Heathrow Meet And Greet Parking Reviews 

Beware that this is a scam company
They lie and are appalling
Had to wait over an hour at drop off. Even went to check in and came back and they still weren’t there. Then we had to pay an extra £20 car park because they were so late . Standing here now having called them more than an hour ago and still no one . Called again and they’re still telling an untrue story now stating that the driver is stuck on M25
Absolutely disgusting and should be put out of business . I believe there is legitimate company with same name

As others have said absolutely terrible service. Had to wait an hour for someone to collect my car when i dropped off despite having given them the requested call 30 mins before arrival. Then got back and was told it would be 30-45 mins before mu car was delivered this turned into nearly 2 hours!! Having just flown in from 35degree heat to the british winter we were left freezing in a windy car park. And they just don't care at all. Please please don’t use these people

Totally unprofessional, pick up the guy was rude, made me wait 20 minutes.
Pick up was even worse. I was left to wait with children at the airport for over an hour, the couldn't find the booking, they were super rude.
I was tricked into booking as the review in the comparison website were positive.

OMG!!!!!!
So I rang them to collect my car on arrival (1pm) they first told me my car had a flat tire and that I’d have to wait to collect it. I DID NOT leave my car with the with a flat tire. Then made me wait till 5pm where I just left because no one was picking up the phone. I then rang them the following day and they told me my car was in p69???
This was the last two days
I’m going to the police because I have know idea what to do next !

Zero stars if I could. We rang them and they said it would be a thirty minute wait for our car which is not what is advertised at booking of course but we waited. We’ve waited two hours and I’m writing this review still sitting at Heathrow and we still do not have our car which. They keep saying 15 more minutes then we wait some more and call them and it’s the same story. We’ve got a 1 year old who’s out in the cold waiting and really fussy.

Do not use Park Lane car parking service. They don’t answer the phone, turn up late so incurring extra parking costs, and when you collect you have to walk around and find vehicle yourself. Key is left on the tyre so zero security. They should not be allowed to operate. Total scam. Get them struck off.

Do Not Use them worst service ever. Had to wait for my car for 45min at airport after calling them an hour before to inform them I'm on my way. Same thing happened when I was dropping car off, I waited 30min for someone to pick up car and had to pay parking charges. Worst service ever

Outbound.

I set off early from home as the weather was bad so didn’t want to be late.

My pick up was booked for 17:00 on Friday 30 Jan 26, I called as instructed when I was 30 minutes away and arrived at 16:15. I was told my car wouldn’t be collected until 17:00 as this was my time slot.

I excepted this only to then have to wait until 18:10 until my car was collected, with excuses such as traffic on the M25. I then had to pay £24 for the parking exit ticket due to the delayed collection.

Surely they know what the traffic is like and leave at a time to take this into account.

Inbound.

I booked my car to be returned to me at 17:00 on Friday 13 Feb 26.

I called as instructed when I had collected my baggage only to be told my car would be with me at 19:45.

This time passed so I called again. This time the traffic excuse was used once again and told it would be another 45 minutes.

At 20:30 I called again and was told that the police had stopped the driver and asked him for insurance documents which the office was in the process of getting to him.

At 21:00 I called again to then be told the car wouldn’t start and hadn’t actually been dispatched. The car had a new battery 6 weeks ago so knew this to be a pack of lies. He then told me that the driver had left the parking lights on which had drained the battery.

We then proceeded to call every half an hour with more weak excuses. Eventually I called the police at 23:30, they then gave the company a call which then had the car delivered to me at 23:50. They didn’t bring it to the correct drop of point, delivering it to the lower floor and leaving my key on the front tyres before running off so they didn’t have to face me. They didn’t leave the parking ticket which prolonged my exit and took me over into 14 Dec 26 so I incurred a second ULEZ payment as I had already paid for 13 Dec 26 when I should have left.

Overall the service I received was appalling, with others alongside me on the return journey finding the same experience.

