Excellent Experience with Helcim – Especially Thanks to Ana G.! We recently signed up with Helcim and couldn’t be happier with the experience so far. Our account representative, Ana G., was incredibl... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
We are West Vancouver based accounting firm. Helcim is fast and reliable. Their system is modern and easy to use. Our on boarding agent Ana was really helpful and informative as well. Whole transition... See more
Company replied
Jocelyn Yet was incredible to work with. She made our Helcim onboarding simple, efficient, and stress-free. She was responsive, knowledgeable, and took the time to make sure everything was set up prop... See more
Company replied
Owning and operating different businesses, my situation came with different types of unique needs and challenges that needed to be addressed. The staff from all of the different departments that I h... See more
Company replied
Company details
About Helcim
Written by the company
Helcim is a payments company that lets businesses accept credit cards with ease. Helcim focuses on delivering a better payment service by making it easier to sign up, providing smarter payment tools, and making it more affordable to get paid.
Get Started
Price
Contact info
Suite 400, 440 2 Ave SW, T2P 5E9, Calgary, Canada
- 1-877-643-5246
- help@helcim.com
- helcim.com
4.1
Great
916 reviews
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
When I signed up for this payment…
When I signed up for this payment platform there was no mention of having to have Social Media platforms as a requirement for proof of business.
I received an email from a Joshua requesting this information in order to process my payments.I informed him that I do not use any social media platforms.
I did however send him a copy of my State Business License in which I live. I am also inspected by the State of Maine for my business. This is as far as I am concerned the best proof of business. I have to follow State guidelines to operate my business.
Not like a fabricated social media site which many people do.
I have not heard back from Joshua nor have I received payment for my transactions.
After countless emails I still have no payment. I would not recommend this company to anyone and will write a review online as well.
October 4, 2025
Unprompted review
Reply from Helcim
Hi Susan,
Thank you for sharing your feedback and for taking the time to outline your concerns. Due to the nature of our industry and for security reasons, Helcim, as a financial services provider, has obligations to adhere to KYC, KYB, and risk policies. As part of these obligations, we review all applications and may request further information about your business. If we cannot satisfy these policies, we may not be able to continue working with your business.
We encourage you to reach out to our Trust and Safety team at trustandsafety@helcim.com to get further assistance.
Best regards,
The Helcim Team
Helcim's response lacks specificity and raises serious data-handling concerns
I am writing my reply to Helcim Trust & Safety team here as my emails are not being answered, however they are quick to reply to my negative review. Hopefully other businesses and startups will stay clear after reading my reviews and experiences.
Helcim Trust & Safety,
Your message is as vague as they come. If my business did not meet your KYC/KYB/AML requirements, you should never have approved my account or allowed it to operate. Approving, allowing me to link my bank accounts, accept client payments, store payment card information and PII—then suspending my account without notice—demonstrates a deeply flawed process and lack of due diligence on your part.
Worse still, your communication implies that my transactions were potentially fraudulent or characteristic of money laundering. That is a serious insinuation. If you had any legitimate concern about a specific transaction, you could have flagged it and opened an enquiry. I bank with a top-tier financial institution that maintains far more stringent compliance protocols than most fintechs. Are you implying their compliance is weaker than yours? Please be careful what you suggest without factual basis.
Now, because of your actions, I am forced to contact my clients and ask them to cancel the payment cards they had saved in your platform and reissue their payments through another channel. This is not only an administrative nightmare but also creates distrust and reputational risk for both my business and yours — all because your internal process failed to identify issues before approving and activating my account.
You have also left me in a concerning position regarding the PII and PCI data of my clients stored on your systems. Without notice, you’ve denied access to my account and given me no proof that you’ve deleted or secured this data in compliance with your stated obligations. I require immediate written answers to the following:
1. Specific Reason for Account Suspension
Provide clear documentation of the exact findings that led to this action, including which policy or risk criteria were triggered.
