So far so good. Trying to understand how to get the invoicing portion of this done. So far we have been able to export our clients names and email addresses to the customer portal with no issues. N... See more
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Review summary
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The negative reviewers mostly are complaining about the initial "know your customer" setup delay. I too found this a surprise, but a pleasant one. I am happy to work with a processing compan... See more
Company replied
Kosy was an absolute DREAM! Helcim is incredibly user friendly, but Kosy went above and beyond, making sure that everything was set up, everyone had a log in and all of our companies were tied to th... See more
Company replied
After many years with a different credit card processor and being a little set in my ways, the customer service folks at Helcim have been very patient, informative, and competent. Best of all if they... See more
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Company details
About Helcim
Written by the company
Helcim is a payments company that lets businesses accept credit cards with ease. Helcim focuses on delivering a better payment service by making it easier to sign up, providing smarter payment tools, and making it more affordable to get paid.
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Contact info
Suite 400, 440 2 Ave SW, T2P 5E9, Calgary, Canada
- 1-877-643-5246
- help@helcim.com
- helcim.com
4.1
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Helcim provides excellent customer…
Helcim provides excellent customer support. My query was resolved within a day. Thanks.
July 20, 2026
Reply from Helcim
Hi Farheen,
Thank you for your feedback! We’re delighted to hear your question was resolved within a day and that you had an excellent experience with our customer support team. We truly appreciate your kind words and are always happy to help. Thank you for choosing Helcim!
Best regards,
The Helcim Team
I am very happy with my experience with…
I am very happy with my experience with Helcim so far and it is going on 3 years.
June 20, 2026
Reply from Helcim
Hi Carmen,
Thank you for your feedback and for being with Helcim for nearly three years! We’re delighted to hear you’ve had such a positive experience with us. We truly appreciate your continued trust and support, and we look forward to serving your business for many years to come.
Best regards,
The Helcim Team
What an absolutely pleasant experience…
What an absolutely pleasant experience speaking with support today! Give that woman a raise!
Helcim consistently delivers!!!
July 17, 2026
Reply from Helcim
Hi Candy,
Thank you for the amazing feedback! We’re thrilled to hear you had such a pleasant experience with our support team. It’s wonderful to know we were able to deliver the level of service you’ve come to expect from Helcim.
We’ll be sure to share your kind words with the team—they’ll certainly appreciate them. Thank you for your continued support!
Best regards,
The Helcim Team
The agent who assisted me was very…
The agent who assisted me was very helpful, patient, and professional.
July 16, 2026
Reply from Helcim
Hi Aliza,
Thank you for your feedback! We’re delighted to hear that our team member was helpful, patient, and professional throughout your experience. We truly appreciate your kind words and are glad we could assist. Thank you for choosing Helcim!
Best regards,
The Helcim Team
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I contacted Helcim but cancelled my ticket the morning after. thank you
June 15, 2026
Reply from Helcim
Hi Mona,
Thank you for the 5-star review! We’re glad to hear everything was resolved and that you no longer needed assistance. We appreciate you taking the time to share your feedback, and if you ever need help in the future, our team will be happy to assist.
Best regards,
The Helcim Team
I opened an account about three months…
I opened an account about three months ago. The process was a little weird, but ultimately not painful. Within a couple of days they approved my account, and I started taking payments.
Yesterday they emailed me to say my account had been closed. Apparently we "aren't a good fit" for them, and they wished us luck with another provider.
I had zero disputed charges. Zero chargebacks. So what could have possibly changed so drastically in three months?
I switched from our previous merchant provider because I wanted the ability to pass the processing fees on to our customers. We work mostly business-to-business, and ACH payments are common in our industry. But when customers have the option to pay by credit card to earn rewards points, many still choose to do so. That's fine, but we don't want to pay for their points, so we switched specifically for that feature.
