The service from the representative was courteous, clear and timely. Unfortunately, they were not able to really resolve my issue. Apparently they are able to provide subscription orders purely on a m... See more
Company replied
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Review summary
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Reviews shaping this summary
Great products, good sales. Understand the need for the 'Intake' forms to buy Meds but that is an inconvenience for current prescription holders.
Company replied
Fabulous product, would rate it 5 stars! But poor communication on the shipping delay drops one star.
Company replied
Products are great. i have loved using them. Customer service response is also great. all interactions extremely positive. Damaged product replacement policy is not so great. I lose respect very quick... See more
Company replied
Company details
Written by the company
We’re on a mission to help the world have more fun sex (yes, really). Every product is designed to help individuals and couples try something new, fun, different. Each formulation, toy or specialty product is tailored to helping you try a specific type of new sexual experience.
Free Shipping on orders $35+
Discrete Shipping & Billing
100% Satisfaction Guaranteed or Your Money Back
Contact info
Calabasas, United States
- hello@hellocake.com
- hellocake.com
3.8
Great
941 reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Since I can’t leave a review on the…
Since I can’t leave a review on the site. The RX libido lift does not work. Do not waste your money!
July 16, 2025
Unprompted review
Reply from Hello Cake
We are so sorry to hear about your experience! We appreciate you letting us know and providing us your valuable feedback. Please feel free to reach out to our support team so we can do our best to make things right!
Privacy Violation
The complaint I have is not about product efficacy, but more alarmingly it is about privacy violation.
I told no one that I had ordered from this company. Upon standard review of my records to check in with my chiropractor, this med (labido lift) was LISTED UNDER MY MEDS. Again, I had not shared this information with anyone, let alone my chiropractors office.
I’ve emailed Hello Cake, got a response that it would be looked into. Then another email telling me that they are still looking into it. After a week and a half, I have no answers. It’s alarming that an answer can’t be found.
If you value your privacy, avoid this company.
July 22, 2025
Unprompted review
Reply from Hello Cake
We are so sorry for any frustration. It does appear our team is working with you and helping explain your situation.
Did not had an erection
June 23, 2025
Reply from Hello Cake
We are so sorry to hear about your experience! We appreciate you letting us know and providing us your valuable feedback. Please be on the lookout for an email from our support team to see if we can help make things right.
This batch didn't give me the same…
This batch didn't give me the same warming sensation as my 1st 3 bottles.
After reading my review, a member of Hello Cake did reach out to me with an offer to make good on my experience.
I will submit a new review after my replacement item arrives and after I test it out:-)!
June 26, 2025
Reply from Hello Cake
We are so sorry to hear about your experience! We appreciate you reaching back out to us and allowing us to make things right! We look forward to the chance at a new review.
Hello Cake gives people…
Hello Cake gives people the ability to make a real change in their sex life. Even if it’s a stereotypical marriage with super duper complications. Go at your speed and go at your partner’s speed at the same time. And then try to bring those together.
June 20, 2025
Reply from Hello Cake
Thank you for sharing this! We love hearing how Hello Cake is helping couples connect in a way that feels right for them. Every journey is different, and we’re honored to be part of yours! Enjoy!
So Low lotion
My order came within a 8 days. As always, the product is the highest quality. Also the new dispenser is easier to use and gives a good amount with each pump.
June 20, 2025
Reply from Hello Cake
We're so glad to hear you're enjoying everything! Thank you so much for your review!
This is my wifes favorite lube for…
This is my wifes favorite lube for anal. It lasts a very long time for our marathon qnal stretching
May 23, 2025
Reply from Hello Cake
Thanks for the great review! We’d love for you to try more from our lineup, there’s plenty more fun that we offer! Enjoy!
Fast delivery
June 20, 2025
Reply from Hello Cake
Thanks so much for the great review! We're so glad we could deliver exactly what you needed. Enjoy!
The quick responses and timely…
The quick responses and timely replacement of my warrantied item
May 22, 2025
Reply from Hello Cake
Thank you so so much for your review! We're always here to help if you need anything!
The serice was very professional
The serice was very professional and missing part was delievered very timley.
May 19, 2025
Reply from Hello Cake
Thank you so much for your review! We're glad to hear you were pleased with our team! Enjoy!
Reply from Hello Cake
Perfect! Our fulfillment team does their best to get your orders to you as quick as possible! This brings us joy!
Reply from Hello Cake
Amazing! We are glad you love it!
Terrible side effects, no benefits
I had a terrible experience with Libido Lift rx for women. It did nothing to improve my libido and I suffered terrible side effects, including pain in my arms and legs, back pain, headache and drowsiness. These are all side effects of the active ingredients in this medication. And again, it did absolutely nothing for my libido.
March 4, 2025
Unprompted review
Reply from Hello Cake
We are so sorry to hear you had this experience! We have requested more information from you so we can look into the matter further with you!
Reply from Hello Cake
We're so happy to hear that you're pleased with our service! Enjoy!
Great Service
The product that I purchased is everything it was supposed to be. It was easy to order and came really quick.
April 25, 2025
Reply from Hello Cake
We're so glad to hear you're enjoying everything! Thank you so much for your review!
The entire ordering and shipping…
The entire ordering and shipping process was excellent!
May 21, 2025
Reply from Hello Cake
This is great to hear! We are glad your ordering process was seamless.
Easy to order and shipped very quick
May 20, 2025
Reply from Hello Cake
Thank you so much for your review! We're happy to hear you were pleased with our service! Enjoy!
do what they ask. their way not yours
once i figuared out exactly what they wanted things went super smooth
April 21, 2025
Reply from Hello Cake
We are glad you ended up having a good experience throughout the process. Thanks for the review!
We both had a few drinks before
We both had a few drinks before. It worked a little then we gave up. Will try again without drinks.
May 19, 2025
Reply from Hello Cake
Thank you for your review! We definitely recommend trying again without drinks. Taking it with alcohol may make it less effective and increase the chances of side effects such as headache or flushing.
I love the flavor
I love the flavor. Just a nice hint not overpowering. And it glides nicely
April 21, 2025
Reply from Hello Cake
The chef's kiss of all reviews! Thank you so much for your review. We are so happy to hear you are enjoying it!
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