2. Data Protection and Deletion (PII/PCI)
Confirm whether my clients’ and my data have been deleted. Provide your Data Subject Rights (DSR) policy, GDPR compliance procedures, and evidence of PCI DSS certification. If retention is mandatory, state the legal basis and duration.
3. Data Residency and Handling
Your support call was routed offshore. Confirm where my data is stored and processed, which third-party processors have access, and whether any PII is handled outside North America.
4. Access and Export of Records
Provide a secure export of my customer records and transactions so that I can continue servicing clients.
5. Process Accountability
Explain why onboarding approval was granted and transactions processed before final compliance verification. This failure has now directly resulted in client disruption and loss of trust.
Until these issues are addressed, the matter remains unresolved. I expect a written response within three (3) business days outlining the specific regulatory basis for your action, your data deletion confirmation, and a plan to remediate the damage caused by your internal oversight.
October 14, 2025
Unprompted review
Reply from Helcim
Dear Tahsin,
Thank you for your message.
Due to the nature of our industry and for security reasons, Helcim is at times unable to provide specific account closure reasons. Part of our due process evaluates factors including but not limited to creditworthiness, risks affiliated with industries, business history, and many additional factors. The following clause in our Merchant Terms of Service speaks to some of the reasons your account may have been closed:
Cancellation and Termination: Helcim reserves the right to terminate your Account for any reason, without notice, at any time. Some reasons that this may occur include:
We determine, in our sole discretion, that your use of the Services constitutes a risk of fraud, or credit risk unacceptable to Helcim;
You use the Services in a manner contrary to these Terms of Service, our policies or in an otherwise prohibited manner;
Non-payment of any amounts owing to us for any reason;
Chargebacks in excess of Association monitoring guidelines;
Your percentage of error Transactions or retrieval requests is excessive in the opinion of Helcim;
You appear on the Association Terminated Merchant File; or any other merchant watch list; or
Applicable Law or a Financial Services Provider requires us to.
Helcim takes the privacy of your information and that of your customers very seriously. Please consult our Privacy Policy available at https://legal.helcim.com/us/privacy-policy/ and our Data Processing Addendum available at https://legal.helcim.com/us/privacy-policy/data-processing-addendum/ for more information about our privacy practices, and data subject request mechanisms. You can find our PCI-DSS Attestation of Compliance by visiting our Trust Center at trust.helcim.com.
Helcim’s Services are hosted by Google at their Canadian data centers. For additional information about personal data transfers, please consult our Data Processing Addendum (linked above) and our Subprocessor List available at https://legal.helcim.com/us/privacy-policy/subprocessors/.
Helcim retains Application Data and associated Personal Data, including related correspondence, for a minimum period of five (5) years from the creation date of the most recent record, to comply with our legal, regulatory and/or contractual obligations. For example, as a provider of payment services, Helcim is required to comply with anti-terrorism and anti-money laundering laws and regulations, which mandate the retention of certain Application Data and Personal Data. Helcim also retains this data to maintain and operate our fraud detection, monitoring and loss prevention efforts, and to comply with our tax, accounting, and financial reporting obligations.
You can download your documents and data by logging into your account. Should you need to reactivate your account access, please call our Support Team at (877) 643 - 5246 Monday - Friday: 7am - 5pm MT or Saturdays: 9am - 5pm MT. The following help articles provide additional information:
https://learn.helcim.com/docs/import-export-customer-data
https://learn.helcim.com/docs/access-generate-helcim-reports
https://learn.helcim.com/docs/export-transaction-data
https://learn.helcim.com/docs/how-to-import-or-export-invoices
We wish you all the best in your search for a suitable payment provider.
Best Regards,
The Helcim Team
Waste of time!
My husband and I own an apparel and promotional products company. A large portion of our business is drop shipping. Helcim didn't say anything about not providing payment processing to companies that mainly drop ship. Instead, they took us through a whole "onboarding" process that took over 20 minutes. They set up our account. Had us make a "test" purchase and said we were good to go.