Helcim has that one feature, but compared to what I was already used to with our previous processor, Helcim's user interface is painful to use and regularly has issues just loading pages. (I'm on a new Mac. I tried both Safari and Chrome. Same issues regardless.) It was common for me to get logged out before I could even create a single invoice. I honestly can't think of one other aspect that Helcim does as well as our previous processor.
To top it off, they won't tell me why they kicked us to the curb. It's a secret, and the decision is final. Less than 24 hours after notifying me, they also blocked my access to the account. I had to email them just to regain access long enough to export my data, which, to their credit, they did accommodate.
During my short time with Helcim, I had to call customer service twice. Both times I sat on hold for about 25 minutes. The people who answered were nice, but completely unable to help me.
Lucky for me, I never closed the account with our previous provider because I was moving our business over gradually. As it turns out, they've since released a beta feature that allows us to add a surcharge to credit card payments. Now I have a platform that's actually usable, the one feature that caused me to switch in the first place, and I don't have to deal with a company that feels like it's being run out of someone's mom's basement.
Cue the company reply about having to comply with regulatory this and that... as though their competitors don't have to navigate the exact same waters.
Good riddance.
July 9, 2026
Unprompted review
Reply from Helcim
Hi there,
Thank you for sharing your experience with us, we truly appreciate your feedback!
As a financial services provider, Helcim is required to follow strict KYC, KYB, Risk, and Anti-Money Laundering policies. Because of this, we conduct account reviews at the point of sign-up and periodically during your time with us. The outcome of these reviews determines our ability to continue the business relationship and may be based on factors related to compliance with our terms of service or business operations. If you have any questions, please feel free to send an email to trustandsafety@helcim.com.
Best regards,
The Helcim Team
I love the so many savings they offer…
I love the so many savings they offer and they are so easy to work with! Only thing I don't like, and is the only reason why I don't give 5 stars is, sometimes they delay batches (yes, plural) for more than 2 business days. Their answer is: "The batch is under review" Other than that I HIGHLY recommend Helcim.
June 10, 2026
Reply from Helcim
Hi there,
Thank you for your feedback and for your recommendation! We’re glad to hear you’ve had a positive experience with Helcim and that you appreciate the savings and ease of working with our team.
We also appreciate you sharing your concerns about batch reviews. We understand that delays with funding can be frustrating, especially when you’re waiting for funds needed to run your business. Some transactions or batches may require additional review as part of our efforts to help protect merchants and the payment ecosystem.
Thank you again for taking the time to share your experience. We appreciate your feedback and your continued trust in Helcim!
Best regards,
The Helcim Team
The on boarding process
The on boarding process, especially with the partnership program and the entire Tier 2 Team has been exceptional. My goal was to move fast and the entire team at Helcim has always been one step ahead. Thank you all for your hard work.
July 8, 2026
Unprompted review
Reply from Helcim
Hi Benjamin,
Thank you for your wonderful feedback! We’re thrilled to hear that your onboarding experience, including the Partnership Program and our Tier 2 team, has been exceptional. It’s great to know the team was able to keep pace with your goals and help make the process smooth from start to finish.
We truly appreciate your kind words and will be sure to share them with everyone involved. Thank you for choosing Helcim!
Best regards,
The Helcim Team
The ease of using Helcim is mind…
The ease of using Helcim is mind blowing to me!! From set up to making payments...it was seamless. The fees are low and all the different options to set up my terminal gives me a feeling of they have my back!! Can't recommend them enough!
June 8, 2026
Reply from Helcim
Hi Amanda,
Thank you for the wonderful feedback! We’re thrilled to hear that your experience with Helcim has been seamless from setup to processing payments. It’s great to know that the platform’s flexibility and options have helped you feel supported as you manage your business.
We truly appreciate your kind words and recommendation. Thank you for choosing Helcim!
Best regards,
The Helcim Team
I do not recommend Helcim based on my…
I do not recommend Helcim based on my experience.
