Hedon Reviews 531

Dreadful communication, misleading purchase process and no concept of who is a returning customer. Telling me I received emails that I didn’t. Poor.

Great customer service, care and very professional. Product is just awesome.

The team at Hedon was amazing at communicating with me as well as understanding my needs.

They worked with me to find a solution that fit myself and their business.

Can’t wait for purchase my 3rd helmet from them in the future!

I’m a return customer to Hendon and as usual, their products are exceptional, delivery is quick and the whole sales experience is 100%

I ordered a custom Hedonist helmet for my husband and couldn’t be happier with the beautiful helmet and the great care the fine people at Hedon provided. They were very detail focused, informative and responsive every step of the way. The gorgeous helmet and accessories were delivered as promised, and everything about their products and service completely live up to the luxury brand. I, too, have a Hedon helmet and won’t buy any other—they’re so comfortable and beautifully made. Worth every penny!

This Hedon helmet is first class. Great padding, beautifully painted, light, quiet with good brass fittings.

Hedon have been an absolute delight to deal with, they have gone above and beyond to ensure all of my questions and concerns were fully addressed in a comprehensive, professional and polite manner. I can not recommend them highly enough, and would have no hesitation buying from them again.

Honestly, I have yet to have had the time/opportunity to evaluate fully my recently purchased Hedon Hedonist open face helmet, however in terms of the customer service I have been afforded in making my choice etc. pre-purchasing, nothing was too much trouble for them and to ultimately ensure that I ride away happy..
Unforgettable!

Superb after-sales service, attentive and very efficient in responding to my request.

Love the brand

Best ever helmets I’ve used

Incredible quality and attention to detail, well worth the money. The size guide is accurate too. Plus the helpful and prompt customer service made all the difference. Received complimentary ratchets for my spare visor in my recent order. Great experience!

This is one of the best companies I ever bought from. The Hedonism helmet was custom painted and is the lightest most comfortable helmet i have owned. I own a modular Shoei and gave it to a friend. Too heavy and hot!

Con- The paint is very sensitive to scratching. My helmet tapped on the ground (The shell did not get damaged with the light fall.) The paint chipped. I was surprised. My bad! Do not use the goggle strap to move the helmet. It is a snap and not a rivet! Maybe sew it in to the helmet or rivet in to the helmet it will not support the weight of the helmet.

Pro- I contacted Anne with photos to make sure the helmet was ok. She replied and told me the marks were purely cosmetic and the helmet survived just fine. She would get me instructions and pantone codes to match the touchup paint.

Con- Only use "D" Rings on the chin strap. No option for ratchet like on Shoei. Kind of a pain. A live with thing that the helmet is so awesome.

Semi-Con- I'm in USA. Hedon is in England. The time difference usually only allows for one email reply per day so communication can be spotty, but they do reply!. No phone number for customer service I can find.

Also- The liner is permanent. You cannot easily add a Cardo communication system to it and Hedon works with Sena. Just be aware. You can add the cardo, but it would require messing with the liner. I dont want to talk to anyone while I rise anyways, but music would be nice.

All that being said! I bought a full faced helmet for Chicago winters without hesitation. Will continue to buy from them. Best helmet out there.

Amazing experience, the highest quality products in the world

I've been searching for a bicycle helmet that suits my taste for a long time. For me, the HEDON Headstrong is the best bicycle helmet. The helmet impresses with its timeless design and outstanding quality. Clever features like the magnetic Fidlock buckle and high-quality materials reinforce the impression that I'm wearing the most beautiful and safe helmet. In my opinion, the helmet is worth every cent.

I loved the helmet, fits perfect… and it’s beautiful.
I’m very happy with the purchase

Great product and service

I needed to replace my Heroine Racer 1 that I purchased in 2018. Initially I thought I would try something different and bought from a competitor - cheaper and I felt a decent lid. However I realised my error which turned into an expensive one as I have now bought a new signature black heroine racer 2. The comparison with more mainstream helmets is stark - the comfort and field of view is exceptional and in every detail you see where the extra couple of hundred £ has gone. They are expensive but in my view are worth the money for many years of use. The racer 2 is quieter vs the 1, lighter and the new visor functionality an excellent upgrade. Also to note they come up bigger (i have a 59cm head and was an xl but am a large in the racer 2). Great service from Anne after a hiccup with delivery.

Fantastic helmet design. Super fast delivery. Great customer service. Recommended