Then, when we sent our first payment link to a customer, Helcim responded with a request for photos of our inventory, signed contracts with suppliers we purchase from, and signed service agreements with our customers. We don't engage in contracts of that nature. We are a small business. We went over all of this when we signed up.
Then they "apologized" and cancelled our account and said they would refund our customer in 5-7 days. I guess we'll be going back to Stripe and not looking back!
Thanks for wasting my time Helcim!
October 8, 2025
Unprompted review
Reply from Helcim
Hi Jessica,
As a financial service provider we have strict obligations to adhere to KYC, KYB, Risk and Anti-Money Laundering policies.
In order to ensure our compliance we conduct reviews on all accounts that sign up with Helcim. The outcome of these reviews will determine our ability to continue the relationship. While we would love to onboard all merchants to our platform, unfortunately, we are not always able to clear the requisite regulatory hurdles.
If you have further questions about your application, please email trustandsafety@helcim.com.
Best,
- The Helcim Team.
Monish is always so positive and…
Monish is always so positive and helpful. I love how patient he is to answer our questions and help us navigate the website.
September 30, 2025
Unprompted review
Reply from Helcim
Hi Mandy,
Thank you so much for your kind words! We’re thrilled to hear that Monish has been such a positive and helpful support for you.
Best regards,
The Helcim Team
This is what customer service should…
This is what customer service should be. Other companies have come calling, trying to beat their rates (some hear the name Helcim and hang up), but as a small family business owner I'd rather pay a little more anyway to reach a friendly, professional, accountable human being when I need help--shoutout to Medisha! What I love after being with them for 4 years: no rental fees, no equipment issues, 2 minor app issues that were both resolved quickly (no chasing after anyone!), very competitive rates, simple to understand billing, ongoing development and improvements, and best of all--they are CANADIAN.
June 2, 2025
Unprompted review
Reply from Helcim
Hi Joyce,
Thank you for such a detailed and thoughtful review! We’re so grateful for your loyalty over the past 4 years and for sharing your experience as a family business owner. We’ll be sure to pass along your shoutout to Medisha — she’ll be thrilled to know she made such a positive impact. We’re proud to continue delivering the transparency, service, and ongoing improvements you deserve, and we’re honored to be your payments partner.
Best regards,
The Helcim Team
Monish was wonderful
Monish was wonderful, courteous, very responsive when I needed help, and over all very kind. Very happy with both the customer service team and product. Thanks!
September 17, 2025
Unprompted review
Reply from Helcim
Hi Nicole,
Thank you so much for your kind words! We’re thrilled to hear that Monish provided you with excellent support and that you’re happy with both our team and product. We truly appreciate your support and look forward to assisting you again whenever you need us.
Best regards,
The Helcim Team
The service has been really great
The service has been really great. Monish who has been helping me is so responsive. Reaches out to check in and make sure all is going well. Any time I have a question, he’s promptly available. I was nervous from reading some reviews, but my experience has been top tier. It’s making me wonder why is took me so long to switch. I was with chase for like 7 years and then they were making me pay $500 for a new machine. So thank you chase for being so greedy, it made me motivated to go elsewhere. It’s been 3 weeks and I’m so happy with Helcim.
September 22, 2025
Unprompted review
Reply from Helcim
Hi Nassim,
Thank you for sharing your experience and for the fantastic review! We are so happy to hear that your transition to Helcim has been a top-tier one.
We're incredibly proud of our team, and we'll be sure to pass along your kind words to Monish. He truly is an excellent example of the responsive and helpful service we strive to provide.
We know switching providers can be a big decision, and we're thrilled that you've been so happy with your choice. Thanks again for the review, and welcome to Helcim!
Best regards,
The Helcim Team
Company approved me for an account and…
Company approved me for an account and I took my first payment this was on a Friday. Come Monday I get an email saying they want to ask me more questions. I respond to them 2 times, but then 4 days go by and all of a sudden I get an email saying that "We are not a good fit" for one another. Will not be doing business with them no more after this happened.
