Edwards (Sales and Lettings) Limited Reviews 390

TrustScore 5 out of 5

4.8

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Rated 4 out of 5 stars

I've just completed on my house and can commend Edwards for providing timely feedback throughout the process. The staff were always extremely pleasant. A special thanks to Katie for her upbeat attitud... See more

Rated 5 out of 5 stars

Edwards estate agents were brilliant in helping us to find our rental property , from the first phone call we knew that they understood what we needed . Clare was especially helpful from the initial... See more

Company replied

Rated 5 out of 5 stars

Edwards were fantastic! With Clare and the teams support we received 3 asking price offers for our property. Once an offer was accepted, Katie was brilliant at supporting us through to completion. Not... See more

Company replied

Rated 5 out of 5 stars

Clare and her team have been fantastic! Incredibly professional, knowledgable, approachable and reassuring. Edwards offer a service that goes well beyond that offered by any other agent that we hav... See more

Company replied

Company details

  1. Real Estate Agents
  2. Real Estate Agency

Written by the company

Edwards Sales and Lettings, formerly Moving Made Cheaper, is an independent agency in Loughborough, specialising in residential sales and lettings. Our aim is to make your move as hassle free as possible by offering transparent selling and letting packages, providing honest advice and delivering excellent customer service. We take property seriously and really care about you and your home.


Contact info

4.8

Excellent

TrustScore 5 out of 5

390 reviews

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Rated 5 out of 5 stars

Best Estate agents I have used!

The team at Edwards are very helpful and professional. They very quickly found a tenant for me, keeping me informed of
any prospective tenants along the way. I have already recommended them to friends.

September 30, 2022
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Reply from Edwards (Sales and Lettings) Limited

Thanks Tina :)

Rated 5 out of 5 stars

Friendly and Supportive

Thank you to Edwards, a friendly and supportive team, always there at the end of the phone during a stressful house moving process!

October 28, 2022
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Reply from Edwards (Sales and Lettings) Limited

Thanks Hannah - good luck with everything :)

Rated 4 out of 5 stars

All's well that ends well

The service and communication were good, and the purchase of the property was happily carried out to completion despite the significant difficulties that emerged throughout the process. These were no fault of the estate agency, but of external factors and England's insane house buying process and associated legal framework, which leaves the buyer totally unprotected. It all ended as well as one could hope, and I am thankful for the work that was carried out to make this happen. That said, to earn a five star review, I feel like there should have been more effort in helping to reach agreements that were satisfactory to all parties when difficulties arose. The agency took a very neutral approach, playing their part dutifully and in accordance with their obligations, but not really going particularly out of their way to ensure the sale went through with as many assurances to all parties involved as possible. As someone who has close family working in the housing market, I know this striving for the best possible outcome to be the hallmark of a truly great estate agency, something especially necessary in England, and I felt that it was somewhat lacking in this instance. Not to be unduly harsh, the service was good, just not five star good, for this reason.

October 25, 2022
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Reply from Edwards (Sales and Lettings) Limited

Thanks for taking time to write a review Andres - we always do try to go the extra mile - we were indeed facing challenging circumstances during this transaction however. Good luck in your new home.

Rated 1 out of 5 stars
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Reply from Edwards (Sales and Lettings) Limited

Sorry you feel that way Akash - I'm not quite sure why you felt we were unprofessional.
We agreed a let to you as you were friends of the outgoing tenant, without putting it on the open market. We completed the referencing procedure as normal which included you requiring a guarantor. We arranged for you all to come and sign documents ahead of schedule, prior to you going abroad, so it wouldn't delay the start of your tenancy. We conducted a check out and inventory of the property despite the fact you had already moved belongings in ahead of your tenancy starting and had bought some items off the outgoing tenant, your friend. As we didn't feel it was left in as clean a condition as it should be, we took this up with the outgoing tenant and arranged for a cleaner to complete an end of tenancy clean for you.
I would be interested to hear from you which bit of this process you found to be unprofessional?

Rated 5 out of 5 stars

Good communication

They kept us well informed of progress throughout the process.

October 5, 2022
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Reply from Edwards (Sales and Lettings) Limited

Thanks GIll - hope you're enjoying your new home :)

Rated 5 out of 5 stars

Excellent support from Edwards…

Excellent support from Edwards throughout the sale. Strong at chasing up both sellers and buyers and they offered great value for money

October 5, 2022
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Reply from Edwards (Sales and Lettings) Limited

Thanks Rupert - it was a pleasure :)

Rated 5 out of 5 stars

Go Loughborough

The Loughborough staff worked cohesively as a team through an extended period of trying to sell, the buyers pulling out & turbulent emotions( customer's not theirs). They struck the right level of support, persuasion & regular feedback throughout the process & at a fair price. I will recommend them to family & friends going forward.

October 10, 2022
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Reply from Edwards (Sales and Lettings) Limited

Thank you for the lovely testimonial Julia, good luck with everything!

