Hellopeter.com Reviews 118

TrustScore 2 out of 5

1.8

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the service, finding it unacceptable and often leading to wasted time and money. Customers frequently reported issues with the staff, describing them as unprofessional, unhelpful, and sometimes even rude. Communication was a major point of frustration, often being limited, incorrect, or non-existent, making it difficult to resolve issues or get clear answers. Reviewers also struggled with customer service, experiencing long hold times, unanswered calls, and a general lack of assistance. Attempts to contact the company through various channels, including phone and email, often went unaddressed. The website was also a source of dissatisfaction, with users reporting difficulties in logging in or finding necessary information.

What people talk about most

Service

Reviewers highlight negative aspects of service, with many expressing deep dissatisfaction. Customers report... See more

Staff

Customers consistently express dissatisfaction with staff interactions. Many reviewers report encountering... See more

Customer service

Customers consistently note negative experiences with customer service, often citing unhelpful and... See more

Customer communications

People report negative experiences with contact, frequently citing a lack of response. Many customers mention... See more

Website

Consumers find the website to be problematic. Many reviewers express frustration with how the site operates,... See more

Based on these reviews

Rated 2 out of 5 stars

Chicken Licken Rosebank..I always phone in to order chicken because I work 5 minutes away from the store, on Friday 21st November 2025 I was using my manager's card to pay. I tapped and it required a... See more

Rated 2 out of 5 stars

Companies need to pay between R699 and R4,459 per month to manage and respond to their reviews on Hello Peter. One needs to ask where Hello Peter's loyalty truly lies: with consumers or with p... See more

Rated 1 out of 5 stars

I have been promised a pick-up of an international order within 2 days after requesting it. It is more than 14days and there has not been any pick-up. Communication is very limited and incorrect, when... See more

Rated 1 out of 5 stars

My daughter won some money on betway. She then done a cash send withdrawal using the Nedbank imali cash send. However no sms came through. When she went on the live chat it says the payment was succes... See more

Rated 5 out of 5 stars

Dr. K. Essel at Glynnwood Hospital is truly one of the best gynaecologists I’ve ever been to. He’s incredibly patient, attentive, and takes the time to explain everything clearly. He always answers my... See more

Rated 5 out of 5 stars

DONT USE THESE PEOPLE Been with them 4 years 8 cars insured , the 1st claim , traveled 14000 km in 18 months , vehicle hijacked and claim been declined because they say vehicle was used for bu... See more

Rated 5 out of 5 stars

I had some horrible experience with one of the banks despite constant communication with them via emails and calls i still did not get any assistance, put my review on HelloPeter and within days they... See more

Rated 5 out of 5 stars

Have a problem with rain network,,,, it has been not working since Sunday n i did report on Monday n was told that they could see that it's not working according to their system n they tried to do man... See more

Rated 1 out of 5 stars

Zoomflex fibre has done me wrong as a customer for the 2nd time now. 1 st time they increase the recharge bill WITHOUT mere mail, call or even text; brought the matter further to their attention they... See more

Rated 1 out of 5 stars

Such rubbish. I booked a moving co on the strength of all the 5star reviews. After they turned out awful I went online and saw other review sites had accurate reviews averaging 1-2 stars and similar e... See more

Rated 1 out of 5 stars

Lovisa South Africa I have never came across such bad service.. I placed an oder online and went for the faster delivery of 1-2 days @R110, I am past both delivery days and still dont have my... See more

Rated 1 out of 5 stars

Click Superstore Ltd. Operate with a website and eBay as sellers. I ordered a £160 bird bath on the 1st May 2025. To date I have nor received the item or a refund despite numerous requests. The compan... See more

Rated 1 out of 5 stars

Very disappointing customer service at Makro Ottery. The cashier was busy chatting to the packer and completely ignored my wife. When it came to payment, an error was made, likely due to a lack of att... See more

