Hellocloth Reviews 

323
TrustScore 1.5 out of 5

1.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Very bad quality, shiny polyester from China. Fake photos and fake description. Don't buy anything!

Rated 1 out of 5 stars

Scammers, i wish i had researched their site before ordering from them. They sent me something completely different from what I ordered. something so substandard that it is ridiculous. they a... See more

Company replied

Rated 1 out of 5 stars

I ordered clothes and did not receive my order. When I inquired, they strung me along with too many overly polite apologies and empty promises. After a while I began using their emails as writing prom... See more

Rated 1 out of 5 stars

Such a scam! They keep ripping people off, changing their Facebook pages, and trying to add positive FAKE REVIEWS to this site. You can see the SAME "people" posting positive reviews for other Asia/I... See more

Company replied

Company details

  1. Shopping & Fashion

Information provided by various external sources

Hellocloth is your online stop for Modern, Irresistible, and Affordable women’s clothing. Never before has dressing yourself been so easy. Our carefully curated selection of apparel, accessories, and outerwear are always on trend and always available at the web’s best prices. Hellocloth is dedicated to delivering high-quality clothing to women that will make them look and feel their best. We believe every woman has the right to dress well, and shouldn’t have to spend a lot to love how she looks. We make it easy to wear outfits you love every day, giving you the confidence to take on the world!


Contact info

1.3

Bad

TrustScore 1.5 out of 5

323 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(323)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

THIEVES SCAMMING

Please
This site is fake
Dishonest
Scams
You will never get your goods
They use a lot of different names to scam people.
I keep finding all this sites that are fake by the same people
They send u the same recoding message as they care and they going to check your order but it is all fake
They even advertise that they goods are from USA
LONDON
MALAYSIA
But it is China
They are scams

July 20, 2018
Unprompted review
Hellocloth logo

Reply from Hellocloth

Dear Customer,

Thank you for your order and post here, we are sorry for your unpleasant shopping experience on Hellocloth, would you please offer us your order number at comment@hellocloth.com so that we can solve your problem as soon as possible.
Thank you for your kind support and cooperation.

Hellocloth

Rated 1 out of 5 stars

Horrible

I would honestly not even give this company 1 star if i didn’t have to. My order never came, my refund has yet to come and it’s been 3 months of me emailing customer service. There’s a link to file a dispute, it’s fake. This company is a huge fraud and should be removed from all platforms of social media for being so incredibly horrible.

July 20, 2018
Unprompted review
Hellocloth logo

Reply from Hellocloth

Dear Customer,

Thank you for your order and post here, we are sorry for your unpleasant shopping experience on Hellocloth, would you please offer us your order number at comment@hellocloth.com so that we can solve your problem as soon as possible.
Thank you for your kind support and cooperation.

Hellocloth

Rated 1 out of 5 stars

Buyer Beware/Awful/Low Quality Chinese Knock Offs

Wish I can show you what I received compared to what was advertised. The only thing that was right was the color. The fabric/material that came wasn't what was advertised at all! The sleeve length of the dress was supposed to be almost 3/4 sleeve but was short sleeve instead and the length was supposed to be calf length was knee length and I'm 5'2"! Very disappointed as the clothes are so cute online. I will try to return but after reading all these reviews, it seems futile. Too bad there will be more suckas like us buying from them before reading these review.

July 20, 2018
Unprompted review
Hellocloth logo

Reply from Hellocloth

Dear Customer,

Thank you for your order and post here, we are sorry for your unpleasant shopping experience on Hellocloth, would you please offer us your order number at comment@hellocloth.com so that we can solve your problem as soon as possible.
Thank you for your kind support and cooperation.

Hellocloth

Rated 5 out of 5 stars

Just Received my products

Just Received my products and the quality of the clothing is Amazing! I have loved every piece I've ever put on. I'm petite, so I don't wear a lot of prints...this is perfect. I'll order a some more clothes from time to time.