September 10, 2025
Unprompted review
Reply from Helcim
Hi Jon,
As a financial service provider we have strict obligations to adhere to KYC, KYB, Risk and Anti-Money Laundering policies.
In order to ensure our compliance we conduct reviews on all accounts that sign up with Helcim. The outcome of these reviews will determine our ability to continue the relationship. While we would love to onboard all merchants to our platform, unfortunately, we are not always able to clear the requisite regulatory hurdles.
If you have further questions about your application, please email trustandsafety@helcim.com.
Best,
The Helcim Team
Have dealt with several merchant card…
Have dealt with several merchant card services and we have had nothing but terrible experiences, until now. Helcim and their customer service are above and beyond what I though possible to get. When they tell you that you can pass on the fee to the customer and you are charged nothing, they actually mean it. I still cannot believe it took us this long to find a reputable credit card processer.
September 10, 2025
Unprompted review
Reply from Helcim
Hi Jennifer,
Thank you for taking the time to share your experience! We’re so glad to hear that Helcim has been a positive change after your past experiences. Our team works hard to provide clear, transparent service, and it’s wonderful to know that’s what you’ve experienced. We’re thrilled to have earned your trust and look forward to supporting your business for years to come!
Thank you,
The Helcim Team
Very helpful
I appreciate the help from the support tech. My issue was easily solved, but he did not make me feel foolish for needing help with something easy. Keep up the great work and thank you so much.
September 5, 2025
Unprompted review
Reply from Helcim
Hi Teri,
Thank you for sharing your experience! We’re so glad to hear that our support team was able to resolve your issue quickly while making you feel comfortable along the way. No question is ever too small, and we’re always happy to help. We truly appreciate your kind words and support!
Thank you,
The Helcim Team
Monish was easy to work with and was…
Monish was easy to work with and was knowledgeable about the Helcim POS system. He followed up a few times to make sure we were satisfied and to ensure the terminal was working well for us
September 2, 2025
Unprompted review
Reply from Helcim
Hi Tracey,
Thank you so much for your feedback! We’re thrilled to hear that Monish was able to support you with your Helcim POS setup and that his follow-ups helped ensure everything was running smoothly. Providing knowledgeable and attentive service is something we take pride in, and we’re glad you had a positive experience.
Thank you,
The Helcim Team
I had a great experience with the Helcim rep! They were extremely responsive, knowledgeable, and went above and beyond to help resolve my issue quickly. I really appreciate their patience and guidance
I had a great experience with the Helcim rep! They were extremely responsive, knowledgeable, and went above and beyond to help resolve my issue quickly. I really appreciate their patience and guidance throughout the process — it made everything so much easier. Highly recommend!
August 29, 2025
Unprompted review
Reply from Helcim
Hi Stephanie,
Thank you so much for your wonderful feedback! We’re delighted to hear that you had such a positive experience with our team. Providing responsive, knowledgeable, and patient support is always our goal, and it’s great to know that we were able to make things easier for you. We truly appreciate your business and look forward to continuing to support you whenever you need us.
Thank you,
The Helcim Team
Alex was very helpful and clear in his…
Alex was very helpful and clear in his instructions, so it was easy to rectify the problem.
August 28, 2025
Unprompted review
Reply from Helcim
Hi Harold,
Thank you for taking the time to leave us a review. We’re so glad to hear that Alex was able to support you with clear instructions and make the resolution process smooth and straightforward. Providing helpful guidance and making things easy for our merchants is exactly what we strive for, and it’s wonderful to know that came through in your experience.
Thank you,
The Helcim Team
Amazing Support from Kosy
I spoke with Kosy this morning and she was amazing! She was patient, very helpful, and made the whole process easy. Excellent customer service experience.
August 26, 2025
Unprompted review
Reply from Helcim
Hi Erin,
Thank you so much for your kind words! We’re thrilled to hear that Kosy was able to make your experience smooth and helpful. We truly appreciate you taking the time to share your experience with us!
Thank you
The Helcim Team
Easy process
Monish was very helpful even though I gave him a ton of bills to look over. Very excited to work with Helcim.
