The service from the representative was courteous, clear and timely. Unfortunately, they were not able to really resolve my issue. Apparently they are able to provide subscription orders purely on a m... See more
Company replied
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We’re on a mission to help the world have more fun sex (yes, really). Every product is designed to help individuals and couples try something new, fun, different. Each formulation, toy or specialty product is tailored to helping you try a specific type of new sexual experience.
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Calabasas, United States
Replied to 96% of negative reviews
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I have an older version of the one I recently got. This one has barely any power behind it and feels like a feather to me.
First one broke. In talking to customer service I received a new one but told if this one broke I was out of luck. If the product breaks bc its faulty I can not receive another.. the first one broke after first use..m

Reply from Hello Cake
I bought a little sucker from Walgreens thinking I would get the amazing little gadget that I got a few yrs back and it was awful. Then I message them and tell them id like the original or my money back. They said id have to wait. Then they send me the exact same version of the little sucker. This thing does nothing it definitely doesn't do any actual sucking. And I hate it. So now I have 2 toys that are trash. I feel like ive been given the run around and wish I had spent the money on a rose.

Reply from Hello Cake
I reached out asking where I could purchase a new charger, for their butt toy and if not what the charger details were to buy a universal replacement. They emailed me back in a day and told me they’d happily send me a new charger. FREE! I got it fast. Only down side it was white not green but that preference. Would recommend this company

Reply from Hello Cake
Products are great. i have loved using them. Customer service response is also great. all interactions extremely positive. Damaged product replacement policy is not so great. I lose respect very quickly for a company that says "oh, we will replace this one, but next time you just get 15% off if you want to replace it," when either their shipping line or the carrier damaged an ordered product before it even got to me. That is not my fault, and penalizing a customer for that loses said customer.

Reply from Hello Cake
Very fast response. No waiting. Shipped product fast and stood behind there product.

Reply from Hello Cake

Reply from Hello Cake
When my favorite “little sucker” stopped doing its job, hello cake was very quick to answer me back and offer a replacement! I have never received faster care than I have with hello cake:)

Reply from Hello Cake
The customer service is spectacular! I was surprised at how helpful and willing they were to make things right with a defective product. Sadly their new Little Sucker is no better than the broken one that I needed replaced. I will not be trying a third time. I am happy with the first one that I bought it is OOOmazing. Please Go back to the original design of the Little Sucker because you had an exceptional product.

Reply from Hello Cake
It was okay it really didn't do anything for me. I forgot I was even on the sublinguals for sexual enhancement. I popped 1 when I received them just to get a feel but no go. I figured it was me so I gave it to my girlfriend who is an nymphomaniac & in a couple hrs went by & I asked her about it, she said "Oh I totally forgot I had taken anything. So if it didn't for her then, I don't know?

Reply from Hello Cake
Great products and outstanding customer service make Cake one of my favorite sources for personal play toys. The bullet vibe has been a favorite of my wife’s ever since I surprised her with one years ago.

Reply from Hello Cake
I received a faulty item and they have great customer service. I thought it was just a bad product but I was wrong! Powerful long lasting products. I highly highly recommend. I currently have 3 of the toys. I hope they come out with some new stuff to try soon! Thank you again for everything.

Reply from Hello Cake
The items have never arrived. Shipped out 2/19/2026 via USPS and is lost in transit.
No updates, no confirmation and just disappointed. Last order from Cake and pie over $120+

Reply from Hello Cake
Very disappointed with the products I ordered!! I tried them several times and they did NOT work!! Not worth the money

Reply from Hello Cake

Reply from Hello Cake
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