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Heidi AI (Heidi Health) Reviews 

496
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently find the core product to be a remarkably helpful and efficient tool for saving valuable working time and significantly reducing daily administrative paperwork. People genuinely appreciate that the system allows them to focus completely on their clients during clinical consultations. However, some customers also noted significant ongoing issues regarding customer support and application reliability. Reviewers frequently mentioned that session transcripts can sometimes be missing important data or completely fail to save properly afterward. Consumers experienced frustrating technical delays and received unhelpful responses when trying to resolve various software glitches.

What people talk about most

Customer service

People report negative experiences with customer service, expressing deep frustration over delayed responses... See more

User experience

Customers had ambiguous experiences with user experience, reporting both helpful efficiency and frustrating... See more

Product

Reviewers share mixed feedback about the product, noting that while the core software is genuinely... See more

Service

Clients share ambiguous opinions on service. Reviewers appreciate the smooth hands-free transcription and... See more

Application

Reviewers highlight deep frustration with the app, noting that recent updates have made it close to unusable.... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I’ve been trying to decide whether to sign up to Heidi over the last three or four months like many clinicians I’ve been using the dictation function and it is an extensive resource but if it does gen... See more

Company replied

Rated 3 out of 5 stars

Three stars. As a product its actually really good at what it does, but the pricing tiers are a little slippery. I set this up for my wife, via Halaxy her CRM, we signed up for a one month pro tri... See more

Company replied

Rated 3 out of 5 stars

Lost entire notes. Vanished into thin air and their customer support did not provide satisfactory answers to ensure that this will not happen again. Shame..

Company replied

Rated 3 out of 5 stars

When Heidi Health works as intended, it genuinely delivers. The AI-generated notes required minimal editing, and with occasional tweaks to the AI instructions — which sometimes drift from your o... See more

Company replied


Company details

  1. Medical Transcription Service
  2. Audio Transcription Service
  3. Medical Billing Service
  4. Software Company
  5. Transcription Service

Written by the company

Heidi is building an AI Care Partner, with a mission to double the world’s healthcare capacity by supporting every stage of care delivery. In addition to its popular AI scribe, Heidi has introduced Evidence – giving clinicians access to trusted medical research to support clinical decision at the point of care – and Comms, a calls function that enables healthcare teams to coordinate patient communications. Together, these capabilities support various aspects of the clinical workflow, enabling clinicians to focus on providing quality patient care. Heidi supports more than 2.5 million consults each week in 110 languages from 190 countries. Founded in Melbourne, Australia, Heidi has raised $96.6M USD from global investors including Point72 Private Investments, Blackbird, Headline, Phoenix Court's growth fund - Latitude, Possible Ventures, and Archangel. Heidi adheres to international standards including the NHS, HIPAA, GDPR, and Australian Privacy Principles, and has obtained enterprise-grade security certifications such as SOC2 and ISO27001.


Contact info

3.1

Average

TrustScore 3 out of 5

496 reviews

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No recent history of asking for reviews

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Replied to 97% of negative reviews

Typically replies within 1 week

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3.1

All reviews

(496)

52 reviews in the last 12 months

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Rated 4 out of 5 stars

So far, good mix of accuracy and usability.

After trialing multiple AI Scribe and dictation programs, I have found Heidi Health to provide a good mix of accuracy and usability. I am hopeful that further use (greater than 30 days) proves continued usefulness - i.e. learning my "writing style", and making customized templates.

June 2, 2024
Unprompted review
Rated 5 out of 5 stars

The customer service has been amazing

The customer service has been amazing. And Heidi as a tool is invaluable. The level of precision is high, and it makes note-taking a breeze. As a CBT Psychotherapist I have tried several note taking platforms, but Heidi is by far the best.

May 27, 2024
Unprompted review
Rated 5 out of 5 stars

So far, the best transcription system I have tried

I have tried several transcription systems because I always wrote long notes and spent hours after work doing it. I cannot praise Heidi enough! It is the best and most affordable software and a game-changing tool. Thank you, Heidi! I also noticed that there are more tools coming, which sounds very exciting.

June 1, 2024
Unprompted review
Rated 5 out of 5 stars

Maybe Someday

I remember a few years ago after finishing my charting for the day, I thought there has to be a better way. If only I could hold a conversation with a patient and then a complete SOAP note could be generated. Maybe someday that could happen. Well, someday just happened with Heidi. Patients love it because I am present time conscious with them. I love it because of the completeness of the note and time saved.