Rated 5 out of 5 stars

Absolutely 5 star estate agents

From start to finish everyone at Edwards were friendly, helpful, but also on point with everything. Plenty of communication along the way, explaining what was happening and always available if needed. Absolutely 5 star customer service from Clare and her team!!

September 25, 2022
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Reply from Edwards (Sales and Lettings) Limited

Thanks Wayne :)

Rated 5 out of 5 stars

Very good overall

Very good, kept us in the loop with what was going on at all times! Thanks to Katie who helped us throughout.

October 3, 2022
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Reply from Edwards (Sales and Lettings) Limited

Thanks Alex - hope you're settling in well!

Rated 5 out of 5 stars

Tenancy Start

Clare and her team have been fantastic throughout the whole process. The turnaround time from marketing to the tenancy beginning has been a couple of weeks and all this was done without cutting any corners. The tenancy start date was done with no fuss.

October 1, 2022
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Reply from Edwards (Sales and Lettings) Limited

Thanks for your kind words Sunil - here's to the future working together :)

Rated 5 out of 5 stars

Amazing service

Amazing service, Clare and the rest of the team were brilliant finding me somewhere so fast. The whole experience was quick and smooth. Definitely recommended

September 3, 2022
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Reply from Edwards (Sales and Lettings) Limited

Thanks Corrina - hope you're settling in well.

Rated 5 out of 5 stars

Customer feedback for Edwards sales and lettings.

We experienced a friendly, honest professional service from all of the Edwards staff during our house sale. I would definitely recommend using Edwards sales and letting agency. Excellent company. Thank you all.

August 31, 2022
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Reply from Edwards (Sales and Lettings) Limited

Thanks both - hope you're enjoying your new home :)

Rated 5 out of 5 stars

Absolutely awesome team at Edwards

Absolutely awesome team at Edwards, all played their part in achieving my house sale….. Clare, Liz, Katie and Dominique, I thank you all for your time and effort in the sale of my property.
Thoroughly recommended, and price wise, there is no comparison, as the work done by this team is more efficient and personal than the over priced competition.
Once again, a sincere thank you Edwards’ team. 🥰😀🙏🏽

September 1, 2022
Unprompted review
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Reply from Edwards (Sales and Lettings) Limited

Thanks for the glowing review Nik - we wish you all the best for the future!!

Rated 5 out of 5 stars

Clare and her team helped me navigate…

Clare and her team helped me navigate the change of tennant for the first time and made the experience as easy and straightforward as possible.
Everything was covered in detail and information about the new tenant conveyed clearly.
I would definitely recommend Clare and her team to anyone looking for a letting/ management agent.

August 1, 2022
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Reply from Edwards (Sales and Lettings) Limited

Thanks Diana - long may it continue :)

Rated 5 out of 5 stars

We had an amazing experience with…

We had an amazing experience with helloedwards. The team updated with us every single step when the tenant view until tenant move in. The response is so quick and professional. I would recommend everyone should use them.

August 20, 2022
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Reply from Edwards (Sales and Lettings) Limited

Thanks Mai, glad you were happy with our service :)

Rated 5 out of 5 stars

Superb Estate Agency

Edwards were a superb company to rent, then buy, then sell the same house with over a period of three years.

In my recent house sale the staff, particularly Katie and Clare, could not have been more efficient, professional and supportive.

They arranged for an independent roof survey to check costs and also provided a far more competent service than both my own and my buyer's solicitors.

I thoroughly recommend them.

August 16, 2022
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Reply from Edwards (Sales and Lettings) Limited

Thanks for the lovely review Genevieve - glad we got there and hope you're enjoying your new home.

Rated 5 out of 5 stars

Great service

Excellent service from the very beginning. The team know exactly what to do and get straight on with it. As a new landlord this is much appreciated

August 15, 2022
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Reply from Edwards (Sales and Lettings) Limited

Thanks Jim - to a long and successful business relationship!

Rated 5 out of 5 stars

Really happy with the service Edwards…

Really happy with the service Edwards (Sales and Lettings) provided. Very approachable and professional. Fast and friendly response from the team. Highly recommended!

August 9, 2022
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Reply from Edwards (Sales and Lettings) Limited

Thanks Michaela - we hope you're enjoying your new home :)

Rated 4 out of 5 stars

They are very accomodating,nice staffs…

They are very accomodating,nice staffs and responsive to every quiries you have to ask and know.

July 27, 2022
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Reply from Edwards (Sales and Lettings) Limited

Thanks Sherry - hope you're settling in to your new home.

Rated 5 out of 5 stars

Really helpful and great value

Excellent service from this local estate agent who were helpful and supportive all the way through the process! Can’t fault them for professionalism and value-highly recommend!

July 27, 2022
Edwards (Sales and Lettings) Limited logo

Reply from Edwards (Sales and Lettings) Limited

Thanks Alison - we wish you all the best in your new home.

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