Hedyart Reviews 310

TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Avoid avoid avoid I was lucky I got the items but canvas ripped frame broken they tried to insult me by saying I have to put frame together I am aware of that but when two pieces of the frame are brok... See more

Rated 5 out of 5 stars

Needed a new hobby, saw these and thought why not! Sent for 3, came within stated time, well packaged, easy to iron on reverse before starting, paint covers well, if number is a bit dark, if using a... See more

Rated 1 out of 5 stars

Order's do not arrive. They claim to have delivered them and will not refund. I have left negative reviews on all three kits I ordered and never received weeks ago and all these reviews have not be... See more

Rated 1 out of 5 stars

I made 2 separate order for 6 paintings in total. Ive only received 1 order (3 paintings) tracking by yodel says delivered both so hedy house won’t do anything about it. You can’t call them only emai... See more

Company details

Information provided by various external sources

We specially provide the unique DIY paint by numbers kits UK and all the painting by numbers tools for the beginner paint by numbers lovers. All products are in stock, Ship out in 24 hours.


Contact info

1.8

Poor

TrustScore 2 out of 5

310 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

New addiction

New addiction absolutely love this project
I can’t actually believe that I did it . Fab product quick delivery and have another three waiting to be completed. Can’t recommend them enough !

July 31, 2020
Unprompted review
Rated 5 out of 5 stars

Personalised paintings

I ordered 3 paint by numbers personalised pictures and must say they are amazing, the finished pictures are so realistic and it was great fun doing them. All my friends are hooked on them as well now. So glad I discovered hedyart.

July 30, 2020
Unprompted review
Rated 5 out of 5 stars

What a fantastic product

What a fantastic product. We’ve done a monkey with headphones for one of my sons, a stag for the other. Ordered a personalised photo as a 70th birthday gift and about to get one ordered for my daughter. This has definitely given me an outlet with great results. Totally recommend!

July 30, 2020
Unprompted review
Rated 5 out of 5 stars

Complete relaxation, stress relief

Ordered three as gifts for family have started the purple flower/butterfly. Canvas great quality, paint great quality. Great projects to take the stress of tour day away. Have shown family my progress and now have many to fulfill their request.

July 29, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. I love my new hobby. The materials are all great quality and the I’m delighted it’s the finished products.

July 28, 2020
Unprompted review
Rated 5 out of 5 stars

So pleased

So pleased. Ordered 1 , the monkey with his hand on his head , as couldn't believe it would come out like they show it on Hedy Art web site but it did 😀Have now ordered the buy 2 get 1 free. Absolutely love doing them so therapeutic and so rewarding when they're done. Couldn't recommend high enough ,

July 27, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent product

Ordered a DIY paint by numbers for a little project in lockdown and it is amazing. Very easy to do as it comes with all the equipment you need and enough paint for the whole thing. Results are stunning, I would highly recommend this product!

July 24, 2020
Unprompted review
Rated 5 out of 5 stars

Great quality product

I have ordered few sets now and I am very happy with all the products ordered. Numbers are easy to read and always great outcome.

July 23, 2020
Unprompted review
Rated 5 out of 5 stars

Found The Artist In Me!

I can recommend the paint by numbers kits by Hedyart. You have anything you need to create your masterpiece with colours and brushes. I used the photo option upload and painted something personal to me which made it more special. Cannot recommend them enough!

July 20, 2020
Unprompted review
Rated 1 out of 5 stars

Poor customer service

Chased product as past the delivery time and was told ‘it will arrive soon’.
Extremely unhelpful customer service. Will not be retiring.

July 20, 2020
Unprompted review
Hedyart logo

Reply from Hedyart

Hello
I am sorry that logistics cannot meet your expectations.
Maybe I can explain that because of the impact of the recent COVID-19, there is a delay in our express delivery.
I hope to be understood. Thank you very much!
Have a wonderful day and take care~

Rated 5 out of 5 stars

EXCELLENT

First time with paint by numbers.....really enjoyed it. Found it therapeutic and calming, a really good experience. Excellent quality with easy to follow instructions......will certainly be buying another.

July 17, 2020
Unprompted review
Rated 1 out of 5 stars

Disappointing product and delivery

The quality of the frame was very poor, also the paints dried out very fast and it didn’t have enough black, so I had to get some more to finish the painting. As the canvas came rolled and folded it took a while and a lot of ironing for it to lose its wrinkles.
I also found very disappointing the fact that although HedyArt promotes itself as a UK based company, the painting was shipped from china, I really don’t believe such a small/inexpensive product justifies the massive carbon footprint. So, all and all I won’t be recommending this company. I bought 3 more already from a company based in Poland (no in the UK either, but not too far), they came already stretched in the frame, the paint is better quality and the price is competitive. My advice is, have a look around and read the delivery policy!!

July 16, 2020
Unprompted review
Hedyart logo

Reply from Hedyart

Hello, we are very sorry about this. Regarding your insufficient paint, we can give you a replacement or a partial refund. About product creases :In order to protect the goods from being damaged during transportation, we will fold the canvas and wrap it up. The canvas is made of cotton and linen, so creases are normal. But don't worry, the slight creases will not be seen after the painting is done. If the crease you received is serious and cannot be used, please contact us, we will reissue a new package for you. About our company, we are in UK, but we have many factories in several countries.
And the paintings will be made in some of our Asia factories at this time. ( because there is very safe now, and they have sound policies, we couldn't make the products in UK these days)
And all paintings are newly made to order
Have a wonderful day and take care~

Rated 5 out of 5 stars

I have used hedyart.co.uk a few times…

I have used hedyart.co.uk a few times now and there fantastic every order has been amazing delivery has been fast and the products are always the best quality amazing selection to choose from and has something for everyone i am now a loyal customer and will only be using hedyart.co.uk in the future

July 16, 2020
Unprompted review
Rated 5 out of 5 stars

Great kit, great value

A really good pack, worth every penny. I'm not very good at art so found it a great way of immersing myself. The finished article is better than I could have imagined. Everything you need is included, aside from the patience required to finish it. Very good at relieving the stresses of lockdown. Thank you Hedyart!

July 14, 2020
Unprompted review
Rated 5 out of 5 stars

I’m really happy to say that my…

I’m really happy to say that my painting came out great! I ordered the largest one possible and would recommend getting a larger size especially if you are doing an intricate one. They give you plenty of paint and the as long as you take care of the brushes they do last. The paint maybe a bit thick sometimes so I just dip it in water very lightly to thin out. I highly recommend buying from hedyart as they had some good deals on and if there is a problem with your shipment they get back to you immediately. It’s a great form of meditation as well and very helpful in relaxing especially in the climate we are all living u set today. You don’t have to have any prior knowledge of painting so it’s really worth a go and trey have loads to choose from. I will be back buying after I finish the next two I’ve purchased. Thank you so much you guys are great and stay safe.

July 13, 2020
Unprompted review

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