Hello Nancy Reviews 1,906

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,780 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their exceptional quality and effectiveness, often describing them as game-changers. Many highlight the positive user experience, noting the ease of use and powerful performance of the items. The delivery service is consistently mentioned as fast and discreet, and the customer service team is widely appreciated for being helpful and responsive. However, some people were dissatisfied with issues related to product delivery, reporting that items were not received or tracking information was inaccurate. A few other people also felt that customer service was unresponsive or unhelpful when issues arose, such as receiving faulty products or requesting refunds.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the products, especially... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the products for being powerful,... See more

User experience

Users describe positive interactions with user experience. Many reviewers highlight the product's ease of... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the fast and discreet shipping. Many... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpfulness and efficiency of some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The lemon is absolutely incredible. The O's are out of this world with it. Best purchase ever. My jaw literally dropped and I cried! Didn't know this kind of pleasure could exist. Better later than... See more

Rated 5 out of 5 stars

I have to say it is a game changer in a wonderful way. I honestly was laughing out loud after using the Lem because it was so effective. My only suggestion is to make the "opening" a bit bigger, it ta... See more

Rated 5 out of 5 stars

I bought this for my wife after seeing it pop up several times on my social media feed. The product shipped and arrived rather quickly, packaged nice and discretely. After a few days of having it sit... See more

Rated 5 out of 5 stars

I originally bought The Lem and fell in love! It was everything I hoped for and more. It made me curious about other toys and I got The Pixie, which turned out to be my all-time favorite! I have since... See more


Company details

Written by the company

Hello Nancy is an intimate wellness brand for the curious (and a little clueless). We make beginner-friendly toys that are as cute as they are powerful — designed to help you explore your body without shame, pressure, or awkward packaging. Whether it’s your first vibe or your fifth, we’re here to make feeling good feel easy.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 85% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing!

Amazing! Amazing product and very cute packaging. Wonderful service and shipping was very fast. Definitely recommend!

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

OMG complete bliss!

OMG, this lemon is amazing!!! Talk about satisfaction!! I love how there are different levels, that are actually noticeably different!
It's so easy to handle and the little suction area is OMG!!!! THANK YOU, THANK YOU, THANK YOU!

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

OH MY GOSH!!

OH MY GOSH!!! That lemon has a suction like no other. I was skeptical on how powerful people were saying it is .
It definitely is a powerful little thing. Well worth every penny. I also got the avocado. And it is great too.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

WOW!!!

Easy purchase, fast shipping and OMG!!!! Hubby is also very excited about this toy!

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

My Hello Nancy experience

My only purchase SO FAR has been the lem. I highly recommend it. I unfortunately had an issue with mine about 6 months after receiving it. With it still being under warranty I got in touch by replying to my initial order confirmation and the staff were so incredibly helpful and super quick in their responses. They truly went out of their way to help me in any way they could and I now have my replacement getting sent out. They made the whole thing so much more pleasant and they genuinely seem to care about their customers. Top tier products and a wonderful company.

April 28, 2026
Unprompted review
Rated 1 out of 5 stars

I WANT A REFUND

I WANT A REFUND . MY ITEM WAS NOT SENT THE TRACKING NUMBER YOU PROVIDED DID NOT WORK AND ITS BEEN 10 DAYS PLEASE REFUND ME OR I WILL NOT STOP GIVING YOU A BAD REVIEW. IM DONE WAITING FOR SOMETHING THAT WAS NOT EVEN SENT

May 1, 2026
Unprompted review
Hello Nancy logo

Reply from Hello Nancy

Hi there,

We’re really sorry about the tracking link not working properly — we understand how frustrating that must have been, especially when you’re waiting on your order.

For international deliveries, our timeframe is typically 7–13 business days, and we can see that your package has now reached Queensland as of May 2nd. That means it’s in the final stages of delivery.

We’re monitoring this closely on our end and will keep an eye on it to ensure it reaches you as soon as possible.
We completely understand your concern, and we’re here to make sure this is resolved — thank you for your patience while it makes its way to you.

— Team Nancy

Rated 5 out of 5 stars

I have to say it is a game changer in a…

I have to say it is a game changer in a wonderful way. I honestly was laughing out loud after using the Lem because it was so effective. My only suggestion is to make the "opening" a bit bigger, it takes a few tries to get it to "latch" on and to have a raised emblem where the control is so it's easier to find without having to look at it- which kinda breaks the mood.

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

If you dont own a lemon get one asap!

If you dont own a lemon get one asap!
This company has listened to what women want. Just ordered the lemon and i am so glad I did. The only thing I can think of is a key lime version. A bit smaller easier to hang onto. Don't regret not purchasing the lemon. You will wish you had sooner. Very good power and did not leave me wishing it was stronger. #2 was plenty and perfect.
Get a lemon and juice up your life!

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Nancy's is a game changer!

The product I purchased from Nancy's was a game changer! Their attention to detail was fantastic, and meant the product came with information that was very useful for beginners and experts alike. I am very satisfied, and I would recommend it for any woman who is ready for self-love.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

10/10 per the Wife!

I bought this for my wife after seeing it pop up several times on my social media feed. The product shipped and arrived rather quickly, packaged nice and discretely. After a few days of having it sit in its box on the nightstand, I convinced her to give it a try. She says 10/10 and would HIGHLY recommend, though she does add that it's most effective with spousal participation.

April 25, 2026
Unprompted review
Rated 5 out of 5 stars

10/10

Hello Nancy is a great place to buy your paraphernalia! The packaging and company name is discreet, and even the products themselves are inconspicuous, but very powerful! I will definitely consider them when shopping again!

April 1, 2026
Unprompted review

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