Hellofresh Luxembourg Reviews 283

The delivery is always on time and the ingredients fresh. The instructions are very clear.

I stopted the delivery-I received an SMS that it is done. and they delivered .i wasn`t at home and somebodyelse took the food.
so STOP again

They have a very bad management of payments. They charged me a box 2 times and after reimbursing me the amount they sent messages and payment notice that I did not pay the box.
The experience with the chat box is very bad, every time there is a new person that does not understand the request, has no access to historical conversation and refuse to solve the issues. Also the waiting time is very long.

We like the fact that we can decide what to cook for a week in advance. The ingredients come all separated out into individual meals with a step by step recipe guide including pictures, making it very simple to follow. It’s easy to keep a stock of the ingredients to be provided yourself and it takes all the stress out of preparing meals. We also run a lot less to the supermarket.

I’m shocked and disgusted by how HelloFresh treats its customers.
I paused my subscription after my first box, using the HelloFresh app as instructed. I never reactivated it, never selected new meals, never confirmed any future order.
Then suddenly, without any consent or warning, I was charged €83.99 for a new box. The delivery driver called me, I told him I had canceled the service, and he never even came to my address.
Nothing was delivered.
And yet they kept my money.
I reached out to customer service. They admitted:
That I had paused the account
That no box was delivered
But still refused to refund me
And now they even threatened to send my case to a collection agency, for a product I never received.
This is not just unacceptable it’s illegal. Under EU Directive 2011/83 and Luxembourg law (Article 1302), you cannot charge a customer without delivering the product or obtaining clear consent. But HelloFresh doesn’t care.
If this happened to me, it can happen to you.
I’m filing a formal complaint with the European Consumer Centre, requesting a SEPA chargeback from my bank, and sharing this story so other consumers won’t fall into the same trap.
Shame on you, HelloFresh.

I always liked hellofresh but since we moved and have a new adress, I honestly hate them. They just don't manage to change our address in their system. On the box there is the new adress written on but somehow for whatever reason when the driver scans the box, the old adress appears and so the box is send to the old adress. We have contacted costumer service so many times via phone, email and even instagram. Every time they tell us that next week we will get our box. But no. The box is again delivered to the wrong address. They just don't manage to get it right and it is really really frustrating. And their costumer service is really not helpful at all. Would definitely not recommand them.

Really aggressive and fraudulent door to door marketing - they told me they will only update my data in the systems and give me some promotions in case I would like to start ordering and immediately next week the box is ordering itself without my approval and charging my bank account.

Do not trust them or open your doors for them!

The recipies are original, simple to follow the explanations and the results are always delicious!

It made my meal preparation easier.
The ingredients are well enough for 1 person.
The meals are so tasty and fun to cook.
The instructions of the meals are enough to cook. Not bad, but can be improved with details.
I had 3 weeks delivery and 2 meals had rotten ingredients for which i asked raised a ticket. They returned the money of the ingredients. If I hadn’t the ingredients i was not able to cook the meal. Anyway i am sure they will improve the quality of the ingredients.
I asked for an English menu and they replied my request so quick. On the following delivery, I got the menu in English.
Exciting meals, fun to cook and delicious.
No remaining ingredients afterwards. Delivery always in time.

Hello Fresh is very good, I love it. Fresh food and price is also reasonable

Very easy and parctically to cook. The varity is great and taste excellent.

they are always in time, friendly and the prices are ok.

Versatile recepies; balanced, according to health standards, rich in veggies, nice presentation; never missed an ingredient, ingredients always fresh.

Only downside: quality of veggies is a bit untasty in sense of clearly coming from dutch glasshouses so tomatoes and some other veggies very watery without taste. I understand that this is to keep prices down. I would be happy to pay more to have veggies richer in Taste.

Good and simple recipes

So far, nice recipes with a variety of fresh ingredients, perfectly portioned at a fair price. Some ingredients were also ready to use, washed or cut, which saves time. The instructions are easy to follow, and recently I tested the app, which is even more convenient with the required timers and ingredient checklist.

I like the great variation of recipes and the good quality of the products. Most recipes are easy and quick to prepare and the meals are quite balanced and healthy.

could not survive without HF! it's very time saving, the recipes are very good and it's easy to order, cook etc..
however it would be nice if loyal customers would sometimes also get a promotion/discount/gift and not only new customers :')

Good recepies easy to cook enough to eat