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Heidi AI (Heidi Health) Reviews 

496
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently find the core product to be a remarkably helpful and efficient tool for saving valuable working time and significantly reducing daily administrative paperwork. People genuinely appreciate that the system allows them to focus completely on their clients during clinical consultations. However, some customers also noted significant ongoing issues regarding customer support and application reliability. Reviewers frequently mentioned that session transcripts can sometimes be missing important data or completely fail to save properly afterward. Consumers experienced frustrating technical delays and received unhelpful responses when trying to resolve various software glitches.

What people talk about most

Customer service

People report negative experiences with customer service, expressing deep frustration over delayed responses... See more

User experience

Customers had ambiguous experiences with user experience, reporting both helpful efficiency and frustrating... See more

Product

Reviewers share mixed feedback about the product, noting that while the core software is genuinely... See more

Service

Clients share ambiguous opinions on service. Reviewers appreciate the smooth hands-free transcription and... See more

Application

Reviewers highlight deep frustration with the app, noting that recent updates have made it close to unusable.... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I’ve been trying to decide whether to sign up to Heidi over the last three or four months like many clinicians I’ve been using the dictation function and it is an extensive resource but if it does gen... See more

Company replied

Rated 3 out of 5 stars

Three stars. As a product its actually really good at what it does, but the pricing tiers are a little slippery. I set this up for my wife, via Halaxy her CRM, we signed up for a one month pro tri... See more

Company replied

Rated 3 out of 5 stars

Lost entire notes. Vanished into thin air and their customer support did not provide satisfactory answers to ensure that this will not happen again. Shame..

Company replied

Rated 3 out of 5 stars

When Heidi Health works as intended, it genuinely delivers. The AI-generated notes required minimal editing, and with occasional tweaks to the AI instructions — which sometimes drift from your o... See more

Company replied


Company details

  1. Medical Transcription Service
  2. Audio Transcription Service
  3. Medical Billing Service
  4. Software Company
  5. Transcription Service

Written by the company

Heidi is building an AI Care Partner, with a mission to double the world’s healthcare capacity by supporting every stage of care delivery. In addition to its popular AI scribe, Heidi has introduced Evidence – giving clinicians access to trusted medical research to support clinical decision at the point of care – and Comms, a calls function that enables healthcare teams to coordinate patient communications. Together, these capabilities support various aspects of the clinical workflow, enabling clinicians to focus on providing quality patient care. Heidi supports more than 2.5 million consults each week in 110 languages from 190 countries. Founded in Melbourne, Australia, Heidi has raised $96.6M USD from global investors including Point72 Private Investments, Blackbird, Headline, Phoenix Court's growth fund - Latitude, Possible Ventures, and Archangel. Heidi adheres to international standards including the NHS, HIPAA, GDPR, and Australian Privacy Principles, and has obtained enterprise-grade security certifications such as SOC2 and ISO27001.


Contact info

3.1

Average

TrustScore 3 out of 5

496 reviews

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No recent history of asking for reviews

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Replied to 97% of negative reviews

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3.1

All reviews

(496)

52 reviews in the last 12 months

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Rated 3 out of 5 stars

It's great but needs more work

The overall idea of Heidi AI is great! When I first started using it I thought it was incredible. It seems it needs more updating though because as time goes on I find that it misses parts of my encounter entirely. I can't rely on this only unfortunately.

September 2, 2024
Unprompted review
Rated 5 out of 5 stars

This has COMPLETELY changed my…

This has COMPLETELY changed my workflow. I do clinic notes, telephone notes, operative notes. I also use it for inpatient consultations and inpatient rounding. Custom templates change the game. UI/Ux is great. I'm in love.

July 8, 2024
Unprompted review
Rated 5 out of 5 stars

Heidi and General practice

Heidi has been a great addition to General Practice. Especially with Heidi v2.0 that allows you to use your own templates.

I really like the additions feature with heidi meaning that you can write your own notes that also allows the AI to supplement into the final notes. Very useful for things like examination findings which can be awkward to say out loud, or investigation findings that aren't verbalised.

July 2, 2024
Unprompted review
Rated 5 out of 5 stars

Veterinary Use

Heidi has made my note taking faster and more professional. Adjusting the templates helps tailor it to my needs. Overall I am looking forward to seeing how it continues to improve with use and upgrades.

June 2, 2024
Unprompted review
Rated 5 out of 5 stars

Veterinarian Loving It!

I am a veterinarian using Heidi Health. I find this software ai scribe to be nothing short of incredible. In one week my clinical note taking has been completely transformed. I now have every fine detail of the client/patient visit completely captured with all the friendly chit-chat filtered out. The real test was when I had 3 dogs in the room at once. I purposefully kept a single SOAP note going, because the conversation never stays on one pet at a time. I thought I'll figure it all out later. Amazingly, Heidi kept all the comments straight about each individual dog as the conversation bounced around. I just pasted the complete combined note in each record, then individually highlighted and deleted what didn't belong in that particular record. I'm sure I could create a smart template that would accomplish that automatically.
Heidi is flawlessly capturing diagnostic recommendations and hasn't missed a single veterinary drug generic or brand name yet. It is well tuned to veterinary vocabulary. Heidi understands a dog named Ralph from an owner named Ralph.