Rated 1 out of 5 stars

True north Debt solutions, please watch out for this company making random calls to individuals promising them to negotiate their interests rate with banks. They scammed me into this only to realiz... See more

Rated 1 out of 5 stars

Its ironic complaining about a review site on a review site, but hellopeter changed their website months ago and I've been unable to log in since. I've contacted their helpdesk, but have not heard an... See more

Rated 1 out of 5 stars

TRUE TONE TV REPAIRS are thieves they access your house and steal TV parts whilst doing diagnostics on your TV, then claim that they are repairing it, then remove motherboards with the intent of repai... See more

Rated 1 out of 5 stars

I have tried on numerous occasions to get in touch with Mweb regarding an upgrade to fibre internet and on all the phone numbers provided and live chat, no one can assist me. I wanted to talk to someb... See more

Rated 4 out of 5 stars

Hi this is Mazwi Dubazana, I have recently purchaded avehicle from Parkview Auto Vereeneging and thier service was extremelly amazing.I have enquired on the 20th of Jan2026 after I so a vehicle advert... See more

Rated 1 out of 5 stars

Hello there, i have a problem with Nike and Aramex. I ordered trainers from Nike on the 26th of November up to now i haven't received them. The courier guy called asking for me to send him a picture o... See more

Rated 1 out of 5 stars

Rentoza is one of the worst places you can do business with, phone got stollen or lost and i went to go make a case at the police station, so i filled in their papers submit every, so... See more

Rated 1 out of 5 stars

I booked a bus by Flixbus from Berlin to Prague late at night. Firstly my bus arrived late and not on time but when ai thought it wa shim that arrived the driver yelled at me: “ No English “ as I trie... See more

Rated 1 out of 5 stars

If I can give a 0 I will. Cell c is useless doesnt matter if it is in store ( The Grove Pretoria or their call centre ,no one can help. Disconnected my phone I send through payments 7 times. E... See more

Rated 1 out of 5 stars

Application for international police clearance. My wife applied for international police clearance on the 15 April 2025.The application was received on the 21 April 2025 in Pretoria.The clearance... See more

Rated 1 out of 5 stars

Good evening, I trust you are well. On the 24th of October 2025, I bought a CK bag. On the 6th of November 2025, I returned it to the shop because it started peeling off on the bottom sides. The... See more

Rated 1 out of 5 stars

Ironically the worst customer service I have received in recent years... Not sure if just bad of if staff replaced with bad AI.

Rated 1 out of 5 stars

Mr Price ACS should train their agents very well on how to handle their calls, those are the most unprofessional beings harassing us just for payment arrangements. There's an agent who swore at me lit... See more

Rated 1 out of 5 stars

We were looking for a second hand shipping container and on 11 November 2025 we came across a advertisement on Facebook of a company "BULK FREIGHT SHIPPING CONTAINER SALES AND CONTAINER CONVERSION", b... See more

Rated 1 out of 5 stars

Paid for two cutting boards online. Nothing delivered and my emails chasing the company are just ignored. this is a scam

Rated 1 out of 5 stars

After writing a review about my experience with a product I purchased on Takealot, my review was blatantly rejected. The item I received looked similar to the one advertised, but it lacked the brand... See more

Rated 1 out of 5 stars

on the 13 Nov 2025, 15:17 i send an email to mancosa regarding my experience about the institution and how unfair they are and it read as follows.......I am writing this with a heavy heart, and... See more

Rated 1 out of 5 stars

Extremely disappointing experience with incompetent staff who were unable to explain how my review allegedly violated their guidelines, despite my direct inquiry. When challenged to clarify, they went... See more

Rated 1 out of 5 stars

I’ve received nothing but bad service from MTNza this network is refusing to close my contacts after its duration has finished. Instead I’m being placed on another contract without my knowledge when i... See more

Rated 1 out of 5 stars

Good day, i was called by this company named Creditore with regards to the loan i have with Bayport, This company called me to give me a discount by reducing my loan amount that i am currently paying... See more

Rated 1 out of 5 stars

I purchased a 9Kva Gentech Generator online from Makro, paid for it, and then only the next day received a message saying the product was out of stock. Let that sink in: The product... See more

Rated 1 out of 5 stars

If placing your experience your had with a company and even the way HelloPeter play the GOD factor over a person get handled like a small child. Who does these people think they are and why come up fo... See more


Company details

Information provided by various external sources

Hellopeter.com is South Africa's leading consumer advocacy and corporate reputation management website and has become one of the biggest customer service sites in the world. The platform provides consumers a voice to far reaching audiences and conne...