July 19, 2018
Unprompted review
Hellocloth logo

Reply from Hellocloth

Thank you for order and sharing.
I am very pleased that we leave you a great impression.
We hope our friendly and efficient service will help you with any concerns or issues you may have in a timely manner.
Welcome visiting us again.

Rated 1 out of 5 stars

DO NOT RECOMMEND

I rarely online shop, and this store is the prime example why I don’t. I have been waiting over 2.5 months for my order, I finally just emailed them receiving a non apologetic response asking for “my patience”. Being in the customer service industry, this is unacceptable. Reading reviews on this company has now made me skeptical of the quality I’m going to eventually receive.
I asked for a refund, and they won’t give it. Reading their responses to customers seems robotic and insincere.
I do not recommend this company, that being said before I have even received my purchase.

July 17, 2018
Unprompted review
Hellocloth logo

Reply from Hellocloth

Dear Customer,

Thank you for your order and post here, we are sorry for your unpleasant shopping experience on Hellocloth, would you please offer us your order number at comment@hellocloth.com so that we can solve your problem as soon as possible.
Thank you for your kind support and cooperation.

Hellocloth

Rated 4 out of 5 stars

The store has a great selection of…

The store has a great selection of retro styled outfits some that you cannot get anywhere else in the country. I've gotten so many beautiful unique pieces there.The prices were super reasonable and I left with three dresses, my best score in ages. hellocloth is great, I will definitely be back.

July 15, 2018
Unprompted review
Hellocloth logo

Reply from Hellocloth

Thank you for order and sharing.
I am very pleased that we leave you a great impression.
We hope our friendly and efficient service will help you with any concerns or issues you may have in a timely manner.
Welcome visiting us again.

Rated 1 out of 5 stars

Do not buy from this company

Do not buy from this company, they take your money but don’t send the goods 😡 waited more than 4 weeks for a refund

July 12, 2018
Unprompted review
Hellocloth logo

Reply from Hellocloth

Dear Customer,

Thank you for your order and post here, we are sorry for your unpleasant shopping experience on Hellocloth, would you please offer us your order number at comment@hellocloth.com so that we can solve your problem as soon as possible.
Thank you for your kind support and cooperation.

Hellocloth

Rated 1 out of 5 stars

Please do not order from this site..

Please do not order from this site... they cheat you... I'm awaiting my order which was placed in May... now they have stopped replying to mail's too..

July 10, 2018
Unprompted review
Hellocloth logo

Reply from Hellocloth

Dear Customer,

Thank you for your order and post here, we are sorry for your unpleasant shopping experience on Hellocloth, would you please offer us your order number at comment@hellocloth.com so that we can solve your problem as soon as possible.
Thank you for your kind support and cooperation.

Hellocloth

Rated 1 out of 5 stars

Do not order from Hellocloth

I ordered a dress from Hellocloth on the 2nd of June with the promise on order for a 7-12 working days and it took one month and eight days for it to come which was yesterday.. After a lot of communication with an Angela who just kept repeating the same reply over and over again and refusing to give me a refund as they had dispatched the garment, I received a useless piece of clothing made from inferior material that resembled a texture of a cheap tablecloth and with no shape at all and does not look anything like the photo they posted...don't waste your money on these scams that take your money and send you sub standard clothing. Will stick to Australian Companies from now on.. be warned do not order from this company or similar companies that pop of FB and Google...total scam...

July 10, 2018
Unprompted review
Hellocloth logo

Reply from Hellocloth

Dear Customer,

Thank you for your order and post here, we are sorry for your unpleasant shopping experience on Hellocloth, would you please offer us your order number at comment@hellocloth.com so that we can solve your problem as soon as possible.
Thank you for your kind support and cooperation.

Hellocloth

Rated 1 out of 5 stars

Horrible and misleading company

No stars if I could...the most atrocious sleazy material, nothing like the photo, no design, like shown. It might as well be a large plastic garbage bag with stripes. Should always read reviews I guess. Will attempt to see if can be returned... HA!