June 23, 2024
Unprompted review
Rated 5 out of 5 stars

Free version was a great start, pro is even better.

Free version was a great start, pro is even better. I found it got a bit slow with my heavy reliance on it. I find it very useful for my long consults. Also serves as a memory aid for me when people have come with a list of issues and we have discussed brief plans about a number of issues.
I do find that documentation of examination findings is bit less detailed, perhaps this is related to my habit of not speaking much while examination.

June 20, 2024
Unprompted review
Rated 5 out of 5 stars

Goldilocks format for initial and…

Goldilocks format for initial and follow up exam notes is surprisingly accurate and does help with recalling events. Working on setting up an integration and pro but based on trial I would definitely recommend for a busy practice.

May 28, 2024
Unprompted review
Rated 5 out of 5 stars

The team is very responsive despite…

The team is very responsive despite being a trial service for me. I believe the software is very useful and despite a few glitches which the team tries their best to address, it has been much better than other ambient AI scribes I have used.

June 1, 2024
Unprompted review
Rated 4 out of 5 stars

Basic/Free Version for a Psychotherapist

I appreciate the free version of Heidi, an AI scribe software that I've been trialing along with 3 others. I'll likely stick with it for several reasons: the free version (they need us just as much as we need them), ease of use, and writing style options. I typically use the SOAP (issues) or Psychotherapy Note templates.

I don't use the software for every session because I want to keep my clinical skills sharp. I rely on it for intakes, sessions dense with content, or when I need clarity on a client's case. It picks up pertinent information 95% of the time, though sometimes I need to add information manually.

I particularly like the Goldilocks writing style, which closely resembles mine. It's crucial to thoroughly read and edit the generated note before pasting it into the chart. Don't forget to review your professional organization's ethical guidelines on the use of AI.

When I used my tablet, I would open Heidi in a browser but if I switched out of the browser and went to another application, Heidi was not reliable. My workaround for that was to use my cellphone, keep the browser open, and not lock my screen.

Overall, Heidi has been a great little helper.

June 9, 2024
Unprompted review
Rated 5 out of 5 stars

New Grad PT w/ work life balance

I am a new grad physical therapist working in an OP MSK clinic with some complex populations. We are fortunate to have 1 hour with our patients without aids however that means we spend a LOT of our time working directly with the patients and don't have any set documentation time. I found Heidi because I knew I wanted to prioritize my patient connections and work life balance. So far, being able to hit record and have a conversation with my patient has been invaluable. Patients have noticed that I am actually connecting with them and appreciate that I'm not glued to my laptop. I just upgraded to the pro trial in anticipation of promoting this program to my clinic to provide to the other therapists. Being able to format my own template for evaluations, daily notes, and progress notes has been amazing. 10/10 recommend the pro version. 8/10 recommend the basic just because the default PT note template doesn't perfectly align with webPT SOAP notes.

June 7, 2024
Unprompted review
Rated 5 out of 5 stars

Heidi AI: The Game-Changing AI Medical Scribe for Physicians

What a fantastic innovation Heidi AI is! It's clearly designed by a doctor who understands the pain points and inefficiencies in medical documentation. Heidi AI has been an absolute game changer for my practice. My verbose and unstructured dictation is concisely distilled by Heidi AI's sophisticated artificial intelligence, which then transforms it into a meticulously organized medical note and a tailored clinic letter that speaks directly to my patients, saving me valuable time and effort. This incredible tool is going to save me countless hours every month, allowing us to focus more on providing high-quality patient care.
I have been a user of many of the most popular AI scribe products on the market over the last year and a half. I have even experimented with creating my own text-to-speech solutions and integrating them with ChatGPT and Claude. However, one thing that really impressed me about Heidi AI was its unparalleled SPEED. The efficiency and responsiveness of this tool are truly remarkable, making it a standout among its competitors. I have no doubt that I will be a long-time user of Heidi AI, and I wholeheartedly urge all physicians to give it a try. This innovative solution has the potential to revolutionize the way we approach medical documentation, ultimately leading to improved patient care and a better work-life balance for healthcare professionals.

June 5, 2024
Unprompted review
Rated 5 out of 5 stars

Free to Focus on my Patients

Using Heidi allows me to focus on my patients, making the process of connection and trust building much more effective. Knowing Heidi is keeping track of the details frees my own brain for assessment, diagnosis, patient education, and treatment plans.

June 4, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing scribe service

Absolutely amazing scribe service.
Makes my notes keeping tidy and quick.
Saves me a lot of time which I can use for patient care.
I wish I had started using sooner.
I certainly recommend it to fellow doctors. Give it a try. You will love it.

June 4, 2024
Unprompted review
Rated 5 out of 5 stars

Secure and accurate

Secure and accurate, even across a 3 hour assessment interview. Heidi doesn't miss anything and still has the capacity to do the notes for me afterwards. That's more than I can say for my actual brain.

June 4, 2024
Unprompted review

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