Contact info

1.8

Poor

TrustScore 2 out of 5

118 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Hybrid bunch of thieves

DONT USE THESE PEOPLE

Been with them 4 years 8 cars insured , the 1st claim , traveled 14000 km in 18 months , vehicle hijacked and claim been declined because they say vehicle was used for business according to investigator that says he not there to bake cakes with young people , he should go back to Saps the useless idiot, really !!!!!!!, most people trave to work and back and use 3000 km a month personal use , you reap what you sow , hybrid

I hope many people see this

I removed all my vehicles from them

June 12, 2025
Unprompted review
Rated 1 out of 5 stars

People should not sign any contract with this Creditore company

Good day, i was called by this company named Creditore with regards to the loan i have with Bayport, This company called me to give me a discount by reducing my loan amount that i am currently paying Bayport and guaranteed that there will be no deductions from Bayport as they are the one going to take over my payment, guess what? on my pay date, i was deducted double, Creditore debited the reduced premium offered to me which is 2065,56 and also Bayport deducted the loan amount of 3218 of which i was informed by Creditore that i will only pay 2065,65, This Creditore company is misleading clients and now when i need help from them they do not give me any feedback

May 23, 2025
Unprompted review
Rated 1 out of 5 stars

Service received from Mweb

I have tried on numerous occasions to get in touch with Mweb regarding an upgrade to fibre internet and on all the phone numbers provided and live chat, no one can assist me. I wanted to talk to somebody in person and not a recording. I am now considering cancelling my contract with them.

April 30, 2025
Unprompted review
Rated 1 out of 5 stars

Hello Peter not responding to my complaint

Hello Peter has not responded to a complaint I made about an innocent person being slandered. They are happy getting and publishing one sided accusation. It seems that Companies who want to respond appear to have to pay snd subscribe. It is so easy to tarnish a good persons credability on their site.

April 15, 2025
Unprompted review
Rated 1 out of 5 stars

Good afternoon

Good afternoon. On the 18th February 2025 I made contact with you guys requesting for a device where I could be able to switch off the device via phone (immobilise). It’s almost two month now and my matter has not been attended to nor solved. I am not receiving any feedback from your office or anyone regarding my issues which leaves me no choice but to escalate the matter to the ombudsman as well as the necessary public platforms as no resolution has come forth. I have attached your advertisements which also support what I was sold as opposed to what I was given. When I initially made contact with you guys I wanted to purchase your once off product for R1300 (vehicle theft protection which you can switch off (immobilise) the vehicle when parked. I was then advised about the other products for R99 with tracker and remote switch off via calling in. I was then also offered the package for R199 on special for R139 where you can switch off the vehicle via mobile device as well as track the vehicle including cross boarder. I was then sent a link to proceed with my order and requested that I would need to pay for 3 months in advance R417 which was done. This was all done on the same day including the installation. The vehicle already had tracking with 2 devices (one private and one well know tracker). The private tracking device was removed from under the steering wheel when installation was done. It was situated in the picture provided. I today spoke to a lady by the name Millicent (after a number of agents who always advise that the query is being escalated)who did not even have time to listen to what transpired and was rude telling me that she cannot listen to me I must just answer her questions. When I asked her if she read through my query she advised she she does not have time for that. Unfortunately I could not take her pathetic attitude as we were now going back and forth, I put the phone down. I am being led to believe you guys are a scam and are just there to collect peoples money. My query was done within 7-10 days of the device being fitted and its now almost 2 months with no response. So I guess the R417 upfront was to make sure you guys are assured of an income hence the 3 months payment is requested upfront and then you are told to pay R1500 for cancellation so that you make more money. I have all the chats and your advertisements differ to what we get as clients or you are told to pay again R400 to upgrade to be able to switch the vehicle off yourself plus R249 monthly which is not according to your advertisements. No one from Trekit365/Wetrek365 has bothered to try and solve the query even after speaking to a number of agents. I highly do not recommend Trekit365/WeTrek365 to anyone and warn others that are considering their offers/devices to think twice.

