Heatzen Reviews 

310
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and hard work, often going above and beyond expectations. People frequently highlight the politeness, friendliness, and caring attitude of the installation teams. Many appreciate the clear communication and detailed explanations provided throughout the service. The overall service quality is consistently described as excellent, with customers noting efficient installations and a high standard of workmanship. Reviewers also commend the teams for their tidiness, ensuring minimal disruption and leaving properties clean. The company's commitment to a smooth and effective process, from initial contact to completion, is widely praised by consumers.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their professionalism,... See more

Service

Reviewers highlight positive aspects of service, with many praising the professionalism, efficiency, and... See more

Customer service

Reviewers mention positive feedback about customer service, with many expressing satisfaction with the... See more

Quality

People report positive experiences with quality, with many reviewers highlighting the high standard of work... See more

Product

Clients share ambiguous opinions on the product, with some expressing satisfaction with their new boiler,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Applied for the grant accepted straight away. Jimmy came and single handedly fit 10 radiators and a boiler in my 6 bedroom house in 2 days, great guy with a great work ethic couldn’t of asked for a be... See more

Company replied

Rated 5 out of 5 stars

I had a team of three to do my loft insulation, extractor fans and window vents and I cannot give them enough praise. They worked non stop, as my walls are thick concrete, but they got it done. Even w... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant service. Luke and his fantastic team Anthony and Ky done the most amazing job. Talked me through the process with constant updates throughout. Tidied up constantly throughout the... See more

Company replied

Rated 5 out of 5 stars

Both Jimmy and Billy were fabulous, total professionals. Had an issue on Friday which was fixed and meant they didn’t finish until about 8.30pm, Jimmy knew all the technical stuff and was a very qui... See more

Company replied


Company details

  1. Home Improvement Store

About Heatzen

Written by the company

Heatzen offers a variety of free services to help UK residents improve their home's energy efficiency and save money on bills..

Government Funded ECO4 Boiler Replacement

Qualifying homeowners can receive a brand new Boiler, energy-efficient boiler installed at no upfront cost through the ECO4 scheme. This can significantly reduce heating bills and improve your home's comfort.

Free Boiler Grant

If you meet the requirements, you can have your old and inefficient boiler replaced for Free under ECO4 Scheme. Many people now qualify for a new boiler replacement under the Government Grant. Background-1

First Time Central Heating

UK Government grant helps low-income households with no existing central heating system to install one for the First Time Central Heating FREE of cost.

Free First Time Central Heating Free Boiler Repalcement Grant

Apply now to see if you qualify for ECO4 or discuss other ways to save on your energy bills.


Visit our Website

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

310 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(310)

115 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nice guys

Nice guys. Very quick clean and tidy work.

December 13, 2024
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Phil,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen Team

Rated 5 out of 5 stars

Luke & Kyran from HEATZEN have just…

Luke & Kyran from HEATZEN have just done an excellent job fitting our new Worcester boiler, radiators and TRVs. It's much warmer already!
Both tidied and cleaned up too!
Thank you so much. 😃

December 9, 2024
Unprompted review
Heatzen logo

Reply from Heatzen

Hi L Tinley,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen Team

Rated 4 out of 5 stars

I recently had a new boiler installed

I recently had a new boiler installed, and the entire experience was excellent. Max handled the organisation and communicated clearly.

Luke and Kai, carried out the installation. Luke was professional, experienced, and incredibly helpful. They both worked efficiently, answered all my questions, and made sure everything was done to a high standard.

Finally, Marvy, the electrician, was fantastic, handling the electrical work with precision and care.

Overall, the service was quick, professional, and I’m very pleased with the result.

November 29, 2024
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Sufia,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen Team

Rated 5 out of 5 stars

Full central heating install

The lads nathan jack done very good job whilst explaining the whole process as they want were very clean and tidy and very professional would highly recommend them. Definitley the A team

December 7, 2024
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Jason,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen Team

Rated 5 out of 5 stars

Right from the start

Right from the start - Outstanding.!!
Nathan & Jack did our installation, they were friendly and helpful - the work was superb. recommended all the way.

