I was charged for my subscription and I had not used atlas in ages so I contacted their support team and they gave me a full refund instantly. I HAVE NEVER SEEN A FASTER AND BETTER SUPPORT TEA... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The customer support is amazing, not only do they help fix the problems, but they also go the extra mile creating loom videos to show you how its done so that you can do it yourself next time. Best su... See more
Company replied
Amazing experience working with them on Atlas AI. They were super helpful, patient, and explained everything in a simple way that actually made sense. Fast responses, great communication, and went abo... See more
Company replied
I just want to say the AI Atlas team is absolutely amazing. Their support is incredibly helpful and responsive. I contacted them with a few questions about my website, and they guided me through ev... See more
Company replied
4.9
Excellent
373 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Great experience with Atlas
Great experience with Atlas! The support team was very responsive, knowledgeable, and helped me resolve my questions quickly. They took the time to explain everything clearly, and the whole process was smooth from start to finish. Excellent customer service and I would definitely recommend Atlas to anyone looking for reliable support.
June 28, 2026
Unprompted review
Reply from Atlas
Hi Patricia,
Thank you so much for your thoughtful review! We're thrilled to hear you had a great experience with our team. Providing responsive, knowledgeable support is always our goal, and we truly appreciate your recommendation!
Reply from Atlas
Hi Ali,
Thank you so much for your kind review! We're happy to hear you had a great experience with the team. We truly appreciate your support and look forward to helping you again whenever you need us!
Helpful
Helpful, Understanding, Kind staff ensuring clients technical problems are solved and in good hands!
June 23, 2026
Unprompted review
Reply from Atlas
Hi Shakeel,
Thank you so much for your kind words! We're really glad to hear that our team was helpful, understanding, and able to resolve your technical issues. We truly appreciate your feedback and your support. If you ever need anything else, we're always here to help!
great respose
June 22, 2026
Unprompted review
Reply from Atlas
Hi there,
Thank you so much for your kind review! We're so glad the team was able to get everything resolved quickly for you. We truly appreciate your support and are always here if you need anything else!
Incredibile very helpful people
Incredibile very helpfulpeople, i was stuck for 3 hours they came and help me out in 15 minutes. Thanks to the team.
June 22, 2026
Unprompted review
Reply from Atlas
Hi Adam,
Thank you so much for your kind review! We're thrilled to hear our team was able to get you back up and running after you'd been stuck for several hours. Providing fast and helpful support is what we strive for, and your feedback means a lot to us. Here if you need anything else!
Normie helped me with my questions nad…
Normie helped me with my questions nad helped resolve my issues with the theme editor.
June 19, 2026
Unprompted review
Reply from Atlas
Hi there,
Thank you so much for your review! We're delighted to hear that Normie was able to answer your questions and help resolve the issues you were experiencing with the theme editor. If you ever need anything else, our team is always here to help!
Thank you for helping me solve my…
Thank you for helping me solve my issue. Great support and very professional service.
June 19, 2026
Unprompted review
Reply from Atlas
Hi there,
Thank you so much for your review! We're glad we were able to help resolve your issue and provide a positive support experience. We are always here if you need anything else!
service was great and immediate thank…
service was great and immediate thank you!
June 17, 2026
Unprompted review
Reply from Atlas
Hi there,
Thank you for your review! We're so happy to hear that our team was able to assist you quickly and provide a great experience. We truly appreciate your kind words and are always here to help whenever you need us.
The fastest service I have received to…
The fastest service I have received to date, thank you very much.
June 17, 2026
Unprompted review
Reply from Atlas
Hi David,
Thank you so much for your review! We're thrilled to hear that you had such a fast experience with our team. Providing quick and reliable support is something we take great pride in. We truly appreciate your support and are always here if you need anything in the future!
Everything works great and they make…
Everything works great and they make building and maintaining a website super easy and fast. The customer service is also great!
June 16, 2026
Unprompted review
Reply from Atlas
Hi Rylan,
Thank you so much for your review! We're thrilled to hear that Atlas has made building and maintaining your website easy and efficient. It's also great to know that you've had a positive experience with our support team. We truly appreciate your support and are always here if you need anything!
They actually helped me when I…
They actually helped me when I struggled. Thanks!
June 12, 2026
Unprompted review
Reply from Atlas
Hi Danik.
Thank you so much for your review! We're glad our team was able to help when you needed it and get everything sorted out for you. If you ever need anything else, don't hesitate to reach out!
I had a tricky cart drawer issue on one…
I had a tricky cart drawer issue on one of my product pages that turned out to be genuinely complex. Normie was incredibly patient the whole way through — she never gave up, kept troubleshooting with me. When it needed deeper technical work, she escalated it to the dev team, which is also amazing, and stayed on it until it was completely resolved.
She was friendly, responsive, and clearly cared about getting it working for me. The cart works perfectly now. Some of the best app support I've had on Shopify. Thank you, Normie! 💚
June 5, 2026
Unprompted review
Reply from Atlas
Hi there,
Thank you so much for taking the time to share your experience! We're thrilled to hear that Normie was able to help resolve such a complex issue and provide the level of support you deserved throughout the process.
We'll be sure to share your kind words with Normie and the team. Thank you for your trust, support, and for being part of the Atlas community. We're always here if you need anything in the future!
Reply from Atlas
Hi Nick,
Thank you for your review! We're thrilled to hear that you had an amazing experience with Atlas. We truly appreciate your support and are glad we could meet your expectations. If there's ever anything we can help with, our team is always here for you!
Special thanks to atlas Support team Mr Shahadat
Special thanks to atlas Support team Mr Shahadat really helped me solved my issued within seconds Thanks
June 9, 2026
Unprompted review
Reply from Atlas
Hi there,
Thank you for your review! We truly appreciate your support and are always here to help whenever you need assistance. Thank you for choosing Atlas!
Great Customer Service
June 8, 2026
Unprompted review
Reply from Atlas
Hi Bryan,
Thank you for your review! We're thrilled to hear that you had a great experience with our customer support team. We truly appreciate your feedback and are always here to help whenever you need assistance. Thank you for choosing Atlas!
Simply good service!
easy and simple service. they were immediately able to solve my problem clearly!
June 8, 2026
Unprompted review
Reply from Atlas
Hi Judah,
Thank you for your review! We're glad to hear that you found the process easy and straightforward, and that our support team was able to quickly and clearly resolve your issue. We truly appreciate your feedback and are always here if you need any assistance in the future!
Great support experience
Great support experience. Eddie was very helpful and quickly resolved my issue with a full refund. Thank you
June 5, 2026
Unprompted review
Reply from Atlas
Hi Younes,
Thank you for your review! We're so glad to hear that Eddie was able to quickly resolve your issue and provide a positive support experience. Customer satisfaction is our top priority, and we'll be sure to pass along your kind words to him. We truly appreciate your support and thank you for choosing Atlas!
Fast and sensible resolution
Normie was able to provide a fast and sensible solution to my issue - really appreciate it!
June 8, 2026
Unprompted review
Reply from Atlas
Hi Sophia,
Thank you for your review! We're thrilled to hear that Normie was able to provide a fast and effective solution to your issue. We'll be sure to pass along your kind words to him. We truly appreciate your support and are always here if you need any assistance in the future!
The Support team is very patient and…
The Support team is very patient and Quick to respond
June 6, 2026
Unprompted review
Reply from Atlas
Hi there,
Thank you for your feedback! We're delighted to hear that you found our support team patient and responsive. Providing timely, helpful assistance is something we strive for every day, and we're glad we could deliver a positive experience. We truly appreciate your support and look forward to continuing to help you succeed with Atlas!
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