February 28, 2025
Unprompted review
Rated 1 out of 5 stars

Does Hyperli still exist or anyone…

Does Hyperli still exist or anyone working there? I have purchased deals last week and have been trying to reach out to them via support since Sunday...no reply, via email or their Instagram page.

I have not received all my vouchers via email too!

March 29, 2025
Unprompted review
Rated 1 out of 5 stars

CAN Hello Peter be trusted as an independent authority with integrity?

Good day

Trust you are well. Why has my review been removed about PMD's crooked and unscrupulous behavior towards their clients on Hello Peter?

Why has Hello Peter remove the following experience I'm having with PMD?:

PMD is using a list of panel beaters that inflate their prices by 400% and they force you to use their panel beaters.

Is this how the elite are enriching their buddies or atleast keep them rich.

We should never allow anyone to dictate who and what we should endorse, especially if we are the once paying for it.

If you've heard about the ANC led government allowing their tender buddies to charge 1000% markups on mops, pens, brooms, etc. This is exactly what PMD is allowing these panel beaters to do to you and you are OK with it, but I'm not and I will not stand for it and so shouldn't you!

It's our money, our premiums! We are the consumers! They exist because of us, if we withdraw our funding, they are forced to do business right by their customers or to close down.

The only thing these Insurance companies understand is money. Let's hit them where it hurts and do a mass exodus to show them we will not stand for such corruption anymore.

Complaint - Formal Response (CMP100374977 / CL101666418)

I have been dealing with your marketing and legal department and it's seems like it's your management that receives kickbacks that is not backing down.

They need to be investigated!

It leaves me to question Hello Peter's integrity as an independent authority. Please explain yourself as to what is wrong with my review?

Your assistance in this matter is much appreciated.

April 3, 2025
Unprompted review
Rated 1 out of 5 stars

HelloPeter has become a rant site without balanced reviews

HelloPeter has become a vehicle to only run businesses down. Seldom do you see a positive review. The negative reviews are always extreme and a rant-fest - only 1 stars get given, based on one experience. It gives a very skewed rating of businesses and I won't be taking HP reviews seriously anymore.

November 30, 2024
Unprompted review
Rated 1 out of 5 stars

DEDONAIRS PIZZA

DEDONAIRS PIZZA

FROM THE PHOENIX WAS TERRIBLE I CALLED AND EXPAINED WHAT KIND OF PIZZA THAT IS AND NO FILLING ON THE PIZZA TO PAY R260 FOR IT THEY PROMISED TO GET THE MANAGER
TO CALL NO ONE AS CALLED ME SINCE TO SORT IT OUT WE PAY FOR FOOD AND THEY MAKE THINGS ANYHOW AND SEND TO US TO EAT WHICH IS NOT FAIR ...

March 22, 2025
Unprompted review
Rated 1 out of 5 stars

GAME CRESTA SELLS FAULTY PHONES

I recently purchased a samsung A25 in the color (white)
from GAME CRESTA, the gent helping me told me that they didn't have the color I wanted so I contemplated weather I should just go elswhere,but then decided to take the phone as I need it for work ASAP.

the gent proceeded to the back to get me the phone...the first red flag I should have taken note of was when he was switching the phone on
it took longer than expected and he kept pressing the on button until it eventually switched on.

