This is the third helmet I have bought from Hedon. They are such a good company to deal with, really helpful and ensure you get exactly what you need (especially if you order the wrong visor - they... See more
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Review summary
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Great Company. Products are fantastic, you cant really see it online, but when your helmet is in your hands you will appreciate the craftsmanship. It is perfect. Customer service is fantastic also,... See more
Effortless style, flawless comfort. This Hedon helmet isn’t just gear—it’s a statement. Classic lines, perfect fit, and an aesthetic that’s makes every ride cinematic. Ride in it once and you’ll never... See more
Really happy with my custom Hedon helmet. Communication throughout the process was clear and helpful. The design is clean, stylish, and well-made. You can tell a lot of care goes into the craftsmanshi... See more
Company details
About Hedon
Written by the company
Based in London, Hedon believes in the perfect fusion of two essential elements: style and safety. Our brand represents a harmonious blend of cutting-edge engineering and timeless design, redefining the way you experience the open road.
Helmets and accessories crafted with meticulous attention to detail and noble materials, Hedon helmets are more than just protective gear; they are a statement of individuality and a testament to uncompromising quality. Built to last, our helmets are born from a passion for motorcycling and a deep respect for riders' safety, offering you the best of both worlds.
Join us in embracing the spirit of freedom, adventure, and unparalleled craftsmanship. Hedon Helmets - Where Safety Meets Style, Where Tradition Meets Innovation. Ride with confidence, ride with Hedon. #thehighisreal
Contact info
United Kingdom
- 01895443074
- aftersales@hedon.com
- hedon.com
4.6
Excellent
531 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 week
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Disappointed of Hampshire
Hi,
I thought that I would buy one of your helmets to see what they were like.
The first helmet I ordered turned out to be unavailable in the size you had advertised. After some correspondence I changed the order, with your agreement to a helmet in XXL. When the helmet arrived, you described it as XL, XXL. Odd.
When I looked at it, it looks like a small.
Anyway, it seems the time has run out and you have managed to unload what I presume is a surplus size on a customer who wanted one of your helmets.
I am considering my options.
Alan Marshall
July 22, 2025
Reply from Hedon
Dear Alan,
Thank you for taking the time to leave your feedback. We’re sorry to hear you feel disappointed, especially as we were in ongoing contact to try and make sure you received a helmet you would be happy with.
From our records, your original order was for a Hedonist Zinc in XL, which unfortunately was out of stock in that size. We explained that the largest size we offer in this model is XXL and also suggested other options. You initially considered the Made-To-Order version but later requested to switch to a different model, the Heroine x Bike Shed in XXL — which by then had sold out. We then provided you with the list of remaining XXL helmets in our Last Chance Sale, and you selected the Hedonist Signature Black XXL.
We updated your order accordingly and shipped it on 23rd July at no extra cost as a goodwill gesture. Upon receipt, you kindly acknowledged that our customer service was “fine” but said the helmet felt too small and that you would give it to your grandson. We immediately followed up asking where the fit felt tight and requesting your head measurement so we could recommend a better option or arrange a return/exchange within the 14-day return period.
On 28th July and again later, we sent reminders, and your last reply advised you were still “trying to find a tape measure” and hadn’t yet tried the helmet on. Unfortunately, we didn’t hear back after that, and the return period has since passed.
That said, even though we are now well beyond the return window, we would still be happy to make an exception on this occasion and arrange an exchange out of goodwill. If you’d like to take us up on this offer, please reply to our Customer Services email so we can help you find the right fit.
Kind regards,
The Hedon Team
Fantastic product
Fantastic product, of the highest quality and beautiful packaging. Fast and clear delivery method.
July 28, 2025
Quality products and that the company stands by quality.
Great products from Hedon, very reliablw company.
July 23, 2025
Best helmet on the market
Best helmet on the market - this is my 2nd and either one exceeded my expectations. Pity though that we have to pay the extra taxes on the continent.
July 28, 2025
Awesome company!
July 27, 2025
Really happy with my custom Hedon…
Really happy with my custom Hedon helmet. Communication throughout the process was clear and helpful. The design is clean, stylish, and well-made. You can tell a lot of care goes into the craftsmanship. It looks great and fits perfectly. Definitely worth it if you want something unique and high quality.
August 4, 2025
Unprompted review
Very helpful there for the customer on…
Very helpful there for the customer on a personal level great to deal with
July 23, 2025
Great helmet and great service
Great helmet and great service. Was dubious about spending this sort of money on a helmet but I must say it’s worth it. I’ve owned all brands of helmets including Shoei and Arai and I must say this is hands down better.