July 9, 2018
Unprompted review
Hellocloth logo

Reply from Hellocloth

Dear Customer,

Thank you for your order and post here, we are sorry for your unpleasant shopping experience on Hellocloth, would you please offer us your order number at comment@hellocloth.com so that we can solve your problem as soon as possible.
Thank you for your kind support and cooperation.

Hellocloth

Rated 5 out of 5 stars

I love this reasonably priced two-pack…

I love this reasonably priced two-pack of shirts. They're a very basic, usable design in basic solids--mine came in black and white. But what I particularly love is the fabric, a rayon spandex combination that is thin and yet surprisingly heavy and that drapes beautifully. I wish all clothing choices could be this simple.

July 8, 2018
Unprompted review
Hellocloth logo

Reply from Hellocloth

Thank you for order and sharing.
I am very pleased that we leave you a great impression.
We hope our friendly and efficient service will help you with any concerns or issues you may have in a timely manner.
Welcome visiting us again.

Rated 1 out of 5 stars

DO NOT BUY FROM THEM!!

this company is a scam and sends you nothing of what you ordered and in a polyester certainly flammable non breathable material that would not fit anyone correctly. I express ordered a blue and white striped jumpsuit on May 17 paying for 2-5 business days and did not receive it until late june and it was a polyester black dress that had armholes that maybe had a 3inch opening?! after many MANY complaints I have been told I could have a credit to the shop....ummmm no thanks. So I told them it is unacceptable and now i am in a "waiting line" for 30 days to receive a refund due to their many refunds in the pipeline :/ I will be disputing the charge with my bank!

July 7, 2018
Unprompted review
Hellocloth logo

Reply from Hellocloth

Dear Customer,

Thank you for your order and post here, we are sorry for your unpleasant shopping experience on Hellocloth, would you please offer us your order number at comment@hellocloth.com so that we can solve your problem as soon as possible.
Thank you for your kind support and cooperation.

Hellocloth

Rated 1 out of 5 stars

Hellocloth are scammers and thieves.

This company uses the photos of beautiful clothing to lure you in but ships garbage made of inferior fabric.

July 5, 2018
Unprompted review
Hellocloth logo

Reply from Hellocloth

Dear Customer,

Thank you for your order and post here, we are sorry for your unpleasant shopping experience on Hellocloth, would you please offer us your order number at comment@hellocloth.com so that we can solve your problem as soon as possible.
Thank you for your kind support and cooperation.

Hellocloth

Rated 1 out of 5 stars

Horrible

Unbelievably slow. I placed an order last month. They have a different excuse every single email. Do not buy from this site. Extremely unprofessional.

July 2, 2018
Unprompted review
Hellocloth logo

Reply from Hellocloth

Dear Customer,

Thank you for your order and post here, we are sorry for your unpleasant shopping experience on Hellocloth, would you please offer us your order number at comment@hellocloth.com so that we can solve your problem as soon as possible.
Thank you for your kind support and cooperation.

Hellocloth

Rated 1 out of 5 stars

SHAM

What the F***!!! This company is a SHAM. After placing an order, I looked at these reviews and canceled my order within hours. It has been over two months now, and they replied saying their refund company is busy and the next window of refund is a month from today. I got this excuse three times already. I’m contacting my bank tomorrow and filing a complaint against this trashy company. SHAME on you guys, Hellocloth!

UPDATE: Order number is HE15881-XA! I just got yet another reply saying the refund timeline is a month from today, and please be patient. It has been over two months, and I am contacting my bank regarding this sham. What a pain!

July 1, 2018
Unprompted review
Hellocloth logo

Reply from Hellocloth

Dear Customer,

Thank you for your order and post here, we are sorry for your unpleasant shopping experience on Hellocloth, would you please offer us your order number at comment@hellocloth.com so that we can solve your problem as soon as possible.
Thank you for your kind support and cooperation.