May 31, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding

This is my first experience with AI and Heidi Health. Typically, with technology, I am underwhelmed, but this has opened my eyes.
It is intuitive and comprehensive. I am more efficient with both notes and correspondence. I could not go back to what I was doing - I will recommend it others

May 31, 2024
Unprompted review
Rated 5 out of 5 stars

A life changer for busy professionals

As a healthcare professional and a busy mom juggling family and career, Heidi Medical Scribe has been a lifesaver over the past four months. This tool has dramatically streamlined my charting process, making it quick and accurate, which frees up valuable time for patient care and family.

The intuitive interface and AI-driven accuracy have reduced my documentation time significantly. This efficiency allows me to focus more on my patients during the day and spend quality time with my family in the evenings.

Heidi Medical Scribe is user-friendly, with a minimal learning curve, and offers great customer support. Its flexibility lets me access it from anywhere, accommodating my dynamic schedule effortlessly.

In summary, Heidi Medical Scribe has greatly improved my work-life balance and enhanced my efficiency as a physiotherapist. Highly recommended for any healthcare professional.

May 30, 2024
Unprompted review
Rated 5 out of 5 stars

This is witchcraft

This is witchcraft - spookily accurate clinical summary of even the longest and most rambling consultation. Quick, superbly easy to use and instantly become an indispensable part of my daily workflow

May 30, 2024
Unprompted review
Rated 5 out of 5 stars

Great scribe for medics

Great system that saves me so much time. I have recommended it to most clinicians I know. I will be signing up to the 'paid' service too to get access to longer consultations.

May 30, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely incredible

Absolutely incredible. This is going to be a game changer for sure. Has already improved the efficiency of my consultations and my documentation looks top notch. I can engage more with my patients and not have to worry about remembering every detail. I've already been spreading the word everywhere.

May 28, 2024
Unprompted review
Rated 5 out of 5 stars

This was game changer

This was game changer. The ability to get my admin tasks done in a quarter of the time it normally took gave me time back with my family and to focus on education to improve my skills for clients.

May 30, 2024
Unprompted review
Rated 4 out of 5 stars

Rating is a 4.5

Rating is a 4.5. Makes my visits so much easier, I can be with my patients fully and not worry about taking notes during the visit. The formatting could use a little help, but besides that it's awesome.

May 29, 2024
Unprompted review
Rated 4 out of 5 stars

Best program yet…

I've tried several medical dictation systems, and this one is by far the best. It easily adapts to my needs, whether I require a brief summary or a more detailed note. It significantly reduces the time I spend on notes and charting, which is a huge benefit. My only complaint is that it's supposed to translate my Spanish visits to English, but that feature hasn't worked yet.

May 28, 2024
Unprompted review
Rated 5 out of 5 stars

Heidi+Audiology=YAY!

I'm an audiologist and have been using Heidi for writing chart notes for about 3 weeks. It has completely changed my workflow for the better. I can spend more time listening to my patients without using my energy trying to write down or remember every detail as I go. I am still working on getting the perfect templates for me, but it's been a really helpful and fun addition to my workday.

May 28, 2024
Unprompted review
Rated 5 out of 5 stars

Gamechanger

Gamechanger!
I'm always seeking ways to be more effective and more efficient so that my patients can get "all of me" during a visit. Heidi is the biggest move in this direction I have made and wholeheartedly recommend it. It is intuitive and does not take a huge learning curve. It allows me to be present and engaged and helps makes my notes better without any concern of replacing the human element. You still have to ask good questions and have solid medical knowledge and I don't feel like it steps on my toes at all.
Corey FNP in Family Practice

May 26, 2024
Unprompted review
Rated 4 out of 5 stars

Great potential

Soooky ability to filter the relevant medical history, examination findings and clinical synopsis from the consultation. Paediatrics must add extra levels of difficulty because of background noise and interruptions from excitable patients. It’s not quite there yet, but will get there.

May 1, 2024
Unprompted review
Rated 5 out of 5 stars

Audiologist review

In the short while I've been trying Heidi I've been very impressed with how logically and appropriately it summarises the consultation into comprehensive notes. Heidi has been particularly helpful with longer consultations (such as assessments of auditory processing) - I can focus on my patient, and I've found Heidi remembers things I didn't, and organises the history into clear sentence points.

May 28, 2024
Unprompted review

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