Then he set the phone up and told me about the 24 month warrenty, should the phone be experiencing any faulty issues but they will not cover any physical damage like water damage.
I made my payment and went on my way. this was on the 24/02/2025.

the phone was working for the first 2 days then started lagging and carried on playing videos from apps I was previously in e.g TickToc, even though I was back at the main screen, again I thought this was strange for a need phone to be doing. later that day my finger print and pincode acsess were not working.. I was not able to use the phone for about three days as it blocked me out completely.

So I took the phone back, and explained my concernes to Game staff and management
and asked if there was a way to quickly resolve the matter by giving me a new phone as I expect, I was told had I came within 7 days of buying the phone then I'd be allowed a new phone...

They then took me through a whole process about how they need to take the phone in to their supplier (Vodacom) so they can asses what's up with the phone and what the next step would be,they told me this would take 21 working days but shouldn't even be that long...
I refused and asked to speak to the manager, He then told me exactly the same thing his staff was telling me... to wait 21 working days to determin the verdict, I said well how do you expect me to work for those next couple of days and was told there's nothing more they can do.

At this point I was feeling so defeated and said I just want a refund and I'll go buy a phone from elsewhere
but even that was too much to ask for.

I've gotten no call from them since the day they took the phone in for repairs and I've called them twice in this past 2 weeks as they haven't bothered to keep me updated.

I don't know what more to do but all I want (GAME CRESTA) to do is GIVE ME BACK MY MONEY!!!!
Its the 18th today and I still don't have a new phone.

February 24, 2025
Unprompted review
Rated 1 out of 5 stars

Poor poor service

I made a purchase using payflex,made 2 payments the same day however,only 1 payment is reflecting on my payflex account,have my bank statement as proof. I have reached out to them via email but the consultants are useless,pathetic and unhelpful. Money was deducted from my account but they are failing to allocate the second amount to my payflex account. Payflex is a scam.

February 28, 2025
Unprompted review
Rated 1 out of 5 stars

HelloPeter is a company who relies on…

HelloPeter is a company who relies on blackmailing companies in order to respond to reviews. They allow customers to rate companies with fake or inaccurate reviews - but for you as a company to be able to respond, you have to pay them. Blatent blackmail and they seem to be proud of it!

February 26, 2025
Unprompted review
Rated 1 out of 5 stars

Platinum Life

Platinum Life, since i joined them, they will constantly call me on yearly basis to promise to deliver a free gift which i never received. The consultant will introduce themselves as a service provider of platinum and explain the free gift that I am liable to receive. Yesterday I got another call from their service provider and they mentioned that they are from some Wellness company and they sent me a gift. She promised to send a WhatsApp message that I would have to follow instructions so that I would eventually receive the gift. She even asked about my son, mentioning that he qualifies for a gift. Unfortunately, like always, nothing was received.

February 19, 2025
Unprompted review
Rated 1 out of 5 stars

Visible Improvements repaired our…

Visible Improvements repaired our complex roofing two years ago. Their warranty states 10 years. We now have five leaks. Since contacting them we have had no acknowledgement that they intend to do any repairs whatsoever. In fact they completely ignore us.
Do not under any circumstances use this company.
Graham.2025

February 18, 2025
Unprompted review
Rated 1 out of 5 stars

I had the worst experience at Prime…

I had the worst experience at Prime Diagnostic Imaging. Their staff were absolutely rude and unprofessional.furthermore they took 3 days to provide my report even though they said they would take 30 minutes.they lied and said 3 days due to non payment after I left a review about them to try and cover their incompetence however I paid immediately after my xrays by card. I HAVE THE RECEIPTS SO THEY SHOULD NOT EVEN TRY TO MAKE UP SUCH A USELESS LIE. The report was incorrect. I would never recommend them to anyone.It was a complete waste of time and money going there. I am free to share my experience with whoever I wish and will continue to do so.

November 8, 2024
Unprompted review

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