I started my application on July 2 and completed all of the requested business information. My account was then placed under review. During that process, I linked my business bank account, provided copies of previous invoices to verify my business activity, temporarily lifted the freeze on my Experian credit file, and even sent screenshots confirming that my credit file was accessible.
Despite completing every request, I continued receiving additional verification requests, including instructions to log into a TransUnion account that I do not even have. Several days later, I was asked to provide copies of previous email communications with one of my clients, along with copies of service agreements and contracts. At that point, the requests had become unnecessarily invasive and excessive for a small business payment processing account.
While Helcim continued asking for more documentation, I applied with another payment processor. The entire application took less than five minutes, I sent my invoice the same day, and received payment that same day.
After I responded to Helcim expressing my concerns about the repeated documentation requests, my application was automatically closed.
As a small business owner, time is valuable. Instead of helping me get up and running, this process consumed hours of unnecessary back-and-forth with no clear end in sight.
If your business depends on opening a merchant account quickly and efficiently, my experience suggests looking at other providers before investing your time with Helcim. Do not use Helcim!
July 6, 2026
Unprompted review
Reply from Helcim
Hi Fred,
Thank you for sharing your experience with us, we truly appreciate your feedback!
As a financial services provider, Helcim is required to follow strict KYC, KYB, Risk, and Anti-Money Laundering policies. Because of this, we conduct account reviews at the point of sign-up and periodically during your time with us. The outcome of these reviews determines our ability to continue the business relationship and may be based on factors related to compliance with our terms of service or business operations. If you have any questions, please feel free to send an email to trustandsafety@helcim.com.
Best regards,
The Helcim Team
Held my customer's payment for days, then closed my account
I opened a Helcim merchant account for my cleaning business and completed every verification request they asked for, including submitting my government-issued ID and a photo of myself holding my ID.
After successfully processing a legitimate customer payment of $3,390, Helcim held my funds for six days without releasing the deposit. During that time, I repeatedly contacted support asking for an update. Instead of resolving the issue, I was asked for information that was already available in their own platform.
After complying with their verification requests, my merchant account was unexpectedly closed while my funds were still being held.
At the time of writing this review, I have not received my deposit or a clear explanation for why my funds were withheld for nearly a week. I have filed a complaint with the Better Business Bureau because I believe merchants deserve timely communication and access to legitimately earned funds.
If Helcim promptly releases my funds or otherwise resolves this matter, I will update this review to reflect that outcome.
July 1, 2026
Unprompted review
Reply from Helcim
Hi Adam,
Thank you for taking the time to share your experience with us. We understand this has been a frustrating situation, and I appreciate the opportunity to respond.
As a financial services provider, Helcim is required to follow strict Know Your Customer (KYC), Know Your Business (KYB), Risk, and Anti-Money Laundering (AML) requirements. Because of this, we conduct account reviews both during the onboarding process and periodically throughout a merchant's relationship with us. The outcome of these reviews determines whether we're able to continue providing our services and may be based on factors related to regulatory requirements, our Terms of Service, or business operations.
We also took the time to review your account and can confirm that, based on the information available to us, Helcim is not currently holding any funds on your account.
If you have not received your funds, or if you have questions about the status of the transaction, the best team to assist you is our Trust & Safety team, as they have full visibility into the review and any related funding decisions. Please reach out to them directly at trustandsafety@helcim.com, and they'll be able to provide you with the most up-to-date information regarding your case.
Thank you again for your feedback, and we appreciate your understanding.
Best regards,
The Helcim Team
Sena is great at assisting with my…
Sena is great at assisting with my issue! Give her a raise!!!
July 3, 2026
Reply from Helcim
Hi Brandon,
Thank you for the wonderful feedback! We’re delighted to hear Sana provided such great assistance with your issue. We'll be sure to share your kind words with her—they’ll mean a lot. We truly appreciate you taking the time to share your experience. Thank you for your support!