Hellocloth

Rated 1 out of 5 stars

It is impossible to track, do not buy from this site

It is impossible to track, It has taken for ever to receive my stuff. Thay offer free shipment over 75 dollars bun never tell you its from china and will take an eternity, however they charge you imediately. very poor service, do not buy from them
2 months and still nothing
yes they answer you with mails but do nothing.

July 1, 2018
Unprompted review
Hellocloth logo

Reply from Hellocloth

Dear Customer,

Thank you for your order and post here, we are sorry for the delay and inconvenience caused, would you please offer us your order number and the problem with your order to comment@hellocloth.com so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.

Hellocloth

Rated 1 out of 5 stars

I wish I could give 0 stars

I wish I could give 0 stars. This company is a sham. I ordered and canceled within 10 minutes on 5/12. Several emails and over a month later I’ve been offered a credit then several promises to refund - the first reaponses semi- professional and the last response rude.

They withdraw money/charge your account within seconds but allege it takes 25-30 days to refund. This is to dissuade you from getting your bank involved. They have now stopped responding to me. Though my refund is only about $100 if I am not refunded by the end of this month as per their last promise I will begin my social media war and make sure that anyone I know and can reach will know they are a sham. Yes. I will pay for ads on social sites to make sure as many people that I can reach don’t get scammed like me. Yes, today is the end of the month - yes today my ads begin!

June 30, 2018
Unprompted review
Hellocloth logo

Reply from Hellocloth

Dear Customer

Thank you for your order and post here, we are sorry for the inconvenience caused, would you please offer us your order number and the problem with your order to comment@hellocloth.com so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.

Hellocloth

Rated 1 out of 5 stars

I am of the opinion that this is a scam.

I am of the opinion that this is a complete scam organization. I ordered from them, cancelled within an hour of ordering - and am still awaiting a refund (they offered me a 5$ coupon/certificate rather than refund) 6 weeks later! Any time I message them, I get platitudes and requests to be patient, kind, and that I should consider their workload. I suspect they are just sitting on the monies they receive and collect interest which may be their actual business.

June 30, 2018
Unprompted review
Hellocloth logo

Reply from Hellocloth

Dear Customer

Thank you for your order and post here, we are sorry for the inconvenience caused, would you please offer us your order number and the problem with your order to comment@hellocloth.com so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.

Hellocloth

Rated 1 out of 5 stars

This company is a sham

This company is a sham. I placed an order on May 28, 2018 and have yet to receive it. I thought I was ordering from Hello Clothing, which is a legit clothing store with excellent ratings, only to find out that I had inadvertenly ordered from Hellocloth, which I will NEVER DO AGAIN and NEITHER SHOULD YOU!!!

June 28, 2018
Unprompted review
Hellocloth logo

Reply from Hellocloth

Dear Customer

Thanks for your order and post here.
We are sorry to let you wait such a long time.
Would you please offer us your order number and the problem with your order to comment@hellocloth.com so that we can confirm with relevant department quickly and solve your problem.

Thanks for your kind support and cooperation in advance.

Hellocloth

Rated 1 out of 5 stars

DON'T BUY HERE ALL IS CRAP

I received two of the garments of my shipment, I have to say that is totally low quality, really poor, low quality, cheap material, nothing as seen in the pictures. DON'T WASTE your money and time it has taken more than 2 months to arrive and then to received crap is money down the drain. This websites should be banned for having just selling garbage to people. BAD QUALITY, BAD SERVICE. SHAME ON YOU Hello Cloth

June 28, 2018
Unprompted review
Hellocloth logo

Reply from Hellocloth

Dear Customer

Thank you for your order and post here.
We are so sorry for the delay and the quality problem you mentioned. we are always working on improving our service.
Could you please send us some pictures of the real items you received to comment@hellocloth.com so that we can confirm with the relevant department and better solve your problem.
Please let us know if anything you need our assistance :)

Hellocloth

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look