Please if you value your car and importantly time don’t use this company. We are still sitting in our car that was dumped in West Drayton with the keys left on the tyre. The car is missing both wing mirrors and has 2 flat tyres- we are currently waiting for the AA , 3 hours since we called them at Heathrow- we even had to get a cab here! Please don’t use them

The overall experience was unsatisfactory. Signage from the entrance to the drop-off area was inadequate, and severe congestion caused by exit barriers resulted in queues extending from the ground floor to the entrance on the upper floor. As the meet-and-greet facility is located on the ground floor adjacent to these barriers, it probably took 10 minutes + to drop off the car from entry to the car park. Travelling via a long-stay car park shuttle would likely have been more efficient. Furthermore, unclear and poorly visible directions to the meet-and-greet service resulted in an unexpected £7 drop-off charge.

SCAMMED US OUT OF £400 DO NOT USE THEM. We waited for almost an hour for PARK LANE PARKING to collect our car from Heathrow T3. They then called us just after we boarded our flight to say that our MOT had run out and charged us £375 to tow it to a test centre. They had three hours after we dropped it off in the carpark to call us. They then charged us for the short stay carpark for 12 hours as it was a long haul flight. We collected our car a week later, no MOT test certificate and refuse to return our money. They are thieves and belong in jail. I have reported to Trading Standards and the police. This company should not be promoted through Heathrow. PLEASE READ THE REVIEWS AND DO NOT USE THEM!

The worst parking company ever! Car went up by 22 miles, key was left on the tyre and the official BMW mats were stolen out of the car! When we confronted them, they said not our problem we just work here. Absolutely disgusting company, do not book with them ever!!

PLEASE PLEASE PLEASE AVOID!!!!
Do not give these scum bags your hard earned money!
Was late picking the car and and returning it, both alloys came back scratched and was extremely rude on the phone!

We booked our Meet and Greet parking at Heathrow Terminal 3 through Trinqoo and found PARK SAVER. Please DO NOT USE THEM. They were 35 minutes late for departure and 40 minutes late on arrival. When we got our car back, it was filthy. There were mud splashes on the side of the car and mud footprints on the drivers mat. When I rang to complain, I got shouted at saying it was not there job to clean the car. The gentleman was extreamly rude and will never use this company again.

Standing here waiting for 45 mins. Nobody has spoken to us, updated us! Where the F is my car!

It was bad enough arriving!

You have to still pay for a ticket.
They didn’t show and nearly made us miss our flight.
They then said they would be under 30 minutes and didn’t show up for 90 minutes.
This is not a service it’s a sham.

Do not use Park Lane meet and greet - they took over an hour to get to us dropping the car - we then had to rush through airport and pay extra for the car park because they were late!- In addition compare the parking should not be advertising them - and when I complained had nothing to say and continue to have them as a recommendation. Steer clear of all of them!

Despite phoning half an hour before arriving as directed they failed to pick up the car until an hour later.
On returning we are now 1.5 hours waiting and no one is responding to our request for the car. Currently thinking we need to get the police involved . UPDATE: The car arrived just under three hours after we called from the baggage hall with our bags. We had everything from cancelled calls, rude and aggressive answers, constant lies and fabricated stories.
We were only one of 5 couples waiting for our cars to arrive AND many more drivers who were waiting to drop off. In the 3 hours only ONE PERSON arrived to deliver a car and pick up another. The driver who did arrive described the company and management in terms that I couldn’t repeat!!!

DO NOT GIVE THEM YOUR MONEY!!!! SCAM SCAM SCAM REPORTING TO TRADING STANDARDS Returned car with 0 miles so had clearly been using it for personal use over the weekend

when we left it it had 1/4 of a tank, rude disrespectful vile man who told us that it’s our problem, EXCUSE ME!?!! waited an hour for them to meet us at drop off and another at pick up, DO NOT USE

Use anyone else but these cowboys.

I waited 40 minutes for someone to collect my car, even though i gave them 40 minutes notice and had to wait 1 hour 10 mins for someone to drop off my car after giving them 30 mins notice.
When you call them (as i did 4 times on each occasion), they keep lieing to you by saying 5-7 mins, if someone takes note of the rubbish service the give and uses somone else, it would be worth typng this out.