Best regards,
The Helcim Team
You helped me set up and use your…
You helped me set up and use your service then cancelled my acct because I don't have any social media presence. This caused me huge embarrassment and aggravation with my clients.
June 5, 2026
Reply from Helcim
Hi Michael,
Thank you for sharing your experience with us, we truly appreciate your feedback!
As a financial services provider, Helcim is required to follow strict KYC, KYB, Risk, and Anti-Money Laundering policies. Because of this, we conduct account reviews at the point of sign-up and periodically during your time with us. The outcome of these reviews determines our ability to continue the business relationship and may be based on factors related to compliance with our terms of service or business operations. If you have any questions, please feel free to send an email to trustandsafety@helcim.com.
Best regards,
The Helcim Team
Reply from Helcim
Hi Gloria,
Thank you for your feedback! We’re glad to hear our team was able to explain everything clearly. We truly appreciate you taking the time to share your experience and are happy we could help!
Best regards,
The Helcim Team
Customerservice never around you have…
Customerservice never around you have to leave a message after one or two days a call back sometimes you have to feel a long hour to answer the service absolute bad prices. OK still I don’t know even prices OK or no, but I hope they change something.
June 1, 2026
Reply from Helcim
Hi there,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with our customer support did not meet your expectations. We understand how frustrating it can be to experience long wait times or delays when you need assistance, and we appreciate you bringing this to our attention.
Regarding pricing, Helcim uses an interchange-plus pricing model. This means there are no monthly fees or long-term contracts. Instead of charging a flat bundled rate, we pass through the direct interchange costs set by the card networks and issuing banks, plus a transparent Helcim margin. This approach is designed to provide clear, transparent pricing, though the exact processing fee can vary depending on the type of card used.
We appreciate your feedback on both our support experience and our communication around pricing, and we'll be sure to share it with the appropriate teams as we continue working to improve.
Best regards,
The Helcim Team
Problem solved
June 23, 2026
Reply from Helcim
Hi Sharon,
Thank you for your feedback! We’re glad to hear your issue was resolved. We appreciate you taking the time to share your experience and are always happy to help!
Best regards,
The Helcim Team
Walked me through what I needed to do…
Walked me through what I needed to do to solve my problem. He was patient and helpful.
June 26, 2026
Reply from Helcim
Hi there,
Thank you for your feedback! We’re glad to hear our team member patiently walked you through the steps needed to resolve your issue. Providing clear, helpful guidance is something we strive for, and we’re happy we could assist. We truly appreciate your kind words!
Best regards,
The Helcim Team
Reply from Helcim
Hi Crissy,
Thank you for your feedback! We’re glad to hear our team was able to resolve your issue promptly and provide helpful support. We truly appreciate you taking the time to share your experience!
Best regards,
The Helcim Team
Kosy was a delight to work with
Kosy was a delight to work with. Great response time and accuracy. She made the on-boarding process easy and smooth
June 25, 2026
Unprompted review
Reply from Helcim
Hi Lee-Anne,
Thank you for your wonderful feedback! We’re delighted to hear that Kosy made your onboarding experience easy and smooth. It's great to know her responsiveness, accuracy, and support helped make the transition a positive one.
We truly appreciate your kind words and will be sure to share them with Kosy. Thank you for choosing Helcim!
Best regards,
The Helcim Team
Excellent Experience
Kosy was amazing, very pleasant and patient. Helped me navigate the system easily, it will be nice knowing we have such a knowledgeable Success Manager moving forward.
June 25, 2026
Unprompted review
Reply from Helcim
Hi Nicole,
Thank you for your wonderful feedback! We’re delighted to hear that Kosy made such a positive impression. It’s great to know she was pleasant, patient, and helped you navigate the platform with confidence.
We’re also glad to hear you’re looking forward to working with such a knowledgeable Success Manager. We truly appreciate your kind words and will be sure to share them with Kosy. Thank you for choosing Helcim!
Best regards,
The Helcim Team
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