they were really good waiting for us … pick up was awful waited for nearly 2 hours we have 4 kids, kept hanging up when tried to call really rude man

AVOID AT ALL COSTS!!! Do not use them, had to pay an extra £20 pounds at the drop off with no notice, no instructions what so ever, you can put a drop off time and they will still make you wait 30 minutes until you call
Currently at the airport waiting to pick up the car, flight unexpectedly arrived early 3 hours early and they are making us wait 3 hours to pick up the car with children waiting to go home, I am never using these jokers ever again

DO NOT USE UNDER ANY CIRCUMSTANCES! Absolutely awful service. This company should be banned. On the way to drop the car off rang 30
Minutes ahead as requested. Then waited for 1 hour and 40 minutes for
Someone to come and collect the car, which incurred a £15 parking charge. Then rang them as we landed back at Heathrow again as requested, Got told it would be an hour and then heard nothing. Rang back and got told It would be another hour. They do not answer the phone either or the call doesn’t even connect. No updates, just left waiting around. Ended up waiting 4 and a half hours for my car to be able to travel home. Ended up reporting my car stolen to the police. Not something you want or need after a 24 hour journey home. Rude staff and whoever answers the phone just hangs up if they cant give you a time. AVOID THIS COMPANY!

Electric car was left unlocked with power on and had 150 miles when left and 20% when collected.

Then I had to find it get it myself.

I would give them 0 stars if I could and as many have said should have read the reviews before booking them. Fortunately our flight was delayed as they took a good 50 minutes to pick up from Heathrow T2 Short Stay Car Park. This of course meant that we got charged extra parking costs as a result. On our return we waited 90 minutes before our car arrived. We called them whilst waiting for our luggage and the call went through to Voice Mail, which is exactly what happened when we dropped it off. When I finally got to speak to someone they denied having any messages from me and then lied again saying it would be about 15 minutes till the car was returned which turned into 45 mins. So in conclusion, unprofessional and incredibly poor communications. The only upside was the price, it was cheap but I guess you get what you pay for.

Sitting at the airport pick up location. Been waiting for over an hour. Every time I call they say its 10minutes away. I can see on my tracker that the car has not moved. At least tell the truth and not lie. Worst pick up and drop off service. Never use this company. I should have read the reviews before I booked in with them.