December 5, 2024
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Jane,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen Team

Rated 5 out of 5 stars

Nathan and Jack were very efficient and…

Nathan and Jack were very efficient and professional. They did a great job with installing my boiler. They involved me in the entire process and seek consent for every procedure through out the entire process. They left my place very tidy after completing the job. I very happy with the service.

December 4, 2024
Unprompted review
Heatzen logo

Reply from Heatzen

Hi,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen Team

Rated 5 out of 5 stars

Had boiler fitted today Jack and Ricky…

Had boiler fitted today Jack and Ricky said they would be here at 7.30 turned up on the dot got cracked on with job very efficient and cleaned up after them selves and were very professional good job would recommend this service to anyone.7

November 29, 2024
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Ryan,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen Team

Rated 5 out of 5 stars

Luke and team are spot on they are…

Luke and team are spot on they are respectful and keep things clean and tidy, and the work they do is perfect.

November 28, 2024
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Jason,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen Team

Rated 5 out of 5 stars

My experience is 5 star Luke was so…

My experience is 5 star Luke was so professional and talk me through the whole thing the work was clean and tidy l wood recommend him to everyone

November 26, 2024
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Mohammade,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen Team

Rated 5 out of 5 stars

Extremely kind and helpful !

They were very helpful and did some extra work for us as well.

November 25, 2024
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Kingston,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen Team

Rated 5 out of 5 stars

Excellent service

Excellent service. And worked quickly. Luke was great. Nothing was a problem

November 22, 2024
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Ellen,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen Team

Rated 5 out of 5 stars

Great experience with the whole team.

Great experience with the whole team.
The guys installing were amazing and nothing was to much trouble.
Nice job and very clean

November 16, 2024
Unprompted review
Heatzen logo

Reply from Heatzen

Hi,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen Team

Rated 5 out of 5 stars

4 guys worked tirelessly over 2 days.

These guys worked tirelessly in very difficult circumstances of my house, but did very professional work, don’t look at work in progress wait for the excellent result at the end, brilliant and just in time for the snow that arrived next day, well done Muhammad, sorry didn’t catch the other 3 guys names.

November 20, 2024
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Silverj,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen Team

Rated 5 out of 5 stars

Brilliant service fantastic new boiler

Brilliant service. Thank you Luke and the rest of the guys for a fantastic service and new boiler! Very happy.

November 21, 2024
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Day,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen Team

Rated 5 out of 5 stars

Ricky and Nathan have done a great job…

Ricky and Nathan have done a great job with fitting a whole new heating system and boiler, very polite friendly people maxed sure everything was completed and tidy, can’t thank them enough :)

November 20, 2024
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Libby,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen Team

Rated 5 out of 5 stars

Very efficient

Very efficient. Would def recomend

November 19, 2024
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Jenny,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen Team

Rated 5 out of 5 stars

Boiler installation

Did extra work , promt still to show how it works tho. Thank you luke

November 16, 2024
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Bashar,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen Team

Rated 5 out of 5 stars

Luke and team arrived at our property

Luke and team arrived at our property, had to contact the office to agree an extra day as extra work needed doing. This was all agreed by the office and Luke and his team carried out the job very professionally and left the house clean and tidy with lovely hot radiators.

November 14, 2024
Unprompted review
Heatzen logo

Reply from Heatzen

Hi,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen Team

Rated 5 out of 5 stars

Extremely professional job

Extremely professional job, great lads, Jack, drew and Ricky, very polite lads highly recommended

November 4, 2024
Unprompted review
Heatzen logo

Reply from Heatzen

Hi James,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen Team

Rated 5 out of 5 stars

Pipework is Artwork!

Lads arrived a little late due to the previous job running late.. but they worked 2 really long days to get the job finished.. Two really nice lads who did an excellent job its a shame their pipe work is hidden by the boiler as its a work of art.. seriously recommend them

November 13, 2024
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Goblin,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look