I was worried about noise (Heroine Racer 2) but I needn’t have worried, by far the quietest helmet I’ve worn. Also, it’s a pleasure to wear, light, comfortable and in addition, it looks great.
I would highly recommend, if you’re considering one, stop and buy!!
July 23, 2025
I like this helmet very much
I like this helmet very much. I am relatively small and it does not make me look too big. It is also comfortable to wear. It may be a little hot in the summer.
July 22, 2025
The gloves I bought didn't fit me…
The gloves I bought didn't fit me correctly. Great comms from Hedon about this and accepted the gloves back and a swift refund. Great service.
July 22, 2025
Communications are poor.
Communication is the foundation of good business. I have a few products and have been trying to enquire about a bespoke helmet but unfortunately my enquiries have gone unanswered.
Such a shame. Product is fantastic. Customer service well below par.
July 1, 2025
Unprompted review
Reply from Hedon
Dear DV,
Thank you for your feedback and for being a loyal Hedon customer.
We're genuinely sorry to hear about your experience trying to enquire about a bespoke helmet. Unfortunately, we’re only able to see initials on this review and do not have a full name to trace your communication. Based on the date you mentioned, it’s possible that your reply went to an old or previously closed ticket, which may not have reached our Customer Services team.
We aim to respond to all enquiries within 24 hours, often on the same day. To ensure we can assist you promptly, please send a fresh email to aftersales@hedon.com and our team will be happy to help you with your bespoke helmet enquiry.
Warm regards,
Hedon Customer Services
I am still awaiting a returns address…
I am still awaiting a returns address for my order. This company openly breaches distance selling law and cannot be trusted.
Please honour your legal requirements and supply the details required for my return.
July 29, 2025
Unprompted review
Reply from Hedon
Dear Brian,
Thank you for sharing your feedback, though we’re sorry to hear you’re disappointed.
Your order was placed during our clearly advertised Sample Sale, which offers exclusive discounts on limited pieces that are marked non-refundable. This condition was stated both on the product page and in our return policy at the time of purchase.
We would like to clarify that your helmet was not faulty or misdescribed — it was exactly as shown and described, and sold in perfect working condition. As such, it does not fall under the scope of the UK Consumer Rights Act for mandatory refunds.
Despite this, we proactively offered you an exchange or a voucher out of goodwill, options that go beyond our stated policy, in an effort to resolve this to your satisfaction.
We value our customers greatly and always aim to provide transparent service. We're still happy to assist with an exchange or credit note should you wish to reconsider.
Kind regards,
Team Hedon
HEDON: Outstanding Product and Service
I’ve owned a HEDON Hedonist helmet for over 10 years now, and I’m still fully satisfied with it — a high-quality, durable product with outstanding comfort. More recently, I purchased a custom full-face helmet, and once again, the experience was excellent.
The customer service was simply outstanding throughout the entire order process. A huge thank you to Anne for her availability, responsiveness, and professionalism. Her personalized support truly made a difference and made the whole buying experience smooth and enjoyable.
Following a minor defect on my new helmet, I really appreciated how quickly and efficiently my request was handled, as well as the complimentary shipment of new cheek pads. This thoughtful gesture reflects not only the seriousness and professionalism of the brand, but also the genuine care given to each customer.
The responsiveness, attentiveness, and personalized service clearly show that at HEDON, customer satisfaction is not just a slogan — it’s a real priority. HEDON truly stands out as a top-tier premium brand. I recommend them without hesitation.
Raphael.
July 18, 2025
Unprompted review
I received my Heroine Racer today and…
I received my Heroine Racer today and it’s a work of art. I took it out on the highway and couldn’t believe the comfort and lack of wind noise.
I was between sizes and Anne gave me helpful guidance and advised me to size up as the helmets tend to fit a little bit small. Communication was very timely throughout.
I’ve had Schuberth and Arai helmets before and they were very good but my new Hedon is easily the best helmet I’ve ever owned. Bonus: it makes you look cool in a retro way, not like a bubblehead/Gazoo.
July 22, 2025
Unprompted review
I purchased my item back on the 7th of…
Thank you Hedon team for going above and beyond what you had to do to get me the right part after I ordered the wrong one by mistake. Your customer service team is amazing! I really appreciate your service and support.
July 7, 2025
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