August 26, 2025
Unprompted review
Reply from Helcim
Hi Mike,
Thanks for sharing your experience! We’re glad Monish was able to support you thoroughly and make things easier. We’re just as excited to have you with Helcim and look forward to supporting your business.
Thank you,
The Helcim Team
Helcim proves to be one of the best!
JEROMMY was phenomenal and incredibly patient with helping me. I had issues with logging into my account and he clarified a lot of questions I had about how Helcim works especially with my payment processes.
I feel confident with using Helcim services if they have employees like Jerommy.
August 20, 2025
Unprompted review
Reply from Helcim
Hi Eugene,
We’re so glad to hear Jerommy was able to support you with patience and clarity! It’s great to know you feel confident using Helcim - we’ll make sure to share your kind words with him.
Thank you,
--The Helcim Team.
Sorry.
Sorry.. have never used this company and after reading some of these reviews, I will not be using this company. Nothing like the feeling of being left without a POS and losing money because they decided after 3 days to week when they have already approved you to figure out, "I guess we actually can't approve you"
All the security approval levels taken should be done at once! Not a 3-10 day span. Then inconvenience the business by telling them, "NO, sorry..your business is too much of a risk
August 18, 2025
Unprompted review
Reply from Helcim
Hi Lou C,
As a financial service provider we have strict obligations to adhere to KYC, KYB, Risk and Anti-Money Laundering policies.
In order to ensure our compliance we conduct reviews on all accounts that sign up with Helcim. The outcome of these reviews will determine our ability to continue the relationship. While we would love to onboard all merchants to our platform, unfortunately, we are not always able to clear the requisite regulatory hurdles.
If you have further questions about your application, please email trustandsafety@helcim.com.
Best,
- The Helcim Team.
my phone calls are answered quickly by…
my phone calls are answered quickly by people ho know how to help me and do so graciously.
August 18, 2025
Unprompted review
Reply from Helcim
Hi Larisse,
Thanks so much for your kind words! We’re glad to hear our team is able to help you quickly and with care. We really appreciate your feedback and your trust in Helcim!
Thank you,
--The Helcim Team.
I am absolutely thrilled with Helcim!!
I am absolutely thrilled with my new partnership with Helcim!! I initially sought out to find the lowest priced processor after 6 years of running my business and invoicing through PayPal Business.
I knew there must be a better company but admittedly I kept on with PayPal because I did everything through there…payments, invoicing and shipping.
I finally made the plunge about 2 months ago and now I’m kicking myself why on earth didn’t I do it sooner!!
Once you have your invoice design set up everything is so easy!! I bought the smart terminal too for in person events and that thing is so flipping awesome too!! Seamless integration of customers and invoicing across the app, smart terminal and website.
Everything from invoicing, to inventory management, to customer management (customers even have their own portal that they can log into to keep all their contact info and payment info up to date) - plus everything is customizable down to every automated email generated. So impressed :)
Everything is SO well it together and thought out.
Literally the only thing I could ask for is a shipping label generator - other than that everything is PERFECT!!
Jocelyn in customer service is awesome and so incredibly helpful - I will recommend this company 8 days a week.
Thank you Helcim Team
August 14, 2025
Unprompted review
Reply from Helcim
Hi Gemma,
Thank you so much for sharing your experience! We’re thrilled to hear how Helcim has helped simplify your business operations and that both the tools and the team (shoutout to Jocelyn!) have made such a positive impact. We’re grateful for your partnership and excited to keep supporting your growth. Thanks for choosing Helcim!
--The Helcim Team.
Kosy = Superior Customer Service
Kosy was fast and efficient when answering all of my questions. Extremely polite as well!
August 14, 2025
Unprompted review
Reply from Helcim
Hi Debbie,
We really appreciate your kind words! It’s great to hear that our team could answer your questions quickly and provide a positive experience. Thanks for taking the time to share your feedback!
Thank you,
--The Helcim Team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.